Digital Customer Service Platform
Glia TechnologiesReviews from AWS customer
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Great experience, always works
What do you like best about the product?
The cobrowsing technolody is a difference maker for our service teams but we value the partnership we've made with Glia even more. Our success manager, Jorge, is always available when we need support and he understands our business goals. The engineers are great and quick to resolve issues. I love that our operators can flag engagements and the notes go straight to the engineers. This makes my job easier.
What do you dislike about the product?
We had to give up some functionality that is pretty standard for most contact centers (warm transfers, for example). That being said, Glia has always helped us find a solution to meet our top objectives including releasing new functionality for us.
What problems is the product solving and how is that benefiting you?
Our service teams can use live observation to immediately view what our customers are looking at. They don't have to spend time "logging in as" the user to replicate their steps. Our customers love the experience. We have positive feedback left in the post-interaction surveys constantly.
Recommendations to others considering the product:
Be willing to let go of some of your old ways of doing things to improve the customer experience overall. the Glia team will help you re-think how to go about delivering the right experience.
Excellent Tool for High Value Purchases Online
What do you like best about the product?
Salemove has been truly instrumental in selling our high dollar value products online. Engagement rings are a highly emotional and expensive purchase. Getting the customer to feel comfortable is a major component of completing the sale. Salemove let's us not only meet but anticipate customer needs is a seamless almost "magical" way as described by customers. We're able to efficiently cobrowse to help them craft the ideal engagement ring, cut down on browsing time, alleviate confusion and provide real help in real time. This kind of service often becomes the reason customers feel comfortable buying with us and choose us over competitors. Cobrowsing has been a great way to connect with consumers in a personalized way.
What do you dislike about the product?
Nothing at this time. SaleMove is a great tool for any B2B or B2C company.
What problems is the product solving and how is that benefiting you?
Salemove connects us to customers anywhere and everywhere in a far better way than any other mode of communication. Live chat and cobrowsing let us offer real help in real time. It has helped us build customer trust, during the course of the sales cycle for each individual customer. Outside of specific sales, we have been able to understand consumer browsing behavior, product preferences and customer user patterns. Using this data, we've been able to make UX and product enhancements, address customer confusions and improve the look and usability of our website. Salemove is our go- to tool not only for customer acquisition but for a host of other business functions.
The Perfect Solution for Customer Engagement
What do you like best about the product?
SaleMove has provided us with the omni-channel solution that we have been searching for, allowing us to engage with our current customers and potential customers in ways that we never expected. After reviewing other co-browsing solutions from other vendors, the SaleMove solution stood out as the best in the industry.
What do you dislike about the product?
Nothing has stood out at this point in time.
What problems is the product solving and how is that benefiting you?
We were looking to expand chat to service customers in a timely fashion while driving more usage of our online capabilities. We have seen an increase in online usage across all of our platforms and our internal representatives thoroughly enjoy using all the features of engagement that SaleMove offers.
Seamless online contact with customers
What do you like best about the product?
The ability to see, in real time, what the customer is looking at.
What do you dislike about the product?
Some of the reporting is kind of clunky.
What problems is the product solving and how is that benefiting you?
SaleMove has allowed us to provide a higher level of customer service. We help customers navigate the information on our website and fill out the online form.
Great omnichannel engagement tool
What do you like best about the product?
SaleMove allows clients to deliver an omnichannel support experience to their customers. An engagement that starts with a chat can seamlessly move to an audio or video call and back to a chat. The UI for both end customers & internal employees is simple, straight-forward and easy to use. The UI is also responsive and adapts to a variety of devices. When we adopted the tool, we saw an increase in employee motivation due to the ease of use and its useful features that allow our employees to engage & resolve conversations faster.
What do you dislike about the product?
SaleMove's in-suite reporting function can be improved, but they can easily integrate with your internal databases, so your internal analytics team can report out on the various metrics.
What problems is the product solving and how is that benefiting you?
Improve online conversion & revenue, servicing customers online. increasing digital adoption of other digital tools that embed SaleMove in them
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