Freshdesk
Freshworks Inc.External reviews
3,456 reviews
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Top Quality and Speedy Support
What do you like best about the product?
Speed, quality and personal touch spring to mind when I think of Freshdesk
What do you dislike about the product?
we have not been able to implement a specific need for our customers due to product limitations
What problems is the product solving and how is that benefiting you?
Customer Service department
Recommendations to others considering the product:
always improving their product and they care about your individual needs when customising the apps
nice customer support
What do you like best about the product?
i liked customer service of this portal, smooth and fast forward support.
What do you dislike about the product?
every thing is good...but still some feature should be upgrade.
What problems is the product solving and how is that benefiting you?
Customer's complaint
Recommendations to others considering the product:
Yes..Sure!!
Freshdesk makes our workplace more efficient
What do you like best about the product?
Freshdesk has a unique ability to manage all of our support requests on one platform. It makes our team more efficient in being able to assist customers by providing real-time data analysis on our performance.
What do you dislike about the product?
The one downfall is when working with multiple support portals. You have to put in some extra time on the back end to ensure they are set up correctly and that Dispatch'r is accurately assigning product requests to the right teams.
What problems is the product solving and how is that benefiting you?
Support efficiency has improved by being able to see how our team is responding to requests. It also helps with our organization by keeping everything in one place for easy access.
Recommendations to others considering the product:
Don't be afraid to reach out to their support team with any questions - they are extremely helpful!
An issue with the system
What do you like best about the product?
Quick and straight forward advice. Simple to use.
What do you dislike about the product?
Was alittle hard to find the ticket system for help.
What problems is the product solving and how is that benefiting you?
All our quires and questions go via freshdesk, helping us control who to contact in the team.
Freshdesk Review
What do you like best about the product?
The application is easy to use and lets you organize your past tickets in a way that makes them easy to pull up in the future.
What do you dislike about the product?
There have been a few bugs during our switch to Freshdesk Mint. All but one have been resolved.
What problems is the product solving and how is that benefiting you?
Helping our users resolve their issues in a fast and easy manner. The great organization Freshdesk offers and the ability to look back on past issues.
Recommendations to others considering the product:
Use their new Mint interface, it works great.
Good service, very good price
What do you like best about the product?
Its easy to use, its cheap and have a lot of services (chat, email, etc)
What do you dislike about the product?
I cant answer all my tickets easy, only with API
What problems is the product solving and how is that benefiting you?
We use freshdesk for Help desk of about 3000 tickets per week and we are totally satisfied
Recommendations to others considering the product:
Do not use simple email
Very Good
What do you like best about the product?
Simplicity, communication integration, new version has a stronger, more intuitive user experience.
What do you dislike about the product?
new version lacks features of old version. Need filterability of companies/users
What problems is the product solving and how is that benefiting you?
Client SLA management, Call Centre transparency, Client Communication
Great.
What do you like best about the product?
Ease of use. Free tier. Prompt support. Active enhancements.
What do you dislike about the product?
Nothing. The rest of these characters are to fill up space.
What problems is the product solving and how is that benefiting you?
Organising my support in a logical way.
My clients know what is happening with a ticket. And I know what I still have to do.
My clients know what is happening with a ticket. And I know what I still have to do.
Recommendations to others considering the product:
Definitely try it. Then decide.
Excellent support
What do you like best about the product?
The Swift response from the team, action taken promptly.
What do you dislike about the product?
Nothing so far. its been comfortable and ease to work with.
What problems is the product solving and how is that benefiting you?
Related to fresdesk calling.
Excellent service
What do you like best about the product?
Price, updated interface and easy management.
It meets customer's expectations
It meets customer's expectations
What do you dislike about the product?
Nothing actually but price should be less a little bit.
What problems is the product solving and how is that benefiting you?
IT problems and incidents, better tracking of incidents.
Recommendations to others considering the product:
Need to try it as really it's helpful tool and essential.
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