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Comprehensive Visibility and Fast Troubleshooting in One Powerful Platform
What do you like best about the product?
I like that New Relic provides end-to-end visibility across applications, infrastructure, logs, and user experience in a single platform. It makes troubleshooting faster and helps us understand performance issues holistically instead of in isolation.
What do you dislike about the product?
The platform is extremely powerful, but the learning curve can be steep. Some of the advanced features and configurations aren’t very intuitive initially and require time
What problems is the product solving and how is that benefiting you?
New Relic enables us to pinpoint performance issues across our services much more quickly. By bringing together application metrics, logs, and alerts in a single platform, it significantly cuts down the time we spend troubleshooting and enhances the reliability of our systems. As a result, our customers benefit directly, and handling on-call responsibilities has become far more manageable.
Comprehensive Tool with Setup Challenges
What do you like best about the product?
I find New Relic to be an all-in-one solution that works effectively for both our web and app platforms. Its ability to support multiple coding languages and frameworks makes it a versatile tool in our toolkit. What I particularly appreciate about New Relic is that it simplifies our workflow by providing a common platform for both backend and frontend analysis. This consolidation has significantly eased our operations, as I no longer need to juggle multiple tools for different parts of our app ecosystem. The platform's consistency and comprehensive capabilities in analyzing API response times and understanding user flows are strengths I value greatly.
What do you dislike about the product?
I find the first-time implementation of New Relic challenging, requiring careful reference to the documentation, which complicates the initial setup process. Additionally, I feel that the dashboard is somewhat difficult to navigate and could be improved by incorporating more user-friendly and interactive features, like drag-and-drop functionality.
What problems is the product solving and how is that benefiting you?
I use New Relic for API response time analysis and understanding user flows. It's an all-in-one solution for web and mobile apps, supporting multiple languages and frameworks, simplifying debugging and offering a unified platform for both backend and frontend.
Excellent UI and User-Friendly Experience
What do you like best about the product?
Good UI and user friendly screens. a lot of features for real time monitoring. Great digital experience monitoring especially the real time user clicks.
What do you dislike about the product?
high cost... Can be tough to initially set it up and initial configurations also.
What problems is the product solving and how is that benefiting you?
Mostly helping in a unified experience for observability and reducing the need for multiple tools.
Real-Time Visibility and Effortless Performance Monitoring
What do you like best about the product?
The real-time visibility across the entire application stack is what I like best. New Relic makes it easy to spot performance issues quickly through clear dashboards and reliable alerting.
What do you dislike about the product?
New Relic has so many powerful features that it can take some time to fully learn and navigate them.
What problems is the product solving and how is that benefiting you?
New Relic solves critical obervalibility and performance monitoring challenges. It helps us quickly identify bottlenecks, trac errors across services, and monitor system health in real time.
Real-Time Insights, Smooth Troubleshooting
What do you like best about the product?
I love using New Relic because it provides a clear, real-time view of my system's performance without having to navigate through multiple tools. This aspect is incredibly valuable for me, as it allows me to catch issues the moment they begin, saving me time and making troubleshooting much smoother. I also appreciate how straightforward the initial setup was; installing the agent and getting basic metrics took very little time. Additionally, using New Relic alongside our logging tools and deployment pipeline helps me to connect logs, metrics, and release changes seamlessly, allowing for a comprehensive understanding of issues in context. Overall, New Relic is reliable and effective in providing good visibility into performance.
What do you dislike about the product?
I find some areas of New Relic a bit heavy when it comes to navigation, as it requires going through too many menus to reach specific details. Additionally, the loading time could be improved, especially when switching between dashboards during peak traffic moments when quick insights are crucial.
What problems is the product solving and how is that benefiting you?
I use New Relic to monitor application performance and track issues, helping me spot problems early and reducing troubleshooting time. It's reliable, provides a real-time view, and integrates well with other tools to enhance context understanding.
Unified Observability and Advanced Diagnostics with New Relic
What do you like best about the product?
New Relic is a robust and unified observability platform that leverages the NRDB database. It brings together all types of telemetry metrics, events, logs, and traces enabling comprehensive analysis through NRQL. Among its standout features are advanced APM capabilities for in-depth code diagnostics and essential Distributed Tracing, which helps visualize microservices architectures. The platform also provides strong Infrastructure Monitoring, including support for Kubernetes, as well as user experience tools such as Synthetics and RUM. Additionally, its AI-powered AIOps effectively correlates alerts and identifies anomalies, empowering engineering teams to proactively debug and optimize their entire technology stack.
What do you dislike about the product?
New Relic's primary drawbacks center on cost and complexity. Pricing quickly escalates due to high data ingestion volume and expensive full-stack user licenses, creating budget unpredictability. The platform also has a steep learning curve, requiring significant investment to master all components and the proprietary NRQL query language. A further drawback is strong vendor lock-in, as all telemetry is stored in the proprietary NRDB, making data extraction difficult. Finally, the necessary APM and Infrastructure agents can introduce noticeable CPU and memory overhead, impacting application performance in resource-constrained environments.
What problems is the product solving and how is that benefiting you?
New Relic solves the core problem of observability silos by unifying all performance data—metrics, logs, and traces—into a single platform (NRDB). This centralization drastically reduces the Mean Time To Resolution (MTTR), eliminating the need to swivel between tools during an incident. Key benefits include gaining instant full-stack visibility from code execution (APM) to user experience (RUM). By providing AI-driven correlation across microservices via Distributed Tracing , New Relic helps teams quickly pinpoint the root cause of performance bottlenecks and infrastructure issues, leading to improved application stability and reliability.
Instant Performance Insights and Proactive Issue Detection
What do you like best about the product?
This tool provides immediate visibility into application performance, allowing issues to be detected before users even notice them. It helps reduce mean time to resolution and makes it simple to incorporate business-specific KPIs.
What do you dislike about the product?
The cost can increase rapidly as your data volume grows, and it's easy to accidentally generate a large amount of data without being aware of the financial impact. With so many features and options available in one place, new users might find it confusing at first. Additionally, the mobile app does not offer all the features found on the web version.
What problems is the product solving and how is that benefiting you?
Proactive monitoring helps catch issues before they have a significant impact on customers. It allows for the identification of slow API calls, database queries, or page loads that could frustrate users. It also provides insight into where users most often drop off, as well as which services are slowing down the app development cycle.
Easy to Use with Great Data Insights and Cost Savings
What do you like best about the product?
Data usage and cost and applications used for the product. Easy to use
What do you dislike about the product?
Nothing as much compared to other product we are really liking this.
What problems is the product solving and how is that benefiting you?
Using in for our mobile application accros the company and using for the user data related features.
Real-Time Monitoring and Alerts That Elevate Microservice Management
What do you like best about the product?
The Most helpful thing about new relic would be the real time monitoring of microservice applications and alerts triggered under any event
What do you dislike about the product?
The only downside of new relic would be the Price point being high when the requirement increases
What problems is the product solving and how is that benefiting you?
This tool has been valuable for monitoring and incident reporting across our microservice application. It helps us keep track of system health and quickly identify issues as they arise.
Powerful Monitoring with Minor Setup Complexities
What do you like best about the product?
I really appreciate New Relic's clear end-to-end visibility across applications, infrastructure, logs, and traces, all in one place. This comprehensive insight is incredibly valuable for quickly identifying exactly where issues occur across services. The powerful dashboard and real-time performance insights provided by New Relic make monitoring straightforward and proactive, ensuring that I can address potential problems before they impact my services. The integration capabilities with tools like Slack, PagerDuty, or Microsoft Teams for alerts, as well as logging tools like Splunk or ELK for deeper analysis, are particularly beneficial. The platform's ability to provide full visibility into infrastructure, API, frontend, and mobile performance has helped my team transition from older tools like Nagios and Zabbix to New Relic for more comprehensive and real-time monitoring needs. Overall, these features make New Relic a powerful tool for maintaining optimal application and infrastructure performance.
What do you dislike about the product?
New Relic can be complex to set up for beginners and may generate alert noise or false positives. Monitoring large systems can be costly, and custom or legacy components sometimes need extra effort to track.
What problems is the product solving and how is that benefiting you?
I use New Relic for end-to-end visibility in infrastructure and performance, quickly identifying and resolving production issues with real-time insights, simplifying and proactive monitoring.
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