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It monitors all our systems and is reliable
We use it for application and infrastructure monitoring. It covers all of our systems, including our main eCommerce system.
How has it helped my organization?
As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.
What is most valuable?
It's reliable, and the APM is the best of the market today.
What needs improvement?
I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.
In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application information and traces, it could compare them with application logs and do better analysis.
Thus, it could be cheaper, have predictive analysis and log management.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It supports our Black Friday week, when our requests increase about 500 percent. It's very stable.
What do I think about the scalability of the solution?
We never had any issue with scalability. It is perfect. It currently monitors about 150 EC2 instances and several AWS services.
How was the initial setup?
For the integration and configuration of New Relic in our AWS environment, we need to install an agent on all the EC2 instances to get the APM working. Also, it has an IAM user on the AWS Management Console, allowing for AWS metrics and for it to monitor other services.
What's my experience with pricing, setup cost, and licensing?
We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers.
The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.
What other advice do I have?
The infrastructure of New Relic is very stable, and it works well
I use the product for monitoring many types of metrics, e.g., availability and comparing numbers in relation to products. I evaluate the response time of servers and the product to determine the health of the servers.
How has it helped my organization?
Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user.
What is most valuable?
Time of response for back-end and front-end (user) requests.
What needs improvement?
There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The infrastructure of New Relic is very stable, and it works well.
How was the initial setup?
We are using AWS Cloud, and I integrated New Relic with our software, was very simple. It is easy to use the New Relic product, and it is not a hard connection between AWS Cloud and it.
What was our ROI?
The return of investment is very good.
What's my experience with pricing, setup cost, and licensing?
New Relic browsers are very expensive.
I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version.
Which other solutions did I evaluate?
I have tried other competitors of New Relic, but the other competitors which I tried were not good. On the other hand, the competitors are cheaper than New Relic.
We chose New Relic because it has all the attributes which we are using to monitor the health of servers.
What other advice do I have?
Finest APM tool for Distributed Application
What do you like best about the product?
UI and Usability of this tool is simply the best. Easy to setup and configure based on need.
What do you dislike about the product?
Server setup details can be improved a bit to make it user friendly. Rest all works good
What problems is the product solving and how is that benefiting you?
Nothing to report
It visualizes metrics well and tracks our incoming requests, providing a lot of detail for troubleshooting
* Mostly monitoring
* Analytics
* Troubleshooting
* PagerDuty
How has it helped my organization?
* It visualizes metrics well and tracks our incoming requests, providing a lot of detail which is useful for troubleshooting.
* It can track cross-application, knowing when you go from one application to another, like a request stop.
* It's very visually appealing and useful.
What is most valuable?
It is a one stop shop and integrates with PagerDuty seamlessly. The solution is pretty self-contained.
What needs improvement?
We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
I haven't seen any problems with it.
What do I think about the scalability of the solution?
Scalability is good. We are using it at an enterprise level and have 20 companies in our corporation.
How is customer service and technical support?
It has a good presence on the Internet, in terms of support and community. Answers are out there and easy enough to find.
What about the implementation team?
The AWS integration was seamless for us. It was implementing stuff that other people have done so many times before, and the team which headed it up knew what they were doing. From my understanding, there was very minimal configuration. Maybe there was more on the New Relic side, but as far as feeding it, it was pretty easy.
Which other solutions did I evaluate?
We were also looking at CloudWatch and a homegrown performance-type solution.
We chose New Relic because it is all-inclusive. It has everything right there.
What other advice do I have?
I just starting using it, but the product is pretty impressive.
Very good API Monitoring tool
What do you like best about the product?
It is easy to use and understand from data shown. Good to maintain dashboards for multiple environments of the APIs. Also available on the mobile app, so it is easy to look into issues on the go.
What do you dislike about the product?
Sometimes difficult to choose an API from a big list. Appdex is something that is specific to New relic and the developers/team need to get a sense of what it is to know the gravity of an issue.
What problems is the product solving and how is that benefiting you?
Monitoring of APIs on Production. Monitoring Performance tests. Analysis of which call takes most time.
Recommendations to others considering the product:
Very good tool and provides in depth analysis for APIs
Simple Synthetics
What do you like best about the product?
Plug and play - add the file you want to monitor, and New Relic goes to work ensuring it is accessible from various locations across the United States. Simple reporting and alerting can be configured from there.
What do you dislike about the product?
I cannot think of anything I dislike at this time.
What problems is the product solving and how is that benefiting you?
Monitoring UI artifacts such as JavaScript files that are bootstrapped when loading a particular page.
Great Product
What do you like best about the product?
You ability to quickly see utilized resources, and any change that may have occurred is unparalleled.
What do you dislike about the product?
We found a memory leak and it wasn't handled well by support, they were fairly responsive, but weren't helpful.
What problems is the product solving and how is that benefiting you?
Having a way of quickly investigating alerts, or other reported issues.
Awesome tool for applications
What do you like best about the product?
- Execution time of each method call to improve performance of the application
- Execution time of Database objects like Stored procedures, functions, etc
- CPU utilization
- Errors
- Execution time of Database objects like Stored procedures, functions, etc
- CPU utilization
- Errors
What do you dislike about the product?
Its doing more than what we see in other tools. Hence, I cannot think of any as of now
What problems is the product solving and how is that benefiting you?
- Code optimization
- Performance Tuning
- Performance Tuning
Recommendations to others considering the product:
None I can think of now
Easy to use performance management
What do you like best about the product?
The ability to track application performance week to week.
What do you dislike about the product?
The support site is sometimes hard to navigate, though it has a ton of information.
What problems is the product solving and how is that benefiting you?
We have made significant performance gains after using this application.
Tons of insights
What do you like best about the product?
Clear time series presentation for monitoring application performance.
What do you dislike about the product?
Can be expensive to deploy across entire cluster.
What problems is the product solving and how is that benefiting you?
Consistency of performance for customers. Understanding of impact of releases.
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