Freshdesk
Freshworks Inc.External reviews
3,456 reviews
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External reviews are not included in the AWS star rating for the product.
Great Chat Help
What do you like best about the product?
Immediate help when I needed it and thorough, helpful answers.
What do you dislike about the product?
There was nothing to dislike. The platform is user friendly on both sides .
What problems is the product solving and how is that benefiting you?
WE are helping staff with technology questions and the format is easy to use for everyone. Staff feel their issues are getting prompt attention.
easy to use platform with many features
What do you like best about the product?
multiple platform experience, app is really is to use.
What do you dislike about the product?
no automatic timer tool, the add on tool available constantly gives false results. the required fields always feel like an after thought.
What problems is the product solving and how is that benefiting you?
Mobile work force, with teams in different geographical locations it is much easier for the them to work as a team. Unified communication so all channels come to the same place so we are always working with the latest information.
Recommendations to others considering the product:
Check what reporting you require as the built-in reports do not give a full picture of what the team are doing.
Professional and affordable customer service tool
What do you like best about the product?
Free sprout subscription that enables us as a non-profit to use this professional customer support tool as well
We also appreciate that Freshchat automatically adds e-mails to existing tickets without us requesting the customer to make sure not to remove the unique reference from the subject line. We have tried another customer support ticketing system too and we did not like the fact that once a reference was removed, a new ticket was created. Freshdesk makes it much easier to follow up on tickets.
We also appreciate that Freshchat automatically adds e-mails to existing tickets without us requesting the customer to make sure not to remove the unique reference from the subject line. We have tried another customer support ticketing system too and we did not like the fact that once a reference was removed, a new ticket was created. Freshdesk makes it much easier to follow up on tickets.
What do you dislike about the product?
For the moment I can't think of any disadvantage
What problems is the product solving and how is that benefiting you?
We use Freshdesk to engage with our customers. They can reach us for both sales and support. As we use it together with Freshchat it is also very easy to convert a lead on the chat into a Freshdesk support ticket.
Recommendations to others considering the product:
Try their free trial period to test several options, then review what you really need and make a decision on the subscription plan based on what you need.
Fast & Easy
What do you like best about the product?
We use Freshdesk every day it is so easy to use
What do you dislike about the product?
I find the reporting to be a little lacking but I believe this could be because of the plan we are currently on.
What problems is the product solving and how is that benefiting you?
Our customers day to day questions
Freshdesk review
What do you like best about the product?
Product is very user friendly, users knows how to use Freshdesk after a quick call.
Integration with other ticketing system like Jira works well.
Integration with other ticketing system like Jira works well.
What do you dislike about the product?
New Freshdesk, just started to use it, new important functionnalities have not been created
What problems is the product solving and how is that benefiting you?
Gathering all issues via ticketing system in one place.
It just works
What do you like best about the product?
I like that i can create different views so I can overlook everything that I need to and keep organised. I also like the features available to us, should we need to use them
What do you dislike about the product?
There a a couple of features that need some fine tuning and I’ve found that some useful features have been removed in Freshdesk Mint
What problems is the product solving and how is that benefiting you?
We can keep on top of our customers problems efficiently
The agent helping me with my issues was very helpful.
What do you like best about the product?
I liked that the agent tried everything in her power to help resolve the issue I was having.
What do you dislike about the product?
The issue I was having was not resolved due to admin privileges. I do not currently have.
What problems is the product solving and how is that benefiting you?
I solve mostly tech issues with Freshdesk. I like how I can organize the tickets I receive and the software is easy to use.
Recommendations to others considering the product:
I would recommend using the Mint version of Freshdesk. It is a more clean version and it is just as easy to organize your tickets.
Fresh Desk Ticketing System
What do you like best about the product?
It's very easy to setup and use. Their support is really good and effective. In this competitive market they are providing good service at lesser rate without affecting the quality. Rare!
What do you dislike about the product?
As such I don't have anything in my list which I dislike about freshdesk. I'm quite happy with it.
What problems is the product solving and how is that benefiting you?
We are a software firm dealing with US healthcare so we have put in a request form on our website. Clients have to filling the details about their issues and ticket gets created in freshdesk. It has solve few problems for e,g Tracking of the issue, customer happiness, timely response, everything is documented for others to follow.
Recommendations to others considering the product:
I would definitely recommend freshdesk to my colleagues in other firm for ticketing system.
Great quality and fast support
What do you like best about the product?
Support is great, I used the chat and they respond very fast and give high quality answers to your questions.
What do you dislike about the product?
I've had some technical problems with the platform, like the editor of the portal is very limited, or some apps designed by Freshdesk don't seem to work very well like linked tickets using the tracker.
What problems is the product solving and how is that benefiting you?
IT support and ticket management.
Good support
What do you like best about the product?
The technical support is fast and helpful
What do you dislike about the product?
When i searched in your support webpage i had to create an account appart from the one i had as an agent
What problems is the product solving and how is that benefiting you?
It provides support when someone has a problem, you can do it all in one tool
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