Freshsales
Freshworks Inc.Reviews from AWS customer
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Easy to understand and use
What do you like best about the product?
The functionality is really good and I like tracking all my leads. It cover the majority of the things I do day to day at work and keeps me right.
What do you dislike about the product?
Telephone setting is not great but that could be my internet not freshsales also if you have a Deal and a contact set up for a customer they do not both store the same things. I would like to see the information cross between the two.
What problems is the product solving and how is that benefiting you?
What correspondence team members have had with customers. Keeps track of what conversations you have had with customers
A Great CRM Tool
What do you like best about the product?
Really easy to use, and very intuitive. support have always been really helpful too. Email notifications are really useful as the only person managing sales. Pipeline management and deal registration also really easy to use and track progress of leads.
What do you dislike about the product?
Due to edition purchased don't have access to all features, i.e. some reporting tools. As an SME couldn't justify the more premium version. Not been using for a year yet so am still getting familiar with all features, but at the moment have no complaints really!
What problems is the product solving and how is that benefiting you?
Day to day management of customer accounts is improved. Tracking won deals is easy and reports can be produced. Managing ongoing projects is made easier with regular email reminders etc
Recommendations to others considering the product:
Go for it! Really improves day to day running of sales and ensures staff stay on top of all projects/leads/projects etc. I've barely scratched the surface on all the capabilities of the product!
Change the tool for your business; not changing your business for the tool
What do you like best about the product?
The customization. We came from Hubspot - where we had a bad experience. For us to achieve the outcomes we needed to we would either need to change how we worked or do numerous workarounds. In Freshsales, we could customise the tool to fit our needs.
I also love how Leads and Contacts are bucketed into two separate groups - gives us a really clear view of new business opportunities straight away.
Pricing is great - we saved a few thousand dollars from Hubspot and its drastically cheaper than Salesforce.
I also love how Leads and Contacts are bucketed into two separate groups - gives us a really clear view of new business opportunities straight away.
Pricing is great - we saved a few thousand dollars from Hubspot and its drastically cheaper than Salesforce.
What do you dislike about the product?
I wish that the number of workflows were not capped in the plans - our current plans is capped at 40, and the next plan at 75. You can get around the limit with an enterprise plan, but it would be nice if the top plan was unlimited.
What problems is the product solving and how is that benefiting you?
We have number of stakeholders in our business and a complex lifecycle. Being able to customise pretty much every field (which you cannot do in Hubspot), we have been able to build a sensible workflow and get useful reporting out of the backend.
Finally found an amazing CRM!
What do you like best about the product?
FreshSales me ayuda a mantenerme organizado y ser más productivo con mi negocio.
What do you dislike about the product?
Notifications with irrelevant emails that don't pertain to my business.
What problems is the product solving and how is that benefiting you?
FreshSales helps me stay on track of business I need to follow up with and close while also managing my work day.
Recommendations to others considering the product:
Try it. It's intuitive, practical, and helps you perform your tasks more efficiently.
Freshsales keeps updated on all my contact activities to increase my chance of closing the sale.
What do you like best about the product?
The fact that it links with freshdesk and notifies me is the prospect has opened or clicked on my email.
What do you dislike about the product?
The process of converting a lead has a lot of repetitive tasks. Sometimes a lead that is loaded cannot be converted and I end up duplicating the lead.
Furthermore, if a lead replies with an additional email i.e they copy a different email address on their replyThere will be a lead created with only an email address as the only details.
Furthermore, if a lead replies with an additional email i.e they copy a different email address on their replyThere will be a lead created with only an email address as the only details.
What problems is the product solving and how is that benefiting you?
better engagement with customers and increased sales closing ratio.
We organise our sales/contacts with freshsales
What do you like best about the product?
All the options and features are awesome. The ease of use saves us time.The difference between company and contact, even the option of connecting the different contacts to difference clients is really helpfull.
We would like to see a client/project ranging in importance! Running and potential projects and leads.
Or a split view from the projects with the clients, full list
We would like to see a client/project ranging in importance! Running and potential projects and leads.
Or a split view from the projects with the clients, full list
What do you dislike about the product?
nothing to dislike, we would like to see some new features though! We would like to see some features that relate to organising or viewing client and projects within the tool.
What problems is the product solving and how is that benefiting you?
Sales engagment, leads follow up, overview of projects, keeping track of my contacts, notes / highlights
Recommendations to others considering the product:
Take the time to look at all the features.
Freshsales Makes Data Management Easier
What do you like best about the product?
Easy reporting and data management works seamlessly throughout our sales and marketing department. Integration with Marketo allows us to link data between the two applications.
What do you dislike about the product?
Creating reports based on data filters can sometimes take a while to create, speed could be improved.
What problems is the product solving and how is that benefiting you?
Tracking leads and sales progress through deal stages and reporting for unique customers.
Recommendations to others considering the product:
Its a great tool for sales and marketing
Best CRM for startups
What do you like best about the product?
Being a startup founder when you start you don't organize yourself. It can be managing leads, customers etc. We had made mess with our sales system. That is when Freshsales came for rescue. Now using frshsales I manage my leads by prioritizing with lead scoring system, I can manage sales rep by alloting the customers to meet. I can see a clear picture where my leads are, on what stage they are and how to convert them. I think every startup founder should use Freshsales.
What do you dislike about the product?
I couldn't find anything as of now. But will keep this mind
What problems is the product solving and how is that benefiting you?
Managing leads, lead scoring, customer details, customer seggregation etc
Freshsales is a professional sales management tool
What do you like best about the product?
Easy to use, effectively manage email tracking. It helps us discover qualified potential customers and achieve a real understanding of the impact of our communications based on customer reactions, allowing us to chart more effective email campaigns.
It's also great to schedule tasks efficiently.
It's also great to schedule tasks efficiently.
What do you dislike about the product?
In general, I have had a pleasant experience with the software.
What problems is the product solving and how is that benefiting you?
It is great to boost sales, graphic reports are very useful to visualize the status of sales. We can make decisions based on the data collected, and help us prioritize the most likely closing deals.
It allows us to delve into the details of failed businesses, providing us valuable information about problems that need to be solved.
Freshsales is very useful to prioritize tasks, efficiently follow email campaigns and improve sales conversion.
It allows us to delve into the details of failed businesses, providing us valuable information about problems that need to be solved.
Freshsales is very useful to prioritize tasks, efficiently follow email campaigns and improve sales conversion.
Recommendations to others considering the product:
It is an innovative tool, I recommend it to boost sales.
Very efficient multi system for marketing team.
What do you like best about the product?
The helpful about this system is that it offers you with multiple apps and features which means you don't have to buy all those apps individually.
What do you dislike about the product?
This software functionality is great and there is nothing to dislike about it.
What problems is the product solving and how is that benefiting you?
With this system you don't need a separate split testing or conversion optimization or survey tool if you are using this software, so it does save a lot of money at the end of the day which is a big plus. Chrome extension is very helpful. You can create and manage campaigns right from your browser. You can use it free for life but with limited features.
Recommendations to others considering the product:
The best system with great user interface and with good documentation and I therefore highly recommend it to others.
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