Glia Voice
Glia TechnologiesReviews from AWS customer
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Great Support and Chat Features, but Integration Needs Improvement
What do you like best about the product?
Christian, Support and Follow Up. Chat Bot and Chat.
What do you dislike about the product?
Integration with Core needs to be refined.
What problems is the product solving and how is that benefiting you?
Staffing issues - good for efficiency and after hours support.
Seamless Channel Switching, Unmatched Support
What do you like best about the product?
I love Glia's seamless process for switching between voice, video, and chat, making our communication channels efficient. The excellent customer service, with personalized attention and regular follow-ups, significantly supports our daily activities. Setup was straightforward, thanks to the helpful guidance from Glia's team. Additionally, Glia offers features like enhanced security for wire transfers and assistance for power of attorney scenarios, which we couldn't do before, increasing our capabilities.
What do you dislike about the product?
I find it challenging that we cannot choose one media type at a time without being available for all media types. This limitation in selecting specific media types adds to our struggles, as it forces us to be available across all types when, at times, we only want to use one specific mode, like video.
What problems is the product solving and how is that benefiting you?
Glia enhances my contact center's capabilities by enabling phone tasks we couldn't do before, like added security for wire transfers and assisting with power of attorney cases, while offering seamless media switching.
Proactive Development and Excellent Customer Service, Now with More Integrations
What do you like best about the product?
They are always in front of what we are requesting for them to develop. By the time we ask for something we want, they already have it on their roadmap. This and their customer service.
What do you dislike about the product?
It used to be their lack of integrations, but today they have integrations with a lot of people.
What problems is the product solving and how is that benefiting you?
They are solving how we use AI. Instead of us worrying about how to use it or which services to use, they are blazing the trail and making it easy.
Quick, Responsive Support—No Complaints About Glia Itself
What do you like best about the product?
I love how quick and responsive they are to any issues or feedback.
What do you dislike about the product?
I have no dislikes about Glia. The only thing I dislike is how much staff don’t want to use it. However, this has nothing to do with Glia specifically.
What problems is the product solving and how is that benefiting you?
I love that Glia is integrating the ability to upload documents to help find answers to members problems quickly.
Excellent Support and Quick Issue Resolution with Glia
What do you like best about the product?
The Glia team is extremely responsive and helpful. On the rare occasion that an issue arises, it is resolved quickly and efficiently.
What do you dislike about the product?
Honestly there isn't really a anything I dont like about Glia.
What problems is the product solving and how is that benefiting you?
Glia has helped address the issue of our agents feeling overwhelmed in the call center by providing tools that ease their workload. As a result, we've also been able to give them more time to truly concentrate on the calls they are handling.
Glia Sets the Standard for Innovation in the Industry
What do you like best about the product?
I love the leading innovation coming from Glia. The trailblazer example for other vendors in our industry.
What do you dislike about the product?
I don't have anything I dislike about Glia
What problems is the product solving and how is that benefiting you?
Glia supports our members through chat solution, both human and AI interactions. Glia also supports our wrap summaries and coaching moments.
Innovative Products, but Overwhelming Variety and Upgrade Confusion
What do you like best about the product?
Innovation is top tier compared to other vendors out there.
What do you dislike about the product?
There are so many products and it is hard for me to keep up with what we have, and what we can upgrade for free or the cost if not.
What problems is the product solving and how is that benefiting you?
Cutting human chat volume down significantly.
Excellent Support and Innovation!
What do you like best about the product?
The Glia TAM team and support have been excellent. The product functions as expected, with very little downtime. Glia stands out for its innovation and its constant drive to overcome challenges.
What do you dislike about the product?
I would appreciate it if Glia could expand its support to include additional third-party integrations, even for those that are not reseller products.
What problems is the product solving and how is that benefiting you?
The channel-less communication really streamlines things, making it easier to manage headcount and improve overall efficiency.
How Impressed I am with GLIA
What do you like best about the product?
HOW technology continue to advance and how interactive it is
What do you dislike about the product?
nothing so far, I'm looking forward to voice
What problems is the product solving and how is that benefiting you?
providing an additional avenue for customer support
Streamlined Setup with Efficient Performance
What do you like best about the product?
I appreciate how straightforward the setup process was with Glia, thanks to the supportive project team, making it simple to get started. The service efficiently handles common customer inquiries, providing around-the-clock access and improving our containment rates, while also freeing up our agents' time for more quality interactions.
What do you dislike about the product?
na
What problems is the product solving and how is that benefiting you?
Glia efficiently handles common customer inquiries, improving containment rates and offering 24/7 access. It allows my team to focus on quality customer calls, enhancing overall efficiency.
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