Okta Platform
Okta, IncExternal reviews
999 reviews
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External reviews are not included in the AWS star rating for the product.
Seamless Access Management and Secure Integration Across All Platforms
What do you like best about the product?
Okta offers a seamless combination of user-friendly design, robust security, and reliable integration across multiple platforms. It provides an efficient single sign-on experience that reduces login friction and enhances productivity for both agents and administrators. Through Okta, we maintain secure and streamlined access to essential tools—Guru, Kustomer, UJET, and our LMS from a single, centralized platform.
What do you dislike about the product?
What I like least about Okta is minimal, as the platform runs smoothly throughout the day. Reauthentication typically occurs only once per shift, which has little to no impact on productivity. Overall, it’s a seamless and reliable access management tool.
What problems is the product solving and how is that benefiting you?
Okta provides a secure and centralized access management solution that simplifies authentication across multiple platforms. It enables seamless and secure logins to essential tools like Guru, Kustomer, UJET, and the LMS, eliminating the need for multiple passwords and reducing login-related downtime. This streamlined access improves operational efficiency, enhances security, and allows our teams to focus more on delivering excellent customer support rather than managing credentials.
Perfect Balance of Security and Usability with Okta
What do you like best about the product?
The best thing about Okta is its balance between security and usability. It’s rare to find an identity platform that makes life easier for both end users and administrators. The intuitive dashboard, automation features, and integration ecosystem make it a cornerstone for modern identity management
What do you dislike about the product?
While Okta is powerful, its pricing can be on the higher side for smaller organizations, and some UI areas could be more intuitive. However, the trade-off is solid reliability, security, and scalability — which makes it worth it for most enterprises.
What problems is the product solving and how is that benefiting you?
Okta solves the problem of fragmented identity management. By providing a centralized, secure way to handle authentication and access control, it helps companies protect data, comply with regulations, and improve user productivity. The biggest benefit is trust — knowing the right people have access to the right resources at the right time.
Okta: Effortless Identity Management
What do you like best about the product?
For a Business or IT Perspective
“What I like best about Okta is its reliability and ease of integration. It provides a secure, centralized way to manage user access across multiple applications, which saves time and reduces risk. The single sign-on and lifecycle management features make onboarding and offboarding employees seamless.”
Why this works:
It shows awareness of business value (security, productivity, efficiency).
👨💻 For a Technical or Admin Perspective
“The best part of Okta is how developer-friendly it is — the APIs, documentation, and prebuilt integrations make identity management straightforward. Its multi-factor authentication options and adaptive security policies give us a lot of flexibility to balance user experience and security.”
Why this works:
It highlights appreciation for the technical robustness of the platform.
👥 For a User/Employee Experience Perspective
“I really like how simple Okta makes it to access all my tools. Having single sign-on means I don’t have to remember dozens of passwords — I just log in once and everything I need is available securely.”
Why this works:
It emphasizes usability and convenience from an end-user point of view.
💡 For a Leadership or Strategic Perspective
“Okta’s biggest strength is that it lets us scale securely. As our organization grows, we can easily manage permissions, maintain compliance, and ensure that only the right people have access to the right systems — all while keeping the employee experience smooth.”
Why this works:
It ties Okta’s benefits to organizational goals and growth.
“What I like best about Okta is its reliability and ease of integration. It provides a secure, centralized way to manage user access across multiple applications, which saves time and reduces risk. The single sign-on and lifecycle management features make onboarding and offboarding employees seamless.”
Why this works:
It shows awareness of business value (security, productivity, efficiency).
👨💻 For a Technical or Admin Perspective
“The best part of Okta is how developer-friendly it is — the APIs, documentation, and prebuilt integrations make identity management straightforward. Its multi-factor authentication options and adaptive security policies give us a lot of flexibility to balance user experience and security.”
Why this works:
It highlights appreciation for the technical robustness of the platform.
👥 For a User/Employee Experience Perspective
“I really like how simple Okta makes it to access all my tools. Having single sign-on means I don’t have to remember dozens of passwords — I just log in once and everything I need is available securely.”
Why this works:
It emphasizes usability and convenience from an end-user point of view.
💡 For a Leadership or Strategic Perspective
“Okta’s biggest strength is that it lets us scale securely. As our organization grows, we can easily manage permissions, maintain compliance, and ensure that only the right people have access to the right systems — all while keeping the employee experience smooth.”
Why this works:
It ties Okta’s benefits to organizational goals and growth.
What do you dislike about the product?
Complex Initial Setup and Configuration
While Okta is powerful, setup can be complex, especially for large organizations or hybrid environments.
Integrating with on-prem systems (like Active Directory or LDAP) can require careful configuration.
Fine-tuning MFA policies, user flows, and app integrations often demands specialized knowledge.
Some admins find the learning curve steep for advanced features like API integrations or Workflows.
💸 High Cost for Advanced Features
Okta’s pricing structure can be expensive, especially when scaling:
Features like Adaptive MFA, Lifecycle Management, and Advanced Workflows are often sold as add-ons.
Mid-size companies sometimes feel they’re “nickel-and-dimed” for capabilities that competitors bundle in.
Licensing costs can grow quickly as new applications and users are added.
🧭 Admin Console Usability Issues
Although improving, the admin dashboard can feel cluttered or unintuitive:
Certain configuration screens are buried behind multiple menus.
Searching for users, groups, or logs isn’t always fast or straightforward.
The reporting tools, while detailed, can lack flexibility for custom analytics.
🐢 Inconsistent User Experience
End users sometimes report small but frustrating UX issues:
The MFA prompts can be repetitive or confusing when switching networks or devices.
Password reset flows occasionally lag or cause confusion if synced with multiple systems (like HRIS + AD).
The mobile app (Okta Verify) occasionally has connectivity or push notification delays.
🔍 Limited Customization
Customization is somewhat limited for certain use cases:
Branding and login page customization options are basic without deep developer work.
Some admins wish for more granular controls or custom MFA rules beyond what’s built-in.
APIs and SDKs are powerful but can require additional developer overhead to tailor fully.
🧩 Integration Edge Cases
While Okta integrates with thousands of apps, not all integrations are perfect:
Some third-party tools require manual SAML setup or troubleshooting.
Keeping provisioning sync consistent between Okta and niche SaaS tools can require maintenance.
While Okta is powerful, setup can be complex, especially for large organizations or hybrid environments.
Integrating with on-prem systems (like Active Directory or LDAP) can require careful configuration.
Fine-tuning MFA policies, user flows, and app integrations often demands specialized knowledge.
Some admins find the learning curve steep for advanced features like API integrations or Workflows.
💸 High Cost for Advanced Features
Okta’s pricing structure can be expensive, especially when scaling:
Features like Adaptive MFA, Lifecycle Management, and Advanced Workflows are often sold as add-ons.
Mid-size companies sometimes feel they’re “nickel-and-dimed” for capabilities that competitors bundle in.
Licensing costs can grow quickly as new applications and users are added.
🧭 Admin Console Usability Issues
Although improving, the admin dashboard can feel cluttered or unintuitive:
Certain configuration screens are buried behind multiple menus.
Searching for users, groups, or logs isn’t always fast or straightforward.
The reporting tools, while detailed, can lack flexibility for custom analytics.
🐢 Inconsistent User Experience
End users sometimes report small but frustrating UX issues:
The MFA prompts can be repetitive or confusing when switching networks or devices.
Password reset flows occasionally lag or cause confusion if synced with multiple systems (like HRIS + AD).
The mobile app (Okta Verify) occasionally has connectivity or push notification delays.
🔍 Limited Customization
Customization is somewhat limited for certain use cases:
Branding and login page customization options are basic without deep developer work.
Some admins wish for more granular controls or custom MFA rules beyond what’s built-in.
APIs and SDKs are powerful but can require additional developer overhead to tailor fully.
🧩 Integration Edge Cases
While Okta integrates with thousands of apps, not all integrations are perfect:
Some third-party tools require manual SAML setup or troubleshooting.
Keeping provisioning sync consistent between Okta and niche SaaS tools can require maintenance.
What problems is the product solving and how is that benefiting you?
✅ What problems Okta is solving and how it benefits me
Okta solves the challenges of managing user access, security, and authentication across multiple systems. Before Okta, logging into different tools required separate credentials, which led to password fatigue and security risks. With Okta’s Single Sign-On (SSO), I can access all my work applications with one secure login, saving time and reducing frustration.
It also addresses security concerns through Multi-Factor Authentication (MFA) and adaptive access controls, helping protect company data and meet compliance requirements. The automated provisioning and deprovisioning features ensure that the right people have the right access — especially important for onboarding, role changes, or offboarding.
Overall, Okta provides a smoother, safer, and more efficient login experience, reduces IT overhead, and strengthens organizational security by centralizing identity management.
Okta solves the challenges of managing user access, security, and authentication across multiple systems. Before Okta, logging into different tools required separate credentials, which led to password fatigue and security risks. With Okta’s Single Sign-On (SSO), I can access all my work applications with one secure login, saving time and reducing frustration.
It also addresses security concerns through Multi-Factor Authentication (MFA) and adaptive access controls, helping protect company data and meet compliance requirements. The automated provisioning and deprovisioning features ensure that the right people have the right access — especially important for onboarding, role changes, or offboarding.
Overall, Okta provides a smoother, safer, and more efficient login experience, reduces IT overhead, and strengthens organizational security by centralizing identity management.
Seamless Identity Management and Effortless Integration with Okta
What do you like best about the product?
If I were to pick what’s best about Okta, I’d say it’s the seamless way it handles identity and access management. It makes securing applications and user authentication super straightforward and reliable, which is huge for companies managing lots of users and systems. Plus, the integration capabilities with tons of apps and services make it flexible and scalable.
What do you dislike about the product?
None. Okta has all the tools needed when working.
What problems is the product solving and how is that benefiting you?
Okta has all the major and minor tools needed on our call.
Effortless Single Sign-On with Okta—All Apps in One Place
What do you like best about the product?
Okta is easy to use since it is a single sign on wherein all the applications needed for daily use
What do you dislike about the product?
None, every application inside Okta is helpful
What problems is the product solving and how is that benefiting you?
Previously, we had to log in separately to each of our tools. Now, thanks to Okta, we only need to sign in once.
Great Ease of Use, but Occasional Glitches While Traveling
What do you like best about the product?
Love that it's easy to use both on mobile and desktop.
What do you dislike about the product?
Sometimes it glitches when I am traveling.
What problems is the product solving and how is that benefiting you?
Single sign-on is the problem it's solving. It benefits me by keeping all of my corporate profiles in one place.
Great platform to access various apps at a single place.
What do you like best about the product?
The best thing I liked about this software is with a single login, different apps can be accessed.
What do you dislike about the product?
Only the interface of the app is outdated. That needs an updation.
What problems is the product solving and how is that benefiting you?
Multiple authentication ensure the security of the data. Single sign in is required to access multiple apps.
Great platform to access different apps.
What do you like best about the product?
It allows me to access different applications at a single and secure place.
What do you dislike about the product?
According to me, the pricing can be high for small start-ups.
What problems is the product solving and how is that benefiting you?
It helps me to access all of my apps at a single and secure place without multiple logging in.
All-in-one platform for different apps.
What do you like best about the product?
It allows to access all apps at a single place.
What do you dislike about the product?
The pricing can be high for small organizations.
What problems is the product solving and how is that benefiting you?
All the apps can be accessed with a single sign in.
Best platform to use to access different applications.
What do you like best about the product?
The best thing about this software is that we can access different applications at a single place.
What do you dislike about the product?
The only aspect I don't like is that the interface appears outdated. It could really use an update.
What problems is the product solving and how is that benefiting you?
It solves various problems :
1. Saves times to log in to different applications.
2. Gives a secure platform to access all applications from a single place.
1. Saves times to log in to different applications.
2. Gives a secure platform to access all applications from a single place.
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