One of the majorly used use cases for Okta Workforce Identity is the assignment of different SaaS applications, which are cloud-based, and using them with single sign-on. Users don't have to remember the password for each and every online cloud-based application. They just need to sign in with one email and password. This is one of the major benefits of using Okta Workforce Identity.
Okta Platform
Okta, IncExternal reviews
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Okta Review
Very useful tool
Empowering seamless access with single sign-on integration and robust authentication
What is our primary use case?
What is most valuable?
One of the best features of Okta Workforce Identity is its integration with different SaaS applications, which makes it a better product than the competitors.
The multi-factor authentication feature in Okta Workforce Identity is very good. It has its own verification app as well. It is very good in authentication, and we can use hardware keys, software keys, or any authenticator, majorly known authenticator app, for multi-factor authentication.
The provisioning and deprovisioning features of Okta Workforce Identity are very good. We can automate them as well, and we can provision users, groups, applications, and provision tools based on specific groups as well. The product is very good in that as well.
What needs improvement?
I believe that if we integrate the workflows section into the main Okta Workforce Identity dashboard, it can be very useful.
For how long have I used the solution?
We have been using Okta Workforce Identity for about 4 to 5 years now.
What was my experience with deployment of the solution?
In terms of the initial setup and deployment, I find it to be very easy. We have to set it up for the first time, and it has a very straightforward implementation. We have the pictorial and video guides on the Okta Workforce Identity websites on how to deploy it, how to set up employees, how to provision them, how to create groups, and how to set up devices. Each and everything is documented, and it's pretty much straightforward to use.
What do I think about the stability of the solution?
Okta Workforce Identity is a stable product. We had an issue with the Okta Workforce Identity dashboard once in 2023 when we had an outage, but it recovered in a few minutes.
How are customer service and support?
We have never felt the need to contact the Okta Workforce Identity support team. It has been up and running. We had an issue with the Okta Workforce Identity dashboard once in 2023 when we had an outage, but it recovered in a few minutes.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We weren't using any single sign-on application or solution before choosing Okta Workforce Identity. This was our first product that we implemented in our company.
How was the initial setup?
In terms of the initial setup and deployment, I find it to be very easy. We have to set it up for the first time, and it has a very straightforward implementation. We have the pictorial and video guides on the Okta Workforce Identity websites on how to deploy it, how to set up employees, how to provision them, how to create groups, and how to set up devices. Each and everything is documented, and it's pretty much straightforward to use.
What was our ROI?
I don't have the exact quotation or the exact pricing details for Okta Workforce Identity, but everything comes at a cost. However, when it gives you scalability and reliability, then I don't think the pricing matters.
Which other solutions did I evaluate?
I believe we have a lot of features in Okta Workforce Identity and I don't think we should be having more features in it as it's currently packed with a lot of features.
What other advice do I have?
I believe we have a lot of features in Okta Workforce Identity and I don't think we should be having more features in it as it's currently packed with a lot of features. On a scale of one to ten, I would rate Okta Workforce Identity a nine out of ten (9.9).