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light weight user review of catchpoint
What do you like best about the product?
It discovers problems even before our own monitoring system.
What do you dislike about the product?
The workflow of login is not clear, when I have a logged in session, refreshing another re-directed direct-link will not take me to the destination and need me to login again.
What problems is the product solving and how is that benefiting you?
specific services availability, service availability in a geo-location.
the massive deployment of test agents helped a lot.
the massive deployment of test agents helped a lot.
Best synthetic monitoring you can get
What do you like best about the product?
Catchpoint provides the most comprehensive synthetic monitoring and we rely on Catchpoint to measure our availability from our private and Catchpoint's public nodes around the world. When there is an alert, Catchpoint's debug on error helps identify whether the failure is caused by packet loss and at which hop. In addition, Catchpoint can be directly integrated with our incident management tool.
What do you dislike about the product?
Catchpoint's API still has a lot of improvement opportunities. For example, we want to automate 100% test configuration through API's. However, Catchpoint's API is not available for alert configuration. We still have to manually set the alert using Catchpoint's Web portal. The other feedback from our users is that Catchpoint UI is not intuitive especially when navigating between divisions.
What problems is the product solving and how is that benefiting you?
Alert on any service availability issue and provide SLA reporting on availability.
Does what I need
What do you like best about the product?
Intuitive Dashboard and in dept review of each try. Very useful
What do you dislike about the product?
Could be hard to display multiple test in the same page.
What problems is the product solving and how is that benefiting you?
Useful to see downtime and load time. Also, See if a deployment increase or decrease load time.
Critical tool for SRE.
What do you like best about the product?
Robust and flexible tool set, with a support and dev staff that listens.
What do you dislike about the product?
All of my dislikes have been addressed by the company in sprints.
What problems is the product solving and how is that benefiting you?
Ability to ensure product reliability globally, and have the information to act quickly if something goes wrong. In addition, I lead 2 operations teams, whose expertise varies. My support engineer has been able to jump in and help us diagnose issues, which is above and beyond.
Recommendations to others considering the product:
I dinged Catchpoint slightly for ease of use, set up, and admin. I wish the questions were worded differently, but even though some aspects of the tool are more complex than competitors, the functional gains make the LOE worth it hands down.
Excellent tool for monitoring our site
What do you like best about the product?
We tried a lot of different tools before settling on Catchpoint. The big differentiators for us were the depth of the analysis, so we can really get to the root of problems when there are errors on our site; and the versatility of the dashboards and analytics, so that we can generate meaningful reports and answer questions that other tools wouldn't be able to express.
We also get good use out of the internal nodes for testing our internal applications.
We also get good use out of the internal nodes for testing our internal applications.
What do you dislike about the product?
There is some ability to filter out noise but a bit more flexibility there would be nice.
What problems is the product solving and how is that benefiting you?
We use Catchpoint both for ongoing monitoring of our site, and for validations during deployments and updates.
Exceptional product and service - treat our relation as both partnership and customer
What do you like best about the product?
Tools make it very easy to fully understand where there are availability and performance issues with customer-facing web applications. And their product provides the ability to dive deeply into the details of the symptoms that help to pinpoint the root cause of problems and opportunities.
What do you dislike about the product?
The pay-by-point system that is used to purchase their product can make it challenging to project the cost and track usage of points, though I am not aware of any alternative to this model. It is just something to be aware of.
What problems is the product solving and how is that benefiting you?
The infrastructure used to deliver web applications (websites) to millions of prospects and customers to any device is built on a complex network and software architecture. Many different tools are in place to monitor availability and measure performances within specific systems, layers and components, but we lacked a holistic view from the perspective of the end user. Catchpoint fills that gap and then some. We periodically evaluate alternative tools, but Catchpoint continues to be the most effective and best value since it was first used in 2014.
Recommendations to others considering the product:
Start with a free trial and ensure you kick the tires hard. Understand the points system before purchasing and make sure someone at your company governs the use of the product and tracks point usage.
Catchpoint is great!
What do you like best about the product?
The Catchpoint adhoc reporting platform is extremely powerful and flexible. Allows us to 'slice and dice' the data in so many ways.
The reporting capabilities are better than Keynote and Gomez, both of whom we previously used.
Account team and dedicated customer success team are proactive and committed to our success.
The reporting capabilities are better than Keynote and Gomez, both of whom we previously used.
Account team and dedicated customer success team are proactive and committed to our success.
What do you dislike about the product?
No real downsides iI can think of other than APM in general, with all vendors including Catchpoint, is extremely expensive.
Integration with our AD for user authentication and authorization would be nice.
Integration with our AD for user authentication and authorization would be nice.
What problems is the product solving and how is that benefiting you?
Helps us measure overall page and site performance and direct and prioritize our development and tuning efforts appropriately.
Recommendations to others considering the product:
Go for it! Best APM SaaS available.
QA Automation
What do you like best about the product?
Mainly I'am working on "Web Transactional" type and it was very useful.
What do you dislike about the product?
I don`t like interface , maybe need to change it.
What problems is the product solving and how is that benefiting you?
The support help me to solve problem with JS.
URL Monitoring
What do you like best about the product?
smart url monitoring, web, transaction, and many other type of tests,
scatter plot and other dashboard
scatter plot and other dashboard
What do you dislike about the product?
more flexibility required regarding test timings, e.g: there is no option to set 2mins interval for web tests (object based)
dashboard has limitation of number of test views, this limitation should be removed, since we have hundred of tests for different sites, and we require one dashboard where we can monitor all the tests.
dashboard has limitation of number of test views, this limitation should be removed, since we have hundred of tests for different sites, and we require one dashboard where we can monitor all the tests.
What problems is the product solving and how is that benefiting you?
url monitoring, transaction tests, dashboards
Catchpoint: the metrics you need and the service you want
What do you like best about the product?
The weekly check ins with what I call my Catchpoint success team! I can be guided through a solution at an understandable pace. If there is more investigation needed I am confident that the Catchpoint team will do what they say they will do (because they never have faulted).
What do you dislike about the product?
I would like time of the day to be more configurable when it comes to scheduled reporting.
What problems is the product solving and how is that benefiting you?
I am now delving into finer detail of our waterfall to provide more granularity surrounding some new internal SLOs.
Recommendations to others considering the product:
The Catchpoint offering is something you should seriously look into. You are 100% not forgotten about after you sign the contract. Their support is outstanding!
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