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Ecommerce sales tax calculation made easy
What do you like best about the product?
Calculation of tax at the local level is critical. We sell across the US and Canada so accurate calculation is important.
What do you dislike about the product?
Some stores have referenced customers complaining about being charged tax when they should not have. It seems that sometimes certain states or regions have an incorrect calculations. This has only happened less than 3 times.
What problems is the product solving and how is that benefiting you?
Running almost 90 webstores across the entire country plus Canada comes with many challenges. Vertex simplifies a complex process for us.
Great cloud system
What do you like best about the product?
That Vertex takes care of all the messy tax jurisdiction rate tracking
What do you dislike about the product?
some of the technical NetSuite implementation with the way tax requests are handled
What problems is the product solving and how is that benefiting you?
decreased time spent creating/editing tax codes
Easy to use
What do you like best about the product?
I like that it is integrated with our online sales to auto calculate tax and returns
What do you dislike about the product?
it's a little time consuming to go back if we have a refund to give a customer. We have to do manual transactions in vertex as our system doesn't communicate back and forth with Vertex due to our setup. It's not really a Vertex problem as much is it is in how we had to set the system up.
What problems is the product solving and how is that benefiting you?
We started online sales and this calculates and charges taxes in real time and eases return prep time.
Sap BYD Vertex Integration
What do you like best about the product?
The Automatic updates of rates and tax combinations
What do you dislike about the product?
Missing the ability to tax exempt based on product categories and locations
What problems is the product solving and how is that benefiting you?
For clients not having to worry about tax rates as much
Recommendations to others considering the product:
It beats having to manually update your tax rates every time a tax rate changes.
Great Customer Service
What do you like best about the product?
I love the automated processing. I know that our transactions are flowing right through Vertex so the right sales tax is being charged. The comfort of knowing that our monthly sales tax filings for various states are all correct and processed on time. Moving forward with Vertex has provided a comfort and security as well as freeing up so much of my time.
What do you dislike about the product?
Uploading adjustments is time consuming because the required file has so many fields and only a few need filled out.
What problems is the product solving and how is that benefiting you?
We automated our Sales and Use tax filings eliminating the time consuming manual process.
Recommendations to others considering the product:
Do it.
Vertex from a dev point of view
What do you like best about the product?
The support, in my opinion the company provides a fast and full support.
What do you dislike about the product?
It Is not fast as the customer actually expect
What problems is the product solving and how is that benefiting you?
We do calculate Tax on our till POS system
A satisfying user experience
What do you like best about the product?
Very easy to integrate with our POS software
What do you dislike about the product?
A little slow to load on the first time.
What problems is the product solving and how is that benefiting you?
We are avoiding the problem of writing our own tax calculation process for every cuntry
Best Software for Indirect Taxes
What do you like best about the product?
Seamless to SAP. allows for custom mapping of products purchased for Use Tax. And of course the people.
What do you dislike about the product?
Sometimes Customer Service takes there time responding to issues. (Not the critical ones)
What problems is the product solving and how is that benefiting you?
Benefit: Low staffing on the business side.
Problem Solving: Multiple Legal entities not all in the same product/service field. Makes it easy with only one application.
Problem Solving: Multiple Legal entities not all in the same product/service field. Makes it easy with only one application.
Recommendations to others considering the product:
Understand your business first. It makes it easier to use Vertex.
One of the best solution in taxes
What do you like best about the product?
I like the API integration with our software solutin
What do you dislike about the product?
I think that it could be be faster in answer tax details
What problems is the product solving and how is that benefiting you?
We use it with our retail solution helps us to use the right tax in the difficult USA tax rules
Upgrading to Vertex O
What do you like best about the product?
The ability to assign tax area IDs to specific addresses to obtain the correct tax rate
What do you dislike about the product?
It is not a 100% solution. This is because some addresses are outside of city limits. Also, some addresses are assigned a 100% confidence factor for the tax rate although they were not correct. Overall, over 90% of the addresses tested had the correct tax rates which is a major improvement from the 'Q' series
What problems is the product solving and how is that benefiting you?
Obtaining the correct tax rates especially for some of our locations that are outside of the city limits
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