I use New Relic for the creation of dashboards, alerts, and any type of observability resources that are relevant for my company.
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very good by default setup
What do you like best about the product?
Very well tailored for a quick productive environment
What do you dislike about the product?
container monitored wasnt very rich circa 2018-2020
What problems is the product solving and how is that benefiting you?
I want to spend the least amount of time configuring a monitoring tool, newrelic is the fastest
Streamlines troubleshooting with robust dashboards but needs better alert customization
What is our primary use case?
What is most valuable?
The most valuable features of New Relic are the ease of creating dashboards and its integration capabilities with many external tools. It enhances operational response by providing analytics and alerts that help us address issues quicker.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
What needs improvement?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other tools. AI integration, including predictive analytics, is available for certain features but is not comprehensive.
For how long have I used the solution?
I have been using New Relic for one year.
What do I think about the stability of the solution?
I find New Relic to be a stable tool. It is reliable in the aspects that I use.
How are customer service and support?
While responsive, customer service does not always provide straightforward solutions immediately. Issues that could be solved quickly sometimes take longer because they go around in circles. However, they are helpful when direct interaction is initiated.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup is easy for the part I'm responsible for. However, since I do not manage the complete product setup, I cannot comment on the entire process.
What was our ROI?
For our part, New Relic has provided value by speeding up issue troubleshooting and resolution, allowing for more efficient use of time.
What other advice do I have?
I rate New Relic seven out of ten.
For those looking to use New Relic, it is more suited for networking and infrastructure monitoring rather than application performance monitoring, integration, or API log handling.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Anomaly detection part, easily scalable but transitioning to a new user model version can be challenging
What is our primary use case?
A typical use case with New Relic, it’s an APM tool. We basically put the agent in, the agent discovers, and then we feed it onto predefined monitors with a controlled baseline. That baseline will then feed the problems that New Relic is detecting into PagerDuty. PagerDuty is our incident management tool. PagerDuty has something called Event Orchestration.
The incident that comes down from New Relic has a payload. We look at the payload, the attributes, and define rules in Event Orchestration. Let’s say the team wants to implement suppressions on alerts, some mutations, delays. They want to actually cross-engage a different team. So there are a lot of use cases that come about once we get the incident into PagerDuty from New Relic. New Relic obviously has the conditional baseline, which can be adjusted as we go along. So, that’s basically a staple activity that we perform with New Relic. Among other advanced use cases, which will take me a bit to explain here.
What is most valuable?
It’s like any other APM tool. One of the most outstanding features of any APM tool is the anomaly detection part. If there is logic that is going to detect the anomaly, with a predefined baseline that the system will produce over a period of time, for instance, a week, then keep adjusting it as you go along. That is one of the most useful cases of any APM tool that I feel.
What needs improvement?
One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic. I remember there are two things that I feel are different in New Relic from Dynatrace. You have a user model version, and you wanted your clients to be on user model version two. But that’s not easy. You have to build that user structure from scratch. That was one of the downers we felt in Nutanix. And the other thing was the licensing.
The licensing structure was slightly different from Dynatrace. Dynatrace gave us a better deal, to be honest. Apart from that, I don’t feel they’re two different tools. These are the same tools.
For how long have I used the solution?
I have been using it for about four years.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten. It is stable. Everyone uses SaaS platform. It never went out. There was no unplanned outage, at least that I experienced, apart from the regular maintenance windows or predefined windows by the vendor itself.
So, it has been stable product.
What do I think about the scalability of the solution?
It’s easily scalable because you deploy your agent. Our enterprise used to have a starter kit. The starter kit was basically an initialization of deploying the agents against our OpenShift. We had Kubernetes running under OpenShift. So there was a starter kit that deployed it. I didn’t feel anything really difficult with the implementation of the starter kit. So it was pretty okay.
I would rate the scalability a nine out of ten because nothing is perfect.
How are customer service and support?
We regularly used to meet with the success manager, and there were technical people as well. We had at least once a month office hours with them. And then on an ad hoc basis, if we needed them, we used to engage them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Dyntrace, GCP and Prometheus. Dynatrace has a little bit more edge, not from the product technicality point of view, but purely from the way I think the licensing scheme is modeled. The product behaves a little more easily compared to New Relic.
How was the initial setup?
The initial setup is easy and straightforward.
Dynatrace is a little more complicated than New Relic, but New Relic was easier to deal with.
I would rate my experience with the initial setup an eight out of ten, with ten being easy and one being difficult. It is not that difficult to setup.
What's my experience with pricing, setup cost, and licensing?
The licensing model was more expensive compared to competitors because of the way they were defining their user structure; there was full-stack observability and less than full-stack observability.
There’s no advantage to having anything less than full stack observability because once you get people on board with an APM tool, they would like to know as much as possible about what the agent can discover.
If the agent is able to discover and you’re not giving anybody full-stack observability, it’s like you’re treating your product like Lego. The more you buy, the more expensive it gets. If you want to make it into any bigger construction, you gotta pay more. So that was a downer.
What other advice do I have?
Overall, I would rate it a seven out of ten because of the licensing issue.
At this point, Dynatrace is doing better than New Relic.
Which deployment model are you using for this solution?
Public Cloud
Good for application Performance Monitoring but not stable
What is our primary use case?
It is for APM, Application Performance Monitoring. And server monitoring.
How has it helped my organization?
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side.
These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
What needs improvement?
There is room for improvement in the stability.
For how long have I used the solution?
I have experience with this product.
What do I think about the stability of the solution?
I would rate the stability a six out of ten. It can be improved.
What do I think about the scalability of the solution?
Scalability is not that much available with the applications.
There are around 400 to 500 end users.
How are customer service and support?
Whenever it is needed, they have provided support from the New Relic side.
Whenever they get their customers, they'll go for approval, then they will assign someone, then that person will come and understand what issue we are facing and what we require. Then they will try to resolve the issue.
Which solution did I use previously and why did I switch?
I prefer AppDynamics and Dynatrace. These two tools over New Relic.
How was the initial setup?
So, integration is possible with LoadRunner and other tools in New Relic.
What other advice do I have?
I would rate it a six out of ten.
Great insights, at a cost!
What do you like best about the product?
Very in depth metrics, traces & monitoring. Helpful when debugging.
What do you dislike about the product?
Costs rise exponentially with large scale applications. New Relic recently changed their pricing structure resulting in our bill tripling.
What problems is the product solving and how is that benefiting you?
When debugging a slow part of the application or tracing down a niche bug
Easy to set up initially but advanced configuration can be challenging
What do you like best about the product?
Easy to setup, especially from Heroku. Fairly well laid out UI.
What do you dislike about the product?
Difficult to get everything configured when advanced use cases need to be surfaced.
What problems is the product solving and how is that benefiting you?
New Relic provides insight into slow and problematic areas of the product.
A stable and scalable APM tool that needs to improve its documentation and logging capabilities
What is our primary use case?
Regarding use cases, we use it for app support. So basically, we use the APM module, and we also use it for monitoring.
How has it helped my organization?
It has helped my organization to dive deeper into the application using the APM module is very helpful. So when we're looking for problems of why an app is behaving incorrectly, we can dive deep into it using the APM module.
What is most valuable?
I would have to say the APM module is its most valuable feature.
What needs improvement?
Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes.
Logging right now is something I want to improve. So, every log that you have has to have an issue. So logging needs to be probably set right.
I would like to see more logging capabilities in the solution. If they can accept logs, they just can't report. So, I guess reporting on logging is something I want to see in the future.
For how long have I used the solution?
I have been using New Relic for ten years. Also, I am using the solution's latest version.
What do I think about the stability of the solution?
The stability of the product is high.
What do I think about the scalability of the solution?
It is a very scalable product.
How are customer service and support?
I rate the support a four out of ten. One of my biggest frustrations was related to its support.
How would you rate customer service and support?
Neutral
How was the initial setup?
New Relic is deployed on the cloud. The ease or complexity of deploying the solution depends on the piece that you're deploying. The app pieces are pretty standard when the infrastructure is more complex.
What was our ROI?
I have not experienced any return on investment using the solution.
What's my experience with pricing, setup cost, and licensing?
I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year.
What other advice do I have?
To those planning to use the solution, I would say to do as much setup as you can upfront with the technical support reps that helped set things up because trying to set it up later is more difficult.
I rate the support a six out of ten.
A great software connecting our entire infrastructure in a single pannel.
What do you like best about the product?
Is easy to install on most platforms and gives a great glimpse into how the platforms works.
When working with codebases that we may not know, it's incredibly useful for making sure they work as expected.
When working with codebases that we may not know, it's incredibly useful for making sure they work as expected.
What do you dislike about the product?
When a deployed software has a proxy not monitored in between, it doesn't associate well with the server application and frontend side application.
The per full user license is excessive
The per full user license is excessive
What problems is the product solving and how is that benefiting you?
It allows us to monitor our server and applications to ensure uptime and find improvement and optimizations opportunities
Great SOT on site data and errors!
What do you like best about the product?
My team focuses on NR as a data Source of Truth to compare with our own eventing data. This gives us a separate source built with separate data inputs, allowing us to find breakage in our traditional data pipeline.
What do you dislike about the product?
The NR interface is very complex, offering a lot of customization and dashboard creation. With this complexity comes a bit of confusion, as it can be difficult to find the data that we need or create new dashboards.
What problems is the product solving and how is that benefiting you?
New Relic is solving this issue of Data visibility in our tech stack. We use NR as a separate comparison for our site data and to catch errors on the engineering end. New Relic gives us the high-level oversite on errors to tell us when a tag or new script may have broken something.
Good but need improvement.
What do you like best about the product?
The best thing in New Relic is synthetic browser scripting. All the plugins are auto-build. Scheduling, screenshot capturing, etc.
What do you dislike about the product?
I dislike the small editor of synthetic browser.
What problems is the product solving and how is that benefiting you?
The application performance and functionality issue.
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