I use the platform for endpoint monitoring, web page monitoring, and server activity tracking. It helps diagnose issues within networks, service providers, or local data networks.
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Efficiently identifies network issues and generates detailed reports
What is our primary use case?
What is most valuable?
The product's most valuable feature is the ability to identify and troubleshoot network issues. It provides insights into problem areas and helps generate detailed reports for claims and issue resolution.
What needs improvement?
The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats.
For how long have I used the solution?
I have been working with Catchpoint for almost a year.
How was the initial setup?
The setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.
What other advice do I have?
The tool provides rapid alerts, typically within five minutes. It enhances response times and improves operational efficiency.
I recommend it to others and rate it a nine out of ten.
A flexible solution that provides logs for troubleshooting purposes
What is our primary use case?
We use Catchpoint to monitor our websites in real-time. It helps us keep track of various metrics.
What is most valuable?
Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.
What needs improvement?
It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
I haven't encountered any issues with the product.
What do I think about the scalability of the solution?
My company has 50 users.
How are customer service and support?
I haven't contacted the tool's support team yet.
What was our ROI?
The solution is worth its money.
What other advice do I have?
The product is flexible and good. We receive alerts through various channels like CRM, and directly from Catchpoint and Sumo Logic. These alerts prompt us to investigate and troubleshoot issues in real-time on our production servers. I rate it an eight out of ten for its flexibility.
Which deployment model are you using for this solution?
On-premises
Catchpoint - Tool to identify bugs
What do you like best about the product?
The best thing i saw in catchpoint is, it is user friendly, easy to navigate and identify issue in simpler way.
What do you dislike about the product?
As of now i do not see any challenges in the tool.
What problems is the product solving and how is that benefiting you?
Catchpoint help me checking and solving the issues related to my application performance and it helps me in troubleshooting issues, if any occoured.
It also helps to identify any upcoming maintenances of my application, so that we can prepare immediate action accordingly.
It also helps to identify any upcoming maintenances of my application, so that we can prepare immediate action accordingly.
Catchpoint to Catch your Performance
What do you like best about the product?
Performance monitoring based on the tests.
What do you dislike about the product?
As of now nothing to dislike about catchpoint.
What problems is the product solving and how is that benefiting you?
Catchpoint helps to catch the performance issues for any specific application, Points allocation for a specified group really helps to work on the tests based on the allocated usage.
Catchpoint user
What do you like best about the product?
Well defined UX, easy to understand and deploy test runners, and easy alerting mechanisms.
What do you dislike about the product?
It's very UX intensive that sometimes trying to get to a particular view gets difficult. Having an accompanying chatbot/searchable documentation will be helpful to streamline the process of navigating to the desired views.
What problems is the product solving and how is that benefiting you?
Catchpoint helps detect issues with our web application in production. We use it to login to our portal and verify if login succeeds as expected. It helps catch any kind of outages well in time so that our engineering teams can quickly jump into action if there's an outage in any region. It also misfires a lot, but our team is willing to take misfired alerts so as to be sure to detect any potential outage.
Great observability tool for reporting to stakeholders
What do you like best about the product?
Easy to use once setup, and we like it because it helps us understand global application performance on a per-node basis. No experience with their customer support teams, but the breadth of data available and granularity of testing criteria make this a great tool for any team needing observability and monitoring. We find ourselves using it almost every day to deal with things that come up.
What do you dislike about the product?
Speed is sometimes lacking - UI can be clunky although it's customizable to a degree.
What problems is the product solving and how is that benefiting you?
Helps us understand how our infra is performing for internal and external stakeholders, making management and troubleshooting easier.
Catchpoint transaction tests provides us with crucial details for quick incident response
What do you like best about the product?
Wide variatity of monitoring features and test types and ease of use for the basic features. The details from transaction tests are a crucial part of incident response and is always good to look back on HAR files or other data points at any point in time.
Customer support is extremely helpful, although sometimes delayed.
Customer support is extremely helpful, although sometimes delayed.
What do you dislike about the product?
The lack of flexibility for adding additional features during term and outdated UI based on todays standards.
What problems is the product solving and how is that benefiting you?
The wide variatity of monitoring features and test types are a crucial part of incident response and helps us quickly resolve incidents from small issues to full outages. It is also useful to look back on HAR files or other data points at any point in time.
Powerful tool for showing performance VS competition
What do you like best about the product?
It's great that I generate a report from a neutral 3rd party comparing our company's performance vs our competition. It's a perfect conversation starter.
What do you dislike about the product?
It's taking me some time to wrap my head around the new UI. I really liked the previous interface.
What problems is the product solving and how is that benefiting you?
I run tests showing a customer's current CDN performance VS what they would see if they were using the Edgio CDN.
useful and effective
What do you like best about the product?
I appreciate Catchpoint's ability to monitor and improve the performance of websites, applications and networks in real-time. The platform provides timely alerts and detailed reports that help me quickly identify and fix issues, ultimately improving the overall user experience. Its powerful monitoring capabilities make Catchpoint an invaluable tool for any business looking to optimize its digital presence.
What do you dislike about the product?
At the moment the only error I had was when the services fell due to the DDos attack, apart from that I don't have any other problem
What problems is the product solving and how is that benefiting you?
Catchpoint helps me to be able to monitor the alerts when the tests of my services fail
I used catchpoint for years
What do you like best about the product?
Their support for sure. Whenever I face a minor or a major issue and get stuck, I just talked to support and everything gets fixed. I can't think of any competitors for catchpoint at the moment when we think of it in terms of how many nodes they have spread across the world especially in China
What do you dislike about the product?
I used to hate the old UI, mainly for the open-in-new tab needs I can't do that all the time. But the new UI looks promising. So I am looking forward for the new UI
What problems is the product solving and how is that benefiting you?
The most important feature is that Catchpoint is available in China, which means we can monitor our servers in china and get instant alerts for any incidents there.
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