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Reviews from AWS customer

14 AWS reviews

External reviews

508 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Biotechnology

New Relic great for server monitoring

  • January 17, 2017
  • Review provided by G2

What do you like best about the product?
New Relic is a fire-and-forget solution where we set it up once to monitor and report on certain servers, and now it just works and continues to monitor for us and alert when there are issues. Frankly, once we set up the email monitoring, we haven't had to log into the service itself in months- it just continues to work and let us know any time there's an issue.
What do you dislike about the product?
There are few frustrations or other things I particularly dislike about the software- honestly, it has issues so infrequently we barely have to think about it.
What problems is the product solving and how is that benefiting you?
We operate a number of servers at remote sites that are difficult for us to monitor directly, as they are behind the firewalls of the customers. New Relic allows us to maintain visibility to these machines and maintain confidence that they are continuing to operate as expected.
Recommendations to others considering the product:
Very useful if you require monitoring the state of servers distributed over a wide geographic area


    E-Learning

Keeps an eye on all of our products

  • January 11, 2017
  • Review provided by G2

What do you like best about the product?
I like that I can see all of our data all at once.
What do you dislike about the product?
With the amount of data shown it can be difficult to teach someone to use this products.
What problems is the product solving and how is that benefiting you?
We are a small team that doesn't have time to watch our servers and all of our online applications 24/7. New Relic acts almost as apart of our team. We can always gauge errors and help our customers have a better online experience using our online applications.


    Mike C.

New Relic for Application Monitoring

  • January 02, 2017
  • Review provided by G2

What do you like best about the product?
New Relic provides us with comprehensive coverage across web and mobile apps. We now have great insight into all of our apps. Tracking down bugs and errors is much easier now that all of our apps are using New Relic.
What do you dislike about the product?
New Relic is not cheap. It's great for enterprise work, but is less accessible with regard to personal projects.
What problems is the product solving and how is that benefiting you?
We recently moved to use New Relic on our mobile apps. We already were using New Relic with our web apps. Having a cohesive environment to trace bugs and monitor performance is great.
Recommendations to others considering the product:
New Relic is a worthwhile investment in an enterprise environment.


    Deon C.

Monitoring our Stacks

  • December 27, 2016
  • Review provided by G2

What do you like best about the product?
The real-time analytics are great. It provides the data points we need in order to properly analyze what is going on with our stacks. On top of all that, it's pretty simple and easy to setup with your stacks. There is also a free version to see what it can offer before you possibly opt to get the paid version.

Seems to be pretty solid, compared to some other competitors such as Pingdom and AppDynamics.

Good tool for monitoring stacks up in the Cloud, I'd recommend it.
What do you dislike about the product?
While the application monitoring is great, the server monitoring is not so great. The paid version (vs the free version) is a tad pricey.

Could have better monitoring tools for decentralized micro-services.

Some of the alerts are a bit "spammy", ie. getting too many emails per day.
What problems is the product solving and how is that benefiting you?
Monitoring our apps in real time lets us see problems as they occur, often relating those issues to recent software releases which could very well be the problem (thus allowing us to make a quick fix, or revert that software release).
Recommendations to others considering the product:
Try the free version to see what it can do for you.


    Pooja G.

Easy to configure and maintain

  • December 22, 2016
  • Review provided by G2

What do you like best about the product?
When New Relic triggers and errors and when the issue is corrected eventually, New Relic auto closes the error.
What do you dislike about the product?
Can be complicated for beginners to start with. The documentation could be improved.
What problems is the product solving and how is that benefiting you?
Db performance monitoring


    Marketing and Advertising

Easy to use application performance analytics

  • May 17, 2016
  • Review provided by G2

What do you like best about the product?
I like having the ability to quickly create visualizations and the ability to set up alerts that based on specific components of my application.
What do you dislike about the product?
I wish it was easier to move between different time periods when viewing data or if there was the ability to more easily overlay data.
What problems is the product solving and how is that benefiting you?
I use it to monitor application performance and I've found the alerts it generates and weekly emails on stats keep me very informed. I know that any spike in memory or CPU usage can be realized right away and the interface allows you to quickly find the problem.
Recommendations to others considering the product:
If APM is important to you, new relic is a great solution.


    Banking

Needed in-depth insights and specific alerts for sites

  • May 10, 2016
  • Review provided by G2

What do you like best about the product?
The level of detail on specific areas was extremely helpful in diagnosing the core issues. I can track down to page and dom level or view the exact query which is causing an error. The specificity allows the dev team to focus on the solving the issue rather than finding the issue.
What do you dislike about the product?
The amount of data is daunting at first glance so I recommend the walkthrough as well as familiarizing yourself with the documentation.
What problems is the product solving and how is that benefiting you?
We had issues around alerts that were not addressing specific needs. I needed standard alerts like outages but New Relic allowed me to dive into memory usage, query demand and disk usage.


    Jonathan K.

Simple, discrete analytics that allow you to rectify problems before they happen

  • April 19, 2016
  • Review provided by G2

What do you like best about the product?
NewRelic is a very different breed of analytics tool, one that actually allows you to spot issues before they end up hitting your customers. Over my years of using it, I've never come across anything quite like it. The ability to spot failures and very minute errors that could start cropping up in larger clusters has helped eliminate all kinds from total site failure all the way down to database query improvement.
What do you dislike about the product?
The lack of an ability to very accurately filter this stuff down can sometimes mean you end up with a big data overload, but the tools are good enough to keep everything going. Still, i'd like some kind of heavy-duty query language to look for really obscure event crossovers, and to allow more fine-tuned analytics would be nice. Additionally, there can be some bandwidth issues with larger events sending over additional data, but with some tweaking that tends to be relatively easy to fix.
What problems is the product solving and how is that benefiting you?
The general ability to put so little code into a deployment but reap so many benefits means our return on investment with this tool is massive. The amount of issues it has both solved and been instrumental in preventing means that it has become an integral part of our stack, and indeed an integral part of ensuring that everything continues to run day to day. Overall, coupled with tools like Sentry, these two have the biggest potential to help prevent catastrophe of any set of services we've tried.
Recommendations to others considering the product:
Ensure that you double-check your implementation before going live, sometimes it may not be working off the bat.


    Andrew D.

An extremely useful tool that give accurate information to diagnose problems quickly.

  • April 18, 2016
  • Review provided by G2

What do you like best about the product?
The APM is extremely useful for drilling down on specific transactions and events that happen on our site. Everything from external web requests to services we use all the way to DB queries are processed and it allows us to see where problems exist.

It also integrates with other tools and alerts us when certain thresholds are met that could cause delays or downtime.
What do you dislike about the product?
Sometimes the UI can feel a bit cumbersome to navigate.
What problems is the product solving and how is that benefiting you?
Speed a big one for us. Trying to make sure our response time is low is extremely important and since we've started monitoring it we've made it a priority. Now, through changes inspired by NewRelic, our response time is sub 150ms.


    Yasmany C.

a great monitor platform

  • April 07, 2016
  • Review provided by G2

What do you like best about the product?
It allows you to monitor and keep track of your application performance, allowing you to detect and fix performance issues and bugs. Including call trace and database performance review over queries. Another nice feature is the comparison of measures, allowing you to se how performance behave between code changes, or user usage.
What do you dislike about the product?
Its kind of confusing the measure mechanism and anachronism using to label the levels, the value label should be more self explanatory and maybe even simpler to read. In some cases the configuration for web pages differ on how you should measure, so you need to know this in order to configure your project, that should be automatically setup
What problems is the product solving and how is that benefiting you?
Monitoring our e-commerce platform, measuring and comparing performance over stress or bug fixing.
Recommendations to others considering the product:
It will help you to monitor your app and find bottlenecks