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My Thoughts on Vertex
What do you like best about the product?
Ease of use. The navigation is clear and simple to follow.
What do you dislike about the product?
Support can be challenging to work with.
What problems is the product solving and how is that benefiting you?
We have removed the need to manually update tax rates for AP and AR transactions through are Oracle Cloud ERP system; saving money, time and greatly increasing our effiencies.
Flexible tax determination system
What do you like best about the product?
I like the flexibility that the Vertex system offers to its customers. It makes the system a little more difficult to learn, but once you get the learning under your belt, it gives you ultimate flexibility to meet your needs.
What do you dislike about the product?
The customer support is the worst of any vendor that I've worked with in my career. They will review the comprehensive diagnostics file and send you on a wild goose chase from some obsure thing found in there, instead of trying to actually answer the question you submitted.
What problems is the product solving and how is that benefiting you?
sales and use tax determination
Vertex Review
What do you like best about the product?
I really like the customer exemption management
What do you dislike about the product?
Vertex Support needs to be more responsive and also better at assigning the correct resources.
What problems is the product solving and how is that benefiting you?
Time savings on exemption management
Vertex for all your needs
What do you like best about the product?
I like the enhancement tools and its reports
What do you dislike about the product?
There is not anything I can say that I dislike
What problems is the product solving and how is that benefiting you?
Helping with automating all our comany needs
Vertex has a wide variety of modules that works for all!!!
What do you like best about the product?
Flexibility the product has is great!! Like it
What do you dislike about the product?
sometime resolution to defects might take a while
What problems is the product solving and how is that benefiting you?
making reconciliation easy
Sr. Tax Accountant
What do you like best about the product?
The ease of using the system. Great customer support.
What do you dislike about the product?
When the system rejects files when importing.
What problems is the product solving and how is that benefiting you?
Vertex is helping us create returns and EDI returns.
Vertex Review
What do you like best about the product?
That I don't have to manually calculate taxes.
What do you dislike about the product?
What isn't there to like about Vertex it's.
What problems is the product solving and how is that benefiting you?
Compliance, Audits
User Friendly software
What do you like best about the product?
Vertex is a very user friendly software for tax calcualtions, compliance
What do you dislike about the product?
Would like to see validation of certificates feature in Vertex
What problems is the product solving and how is that benefiting you?
Looking forward to Oracle and Vertex ingration support and vertex consulting sessions
Vertex Review
What do you like best about the product?
I like how accurate vertex is and how grandular I can get with certain products/taxing jursidcitions
What do you dislike about the product?
I think it's the best indirect tax software about there. I've worked with numerious indirect softwares and vertex by far is better than all of them
What problems is the product solving and how is that benefiting you?
filing our monthly/quarterly sales tax returns
Scary at first but it's amazing!!
What do you like best about the product?
Has everything you need plus more. Support is there when you need it.
What do you dislike about the product?
Not user friendly. Complicated to learn.
What problems is the product solving and how is that benefiting you?
Salt. Product returns and certificates.
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