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The Serverless AWS has helped us with our monitoring. However, we would like a more sophisticated filtering for the Serverless AWS pieces.
We are monitoring our server database to see if there are any anomalies or problems with the servers and databases.
How has it helped my organization?
Since we migrated from on-premise solution to the cloud (AWS), we have migrated somethings into Lambda API Gateway and DynamoDB. We have also done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part.
What is most valuable?
* The alerting system
* The integration of API Gateway with Lamda and Serverless AWS.
What needs improvement?
We are sharing different AWS accounts, and if a Lambda has with the same name but a different AWS account, it is a little hard to understand whether AWS or Lamda belongs to that account. Also, we have multiple accounts on the drop down to filter by Lambda, but we see two Lambda with the same name, then we don't know which one to choose. So, it needs to improve its filtering.
We would like a more sophisticated filtering for the Serverless AWS pieces.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
We have not had an issue with stability, so we are happy with it.
For all the features that they have and for the amount of data that we feed them, it handles the stress well.
What do I think about the scalability of the solution?
We run 20 web servers, 500 Lambdas, and 50 DynamoDB tables. We also have an enterprise SQL Server with different instances along with MySQL databases and mobile applications.
How is customer service and technical support?
I would rate the technical support an eight out of ten.
Which solutions did we use previously?
We were previously using Datadog. At the time of the switch, both companies were closely related product-wise, and some of our company was already using New Relic. We also chose it because the monitoring tool and alerting system fit our needs.
How was the initial setup?
The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts. There is also some room for improvement on the integration with Serverless AWS.
What's my experience with pricing, setup cost, and licensing?
Because of budget, we are not using the mobile app part of this tool.
What other advice do I have?
New Relic has been in the business for a while. It offers a wide selection to attach a monitoring mobile app, server, and cloud. If you want to go with just one product, it fits all your needs.
It has helped us maintain a much higher uptime than we had previously
We use it for server monitoring and strictly for our EC2 instances.
How has it helped my organization?
It has helped us maintain a much higher uptime than we had previously.
It fulfills the need that we had for the product.
What is most valuable?
Server uptime is its most valuable feature.
What needs improvement?
We have had issues with our agents going offline.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability has been fine.
What do I think about the scalability of the solution?
Our environment has 25 servers.
How is customer service and technical support?
The help from the technical support has always been good.
How was the initial setup?
We have to install an agent on each of our instances.
Which other solutions did I evaluate?
New Relic was the main product that we looked at.
What other advice do I have?
If you are looking for this specific type of application to keep a record of your inventory, then it does exactly what it is supposed to do.
APM is an important tools for your Enterprise Java App
What do you like best about the product?
This tool kit provides important insight about your Java Apps. Without it, there is no where to tell where the problem is.
What do you dislike about the product?
This software can be slow when it load data and draw the charts for you to analysis.
What problems is the product solving and how is that benefiting you?
To figure out why Java apps slow down and crash.
Pretty good
What do you like best about the product?
Customizable panels and dashboards are great for sitting is just what we need.
What do you dislike about the product?
Documentation is rough and they keep adding it changing stuff. It's hard to keep up or even know what you "need"
What problems is the product solving and how is that benefiting you?
Monitoring our infrastructure and automatically alerting
Commendable Solution
What do you like best about the product?
Ease of implementation, adaptable to current and future requirements. Change implementation is easy.
What do you dislike about the product?
New relix is a comprehensive toolwoeks well in most of the scenarios, could have been agentless.
What problems is the product solving and how is that benefiting you?
Reporting KPIs on custom dashboards
Nice package, but hard to export data for later comparison.
What do you like best about the product?
Well-organized, almost live views into system capacity.
What do you dislike about the product?
Inability to export charts for permanent storage.
What problems is the product solving and how is that benefiting you?
Load/performance testing and monitoring. So far we've been able to debunk false assumptions about what the system is actually doing.
Server monitoring, but lots of overlap with AWS tools.
What do you like best about the product?
Server health monitoring is easy to setup and works well.
What do you dislike about the product?
Some features are not a good fit for AWS stacks. Free tier is going away.
What problems is the product solving and how is that benefiting you?
Makes monitoring of physical assets (cpu usage, hard-drive space, etc.) quick and easy.
Very helpful
What do you like best about the product?
I run several laravel installations in the cloud and understanding what is going on is crucial to understanding how well the application is performing. New Relic helps alot with that
What do you dislike about the product?
First experience using New Relic was not easy.
What problems is the product solving and how is that benefiting you?
I run a personal business on the side. For that, I run several laravel installations in the cloud and understanding what is going on is crucial to understanding how well the application is performing. New Relic helps alot with that
Recommendations to others considering the product:
Use it
Expensive but sometimes worth it
What do you like best about the product?
It's easy to setup, and in general the service's uptime is good. We rarely have to worry about New Relic being an issue for us in terms of affecting our app. There is little to no performance impact by its agent either. The support has been excellent in the few interactions we've had to have with them.
What do you dislike about the product?
Frankly, the UI is a mess. It's difficult to find what you want and sometimes it's tricky to interpret things right. Part of that is that their stats aren't very useful at times. They don't use rigorous statistical methods (usually just averages over time), so things get skewed a lot easier by application quirks or network issues. Also, it's very expensive. There are several other options that are in a much lower price bracket that cover the 80% case for most people.
What problems is the product solving and how is that benefiting you?
It does help us find slow queries in our Rails application that might otherwise escape our notice. It's also useful for quickly spotting slow actions.
Recommendations to others considering the product:
I would evaluate other options first and pick one that fits your needs best. New Relic may be *exactly* what you need, or it may end up being too finicky for you. It just depends on what your ultimate goal is and how much you want to invest in customizing things.
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