We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil. We have implemented Okta Customer Identity to enforce security in our applications and ensure all users access them securely. We use Okta Customer Identity for various applications like Office 365 and several other applications essential to our business.
Okta Platform
Okta, IncExternal reviews
1,015 reviews
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Nice and Stable
What do you like best about the product?
I like that it's an all-in-one platform that allows me to access multiple other software platforms that I need to use, such as Workday and WeLearn. The ease of access to these other apps, which are imperative to my work at my company and instrumental to my getting paid, is so helpful.
What do you dislike about the product?
I dislike how simple the interface looks, it's very bland and plain.
What problems is the product solving and how is that benefiting you?
Okta is solving the problem of giving me a place to access all of the platforms I need in a single platform, so I don't have to go to a bunch of different URL's, I only need the one.
Okta's ease of use
What do you like best about the product?
My favorite part about Okta is the User Interface.
What do you dislike about the product?
I cant think of any downsides about Okta. It always functions as intended!
What problems is the product solving and how is that benefiting you?
Gives me access to all my apps in one portal and it also improves our security posture!
Great place to link your tools
What do you like best about the product?
Security is one of the things I like with Okta
What do you dislike about the product?
As I regularly use Okta, I can't seem to have encountered any issues with it.
What problems is the product solving and how is that benefiting you?
I haven't encountered any issues with Okta so far, hence I don't have any inputs yet.
All apps in one convenient dashboard
What do you like best about the product?
-We use it everyday, due to ease of use, only one login required.
-IT can simply add the apps to your account and you're ready to go.
-The dashboard is pretty helpful in tracking what work apps you need.
-I never needed to contact support, never had issues with it.
-You can easily connect other apps to your Okta account.
-IT can simply add the apps to your account and you're ready to go.
-The dashboard is pretty helpful in tracking what work apps you need.
-I never needed to contact support, never had issues with it.
-You can easily connect other apps to your Okta account.
What do you dislike about the product?
From a user standpoint, I don't see any negative things. I mainly use it for logins and it's one-click login feature have always worked for me.
What problems is the product solving and how is that benefiting you?
Being able to log in to different systems, especially in a line of work where you need a lot of different tools. Having them all in one place, and log-ins being synced, makes my job easier.
Best application for single sign on for your organization
What do you like best about the product?
Ease of Use. Clean UI. Feature rich. Can be integrated with most of your organization applications. MFA for security
What do you dislike about the product?
If you lose your phone or change your phone being used as MFA you will have difficulty in setting it up again. May feel pricier.
What problems is the product solving and how is that benefiting you?
OKTA has been instrumental in managing org wide login for our employees. It has helped in keeping all the applications under one roof with one click sign-on's. Saves lot of time and you won't have to remember URL's of different applications and their credentials.
Okta Usage Experience
What do you like best about the product?
You can integrate SAML connection to other applications.
What do you dislike about the product?
Some integrations required complicated requirements that is making it harder to integrate with the app
What problems is the product solving and how is that benefiting you?
It is a one stop site for all our employee's access to other applications.
Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries
What is our primary use case?
What is most valuable?
Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.
What needs improvement?
Okta Customer Identity is continuously improving its solution. Since we started using it in 2019, we have observed numerous enhancements to increase security.
For how long have I used the solution?
We have been using Okta Customer Identity for more than five years in our company.
How are customer service and support?
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency. They also offer a comprehensive knowledge base on their website, which is very helpful for addressing any issues or queries.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We evaluated Microsoft Entra ID but chose Okta Customer Identity because it is easier to integrate with various applications. Microsoft Entra ID presented many challenges and it was more difficult to manage integration processes.
How was the initial setup?
The initial setup of Okta Customer Identity is straightforward due to its well-architected solution. It is intuitive and user-friendly for administrators to manage.
What's my experience with pricing, setup cost, and licensing?
Okta Customer Identity is expensive compared to other solutions, but we believe the investment is justified given the rising cybersecurity threats. Despite the cost, it's cheaper than the potential financial loss from a security breach.
Which other solutions did I evaluate?
We evaluated Microsoft Entra ID.
What other advice do I have?
Overall, I would rate Okta Customer Identity a ten. Okta Customer Identity is solely focused on identity management, which makes them excel in this area.
Very useful app that my company uses for applications
What do you like best about the product?
I like that it's used as a repository for all our company applications and tools and that it's password management is also very good.
What do you dislike about the product?
I'm not sure if this is how our company sets the password setting but I wish the changing of passwords prompts was more seamlessly integrated for fingerprint. Other than that it's a pretty effective tool.
What problems is the product solving and how is that benefiting you?
Sso and provisioning of apps for employees within the company
Smooth interface
What do you like best about the product?
Everything about Okta. This is very user friendly, smooth interface, Fast loading.
What do you dislike about the product?
Nothing, the overall performance is very good.
What problems is the product solving and how is that benefiting you?
The ease of logging to my credentials quickly.
Provides robust identity and access management with seamless integration across hybrid setups
What is our primary use case?
We use Okta for identity and access management for our internal services, cloud services or applications (SaaS). We have a hybrid setup since we have a global workforce, so we unify our IAM services.
What is most valuable?
The most useful features of Okta for my organization are identity and access management, single sign-on, and the flexibility for hybrid setups.
Okta enables multi-factor authentication, which enhances security, especially for SaaS applications. The integration capabilities of Okta are very flexible, with multiple protocols that can be integrated, especially for single sign-on. Any API can also be added, making it mature in terms of integrating with other identity providers, particularly Active Directory or Azure Entra ID.
What needs improvement?
Okta should have at least a local presense for countries that align with or comply with GDPR or data sovereignty, so there are no compliance or audit questions. There are integration issues with Office 365; such as groups not updating correctly in Okta. Okta should work on resolving them.
For how long have I used the solution?
I have been in the organization for one year, and it has been more than three years now that Okta has been used.
What do I think about the stability of the solution?
As long as you have Internet connection, there are no issues with the stability.
What do I think about the scalability of the solution?
Okta is scalable and reliable, with no downtime or service disruption encountered over the years.
How are customer service and support?
My team contacts Okta support for increased integration requirements. They are very supportive; they just open a ticket, and they support us very professionally.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process is pretty straight-forward, having experience with different single sign-on (SSO) and identity access management, I can manage the setup process with ease. Okta provides clear guidelines and documentations as well.
What's my experience with pricing, setup cost, and licensing?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What other advice do I have?
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