I have worked with New Relic for approximately three to four years.
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Powerful Unified Observability, but Onboarding Can Be Overwhelming for New Users
What do you like best about the product?
What I like best about New Relic is its comprehensive, unified observability platform that provides real-time insights across the entire software stack. In a world where system complexity is increasing, New Relic simplifies monitoring by bringing together metrics, logs, traces, and events in a single pane of glass.
What do you dislike about the product?
One area where I believe New Relic has room for improvement is the complexity of initial setup and instrumentation, especially for teams new to observability. While the platform offers powerful capabilities, the onboarding process—configuring agents, dashboards, and alerts—can feel overwhelming without prior experience. That said, I’ve seen that New Relic continues to invest in improving documentation, automation, and guided experiences, which shows a commitment to addressing this.
What problems is the product solving and how is that benefiting you?
New Relic helped on Custom instrumentations & mobile breadcrumb for Mobile side monitoring.
Great for infra monitoring
What do you like best about the product?
new relic interface is pretty user friendly
What do you dislike about the product?
sometimes nrql its kinda difficult to understand or to create query’s
What problems is the product solving and how is that benefiting you?
we have a lot of IIS applications and we use APM to find the main bottleneck
Has improved monitoring efficiency with robust alerting and automation features
What is our primary use case?
What is most valuable?
The best features in New Relic include its numerous API integrations and a good source of support. The support is excellent, and they provide blogs and forums. There is something called NRQL, New Relic Query Language, which can be used to query many things and retrieve data. Using API calls allows you to automate and pull a dashboard out of it, making manipulation easily done. These are some things I have done with New Relic as an end customer.
It reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.
What needs improvement?
New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can predict anomalies, and even though anomaly prediction is already there, it can be improved.
Using real-time data, if there are any malicious patterns or something happening, they can identify those. They really need to stream the data and have something important running, such as predicting or identifying any suspicious activity. If they could develop these features, it would be very beneficial.
What do I think about the stability of the solution?
In my opinion, New Relic is a stable solution.
How are customer service and support?
I would rate the technical support from New Relic as nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of New Relic is pretty easy. It is very well documented.
What about the implementation team?
The deployment of New Relic was done in-house.
What was our ROI?
I am not sure about ROI as I have not gone over that. However, it reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.
What other advice do I have?
I have experience with various Amazon solutions, but I am not really involved in the data-related role. My scope is that I work within some specific services. In my organization, I am part of an engineering team where I work only with these specific things. I love to explore these things, but I do not have much hands-on experience, and I am not a subject matter expert.
I have worked with Zabbix and Grafana. Grafana is a visualization tool that allows you to ingest existing data and visualize it while taking a report out of it. It is a great monitoring dashboard tool. Currently, in my company, they are using other solutions DataDog and New Relic. However, I would choose Grafana. It is open-source, and the enterprise edition is also available. The open-source version is more than enough for an enterprise to have their data visualized.
New Relic is suitable for banking domains, investment brokerage products, or anything related to high-security data. Organizations might use New Relic because they want their data stored and they want the support. It works as a whole monitoring solution, including logging, monitoring, and application profiling tools. It has a good set of API for managing alerts, and many automations can be done in New Relic. It is an enterprise solution that requires payment.
I rate New Relic eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Excellent App Monitoring Tool
What do you like best about the product?
The ruby agent we use in our application collects useful traces, and the configurability of the agent as a whole allow us to ID and highlight errors or issues we observe. The web UI performance is acceptable, and allows us to view traces/transactions and aggregate data in useful ways for us.
What do you dislike about the product?
Honestly, the tool is excellent, and the price reflects its dominance. I wish it was an easier sell internally to continue with NR because periodically it comes up in our cost saving discussions.
What problems is the product solving and how is that benefiting you?
New Relic gives us excellent observability to our application and behavior. The alerting helps us ID issues as they occur and respond to them in a timely fashion.
Reviewing diverse tools has streamlined error tracking with effective data analysis
What is our primary use case?
Our main focus is APM-related functionality, so we were looking for a convenient way to get all the details, as some of them are missing from New Relic and Grafana. Currently, we are working with Site24x7, where we are getting the information we are looking for in our comfort zone.
We used the Docker container as the agent in our server, which was split into one agent to collect the client's logs and metrics to see the web vitals, and another metric to collect the server metrics and APM-related traces.
What is most valuable?
The main benefit we found was the Error Inbox, and having all features available at a single point was very useful for us. The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly. We can overview which components are experiencing response delays, which ones are getting correct responses, and identify any unknown external APIs inside the application. We can investigate why we are getting 400 responses and similar issues.
What needs improvement?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were looking for were not available, so we discontinued using both solutions.
Grafana is helpful, but it requires significant work in adding agents and configuring applications and server metrics. We implemented open-source Grafana, which wasn't convenient regarding APM, and most of the logs and traces related to APM were not what we needed, so we moved to Site24x7.
The Grafana Open Source implementation was done through their vendor. While they provided certain features, when compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us. The only helpful aspect was that we could get server metrics on Grafana Open Source from our servers.
For how long have I used the solution?
I have been working with New Relic for approximately six months.
What do I think about the stability of the solution?
New Relic was stable enough, and there were no downtimes or issues.
What do I think about the scalability of the solution?
New Relic offers 400 GB per month free, but that quota was completely used within two weeks for a single server. We have substantial data in our server as our company is a trading financial company. For a single server, it takes around one and a half to two weeks to reach the limit. Additionally, we need to store logs for over five years based on SEBI regulations.
How are customer service and support?
I didn't seek any support help from New Relic, but when I tried to get information regarding the plans, the response was delayed for a week. Other than that, everything was fine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We reviewed Grafana and moved to another observability tool. We also evaluated DataDog, but we ultimately moved away from New Relic because the pricing wasn't convenient and didn't fit our budget. We are now using Site24x7 in production.
How was the initial setup?
Implementing the New Relic agent is quite simple, and we were very comfortable with New Relic overall. However, it wasn't convenient based on our budget, which is why we discontinued using it.
What about the implementation team?
The Grafana Open Source implementation wasn't done by ourselves; we worked with their vendor. They explained the features available in Grafana Open Source, and we implemented those solutions. However, compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us.
Which other solutions did I evaluate?
The Error Inbox and consolidated features at a single point were very useful features. We could get hit counts from external sources, APIs, and databases, with clear mapping of all components. We could monitor response delays, correct responses, and identify unknown external APIs within the application.
We also reviewed DataDog as an observability tool, but we moved away from New Relic due to pricing concerns that didn't fit our budget. With DataDog, some of the APM features we were seeking weren't available, so we discontinued using both solutions.
What other advice do I have?
We had everything in hand with New Relic initially. However, the pricing wasn't convenient for us, so we had to step back from using it.
I primarily focused on the data we were getting from New Relic, without exploring custom dashboards and other features. We were mainly focusing on the metrics and logs needed to trace our applications effectively.
On a scale of one to ten, I would rate New Relic an eight. It's overwhelming from my point of view, and we needed to do some organizing in our New Relic account based on our preferences.
Relic user Review
What do you like best about the product?
One of the best thing i like about New Relic is their ability to provide detailed information about things like application perfomance, user experience etc. As a person who works among with the developer's,i could gain more knowledge of New Relic from Developers perspective.
What do you dislike about the product?
However i found some issue's like cost( can be bit more adjustable ), and as well as Relic makes Developer's bit more lazy(as you gois do most of thing's )
What problems is the product solving and how is that benefiting you?
Application Perfomance Testing, Cloud Infrastructure Monitoring, User Experience Monitoring.
By doing so, Relic improves the reliability of application, provides a better user experience as well as development side improvements.
By doing so, Relic improves the reliability of application, provides a better user experience as well as development side improvements.
End-to-End Application Monitoring
What do you like best about the product?
Monitor the entire application stack, including front-end (browser and mobile), back-end, and infrastructure. Eg: Monitoring a real-time e-commerce PHP platform's response times during a sale.
What do you dislike about the product?
I use NewRelic on my Magento application. Magento relies heavily on cron jobs for indexing, cache refresh, and order processing. New Relic may interfere with these, sometimes causing unexpected slowdowns or failures in background tasks.
What problems is the product solving and how is that benefiting you?
Helps optimize MySQL performance( slow queries) , Alerts on issues—notifies me before a crash or slowdowns affect customers
It was my application performance tracker
What do you like best about the product?
It was able to give me the best visibility over my app performance. Detailed dashboards, insightful metrics, and powerful alerting capabilities that help me identify issues quickly and resolve them even quicker are the things that I love. Having this end-to-end tracing of transactions is key for identifying performance improvements and bottlenecks.
What do you dislike about the product?
New Relic is loaded with features but what we dislike is the potentially complicated and pricey pricing structure for smaller businesses or those who do not require extensive monitoring.
What problems is the product solving and how is that benefiting you?
New Relic has been critical in keeping my applications healthy and performant. It has helped me to identify problems before they arise and with adequate solution, facilitated judicious use of resources, and provide a smooth user experience.
Efficient network monitoring with robust APM and alerting capabilities
What is our primary use case?
I use New Relic for monitoring and observing the entire environment. It offers end-to-end monitoring and observability to predict potential impacts in the coming weeks. For instance, it can detect if two endpoints start consuming more bandwidth than usual, thereby providing more insights about potential impacts on the environment.
How has it helped my organization?
New Relic helps us maintain and shape the environment from a network perspective by providing end-to-end monitoring and observability. It offers insights into normal and peak behaviors, alerts us to any issues, and assists with remediation plans.
What is most valuable?
The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors. Additionally, we can simulate user actions to assess the user experience. The alerting capabilities are also efficient, sending emails and desktop notifications, and providing remediation options.
What needs improvement?
The pricing could be improved as it is quite high relative to what is offered. The cost versus performance efficiency could be better. Apart from that, I don't need any specific improvements to the features themselves.
For how long have I used the solution?
I have been working with New Relic for over one and a half years.
What do I think about the stability of the solution?
New Relic is highly stable. I have never experienced an outage or any misbehavior with this solution.
What do I think about the scalability of the solution?
New Relic offers high scalability. It is quite flexible and can scale according to our needs.
How are customer service and support?
The technical support team for New Relic is good. I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before New Relic, we did not use any specific solution for observability. We used normal monitoring tools.
How was the initial setup?
The initial setup of New Relic is super easy and straightforward. It involves proposing the solution to the client, activating administrative users, and customizing dashboards and alerts based on customer needs. Training and preparation made the process smooth and efficient.
What about the implementation team?
The deployment typically requires two to three tier-one or tier-two team members from the technical team.
What's my experience with pricing, setup cost, and licensing?
The pricing is relatively high. It can be quite costly compared to the performance efficiency, making it not very value for money, especially for smaller businesses.
Which other solutions did I evaluate?
We evaluated several other options like Datadog. However, after comparing prices and support, we chose New Relic.
What other advice do I have?
Do not implement New Relic until you have identified your needs and ensured that it meets your specific requirements. Proper assessment and planning are crucial.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Monitor applications, error logs, and Azure Kubernetes
What is our primary use case?
It is used to monitor applications, error logs, and Azure Kubernetes. We have used this as a self-hosted service in Kubernetes. We are not using it as an agent-based service. We self-hosted this New Relic on Kubernetes and maintained it as a service.
What is most valuable?
It can be integrated with PagerDuty and ServiceNow, which can auto-generate alerts and incidents and assign them to the concerned team. The dashboards can also be customized. We can also check the trends over the past year or so.
What needs improvement?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue.
It could be bit better. We are looking at sorting the error loss by date, keyword, or something similar and grouping the logs with some keywords, like error.
For how long have I used the solution?
I have been using New Relic for two years.
What do I think about the stability of the solution?
I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability an eight out of ten.
How are customer service and support?
I haven't got any issues, so I should get support from a New Relic technical team. We hosted this on our own, and even though this is a self-hosted service, we are managing it.
How was the initial setup?
The initial setup is simple. We are using the Relic Chart deployment on Kubernetes, but it can be done in an hour and should not take longer.
What's my experience with pricing, setup cost, and licensing?
We just got a license for self-hosting and have set it up to do this.
What other advice do I have?
Some add-ons have been integrated. You can integrate with New Relic to get deeper insights into the logs.
I have worked on two monitoring tools: New Relic and OpeRant. In addition, I used Azure Monitor. It's completely different, monitoring only the infrastructure, not the applications. We need to know application insights about querying and everything, but it's more user-friendly.
Overall, I rate an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
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