Excellent App Monitoring Tool
What do you like best about the product?
The ruby agent we use in our application collects useful traces, and the configurability of the agent as a whole allow us to ID and highlight errors or issues we observe. The web UI performance is acceptable, and allows us to view traces/transactions and aggregate data in useful ways for us.
What do you dislike about the product?
Honestly, the tool is excellent, and the price reflects its dominance. I wish it was an easier sell internally to continue with NR because periodically it comes up in our cost saving discussions.
What problems is the product solving and how is that benefiting you?
New Relic gives us excellent observability to our application and behavior. The alerting helps us ID issues as they occur and respond to them in a timely fashion.
Reviewing diverse tools has streamlined error tracking with effective data analysis
What is our primary use case?
Our main focus is APM-related functionality, so we were looking for a convenient way to get all the details, as some of them are missing from New Relic and Grafana. Currently, we are working with Site24x7, where we are getting the information we are looking for in our comfort zone.
We used the Docker container as the agent in our server, which was split into one agent to collect the client's logs and metrics to see the web vitals, and another metric to collect the server metrics and APM-related traces.
What is most valuable?
The main benefit we found was the Error Inbox, and having all features available at a single point was very useful for us. The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly. We can overview which components are experiencing response delays, which ones are getting correct responses, and identify any unknown external APIs inside the application. We can investigate why we are getting 400 responses and similar issues.
What needs improvement?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were looking for were not available, so we discontinued using both solutions.
Grafana is helpful, but it requires significant work in adding agents and configuring applications and server metrics. We implemented open-source Grafana, which wasn't convenient regarding APM, and most of the logs and traces related to APM were not what we needed, so we moved to Site24x7.
The Grafana Open Source implementation was done through their vendor. While they provided certain features, when compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us. The only helpful aspect was that we could get server metrics on Grafana Open Source from our servers.
For how long have I used the solution?
I have been working with New Relic for approximately six months.
What do I think about the stability of the solution?
New Relic was stable enough, and there were no downtimes or issues.
What do I think about the scalability of the solution?
New Relic offers 400 GB per month free, but that quota was completely used within two weeks for a single server. We have substantial data in our server as our company is a trading financial company. For a single server, it takes around one and a half to two weeks to reach the limit. Additionally, we need to store logs for over five years based on SEBI regulations.
How are customer service and support?
I didn't seek any support help from New Relic, but when I tried to get information regarding the plans, the response was delayed for a week. Other than that, everything was fine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We reviewed Grafana and moved to another observability tool. We also evaluated DataDog, but we ultimately moved away from New Relic because the pricing wasn't convenient and didn't fit our budget. We are now using Site24x7 in production.
How was the initial setup?
Implementing the New Relic agent is quite simple, and we were very comfortable with New Relic overall. However, it wasn't convenient based on our budget, which is why we discontinued using it.
What about the implementation team?
The Grafana Open Source implementation wasn't done by ourselves; we worked with their vendor. They explained the features available in Grafana Open Source, and we implemented those solutions. However, compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us.
Which other solutions did I evaluate?
The Error Inbox and consolidated features at a single point were very useful features. We could get hit counts from external sources, APIs, and databases, with clear mapping of all components. We could monitor response delays, correct responses, and identify unknown external APIs within the application.
We also reviewed DataDog as an observability tool, but we moved away from New Relic due to pricing concerns that didn't fit our budget. With DataDog, some of the APM features we were seeking weren't available, so we discontinued using both solutions.
What other advice do I have?
We had everything in hand with New Relic initially. However, the pricing wasn't convenient for us, so we had to step back from using it.
I primarily focused on the data we were getting from New Relic, without exploring custom dashboards and other features. We were mainly focusing on the metrics and logs needed to trace our applications effectively.
On a scale of one to ten, I would rate New Relic an eight. It's overwhelming from my point of view, and we needed to do some organizing in our New Relic account based on our preferences.
Exallent
What do you like best about the product?
The UI is intuitive and customizable, so teams can easily track the metrics that matter most to them.
What do you dislike about the product?
Depending on the plan, data retention periods might be shorter than needed for long-term analysis unless you pay more.
What problems is the product solving and how is that benefiting you?
Users may experience slow responses, but it’s unclear where the slowdown is.
Powerful Monitoring with Great Insights
What do you like best about the product?
Comprehensive monitoring, real-time insights, and easy-to-use dashboards.
What do you dislike about the product?
High pricing, complex setup for beginners, and occasional performance overhead.
What problems is the product solving and how is that benefiting you?
New Relic helps us spot performance issues, track system health in real time, and catch errors before they escalate. This makes our applications more stable and helps us fix problems faster.
Comprehensive Full-Stack Observability
What do you like best about the product?
It provides full-stack visibility into applications, servers, cloud services, and logs, helping businesses enhance their performance, reliability, and efficiency.
What do you dislike about the product?
Pricing can be a bit expensive. Otherwise it's a good product.
What problems is the product solving and how is that benefiting you?
Logs are stored in different tools, making troubleshooting difficult earlier. Using New Relic we have a Centralized Log Management that collects all logs in one place.
A fully flexible all in one platform for Observability and Monitoring
What do you like best about the product?
1. The dashboard which is completely customizable, is very useful when monitoring. Everything in our priorities can be sorted as in our mind.
2. New relic supports flutter, and monitoring our mobile apps is easy. Best thing: Integrating the flutter agent and get results on our dashboard is very simple.
3. The platform provides quite good customer support, we will get the tickets sorted within a few hours.
What do you dislike about the product?
1. Too costly. Compared with other platforms which provide almost similar features, New Relic price is very high.
2. The SDK for the android platform is not fully optimized. If we implement new relic SDK in our app, the progaurd needs to be disabled, which is not good for the code obfuscation of our app.
What problems is the product solving and how is that benefiting you?
We were using diffent monitorig tools for monitor our app performance and website performance. Now for the past 1 year we are only using New Relic, which let us to track all our product issues in one place.
Relic user Review
What do you like best about the product?
One of the best thing i like about New Relic is their ability to provide detailed information about things like application perfomance, user experience etc. As a person who works among with the developer's,i could gain more knowledge of New Relic from Developers perspective.
What do you dislike about the product?
However i found some issue's like cost( can be bit more adjustable ), and as well as Relic makes Developer's bit more lazy(as you gois do most of thing's )
What problems is the product solving and how is that benefiting you?
Application Perfomance Testing, Cloud Infrastructure Monitoring, User Experience Monitoring.
By doing so, Relic improves the reliability of application, provides a better user experience as well as development side improvements.
A Comprehensive Solution for Real-Time Application and Infrastructure Monitoring
What do you like best about the product?
New Relic offers instant visibility into your application's performance and allows you to identify Errors or Slow down quickly. Has a detailed Dashboard and reports, which is so helpful. Has Alert System. Ease of Integration, User friendly interface. Strong Ecosystem and Support.
What do you dislike about the product?
The pricing model is a bit complex and potentially expensive, especially for large teams or organizations with high volume of data. The platform provides with a lot of detailed data and metrics, which can be useful but a bit overwhelming as well. Has Limited customization. Limited Free Tier, Support can be slow sometimes
What problems is the product solving and how is that benefiting you?
Slow Performance and Bottlenecks, Hard-to-diagnose Issues, Ineffective Troubleshooting, Real-time metrics, Auto matric error detection. Log Parsing and Search Capabilities
New Relic - An automated , Easy to setup Monitoring Solution
What do you like best about the product?
- Wide range of Solution and Integrations available
- The sheer ease of setting up the agents
- The amazing free-tier offerings
- Ranges from APM to infrastructure monitoring to distributed tracing
- Powerful Dashboards and alerts
- Multi Environment Support
What do you dislike about the product?
- Pricing can get expensive
- Agent overhead can impact resources
- Privacy control
What problems is the product solving and how is that benefiting you?
New relic provides visibility into our application and server, which helps to detect performance issues or bottlenecks and respond to incidents quicker. New relic's ability to co-relate application errors with server or database spikes or slowdowns helps to identify and mitigate the issues faster, thus significantly improving our downtimes and optimizations. The proactive alerting also helps to optimize performance before the users can notice an impact, therefore making it a critical tool in our fine tuning and reliability monitoring.
End-to-End Application Monitoring
What do you like best about the product?
Monitor the entire application stack, including front-end (browser and mobile), back-end, and infrastructure. Eg: Monitoring a real-time e-commerce PHP platform's response times during a sale.
What do you dislike about the product?
I use NewRelic on my Magento application. Magento relies heavily on cron jobs for indexing, cache refresh, and order processing. New Relic may interfere with these, sometimes causing unexpected slowdowns or failures in background tasks.
What problems is the product solving and how is that benefiting you?
Helps optimize MySQL performance( slow queries) , Alerts on issues—notifies me before a crash or slowdowns affect customers
