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Reviews from AWS customer

20 AWS reviews

External reviews

579 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Harold M.

Setting the standard in obsevability

  • May 19, 2022
  • Review provided by G2

What do you like best about the product?
Very simple to implement and integrate into a wide range of technical platforms. Also captures a tremendous amount of information without doing a lot of custom logging.
What do you dislike about the product?
Can be hard to find specific details within the documentation. A wealth of knowledge there, but not the easiest to sift through when looking to resolve or get information on simpler tasks or topics.
What problems is the product solving and how is that benefiting you?
At our company, we're utilizing the NewRelic metrics to monitor and improve our critical flows within our e-commerce platform. It allows us to completely follow the data journey of our users to help identify areas for improvement, bottlenecks as well as what's working well.


    Patrick M.

My review of new relic

  • May 19, 2022
  • Review provided by G2

What do you like best about the product?
New Relic provides us visibility into application behavior across our entire stack.
What do you dislike about the product?
The learning curve is very high. There is so much data available and it overwhelms newcomers.
What problems is the product solving and how is that benefiting you?
We are monitoring the performance and reliability of our platform. New Relic is a critical tool for triaging user issues and outages.


    Star T.

New Relic for Monitoring and Observability

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
App teams can dive down to their issue to figure out their incidents before the external customers informs us.
What do you dislike about the product?
Host Not reporting. If the server is in maintenance mode, the HNR alert is triggered, the server didn't restart properly, and once the server comes out of maintenance mode, no alert is sent.
What problems is the product solving and how is that benefiting you?
Helping the app team detect issues before the customer.


    Satya P.

Full stack observability

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
New Relic can get telemetry data almost from any type of source, then data could be structured or parsed all data. The mobile app and synthetics experience is awesome.
What do you dislike about the product?
Does have much on DB monitoring area. The logs still missed complex search techniques like join or sub searches. then webservice logs we get using API are tough to parse.
What problems is the product solving and how is that benefiting you?
it helped to resolve multiple issues. Infrastructure metrics complexities especially when you are in hybrid, ios and android mobile app crash issues. Real user monitoring.


    Nick S.

New user, love it, great insights into applications

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
User-friendly and not overly complex for non-developers/engineers. Honestly my favorite feature is the "Copy Permalink" that gives me a short url directly to any page.
What do you dislike about the product?
Inability to put comments in their query language NRQL
What problems is the product solving and how is that benefiting you?
New Relic is giving us insights into our application performance, correlated against infra metrics, logs, cross-app tracing. Very good.


    Mohammad Quhafah N.

Good UI and Proper Documentation

  • April 26, 2022
  • Review provided by G2

What do you like best about the product?
Their UI and Documentation are Awesome and give a Boost to integrating the APM and Some other agents install easily, their Service MAP is Good we can see which Server is Using which Server
What do you dislike about the product?
Nothing it is a good product for Application Monitoring and Performance, you will integrate a lot of services with it like if you are using AWS then you will integrate all the Services( EC2 in-depth Monitoring and ElastiCache as well )
What problems is the product solving and how is that benefiting you?
It gives a near to real-time Monitoring and logging as well helps to identify the Root cause of issues in production quickly and fixed ASAP to run production APP ASAP
Recommendations to others considering the product:
Definitely try to use this once in a lifetime you will see the positive response from developers and DevOps


    Danilo D.

Awesome APM traceability

  • April 22, 2022
  • Review provided by G2

What do you like best about the product?
Options to trace and monitoring our app works fine, and its really complete to get some insight on what is going on the application. New features and graphics are constant been implemented and helping us
What do you dislike about the product?
In the begging its a bit hard to understand how to configure your project, and get consistent insight on it
What problems is the product solving and how is that benefiting you?
APM monitoring and traceability


    Arjun J.

Ease at which the application can be used , any new adopter can learn the flow in minutes.

  • April 06, 2022
  • Review provided by G2

What do you like best about the product?
A very powerful way of analyzing the data and ease at which the analysis can be reviewed at the organizational level helps in getting relevant information at ease and at the same time projecting it to the targeted audience via data modeling.
What do you dislike about the product?
Detailed documentation about the NRQL would have been helpful in writing powerful queries which in turn will help in creating some of the most complex and useful charts.
What problems is the product solving and how is that benefiting you?
Analyzed key metrics like CPU utilization, memory which in turn has helped us in managing and estimating the Cloud Budgets and also optimizing the underutilized infrastructure.


    Ryan H.

Ryan's Review

  • February 28, 2022
  • Review provided by G2

What do you like best about the product?
1. APM is a great tool to trace backend transaction performance.
2. Browser monitor is fantastic for frontend mornitoring.
What do you dislike about the product?
1. Lack some insight and suggestions on JVM dump.
2. For the alert, can New Relic provide some embedded samples which follow best practices and guidelines, which can help the customer to build their alerts policy faster.
What problems is the product solving and how is that benefiting you?
1. It helped us identify the bottleneck and have some performance enhancement.
2. Leverage the error monitoring funcionality, we find new bugs after new deployments.


    Frank M.

One stop monitoring and observability platform

  • January 14, 2022
  • Review provided by G2

What do you like best about the product?
Well integrated dashboard with the ability to drill into our software stack to find bottlenecks and areas requiring optimization.
What do you dislike about the product?
Can be sometimes overwhelming to find what you need and navigate around the myriad features.
What problems is the product solving and how is that benefiting you?
Ability to quickly find any issues with performance and network issues.