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Reviews from AWS customer

20 AWS reviews

External reviews

579 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Asim N.

Pros and Cons of Using NewRelic

  • March 08, 2023
  • Review provided by G2

What do you like best about the product?
The good points about newrelic are:
1. Compact, clear, and understandable application overview
2. Real-time tracking and effective alerts
3. Code function level tracing with groups
4. Database latency tracing and each group tracing with respect to different actions
What do you dislike about the product?
The bad points about newrelic are:
1. Not suitable to find RCA, but can tell you something is wrong, for example, it can't tell you which line of code is causing the problem
2. Dashboard customization options are not available
3. There are not a lot of metrics it tracks, it just tracks the important ones.
What problems is the product solving and how is that benefiting you?
We use New Relic for tracking the application metrics like latency, p95, p99, and mean time, and its dashboard is the first thing we track after any release. It can tell you when something goes wrong, it has alerting policies and can push alerts on the mail and even slack channels which is very useful.


    Disha J.

Using new relic for crash analysis, user journeys, funneling

  • February 10, 2023
  • Review provided by G2

What do you like best about the product?
New Relic is easy to integrate, updation of code is easy with a single line, new relic dashboard is very user friendly.
What do you dislike about the product?
nothing to dislike here but only thing is a person needs to have a basic idea of how to run queries (similar to sql queries). But this can be easily overcome for a new person by keeping a handbook of all the queries to be run to get a report.
What problems is the product solving and how is that benefiting you?
Using new relic mostly to identify and debug crashes in production. How and what of a fail case, steps to reproduce that bug is what i use new relic primarily for.


    Sujeet Y.

Best Infra Monitoring Tools

  • January 12, 2023
  • Review provided by G2

What do you like best about the product?
the APM management. Notification, Log access, Entire Stack monitor with New Relic is super Easy. Integration with your Cloud is super easy. Representation of data & UI is super cool.
What do you dislike about the product?
nothing such as but sometime APM does not showes all logs.
What problems is the product solving and how is that benefiting you?
Its provides complete Stack monitoring from one place.


    Airlines/Aviation

This tool truly helps you achieve observability without necessary starting from scratch.

  • January 10, 2023
  • Review provided by G2

What do you like best about the product?
It allows you to leverage any current monitoring you have in place either by open source or in-house. It is fully compatible, and once it's integrated with NR, you can seamlessly use all its features.
What do you dislike about the product?
Having such an open-ended approach impacts NR ability to provide artifacts like dashboards, alerts, etc. out-of-the-box for everything is compatible.
What problems is the product solving and how is that benefiting you?
Helps us find problems in our environments before we receive any complaints from stakeholders, clients, and other teams. Saves a lot of time to have a single pane of glass when troubleshooting an issue.


    David C.

Multi Platform and Solid APM, but still third party.

  • May 19, 2022
  • Review provided by G2

What do you like best about the product?
I like that it supports multiple clouds seamlessly, and has a simple and straightforward installation process. The APM tools are bar none and a lot of effort was clearly put in to making information easy to find and visualizable.
What do you dislike about the product?
There's still an extra installation process, and the ins and outs of that process aren't made very clear in the quickstart or the docs themselves -- if I wanted to install this in a k8s cluster, what variables do I need to set? Do I REALLY have to mount a file'?

Also, the line between the various products (APM, synthetics, errors, etc) are not at immediately intuitive -- to me or to the devs on my team.
What problems is the product solving and how is that benefiting you?
The error reporting has been really handy. NRQL is solid and has made it easy to throw together dashboards that we check at least weekly.

Lower-urgency issues that used to go unsolved for weeks are now visible, which is a big deal for a small team like ours.


    Umar F.

Really good at what it does and its reliable!

  • May 19, 2022
  • Review provided by G2

What do you like best about the product?
Reliability, people are friendly, helps us create dashboards very easily and even the management folks understand it!
What do you dislike about the product?
Hard to say, but may be the data is too congested at times so thats something which could be improved upon with better UI etc.
What problems is the product solving and how is that benefiting you?
Service Reliability, assurance, troubleshooting etc.


    Consumer Goods

Easy to identity problems

  • May 19, 2022
  • Review provided by G2

What do you like best about the product?
The user interface is easy to use and the graphs/charts are useful while troubleshooting. NR has helped us to find some of the problems and narrow it down to code level during severity1.
What do you dislike about the product?
I dont like managing user access management with v1. We need to migrate to v2. Very high close.
What problems is the product solving and how is that benefiting you?
I am trying to detect and resolve problems with during critical incident. We also need to corelate services.


    Retail

Splunk to New Relic - My Journey to Learning more about New Relic and Appreciating it more

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
- Search logs with the abiliity to see how often an issue is occurring
-Ability to search across multiple accounts
-Dashboard and tab option within dashboards
-Saved searches and drop down to navigate my previous searches
-The ability to add text within the dashboard
What do you dislike about the product?
-Difference between searching in Browse logs versus NRQL requires a different "language"/format
-Unable to see the raw log and surrounding events
-Unable to regex more than 5 values
-Unable to see the Total number of returned events when faceting
-Regex parsing issues with large events
-Unable to scroll on NRQL queries - Depending on screen size, I have issues where I can't see my charts so I have to view by image
-Unable to include a message with my alert
-Alerts are unable to be excluded within the interface for certain time periods
-
What problems is the product solving and how is that benefiting you?
We have been able to track and trend issues occurring in the field. There is a huge benefit to being able to pull a CSV. With saved searches, it's enabled me to quickly change between views. We are able to accurately alert on issues occurring within the field. I want to learn more about machine learning and utilizing that within our company.


    Information Technology and Services

New Relic Review

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
I like the ability to save searches to help my coworkers perform similar tasks with minimal effort.
What do you dislike about the product?
Inability to easily see the raw log in the search results.
What problems is the product solving and how is that benefiting you?
New Relic makes it easy to support over 2700 store locations with all relevant information at your fingertips.


    Information Technology and Services

Simple to set up server monitoring

  • December 28, 2021
  • Review provided by G2

What do you like best about the product?
Extremely poweful and easy to use . Great tool for tracking the performance and health of our platform
What do you dislike about the product?
quite expensive if you are using multile modules on a bigger infrastructure
What problems is the product solving and how is that benefiting you?
It´s an essential tool for teams on call that needs to understand alterts in their apps
Recommendations to others considering the product:
Easy to install and use , great APM features , helps a lot with troubleshooting slow transactions