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We use Vertex to calculate our invoice sales tax
What do you like best about the product?
We like the ability to use web services to make our sale tax calculation calls and the online tax returns preparation.
What do you dislike about the product?
I can't really think of much I dislike except it maybe need to handle use tax a little better.
What problems is the product solving and how is that benefiting you?
We are using the VertexSMB to calculate sales and use taxes for our customers invoices in many states.
Recommendations to others considering the product:
Give it a try. It's pretty easy to implement and maintain.
Finance Manager
What do you like best about the product?
Ease of transaction & summary reporting/extracting data
What do you dislike about the product?
Geo codes drop leading zeros on export. Cannot find a way to get around this. Also, it does not reverse tax that was initially invoiced upon a return if the tax rate has changed since purchase. this causes a lot of problems.
What problems is the product solving and how is that benefiting you?
A more sophisticated tax calculation methodology. Easier to work with changing tax rates.
Vertex O series
What do you like best about the product?
Ease of use and for use and sales tax calculation
What do you dislike about the product?
price and performance for large company use.
What problems is the product solving and how is that benefiting you?
use and sales tax calculation
Vertex O series
What do you like best about the product?
We use vertex O series for Use and sales tax calculation.
What do you dislike about the product?
performance and price. not very easy to change field mappings between SAP and Vertex. its very easy in OneSource
What problems is the product solving and how is that benefiting you?
use and sales tax calculation
Recommendations to others considering the product:
Improve interface between SAP and Vertex. Reconciliation between SAP and vertex data is not at all easy.
vertes O series
What do you like best about the product?
Vertex (comparing with other alternatives) seem to offer better services & functionality
What do you dislike about the product?
services does seem decrease after contract execution
What problems is the product solving and how is that benefiting you?
standardization & streamlining
Recommendations to others considering the product:
good services
Vertex O series user and filer
What do you like best about the product?
Quality and flexibility to tax how we need to
What do you dislike about the product?
Some details you accumulate with experience or help with customer service.
What problems is the product solving and how is that benefiting you?
Leasing complexities
Vertex O series manages rates!
What do you like best about the product?
Managing rates based on ship to address is cumbersome. Vertex O helps us maintain integrity that the correct rate is charged to any ship to in addition to managing exemption status of our customers.
What do you dislike about the product?
It can sometimes be difficult to verify upcoming rate changes due to the timing of updates.
What problems is the product solving and how is that benefiting you?
Tax rates for drop ship locations. The benefits are the correct rate for the jurisdiction shippe dto
Vertex O Series - Sales & Use Tax
What do you like best about the product?
Vertex O Series is an easy-to-use sales and use tax management software that has an interface with our ERP system (Infor LN).
What do you dislike about the product?
Besides the little time it takes to update the tax master data every month, it is great.
What problems is the product solving and how is that benefiting you?
Vertex O Series is an easy-to-use tax management software that allows us to take care of our customer's tax exemption certificates and all of our sales and use tax management tasks, as well as tax reporting.
Recommendations to others considering the product:
Test as much as possible, and taking into account all of your real-life scenarios and even worst-case scenarios.
Long Time Vertex User
What do you like best about the product?
I love the fact that it's online so updates occur automatically. I trust the tax decisions based on the taxability matrix created by the Vertex team of tax experts.
What do you dislike about the product?
I dislike that you can't download standard reports into Excel format so you can work with the data more easily. I know you can do data extracts but those also have drawbacks. I very much dislike that Vertex does not work well for VAT taxes so global companies either have to have another tax engine for their overseas entities or discontinue subscribing to Vertex.
What problems is the product solving and how is that benefiting you?
We are in the process of converting more of our companies to Vertex and using the Vertex matrix to compare tax categories has been invaluable to me as I try to assign categories to each of our product items.
Recommendations to others considering the product:
Get more information if you want to do international VAT taxes.
Vertex O Series is an organized solution for sales and use tax.
What do you like best about the product?
I like that all of my reporting is managed in one place and I get the total picture easily. It is easy to use in preparing returns and the customer service is very prompt and responsive. The conference is also a good way to meet with feelow customers and learn how they use the system best.
What do you dislike about the product?
I think the system can be cumbersome and has technical issues to address. Sometimes it is difficult to load data or review it. I think that the calculations of tax are also sometimes inaccurate.
What problems is the product solving and how is that benefiting you?
We are able to get accurate sales and use tax calculations much faster and returns are produced that are supportable.
Recommendations to others considering the product:
This product is excellent as a comparison to manual completion of returns, but comes with its own issues.
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