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Reviews from AWS customer

56 AWS reviews

External reviews

241 reviews
from and

External reviews are not included in the AWS star rating for the product.


    reviewer2304573

Enables users to increase the file systems dynamically and provides excellent support and subscription models

  • November 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

I work in infrastructure. We have various use cases for Red Hat Enterprise Linux. We use it for the compute feature, which runs on some applications on the front end and databases on the back end.

What is most valuable?

LVM is a valuable feature. It enables us to dynamically increase the file systems or logical volumes. My journey with this feature started 10 to 12 years ago. 

LVM is the reason why I started using the solution initially. Nowadays, there are a lot of applications. We can use clustering, security, and optimize security.

What needs improvement?

The product's availability is on the main cloud hyperscalers, like GCP, IBM Cloud, Azure, and AWS. The product should be made available on Oracle Cloud. 

I would like to see Ansible as a default in future releases.

For how long have I used the solution?

I have been using the solution for 13 to 14 years.

How are customer service and support?

Although some questions are not business-critical and high priority, they are still urgent. The support identifies such questions as P3 or P4 incidents. Although there's no business impact, we depend on the support team for answers.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We have used SUSE Linux. We have also used open-source tools like Ubuntu, Fedora, and CentOS. We switched to Red Hat Enterprise Linux due to its vast exposure to security vulnerabilities. Its support model, subscription model, and its support for HANA are valuable.

What other advice do I have?

We use the product on-premise, on IBM Cloud, and on Azure. The subscription model of the solution enables us to use hybrid environments. We can enjoy the benefits of the hybrid environment with the bring-your-own-subscription model.

We have plans for upgrades. We have a legacy Red Hat Enterprise Linux. One of the customers has version 5. We are trying to build an upgrade plan for it. We would like to know whether we can directly land on version 9 or if we should go step by step to each version.

The solution's built-in security features are exciting. I like that the solution covers the recent vulnerabilities in the CVEs. The solution should continue to do that.

Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM


    reviewer2304570

Can be used for virtualization and multi-cloud environment integrations

  • November 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Red Hat Enterprise Linux for virtualization and multi-cloud environment integrations.

How has it helped my organization?

Red Hat Enterprise Linux has improved our organization by at least 10% in the business unit and multiplies across the other business units as well.

What is most valuable?

The most valuable features of Red Hat Enterprise Linux are the mobile applications and getting real-time notifications. With other solutions, each cloud infrastructure is hard to manage with different notifications coming on, but Red Hat Enterprise Linux is able to go on-premises and cloud.

What needs improvement?

A lot of improvement is required to get security compliance, especially with the privacy of the data, managing it, and storing it.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for five to seven years.

How was the initial setup?

The solution's initial setup involves initial hiccups going back and forth to the requirements and the architecture, but so far, so good.

What was our ROI?

We have seen a return on investment with Red Hat Enterprise Linux regarding timely customer delivery, leading with innovation, and going into cloud solutions. It has progressed, and the maturity level has improved. So, we are learning as we go along this journey.

What other advice do I have?

A lot of improvement is required to get security compliance, especially with the privacy of the data, managing it, and storing it. I'm sure Red Hat Enterprise Linux will be able to improve in the future.

Red Hat Enterprise Linux's effect on our system's uptime or security has been really positive. Especially with the customer's feedback coming out, I would definitely like to continue its usage.

It has enabled us to achieve 50% security standards certification. It doesn't fall into that domain, but the overall security policies do help integrate with it.

We use Red Hat Enterprise Linux in a hybrid-cloud environment. It has not yet supported our hybrid cloud strategy. It's still a work in progress, but I'm sure they will be able to do it in the future.

The knowledge base offered by Red Hat Enterprise Linux is really helpful, especially in connecting different cross-functional communities.

Our in-house monitoring services team with the network operating center manages our Red Hat Enterprise Linux systems regarding provisioning and patching. It has quite a good integration with Red Hat.

We have tried Red Hat Insights, and it's really helpful for the market competitive intelligence portal we have in-house and how it interacts with external parties.

We have tried Red Hat Enterprise Linux system roles, and it is helpful for on-time delivery.

We have tried the Red Hat Enterprise Linux web console. It has helped us 50%, and it still needs to be reviewed in more detail.

Overall, I rate Red Hat Enterprise Linux an eight out of ten.


    Victor Mendonca

Enables organizations to achieve security standards certification

  • November 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

We are an Azure shop that runs middleware applications like Java and JBoss, running on the Azure back end. We have to redeploy everything via ARM templates. Anytime we do an upgrade of the application itself, it's a redeployment. We have custom images that we set up through Azure pipelines. We use Ansible for code changes and server changes.

What is most valuable?

The solution's stability is great, and patching it with Ansible is very easy.

What needs improvement?

The solution's licensing sometimes could be a little bit confusing for someone who's not a full-blown system admin and doesn't have a lot of experience with Red Hat Enterprise Linux. It took a while for me to understand the licensing.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for three years.

What other advice do I have?

Red Hat Enterprise Linux’s built-in security features for simplifying risk reduction and maintaining compliance are pretty good. My only exposure is just packet management, but packet management gives me everything that I need.

Red Hat Enterprise Linux has enabled us to achieve security standards certification. We have to stay on top of things because we work with the Ontario District School Board. There's a big emphasis on keeping everything secure, and the solution has helped us to do that.

Right now, our company is migrating to 8.8, and I think we will stay on 8 for a few years. We're doing everything through the images, and we keep everything updated with Ansible. I don't think we have any plans to use any of the automation tools other than Ansible.

Overall, I rate Red Hat Enterprise Linux ten out of ten.


    reviewer2304561

Gives us the confidence that our packages are legitimate and genuine

  • November 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

My primary use case is for web applications and database applications. I've come across quite a few use cases at different companies.

What is most valuable?

The most valuable feature is the package management. It helps a lot. I also like the support. 

Red Hat is a Linux-supportive and well-managed offering. It helps a lot in terms of when we're working in production, it gives us the confidence that our packages are legitimate and genuine and we always have support available. It helps a lot. Red Hat Enterprise Linux gives peace of mind compared to other unsupported Linux distributions. 

I also like Red Hat Satellite. 

I haven't used Insights yet but it seems interesting. 

The ability to patch Red Hat Enterprise Linux through Satellite is a huge contributor to mitigating all of the compliance requirements.

Red Hat Enterprise Linux has absolutely affected our security's uptime. None of the other distributions are nearly close to what you can get with Red Hat Enterprise Linux. Red Hat Enterprise Linux is something that helps a lot in ensuring that your secure application is up all the time and that you're not getting hit by vulnerabilities. It is an easier way for you to mitigate vulnerabilities when they're around.

The knowledge base is very useful. The only thing is that you need to have an account to get access. In terms of the content, the relevance, and being able to use the knowledge base to address things I've needed to deal with, it's awesome. For example, I was trying to add proxy configuration to the package manager once and if it wasn't for the knowledge base, I wouldn't have been able to do it.

What needs improvement?

I like it the way it is. 

It's getting easier for the community to use it free of charge. If you have an account, you get to use it. It would be better if the community could use it on their own for lab projects.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux since 2011. It's been 12 years. 

How are customer service and support?

On the few occasions I needed to reach out to support, I was very satisfied.  

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Linux distributions but when it comes to the work I'm doing at my company, we always use Red Hat Enterprise Linux. 

The biggest differences between Red Hat Enterprise Linux and the other OS' are the support, Satellite, Insights, and the fact that Ansible was acquired by Red Hat so you can use all its automation and toolings. The entire ecosystem works very well together.

What other advice do I have?

Red Hat has not personally enabled me to achieve security standard certifications in the projects I've worked on but I could see how it would help. 

I would rate Red Hat Enterprise Linux a ten out of ten. I really like it. 

We do a lot of patching and upgrading with Ansible and we keep the host up to date all the time.

Which deployment model are you using for this solution?

On-premises


    reviewer2304558

Comes with patching feature but needs improvement in support

  • November 02, 2023
  • Review provided by PeerSpot

What is most valuable?

Red Hat Enterprise Linunx's most valuable feature is patching. 

What needs improvement?

I am not happy with Red Hat's support. It is difficult to find knowledgeable people. It's hard to troubleshoot. 

For how long have I used the solution?

I have been using Red Hat Enterprise Linunx since 2009. 

Which solution did I use previously and why did I switch?

We used Solaris before Red Hat Enterprise Linux. Solaris' environment is closed, while Red Hat Enterprise Linunx is open-source. 

What other advice do I have?

Red Hat Enterprise Linunx's knowledge base is good, and you can find answers there. 

I rate the product a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure


    reviewer2304555

Frequent need for updates and lack of stability can be problematic

  • November 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Red Hat Enterprise Linux across different versions, from six to nine, to run various applications. Our main area of focus involves using Satellite support to manage and patch both the Red Hat Enterprise Linux OS and specific applications like OpenShift and other products supported by Red Hat. We have multiple environments, including Azure, AWS, and a standalone eXs host. 

What needs improvement?

Red Hat Enterprise Linux's patching process needs improvement, particularly in achieving consistency. Currently, when you patch, you might not have control over the timing, leading to different software packages ending up at different patch levels. This lack of consistency can make it challenging to manage and control the various components effectively. My background is in IBM AIX, so the patching is based on the technology level and the service pack level, so all the related patches stay at the same level.  

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for ten years.

How are customer service and support?

I would rate the knowledge base offered by Red Hat as average. I would rate their support as a three out of ten.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

We also use IBM AIX. I prefer AIX, but Red Hat Enterprise Linux is cheaper. However, IBM has real technical support. You can call a 1-800 number and get a technician on the line. That's real technical support. Red Hat requires you to email them and schedule a call. 

What other advice do I have?

Overall, I rate Red Hat Enterprise Linux as a five out of 10. 

I don't see Red Hat Enterprise Linux's built-in security features as effectively simplifying risk reduction and compliance. We use AIX, but still, we face a lot of vulnerabilities from Red Hat that need frequent patching, often monthly. This frequent need for updates, along with the rapid changes in Red Hat Enterprise Linux releases, can be frustrating and lead to instability. In the banking industry, where we take vulnerabilities seriously, these frequent releases and lack of stability can be problematic. 

Which deployment model are you using for this solution?

On-premises


    reviewer2304549

Can be leveraged without resource constraints but should have more open-source options

  • November 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Red Hat Enterprise Linux in different application servers. 

What is most valuable?

The tool's most valuable feature is simplicity. There is value in having a fully CLI-based operating system instead of a GUI-based one. It is lightweight and can be leveraged without resource constraints. 

What needs improvement?

I want Red Hat Enterprise Linux to stick to the open-source routes. As a company, we experience challenges in managing the budget. 

For how long have I used the solution?

I have been using the product for three years. 

What other advice do I have?

From a licensing perspective, Red Hat Enterprise Linux is flexible. We leverage our licenses based on the VMware cluster. 

Accessing the knowledge base from the public perspective is challenging. You can get much more from the documentation if you are a supported organization. If Red Hat Enterprise Linux continues to keep the documentation open-source, it will benefit us. 

We leverage Ansible to help with the upgrades. It makes upgrades easier. We rely on a reseller for Ansible AWS upgrades. 

We are shifting our Red Hat Enterprise Linux servers from version 7 to version 8. 

I rate the product a seven out of ten. 

Which deployment model are you using for this solution?

On-premises


    AmitSharma23

Stands out for its stability and support, which are critical for enterprise applications in the finance sector

  • November 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

We are moving toward a microservice architecture and using OCP4 as a platform. We run most of our APIs in OCP ports, so the base image is always Linux. It's a Linux image, and we add our own dependencies. We have a private and public cloud, so it's a hybrid cloud system, and we rely on on-premise data centers as well as the cloud. 

How has it helped my organization?

Red Hat Enterprise Linux supports our hybrid cloud strategy because we can have Red Hat Enterprise Linux on the public and private cloud, improving compatibility. 

If the compatibility is high, it's easier to move and migrate. If I have some components on the private cloud on Red Hat Enterprise Linux and components on the public cloud. 

What is most valuable?

Red Hat Enterprise Linux stands out for its stability and support, which are critical for enterprise applications in the finance sector. We don't want any downtime, so we need fast support and quick issue resolution. 

The main security feature is the regular patches and updates. When we do a security scan, there should be patches readily available. Security is essential in finance, and Red Hat Enterprise Linux helps us build a solid IT infrastructure foundation. 

I've used the Red Hat Enterprise Linux Web Console to configure the products. It's a nice tool with an intuitive interface that gives you a better picture of what you're configuring. It's helpful. 

What needs improvement?

Red Hat Enterprise Linux should be available in a free version that developers could try on their own machines before deciding to implement the enterprise edition. It would be nice to have a community version available with all the features so developers can become more familiar with Red Hat Enterprise Linux. 

For how long have I used the solution?

I have used Red Hat Enterprise Linux for more than nine years. 

What do I think about the stability of the solution?

We haven't experienced any major outages or downtime. Most of our issues are quickly resolved. We don't typically upgrade to the latest and greatest because we want to ensure stability, and we have a lot of the components on the old system. We wait for a while to upgrade so we can see the most widely used and most stable version. 

How are customer service and support?

I rate Red Hat support eight out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had Satellite and Red Hat Enterprise Linux from the beginning, but we also use other flavors like Amazon Linux. 

What other advice do I have?

I rate Red Hat Enterprise Linux nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud


    Mohamed-Lotfy

A stable OS, quick to install, and easy to scale

  • October 24, 2023
  • Review provided by PeerSpot

What is our primary use case?

We host Red Hat Enterprise Linux on our VMware Cloud and manage our customers' machines.

How has it helped my organization?

Red Hat Enterprise Linux machines are more stable than Windows machines.

Red Hat Enterprise Linux helps to avoid cloud vendor lock-in.

What is most valuable?

Red Hat Enterprise Linux is a reliable operating system that can run for long periods of time without any issues.

What needs improvement?

Red Hat Enterprise Linux should modernize its UI to make navigating the screens easier.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for around four years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux can be easily scaled on a virtual machine.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

I was not involved in the initial deployment but it was straightforward. The deployment took around 15 minutes per machine.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

I recommend using Red Hat Enterprise Linux over an open-source OS because it offers better support.

Red Hat Enterprise Linux requires minimal maintenance.

Red Hat Enterprise Linux is a reliable solution and I recommend it to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    reviewer2298894

A rich ecosystem regarded for its exceptional stability and robust security features

  • October 23, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use containers to create RPM packages for graphics drivers.

How has it helped my organization?

The main reason to use Red Hat Enterprise Linux is to maintain support for creating images for various purposes, including what we use for gaming. We rely on a range of supported tools and resources, and this enables us to build images tailored for specific target devices.

What is most valuable?

The RPM manager is paramount for us, as we need to generate these packages for our customers, enabling them to install the packages on their systems at a later time. The knowledge base they offer has proven to be quite efficient and we haven't encountered any significant challenges.

What needs improvement?

The technical support should be improved. I believe it would be beneficial to notify the customer in advance of any planned maintenance so that we can better coordinate and plan our customer interactions accordingly.

For how long have I used the solution?

We have been using it for six years.

How are customer service and support?

Recently, we encountered issues when the Red Hat server was in maintenance mode, and we attempted to capture images directly from another server for our builds. Although I set up alerts for planned downtime on the Red Hat server, I didn't consistently receive these alerts. I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

What about the implementation team?

We follow a weekly patching schedule to fetch the latest updates. Our process involves applying these patches to the image and then generating containers, which we subsequently upload to our registry. We accomplish this using Ansible.

What other advice do I have?

The only inconsistency we've noticed so far is with the server, which might be the only aspect we could potentially raise concerns about. Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises