It is for APM, Application Performance Monitoring. And server monitoring.
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Good for application Performance Monitoring but not stable
What is our primary use case?
How has it helped my organization?
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side.
These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
What needs improvement?
There is room for improvement in the stability.
For how long have I used the solution?
I have experience with this product.
What do I think about the stability of the solution?
I would rate the stability a six out of ten. It can be improved.
What do I think about the scalability of the solution?
Scalability is not that much available with the applications.
There are around 400 to 500 end users.
How are customer service and support?
Whenever it is needed, they have provided support from the New Relic side.
Whenever they get their customers, they'll go for approval, then they will assign someone, then that person will come and understand what issue we are facing and what we require. Then they will try to resolve the issue.
Which solution did I use previously and why did I switch?
I prefer AppDynamics and Dynatrace. These two tools over New Relic.
How was the initial setup?
So, integration is possible with LoadRunner and other tools in New Relic.
What other advice do I have?
I would rate it a six out of ten.
Great insights, at a cost!
What do you like best about the product?
Very in depth metrics, traces & monitoring. Helpful when debugging.
What do you dislike about the product?
Costs rise exponentially with large scale applications. New Relic recently changed their pricing structure resulting in our bill tripling.
What problems is the product solving and how is that benefiting you?
When debugging a slow part of the application or tracing down a niche bug
A stable and scalable APM tool that needs to improve its documentation and logging capabilities
What is our primary use case?
Regarding use cases, we use it for app support. So basically, we use the APM module, and we also use it for monitoring.
How has it helped my organization?
It has helped my organization to dive deeper into the application using the APM module is very helpful. So when we're looking for problems of why an app is behaving incorrectly, we can dive deep into it using the APM module.
What is most valuable?
I would have to say the APM module is its most valuable feature.
What needs improvement?
Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes.
Logging right now is something I want to improve. So, every log that you have has to have an issue. So logging needs to be probably set right.
I would like to see more logging capabilities in the solution. If they can accept logs, they just can't report. So, I guess reporting on logging is something I want to see in the future.
For how long have I used the solution?
I have been using New Relic for ten years. Also, I am using the solution's latest version.
What do I think about the stability of the solution?
The stability of the product is high.
What do I think about the scalability of the solution?
It is a very scalable product.
How are customer service and support?
I rate the support a four out of ten. One of my biggest frustrations was related to its support.
How would you rate customer service and support?
Neutral
How was the initial setup?
New Relic is deployed on the cloud. The ease or complexity of deploying the solution depends on the piece that you're deploying. The app pieces are pretty standard when the infrastructure is more complex.
What was our ROI?
I have not experienced any return on investment using the solution.
What's my experience with pricing, setup cost, and licensing?
I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year.
What other advice do I have?
To those planning to use the solution, I would say to do as much setup as you can upfront with the technical support reps that helped set things up because trying to set it up later is more difficult.
I rate the support a six out of ten.
New Relic is used to monitor the performance of our applications and crash rates.
What do you like best about the product?
The best part is New Relic dashboard visualization is user interactive. It's easy to implement in our application. New Relic also provide detailed reports.
What do you dislike about the product?
Price is too expensive for small virtual servers. Sometimes I feel the response time is too much. There are some times where I have to wait for minutes to load the software.
What problems is the product solving and how is that benefiting you?
New Relic is used to track application performance, response times, error rates and unhandled exceptions.
Recommendations to others considering the product:
New Relic does an amazing job for detailed performance monitoring, as well as quick setup of services
Reasonably Strong API monitoring framework
What do you like best about the product?
The level of detail provided is strong, and the overarching catch point aggregation works well.
What do you dislike about the product?
The licensing cost is way too high, competitor products offering similar functionality for exponentially lower cost.
What problems is the product solving and how is that benefiting you?
We are using New Relic Synthetics to identify areas of dynamic load
New Relic
What do you like best about the product?
Decent interface, good trend analysis, a decent barometer for engagement
What do you dislike about the product?
Not sure if it is an API issue, but some of the data seems to incorrect
What problems is the product solving and how is that benefiting you?
Shows user engagement with our product. Can easily identify areas of opportunity as well as areas that have strong usage
Great tool if you really know how to use it
What do you like best about the product?
Application availability, APDEX and performance metrics.
What do you dislike about the product?
I wish there was a facility to be able to search the logs and be able to derive with certain metrics out of it.
What problems is the product solving and how is that benefiting you?
Performance and Monitoring.
New Relic Browser
What do you like best about the product?
I like how it provides real user monitoring, enhances performance and usage.
What do you dislike about the product?
I feel it still needs to work out some kinks and be more user friendly. It can tend to be a bit confusing at first.
What problems is the product solving and how is that benefiting you?
Factors affecting the performance of page load timing. This program provides an aggregate view and opportunities to dig into more granular data around unique page views for troubleshooting performance issues.
Great Idea and service, but pricing model needs some improvement
What do you like best about the product?
I was a big fan of using New Relic for my infrastructure monitoring.
What do you dislike about the product?
I had an issue with the billing options. The billing options/packages changed while I was already happy with my services. This change made my continued use of the product, not possible.
What problems is the product solving and how is that benefiting you?
Infrastructure Monitoring for up/down, CPU, storage and network traffic
Recommendations to others considering the product:
Ensure what you are looking for is included in your pricing package.
New Relic Infrastructure gives good visibility over deployed hosts
What do you like best about the product?
It's easy with New Relic Infrastructure to quickly spot where there are problems in your deployed infrastructure. The tabs let you drill down into Hosts, Network, Storage, Processes, and Inventory. The ability to save filter sets make it a breeze to quickly set up custom collections of hosts, and the ability to create filter sets based on TAGs in your Amazon deployed fleet allows quick separation between environments.
One particularly useful feature was in Inventory, it quickly identified whichi hosts
One particularly useful feature was in Inventory, it quickly identified whichi hosts
What do you dislike about the product?
New Relic used to offer the ability to inspect machine metrics via the APM product, but moving this into a separate breakout Infrastructure product increases our costs. In fairness, the Infrastructure product is much more comprehensive.
If you don't use packages to deploy your software, then the Inventory tab may not give you as much value.
If you don't use packages to deploy your software, then the Inventory tab may not give you as much value.
What problems is the product solving and how is that benefiting you?
It's very fast to drill down into problems with your deployment using Infrastructure. If any of your hosts are in an error condition, you can quickly filter to just the error-reporting hosts. The ability to save filter sets make it a breeze to quickly set up custom collections of hosts.
Recommendations to others considering the product:
Consider carefully whether you need New Relic on ALL your hosts or not. The pricing is such that it's expensive to measure all the machines.
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