I have been using Okta Workforce Identity for single sign-on purposes to identify and authenticate my identity and access resources at AWS. Whenever I want to connect to Amazon Web Services, I provide a particular CLI Okta command, which opens a window where I am redirected to Okta Workforce Identity's single sign-on page. I authenticate myself through mobile, and once that authentication is completed, I am able to access a particular account according to the role that I have configured in the CLI command.
Okta Platform
Okta, IncExternal reviews
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Secure access to cloud accounts has streamlined authentication and supports flexible MFA recovery
What is our primary use case?
What is most valuable?
The best features that Okta Workforce Identity offers are single sign-on, multi-factor authentication, and privileged access management. It has reduced the time required for authentication and provided a secured way of accessing the Amazon web console.
What needs improvement?
The user interface could be enhanced to allow direct number selection for multi-factor authentication instead of typing out information.
For how long have I used the solution?
I have been using Okta Workforce Identity for two years.
Which solution did I use previously and why did I switch?
I used Ping, but I find Okta to be more reliable with a great user interface.
What was our ROI?
Time saved is a great example of return on investment. It has saved approximately 50 to 80 percent of our time.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing setup is typical, and since it follows a per-user, per-month subscription model, it is helpful.
What other advice do I have?
One of my team members lost his phone and was unable to do a direct Okta Workforce Identity login. At that time, email multi-factor authentication was useful and helped him to get logged into Okta Workforce Identity and authenticate himself. I do not see any areas for improvement as Okta Workforce Identity is at its best level currently. Okta Workforce Identity is reliable, and its user experience and user interface are great. I would recommend Okta Workforce Identity to others. My overall experience using Okta Workforce Identity has been excellent. I have given this review a rating of ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Effortless Integration and User-Friendly Experience
What do you like best about the product?
It's ease of use and how quickly is connects to my other platforms
What do you dislike about the product?
It would be nice to be able to change to a dark theme
What problems is the product solving and how is that benefiting you?
I cannot say as I do not see any issues
Smooth Sign-In Experience, But Two-Factor Needs Improvement
What do you like best about the product?
It’s smooth at times, letting me sign in.
What do you dislike about the product?
Sometimes the two factor verification doesn’t really work
What problems is the product solving and how is that benefiting you?
It lets me in and out
Streamlined Security with Setup Hurdles
What do you like best about the product?
I like the ease of using Okta, as it makes logging in simple and easy. I enjoy the feature where I can just tap my fingerprint and not need a password.
What do you dislike about the product?
It did feel like needing to jump through quite a few hoops to initially get it set up, but no problems once it's set up. The initial setup when I started using it wasn't very easy, it seemed to take several steps.
What problems is the product solving and how is that benefiting you?
Okta makes it easy and simple to log into a client's environment. I like the ease of using it, and I can just tap my fingerprint without needing a password.
Smooth SSO for secure signin
What do you like best about the product?
Ease of signing in , multiple methods to get verification codes - SMS/Push notification/call
App is not laggy at all , very fast, code can be entered without internet as well
I have to use it at least 10 time daily for SSO
Okta is very well embedded into our VPN, emails, cloud, employee dashboard SSO signing in method
App is not laggy at all , very fast, code can be entered without internet as well
I have to use it at least 10 time daily for SSO
Okta is very well embedded into our VPN, emails, cloud, employee dashboard SSO signing in method
What do you dislike about the product?
Did not find anything to dislike about Okta, everything is good
What problems is the product solving and how is that benefiting you?
Ease of securely logging into various corporation portals. @2 factor authentication ensures security
Smooth Login Experience, But MFA Setup Needs Improvement
What do you like best about the product?
When everything is working as it should, Okta provides a pretty seamless login/security experience.
What do you dislike about the product?
Okta's external MFA feature, through Okta Verify, is very clunky to implement and often gets stuck in a verify loop for our company. It is not an easy process to onboard new employees with this system.
What problems is the product solving and how is that benefiting you?
Okta is providing company-wide security for our organization
Effortless Security and Efficiency with Okta
What do you like best about the product?
I truly appreciate Okta for its ease of use when logging onto numerous websites needed for work using just one password. This not only simplifies my access but also enhances security by reducing the number of credentials I have to manage, making my workflow much more efficient. The simplicity and effectiveness of this single sign-on feature are invaluable in maintaining both productivity and security, particularly when dealing with websites containing protected health information (PHI). Additionally, the initial setup of Okta was very easy, which further emphasizes its user-friendliness. Overall, I am thoroughly satisfied with the service it provides, enough to rate it a perfect 10 out of 10 for recommendation to friends and colleagues.
What do you dislike about the product?
I think Okta could allow faster processing sometimes.
What problems is the product solving and how is that benefiting you?
I use Okta for secure authentication and single sign-on, enhancing both security and efficiency by protecting my information and allowing access to multiple websites with one password.
Seamless Access and Enhanced Security with Okta
What do you like best about the product?
After implementing Okta, the biggest improvement we’ve noticed is how much smoother access has become across our applications. Single Sign-On means I don’t have to juggle multiple passwords, and the adaptive MFA adds security without slowing me down. It’s reassuring to know our data is better protected, but what I appreciate most is the convenience, fewer password resets and less time wasted logging in. There are occasional delays when using the mobile app, but overall the balance of usability and security has been a real win for our team
What do you dislike about the product?
Okta works well overall, but there are a few things that could be improved. The admin dashboard can feel cluttered, with too many settings spread across different menus, which makes it harder to find what you need quickly. The mobile MFA prompts sometimes take a little longer than expected, which can be frustrating when you’re in a hurry. Support documentation is detailed, but not always easy to navigate. None of these issues are deal‑breakers, but they do add small friction points to an otherwise solid platform
What problems is the product solving and how is that benefiting you?
Okta has solved one of our biggest headaches: managing multiple passwords. With Single Sign-On, I only need to remember one login, which means I don’t forget credentials or waste time resetting them. The added benefit is that our accounts are more secure thanks to MFA, but the real win for me is the convenience — I can get into all my apps quickly without juggling different passwords. It’s reduced frustration and saved a lot of time across the team
Effortlessly Connects All Your Apps in One Place
What do you like best about the product?
Connect different applications on one platform
What do you dislike about the product?
There isn't anything particularly unique, but it does help make managing different applications easier.
What problems is the product solving and how is that benefiting you?
This tool is a real time-saver, especially from the perspective of an IT administrator. It makes management tasks much more efficient as well.
Seamless Access Management and Secure Integration Across All Platforms
What do you like best about the product?
Okta offers a seamless combination of user-friendly design, robust security, and reliable integration across multiple platforms. It provides an efficient single sign-on experience that reduces login friction and enhances productivity for both agents and administrators. Through Okta, we maintain secure and streamlined access to essential tools—Guru, Kustomer, UJET, and our LMS from a single, centralized platform.
What do you dislike about the product?
What I like least about Okta is minimal, as the platform runs smoothly throughout the day. Reauthentication typically occurs only once per shift, which has little to no impact on productivity. Overall, it’s a seamless and reliable access management tool.
What problems is the product solving and how is that benefiting you?
Okta provides a secure and centralized access management solution that simplifies authentication across multiple platforms. It enables seamless and secure logins to essential tools like Guru, Kustomer, UJET, and the LMS, eliminating the need for multiple passwords and reducing login-related downtime. This streamlined access improves operational efficiency, enhances security, and allows our teams to focus more on delivering excellent customer support rather than managing credentials.
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