Digital Customer Service Platform
Glia TechnologiesReviews from AWS customer
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Glia feedback
What do you like best about the product?
User friendly, easy to make changes or updates, great support team!
What do you dislike about the product?
Stats download to an Excel spreadsheet without being able to filter out data beforehand. This makes it tedious when just looking for wrap up code numbers, survey results, etc.
What problems is the product solving and how is that benefiting you?
We are going to finally integrate an AI Bot feature which we have talked about for a couple of years!
A quick and convenient way to provide customer service enhancing the overall customer experience.
What do you like best about the product?
Intuitive, easy to use for our members and staff. It's convenient for those members that need to have a conversation with us but cannot be on the phone. It provides all of the functionality of calling into our call center in a more convenient package. The support that we get from the Glia team has been fantastic.
What do you dislike about the product?
We would like reviews from our customers to be intergratred to our net promoter score system.
What problems is the product solving and how is that benefiting you?
Digital banking technical support. The ability to pinpoint where the customer is on their device when encountering issues.
Great Customer Service
What do you like best about the product?
I love how reps can engage with members easily.
What do you dislike about the product?
I wish more users had more abilities to view/edit their settings.
What problems is the product solving and how is that benefiting you?
Fewer calls are going to reps for simple tasks such as account balance information.
Great product and great client success team
What do you like best about the product?
Glia was incredibly easy to implement and configure to meet our company's needs. The client success team we worked with really knew the ins and outs of their product and made implementation and launch a breeze. Also glia is always improving their product and offering new enhancements. One of the best vendors I have ever worked with in my 20+ years in the digital space.
What do you dislike about the product?
No downsides I can think of offhand. I wish they did offer some more branding options within the platform.
What problems is the product solving and how is that benefiting you?
Providing another channel for our customers to receive real-time support.
The Glia product and Team delivers what it promises - seamless technology and white glove service!
What do you like best about the product?
The Glia Hub is so intuitive, resulting in a great employee experience and customer engagement.
What do you dislike about the product?
We have not found a thing we don't like.
What problems is the product solving and how is that benefiting you?
Glia has provided us another way to communicate with our customers enabling us live into our customer experience principles. We can now more efficiently serve our customers and be there when they need us with our 24/7 chatbot integration.
Adaptable, Dependable and Intuitive
What do you like best about the product?
User-friendly and improvement-driven. Very receptive to feedback
What do you dislike about the product?
Lack of breakdown in reporting; however, Glia is constantly working to make adjustments that best suit our business needs. One example is their extended reporting available in the business intelligence tool (insights)
What problems is the product solving and how is that benefiting you?
We are working through different features that suit a customer service-driven chat rather than sales-driven. We've seen implementations of the Live Coaching tool (LOVE IT), the ability to enable chats per operator instead of site-wide, and many more features.
We are currently working through reporting differences within Glia vs. what we need to have the ability to review in full detail. Workforce Management options are in the works to try and resolve this difference.
We are currently working through reporting differences within Glia vs. what we need to have the ability to review in full detail. Workforce Management options are in the works to try and resolve this difference.
nice functionality for users and shoppers alike, however some gaps in reporting
What do you like best about the product?
ability to enhance shopping experience and provide an additional medium to connect with reps for assistance
What do you dislike about the product?
reporting is a bit clunky, and it's also very difficult to determine abandonment rates based on rep availability
What problems is the product solving and how is that benefiting you?
pop up bubbles to guide shoppers through our site, and the chat and observe functions
The program is so easy to use and gives us great tools to help our members!
What do you like best about the product?
I like the Live Observation feature best.
What do you dislike about the product?
Not enough Business Rule examples for help
What problems is the product solving and how is that benefiting you?
We can see where members are logging in to our Online Banking which helps us with fraudulent logins.
Glia has been the easiest implementation and the most rewarding since launch.
What do you like best about the product?
The capabilities and the staff that supports it.
What do you dislike about the product?
That more companies are not like Glia!!!!!
What problems is the product solving and how is that benefiting you?
After we shut our doors for unforeseen circumstances, Glia allowed us to open up our windows. (super cheesy, I know). Glia reintroduced us to our members in the most innovative and efficient ways. We realized that instant gratification is not that hard. Getting our members the answers they need as quickly as they think of the question is incredible and Glia helped us come to that.
Reliable customer service by Glia
What do you like best about the product?
One of the trusted organization in aiding customer service domain withe their reliable and user-friendly software
What do you dislike about the product?
costing is a bit pricey for the product, apart from that they need improve on their product offering range as well
What problems is the product solving and how is that benefiting you?
mostly used for troubleshooting customer issues and streamlining process in solving customer issues
Recommendations to others considering the product:
simple console to give you vivid options for troubleshooting customer problems
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