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Without Catchpoint we were flying blind. With Catchpoint its a whole new game for us.
What do you like best about the product?
There are so many amazing capabilities of the Catchpoint platform that it would be hard to list them all here but without Catchpoint we were flying completely blind. We were about to launch a global rebranded/replatformed website for our multi-billion dollar corporation without the ability to measure the true performance of the site from all around the world. With Google now weighting SEO heavily on performance we knew that we were risking our SEO position that we had spent building over the past decade. With Catchpoint's Synthetics reporting and the ability to view desktop and mobile from users around the world on real-world networks - we were able to demonstrate that our performance risks were minimal. We have sense added real user measurement and continue to build out high value dashboards that are used across our organization to proactively monitor, manage, and improve our websites performance. The Catchpoint team is also amazing. In my 40+ years in the IT industry I have yet to experience a customer support organization that is as helpful and as proactive as the Catchpoint team. Their customer success team has been a tremendous asset to us.
What do you dislike about the product?
There really isn't anything that we dislike about the platform. The only thing that we struggle with is carving out enough time to fully utilize the capabilities of the platform. It is a feature rich platform and we are only scratching the surface on its capabilities. But what we do use is invaluable to our success.
What problems is the product solving and how is that benefiting you?
We really had no idea how our new website would perform globally and with Catchpoint we were able to identify performance issues prior to launch, and have continued to use the platform to identify bottlenecks and have addressed those issues resulting in an even faster website. We are discovering platform performance issues (hardware/networks), DNS performance issues, pinpointing specific elements (e.g., a large image that was loading on certain pages, slow Javascript, blocking external scripts), and specific geographies that have performance issues. We are also using the platform to fine tune our mobile version of the website - ensuring that we are meeting Google's targets.
Recommendations to others considering the product:
While there were other tools that we looked at, Catchpoint was the only tool that provided the depth and breadth of capabilities that we required to monitor our global presence on the web.
A great tool with a great support team
What do you like best about the product?
I like the tool but I like best the support that Catchpoint provides, it's super fast to get an answer and they keep in touch even after the ticket was closed.
What do you dislike about the product?
Sometimes I don't feel the tool very user friendly. Once I had to contact support for a silly question like see the past runs of a script.
What problems is the product solving and how is that benefiting you?
We have detected production issues or issues with our testing cards thanks to this tool.
Recommendations to others considering the product:
Provide more training on a higher lever, I mean a training for scripting. The training currently included in Catchpoint is mainly oriented to admins.
noob user
What do you like best about the product?
around the world monitoring for a single endpoint.
What do you dislike about the product?
multiple spammed messages for same event.
What problems is the product solving and how is that benefiting you?
simple up down alerts for particular endpoints. Works well for around the world monitoring, but is monitoring something not in our control.
Recommendations to others considering the product:
costs a lot
Great tool for third-party validation and tests of uptime
What do you like best about the product?
World spreaded nodes and flexible tests with selenium like scripts
What do you dislike about the product?
UI is not very friendly, also Slack templates are a bit limited
What problems is the product solving and how is that benefiting you?
Uptime tests
Recommendations to others considering the product:
Improve UI please!
Years of helpful data
What do you like best about the product?
It is really easy to setup and use catchpoint.
What do you dislike about the product?
I'm not aware of any downsides. To be honest everything works like a charm and the catchpoint support is great.
What problems is the product solving and how is that benefiting you?
Using local on-prems and data from the target countries for the websites, we are able to see issues that our users have visiting our web shops and are able to resolve if they're affecting our business.
Recommendations to others considering the product:
Catchpoint can get cost intensive if you have to measure frequently, thus paying for the on-prem machines is far more cost efficient.
CatchPoint Saves us when our performance changes
What do you like best about the product?
Pinpointing performance changes that may impact our customers. We have added a lot of new features and tracking performance is very important to the customer experience.
What do you dislike about the product?
The UI is overwhelming at first, but it's like any APM. With APM tools there are so many things you need to have access to, creating a simple UI is very challenging.
What problems is the product solving and how is that benefiting you?
Resolving FE & BE changes that cause performance issues for our customers.
Catchpoint Synthetic Monitoring and Digital Experience
What do you like best about the product?
We primarily rely on Catchpoint for synthetic monitoring for both our internal and externally facing applications. It offers tremendous flexibility for both our operations teams and devops teams. Software aside, the level of support we receive from Catchpoint is always excellent.
What do you dislike about the product?
No specific issues or dislikes come to mind.
What problems is the product solving and how is that benefiting you?
Early detection of degraded user experience is critical to our business. Catchpoint synthetic monitoring plays a key role in reducing our time to restore service and/or maintaining a consistent level of service delivery.
Awesome product and better customer service
What do you like best about the product?
Catchpoint professional services provided outstanding customer service and quality technical support
What do you dislike about the product?
Nada :) the Catchpoint team operates with high ethical standards and extensive precision to details.
What problems is the product solving and how is that benefiting you?
The problem is simple: how do I measure our customer’s digital experience.
The NetBenefits: first line of defense against for our external and internal applications against all availability and performance issues.
The NetBenefits: first line of defense against for our external and internal applications against all availability and performance issues.
Recommendations to others considering the product:
Go forward. Catchpoint is the most stable capability in our monitoring tech stack
Best monitoring product I have used
What do you like best about the product?
It has all the features and nodes I need and their support is fantastic and addressing my issues or creating new features for me.
What do you dislike about the product?
There isn't anything that I dislike on their platform.
What problems is the product solving and how is that benefiting you?
We are monitoring our site for performance and availability, as well as testing performance.
Catchpoint: Say bye to your existing issues
What do you like best about the product?
This tool is very user - friendly and straightforward with all the functionalities that individuals wish to have in a synthetic monitoring tool. This tool is very user - friendly and straightforward with all the functionalities that individuals wish to have in a synthetic monitoring tool. The support team for this tool rocks. They generally respond within a minute to calls / chats and are very savvy / abled to support L1 staff.
What do you dislike about the product?
The tool should expose more relevant information such as alerts and contacts through the API, for instance the REST API library could be updated.
What problems is the product solving and how is that benefiting you?
My organization uses the tool for executing synthetic monitoring from both inside and outside our organization against most of our top tier apps. Catchpoint generally helps us pinpoint anticipated root causes such as those of problems with networks, data centers, etc.
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