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Improved incident detection has reduced response times and supports better customer agreements
What is our primary use case?
New Relic is primarily used for log monitoring, where queries on the logs provide insights and create log-based metrics for all alerting-related requirements. The focus is mainly on alerting and dashboards.
How has it helped my organization?
New Relic helped with the mean time to detection, the MTDD metric tracked for applications. For the platform, the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes. This has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization.
What is most valuable?
One of the best features that New Relic offers is the user interface, which is much easier to use compared to other products such as Datadog or Splunk. The team management and alert configuration process is also fairly straightforward. New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
One of the main UI features is the ability to see a particular frequency, such as an error or a high amount of logs at a particular timestamp, and easily filter that via the graph as well as the timestamps that can be configured. This is relatively easy to use compared to other products.
What needs improvement?
New Relic is priced on the higher side. Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic, which resulted in moving to open-source solutions such as Grafana and Loki. This pricing structure has been the main pain point experienced with New Relic.
For how long have I used the solution?
New Relic has been used for the past two years.
What was our ROI?
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
What other advice do I have?
Pricing is primarily an area of concern. The overall rating for New Relic is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Unified Observability Platform That Elevates Monitoring
What do you like best about the product?
New Relic provides a truly unified observability experience by bringing APM, logs, metrics, traces, and infrastructure monitoring into a single platform.
What do you dislike about the product?
costs can increase rapidly as data ingestion grows, making it difficult to forecast budgets.
What problems is the product solving and how is that benefiting you?
New Relic helps us address the core challenges of monitoring complex, distributed applications by giving us full visibility across services, infrastructure, logs, and user experience in one place.
Comprehensive Observability and Real-Time Insights Made Easy
What do you like best about the product?
New Relic stands out for its comprehensive observability capabilities and intuitive user interface. The platform provides deep insights into application performance, infrastructure health, and user experience, all in one place. I particularly appreciate its real-time monitoring and alerting, which helps teams detect and resolve issues before they impact end users.
What do you dislike about the product?
While New Relic offers powerful observability features, there are a few areas that could be improved. The pricing model can become expensive for organizations with high data volumes or multiple users, as costs scale quickly with ingestion and retention. Additionally, data retention beyond the default period often incurs extra charges, which can be limiting for teams that need long-term historical analysis.
What problems is the product solving and how is that benefiting you?
New Relic helps solve the challenge of end-to-end visibility across complex application environments. In modern distributed systems, it’s easy for performance issues to go unnoticed until they impact users. New Relic addresses this by providing real-time monitoring, distributed tracing, and detailed error analytics, which allow us to quickly identify bottlenecks and resolve issues before they escalate.
Comprehensive Dashboards and APM Telemetry Elevate Performance Monitoring
What do you like best about the product?
Dashboards, APM telemetry and in depth analysis of services and performance. Alerts are set up and triggering is also another good thing.
What do you dislike about the product?
Sometimes false alerts are triggered causing chaos.
What problems is the product solving and how is that benefiting you?
New Relic helps me spot performance issues quickly and understand what’s slowing things down. The benefit is smoother apps, less downtime, and more confidence that users get a reliable experience. New Relic takes the guesswork out of tracking performance by showing exactly where issues start. It helps reduce downtime, speeds up troubleshooting, and keeps customers happy with smoother experiences.
Intuitive UI and Effortless Navigation
What do you like best about the product?
Easy to understand UI. Navigation in portal is easy
What do you dislike about the product?
Difficulty in integrating for Windows IIS Services
What problems is the product solving and how is that benefiting you?
New RElic is helping check Critical application Server Utilization and take action basis suggestions. It helps to setup alerts basis threshold decide. Helping us take necessary action. We have integrated this in PWA as well to check page load time and other performance metrics
Reliable Monitoring and Insights for Modern Applications
What do you like best about the product?
New Relic stands out for its ease of use and intuitive dashboards, which make monitoring and troubleshooting straightforward even for complex applications. The ease of implementation is impressive—integrating it into our tech stack was smooth, with clear documentation and quick setup. I also appreciate the wide range of features, from real-time performance monitoring to log management and distributed tracing, all in one platform.
The ease of integration with popular frameworks and cloud services saves a lot of time, and the customer support is responsive and knowledgeable whenever we need assistance. We use New Relic daily for application health checks, performance optimization, and alerting, and it has become an essential part of our workflow.
The ease of integration with popular frameworks and cloud services saves a lot of time, and the customer support is responsive and knowledgeable whenever we need assistance. We use New Relic daily for application health checks, performance optimization, and alerting, and it has become an essential part of our workflow.
What do you dislike about the product?
The pricing model can be a bit complex, especially when scaling across multiple environments. Also, the UI, while feature-rich, can feel overwhelming for new users because of the sheer number of options and data points available. Some advanced features require additional configuration, which can take time.
What problems is the product solving and how is that benefiting you?
New Relic helps us monitor application health, track performance metrics, and analyze logs in one place. This has significantly reduced our mean time to detect (MTTD) and resolve (MTTR) issues. By having visibility into errors and slow transactions, we can optimize code and infrastructure, leading to better user experience and reduced downtime. It also supports proactive monitoring, which means fewer surprises in production.
Full-Stack Visibility That Supercharges Debugging
What do you like best about the product?
Full-stack visibility is top-notch. It makes debugging complex issues much faster.
What do you dislike about the product?
The pricing structure is complex and gets expensive very quickly as you scale
What problems is the product solving and how is that benefiting you?
Solves blind spots in production. Helps us identify root causes faster, saving dev time.
Comprehensive Visibility and Fast Troubleshooting in One Powerful Platform
What do you like best about the product?
I like that New Relic provides end-to-end visibility across applications, infrastructure, logs, and user experience in a single platform. It makes troubleshooting faster and helps us understand performance issues holistically instead of in isolation.
What do you dislike about the product?
The platform is extremely powerful, but the learning curve can be steep. Some of the advanced features and configurations aren’t very intuitive initially and require time
What problems is the product solving and how is that benefiting you?
New Relic enables us to pinpoint performance issues across our services much more quickly. By bringing together application metrics, logs, and alerts in a single platform, it significantly cuts down the time we spend troubleshooting and enhances the reliability of our systems. As a result, our customers benefit directly, and handling on-call responsibilities has become far more manageable.
Excellent UI and User-Friendly Experience
What do you like best about the product?
Good UI and user friendly screens. a lot of features for real time monitoring. Great digital experience monitoring especially the real time user clicks.
What do you dislike about the product?
high cost... Can be tough to initially set it up and initial configurations also.
What problems is the product solving and how is that benefiting you?
Mostly helping in a unified experience for observability and reducing the need for multiple tools.
Real-Time Insights, Smooth Troubleshooting
What do you like best about the product?
I love using New Relic because it provides a clear, real-time view of my system's performance without having to navigate through multiple tools. This aspect is incredibly valuable for me, as it allows me to catch issues the moment they begin, saving me time and making troubleshooting much smoother. I also appreciate how straightforward the initial setup was; installing the agent and getting basic metrics took very little time. Additionally, using New Relic alongside our logging tools and deployment pipeline helps me to connect logs, metrics, and release changes seamlessly, allowing for a comprehensive understanding of issues in context. Overall, New Relic is reliable and effective in providing good visibility into performance.
What do you dislike about the product?
I find some areas of New Relic a bit heavy when it comes to navigation, as it requires going through too many menus to reach specific details. Additionally, the loading time could be improved, especially when switching between dashboards during peak traffic moments when quick insights are crucial.
What problems is the product solving and how is that benefiting you?
I use New Relic to monitor application performance and track issues, helping me spot problems early and reducing troubleshooting time. It's reliable, provides a real-time view, and integrates well with other tools to enhance context understanding.
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