I have been using Okta Workforce Identity for single sign-on purposes to identify and authenticate my identity and access resources at AWS. Whenever I want to connect to Amazon Web Services, I provide a particular CLI Okta command, which opens a window where I am redirected to Okta Workforce Identity's single sign-on page. I authenticate myself through mobile, and once that authentication is completed, I am able to access a particular account according to the role that I have configured in the CLI command.
Okta Platform
Okta, IncExternal reviews
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Secure access to cloud accounts has streamlined authentication and supports flexible MFA recovery
What is our primary use case?
What is most valuable?
The best features that Okta Workforce Identity offers are single sign-on, multi-factor authentication, and privileged access management. It has reduced the time required for authentication and provided a secured way of accessing the Amazon web console.
What needs improvement?
The user interface could be enhanced to allow direct number selection for multi-factor authentication instead of typing out information.
For how long have I used the solution?
I have been using Okta Workforce Identity for two years.
Which solution did I use previously and why did I switch?
I used Ping, but I find Okta to be more reliable with a great user interface.
What was our ROI?
Time saved is a great example of return on investment. It has saved approximately 50 to 80 percent of our time.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing setup is typical, and since it follows a per-user, per-month subscription model, it is helpful.
What other advice do I have?
One of my team members lost his phone and was unable to do a direct Okta Workforce Identity login. At that time, email multi-factor authentication was useful and helped him to get logged into Okta Workforce Identity and authenticate himself. I do not see any areas for improvement as Okta Workforce Identity is at its best level currently. Okta Workforce Identity is reliable, and its user experience and user interface are great. I would recommend Okta Workforce Identity to others. My overall experience using Okta Workforce Identity has been excellent. I have given this review a rating of ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Effortless Integration and User-Friendly Experience
What do you like best about the product?
It's ease of use and how quickly is connects to my other platforms
What do you dislike about the product?
It would be nice to be able to change to a dark theme
What problems is the product solving and how is that benefiting you?
I cannot say as I do not see any issues
Effortless Security and Efficiency with Okta
What do you like best about the product?
I truly appreciate Okta for its ease of use when logging onto numerous websites needed for work using just one password. This not only simplifies my access but also enhances security by reducing the number of credentials I have to manage, making my workflow much more efficient. The simplicity and effectiveness of this single sign-on feature are invaluable in maintaining both productivity and security, particularly when dealing with websites containing protected health information (PHI). Additionally, the initial setup of Okta was very easy, which further emphasizes its user-friendliness. Overall, I am thoroughly satisfied with the service it provides, enough to rate it a perfect 10 out of 10 for recommendation to friends and colleagues.
What do you dislike about the product?
I think Okta could allow faster processing sometimes.
What problems is the product solving and how is that benefiting you?
I use Okta for secure authentication and single sign-on, enhancing both security and efficiency by protecting my information and allowing access to multiple websites with one password.
Effortlessly Connects All Your Apps in One Place
What do you like best about the product?
Connect different applications on one platform
What do you dislike about the product?
There isn't anything particularly unique, but it does help make managing different applications easier.
What problems is the product solving and how is that benefiting you?
This tool is a real time-saver, especially from the perspective of an IT administrator. It makes management tasks much more efficient as well.
Seamless Access Management and Secure Integration Across All Platforms
What do you like best about the product?
Okta offers a seamless combination of user-friendly design, robust security, and reliable integration across multiple platforms. It provides an efficient single sign-on experience that reduces login friction and enhances productivity for both agents and administrators. Through Okta, we maintain secure and streamlined access to essential tools—Guru, Kustomer, UJET, and our LMS from a single, centralized platform.
What do you dislike about the product?
What I like least about Okta is minimal, as the platform runs smoothly throughout the day. Reauthentication typically occurs only once per shift, which has little to no impact on productivity. Overall, it’s a seamless and reliable access management tool.
What problems is the product solving and how is that benefiting you?
Okta provides a secure and centralized access management solution that simplifies authentication across multiple platforms. It enables seamless and secure logins to essential tools like Guru, Kustomer, UJET, and the LMS, eliminating the need for multiple passwords and reducing login-related downtime. This streamlined access improves operational efficiency, enhances security, and allows our teams to focus more on delivering excellent customer support rather than managing credentials.
Okta: Effortless Identity Management
What do you like best about the product?
For a Business or IT Perspective
“What I like best about Okta is its reliability and ease of integration. It provides a secure, centralized way to manage user access across multiple applications, which saves time and reduces risk. The single sign-on and lifecycle management features make onboarding and offboarding employees seamless.”
Why this works:
It shows awareness of business value (security, productivity, efficiency).
👨💻 For a Technical or Admin Perspective
“The best part of Okta is how developer-friendly it is — the APIs, documentation, and prebuilt integrations make identity management straightforward. Its multi-factor authentication options and adaptive security policies give us a lot of flexibility to balance user experience and security.”
Why this works:
It highlights appreciation for the technical robustness of the platform.
👥 For a User/Employee Experience Perspective
“I really like how simple Okta makes it to access all my tools. Having single sign-on means I don’t have to remember dozens of passwords — I just log in once and everything I need is available securely.”
Why this works:
It emphasizes usability and convenience from an end-user point of view.
💡 For a Leadership or Strategic Perspective
“Okta’s biggest strength is that it lets us scale securely. As our organization grows, we can easily manage permissions, maintain compliance, and ensure that only the right people have access to the right systems — all while keeping the employee experience smooth.”
Why this works:
It ties Okta’s benefits to organizational goals and growth.
“What I like best about Okta is its reliability and ease of integration. It provides a secure, centralized way to manage user access across multiple applications, which saves time and reduces risk. The single sign-on and lifecycle management features make onboarding and offboarding employees seamless.”
Why this works:
It shows awareness of business value (security, productivity, efficiency).
👨💻 For a Technical or Admin Perspective
“The best part of Okta is how developer-friendly it is — the APIs, documentation, and prebuilt integrations make identity management straightforward. Its multi-factor authentication options and adaptive security policies give us a lot of flexibility to balance user experience and security.”
Why this works:
It highlights appreciation for the technical robustness of the platform.
👥 For a User/Employee Experience Perspective
“I really like how simple Okta makes it to access all my tools. Having single sign-on means I don’t have to remember dozens of passwords — I just log in once and everything I need is available securely.”
Why this works:
It emphasizes usability and convenience from an end-user point of view.
💡 For a Leadership or Strategic Perspective
“Okta’s biggest strength is that it lets us scale securely. As our organization grows, we can easily manage permissions, maintain compliance, and ensure that only the right people have access to the right systems — all while keeping the employee experience smooth.”
Why this works:
It ties Okta’s benefits to organizational goals and growth.
What do you dislike about the product?
Complex Initial Setup and Configuration
While Okta is powerful, setup can be complex, especially for large organizations or hybrid environments.
Integrating with on-prem systems (like Active Directory or LDAP) can require careful configuration.
Fine-tuning MFA policies, user flows, and app integrations often demands specialized knowledge.
Some admins find the learning curve steep for advanced features like API integrations or Workflows.
💸 High Cost for Advanced Features
Okta’s pricing structure can be expensive, especially when scaling:
Features like Adaptive MFA, Lifecycle Management, and Advanced Workflows are often sold as add-ons.
Mid-size companies sometimes feel they’re “nickel-and-dimed” for capabilities that competitors bundle in.
Licensing costs can grow quickly as new applications and users are added.
🧭 Admin Console Usability Issues
Although improving, the admin dashboard can feel cluttered or unintuitive:
Certain configuration screens are buried behind multiple menus.
Searching for users, groups, or logs isn’t always fast or straightforward.
The reporting tools, while detailed, can lack flexibility for custom analytics.
🐢 Inconsistent User Experience
End users sometimes report small but frustrating UX issues:
The MFA prompts can be repetitive or confusing when switching networks or devices.
Password reset flows occasionally lag or cause confusion if synced with multiple systems (like HRIS + AD).
The mobile app (Okta Verify) occasionally has connectivity or push notification delays.
🔍 Limited Customization
Customization is somewhat limited for certain use cases:
Branding and login page customization options are basic without deep developer work.
Some admins wish for more granular controls or custom MFA rules beyond what’s built-in.
APIs and SDKs are powerful but can require additional developer overhead to tailor fully.
🧩 Integration Edge Cases
While Okta integrates with thousands of apps, not all integrations are perfect:
Some third-party tools require manual SAML setup or troubleshooting.
Keeping provisioning sync consistent between Okta and niche SaaS tools can require maintenance.
While Okta is powerful, setup can be complex, especially for large organizations or hybrid environments.
Integrating with on-prem systems (like Active Directory or LDAP) can require careful configuration.
Fine-tuning MFA policies, user flows, and app integrations often demands specialized knowledge.
Some admins find the learning curve steep for advanced features like API integrations or Workflows.
💸 High Cost for Advanced Features
Okta’s pricing structure can be expensive, especially when scaling:
Features like Adaptive MFA, Lifecycle Management, and Advanced Workflows are often sold as add-ons.
Mid-size companies sometimes feel they’re “nickel-and-dimed” for capabilities that competitors bundle in.
Licensing costs can grow quickly as new applications and users are added.
🧭 Admin Console Usability Issues
Although improving, the admin dashboard can feel cluttered or unintuitive:
Certain configuration screens are buried behind multiple menus.
Searching for users, groups, or logs isn’t always fast or straightforward.
The reporting tools, while detailed, can lack flexibility for custom analytics.
🐢 Inconsistent User Experience
End users sometimes report small but frustrating UX issues:
The MFA prompts can be repetitive or confusing when switching networks or devices.
Password reset flows occasionally lag or cause confusion if synced with multiple systems (like HRIS + AD).
The mobile app (Okta Verify) occasionally has connectivity or push notification delays.
🔍 Limited Customization
Customization is somewhat limited for certain use cases:
Branding and login page customization options are basic without deep developer work.
Some admins wish for more granular controls or custom MFA rules beyond what’s built-in.
APIs and SDKs are powerful but can require additional developer overhead to tailor fully.
🧩 Integration Edge Cases
While Okta integrates with thousands of apps, not all integrations are perfect:
Some third-party tools require manual SAML setup or troubleshooting.
Keeping provisioning sync consistent between Okta and niche SaaS tools can require maintenance.
What problems is the product solving and how is that benefiting you?
✅ What problems Okta is solving and how it benefits me
Okta solves the challenges of managing user access, security, and authentication across multiple systems. Before Okta, logging into different tools required separate credentials, which led to password fatigue and security risks. With Okta’s Single Sign-On (SSO), I can access all my work applications with one secure login, saving time and reducing frustration.
It also addresses security concerns through Multi-Factor Authentication (MFA) and adaptive access controls, helping protect company data and meet compliance requirements. The automated provisioning and deprovisioning features ensure that the right people have the right access — especially important for onboarding, role changes, or offboarding.
Overall, Okta provides a smoother, safer, and more efficient login experience, reduces IT overhead, and strengthens organizational security by centralizing identity management.
Okta solves the challenges of managing user access, security, and authentication across multiple systems. Before Okta, logging into different tools required separate credentials, which led to password fatigue and security risks. With Okta’s Single Sign-On (SSO), I can access all my work applications with one secure login, saving time and reducing frustration.
It also addresses security concerns through Multi-Factor Authentication (MFA) and adaptive access controls, helping protect company data and meet compliance requirements. The automated provisioning and deprovisioning features ensure that the right people have the right access — especially important for onboarding, role changes, or offboarding.
Overall, Okta provides a smoother, safer, and more efficient login experience, reduces IT overhead, and strengthens organizational security by centralizing identity management.
Seamless Identity Management and Effortless Integration with Okta
What do you like best about the product?
If I were to pick what’s best about Okta, I’d say it’s the seamless way it handles identity and access management. It makes securing applications and user authentication super straightforward and reliable, which is huge for companies managing lots of users and systems. Plus, the integration capabilities with tons of apps and services make it flexible and scalable.
What do you dislike about the product?
None. Okta has all the tools needed when working.
What problems is the product solving and how is that benefiting you?
Okta has all the major and minor tools needed on our call.
Effortless Single Sign-On with Okta—All Apps in One Place
What do you like best about the product?
Okta is easy to use since it is a single sign on wherein all the applications needed for daily use
What do you dislike about the product?
None, every application inside Okta is helpful
What problems is the product solving and how is that benefiting you?
Previously, we had to log in separately to each of our tools. Now, thanks to Okta, we only need to sign in once.
Has improved secure access through single sign-on and adaptive authentication for onboarding and application integration
What is our primary use case?
We are providing identity access management to the customers with Okta Customer Identity, and then application integration, user onboarding, and related functions.
I'm a senior consultant using Okta Customer Identity.
We are the implementers of Okta Customer Identity as users.
What is most valuable?
The most valuable feature of Okta Customer Identity is the application interface with SSO. Integration with SSO helps us make use of the credentials. Once we log in, we get the opportunity to explore many applications within the organization with the same login, with no need to log in again.
Adaptive authentication in Okta Customer Identity is a flexible feature that is very secure and user-friendly. The authentication is more complex for man-in-the-middle attacks while remaining useful for end users.
Okta Customer Identity's API gives a clear view of how user onboarding takes place, so we can easily configure with Postman. We can onboard and off-board users, which is very flexible through the APIs.
Regarding multi-factor authentication, it helps reduce unauthorized access in our organization. We are using passwordless authentication with Okta FastPass on mobile devices. Users can get authenticated with two-factor authentication, first entering the password, then directly using the second factor authentication with Okta FastPass.
What needs improvement?
It is complex when adding it for the first time to users of Okta Customer Identity. For end-users and new users, it can be complex to use.
Okta Customer Identity analytics and reporting tools do not help much to improve customer engagement strategies.
Training should be provided to novice users. There are multiple online learning resources in the Okta documentation part, which users can access free of charge.
For how long have I used the solution?
I have been working with Okta Customer Identity for six years.
What do I think about the stability of the solution?
There are no doubts regarding the stability of Okta Customer Identity. It is scalable and we can directly make use of this tool.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The setup for Okta Customer Identity is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price of Okta Customer Identity is acceptable.
What other advice do I have?
For those planning to use Okta Customer Identity, MSA and SSO are among the best features that can be recommended for users. We also have direct integration with Active Directory. There are many features that will be helpful for organizations to easily integrate applications and manage user onboarding and off-boarding.
The solution is deployed on the cloud and I did not purchase it through AWS Marketplace. I usually buy for the entire organization.
I rate Okta Customer Identity 10 out of 10.
Great platform to access different apps.
What do you like best about the product?
It allows me to access different applications at a single and secure place.
What do you dislike about the product?
According to me, the pricing can be high for small start-ups.
What problems is the product solving and how is that benefiting you?
It helps me to access all of my apps at a single and secure place without multiple logging in.
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