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New Relic: the Observability Platform

New Relic

Reviews from AWS customer

5 AWS reviews

External reviews

551 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Financial Services

A Game-Changer for Application Performance Monitoring

  • October 11, 2025
  • Review provided by G2

What do you like best about the product?
The dashboards are excellent real-time observability across applications, infrastructure, logs and traces all in one unified platform makes diagnosing issue much faster.
Alerting system is robust and proactive, when something goes wrong or a metric crosses a threshold, I get notified quickly, which helps prevent downtime.
Deep integration works well with many languages, cloud services, and platforms which is helpful in polyglot environment.
What do you dislike about the product?
Learning curve is steep for new users, especially those without deep experience in observability or monitoring tools, it can be overwhelming to set up all the agents, decide what metrics to collect, build dashboards.
As usage grows (more hosts, more data ingested , more retention), the cost can escalate and pricing tiers or billing can become confusing.
What problems is the product solving and how is that benefiting you?
New Relic helps us monitor our entire application and infrastructure in real time.
It quickly alerts us when something goes wrong like a sudden spike in errors or slow response times, so we can fix issue before users are affected.
It also gives deep insights into performance bottlenecks, database queries and API latency, which helps our team optimize code and improve system reliability.
overall, it saves us hours in troubleshooting and makes our apps run smoother and faster.

    Information Technology and Services

Proactive and Powerfull Monitoring Tool

  • September 25, 2025
  • Review provided by G2

What do you like best about the product?
This is a proactive and powerful platform that incorporates artificial intelligence.
What do you dislike about the product?
The cost of the solution is higher than expected.
What problems is the product solving and how is that benefiting you?
Visibility, agility, and efficiency are the key aspects I value most.

    Persi P.

Great for infra monitoring

  • September 25, 2025
  • Review provided by G2

What do you like best about the product?
new relic interface is pretty user friendly
What do you dislike about the product?
sometimes nrql its kinda difficult to understand or to create query’s
What problems is the product solving and how is that benefiting you?
we have a lot of IIS applications and we use APM to find the main bottleneck

    reviewer2759313

Has enabled faster detection of performance issues and improved application health monitoring using dashboards and alerts

  • September 23, 2025
  • Review provided by PeerSpot

What is our primary use case?

My main use case for New Relic is to monitor application health on a daily basis. Starting with my day, I go to the dashboards to check how the application health is and any alerts already triggered for the application, whether it concerns disk, memory, CPU, or how the applications are running. Recently, we had a slow query running for the application, which was really the bottleneck as it took a long time for the application to respond, and we found it out by using New Relic to identify the slow query, which really helped me.

To troubleshoot and resolve the slow query issue once New Relic points it out, I generally go to the Application Performance Monitoring, which is APM, and then I check in APM for the query where there are different tabs, including one for the database. After that, I go and check the database, which shows what query is taking how much time. Since we are using Java applications, we can see how much time the queries take. We are also using some Cassandra for caching purposes, which can show that query. I checked with the developer about a simple select query that took a long time, and after I spoke with them, they fine-tuned that query, resolving the issue. New Relic proved really helpful in finding out the slow query.

What is most valuable?

New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening. This is a significant advantage compared to other APM monitoring tools, and another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.

The best features New Relic offers include APM, which stands out most prominently, along with Synthetic monitoring, which also really helps. Infrastructure can be checked too, but since our organization is using these modules, through APM, I can see the heap memory, application CPU, and memory, which are crucial from the application's perspective. Multiple alerts can also be configured using APM, making it extremely interesting.

Synthetic monitoring is similar to a mix of APM and other tools. I can create multiple dashboards using Synthetics, allowing me to view synthetic monitoring in a single shot, which gives good confidence in checking my day-to-day work.

New Relic features customized monitoring, which allows us to customize and distribute dashboards, and it really helps us. New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage. We can also improve application performance by finding the actual root cause of issues, which I find really beneficial.

Regarding faster detection and improved performance, there are instances where, when the application specifies its heap memory around 20 GB, and it tries to reach about 90%, New Relic immediately detects the heap memory alert, sends it over Slack, and even calls us using Slack. This lets us easily detect the issue and delve into what Java is causing that high heap memory usage, allowing us to investigate further.

What needs improvement?

New Relic can get pricey for larger organizations.

Specifically, it's the pricing for larger scale deployments that could be improved.

For how long have I used the solution?

I have been working in my current field for almost six years, and I have been using New Relic for almost five years.

What do I think about the stability of the solution?

New Relic is 100% stable in my experience.

What do I think about the scalability of the solution?

The scalability of New Relic is very high, as I have never seen any downtime issues or similar problems.

How are customer service and support?

I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.

How would you rate customer service and support?

Positive

What other advice do I have?

I would advise others looking into using New Relic that it is friendly, easy to use, and distributed, with NRQL queries that you can easily write to check for issues.

New Relic is a very good product in the market compared to others; it is really helpful for beginners as they learn about this product, and it proves beneficial when performing longevity tests to find latency issues, making it very interesting to identify where actual latencies occur, resulting in it being an excellent product from my perspective.

On a scale of 1-10, I rate New Relic a 10 out of 10.

    Hari Rajendiran

Has improved monitoring efficiency with robust alerting and automation features

  • September 17, 2025
  • Review from a verified AWS customer

What is our primary use case?

I have worked with New Relic for approximately three to four years.

What is most valuable?

The best features in New Relic include its numerous API integrations and a good source of support. The support is excellent, and they provide blogs and forums. There is something called NRQL, New Relic Query Language, which can be used to query many things and retrieve data. Using API calls allows you to automate and pull a dashboard out of it, making manipulation easily done. These are some things I have done with New Relic as an end customer.

It reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.

What needs improvement?

New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can predict anomalies, and even though anomaly prediction is already there, it can be improved.

Using real-time data, if there are any malicious patterns or something happening, they can identify those. They really need to stream the data and have something important running, such as predicting or identifying any suspicious activity. If they could develop these features, it would be very beneficial.

What do I think about the stability of the solution?

In my opinion, New Relic is a stable solution.

How are customer service and support?

I would rate the technical support from New Relic as nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of New Relic is pretty easy. It is very well documented.

What about the implementation team?

The deployment of New Relic was done in-house.

What was our ROI?

I am not sure about ROI as I have not gone over that. However, it reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.

What other advice do I have?

I have experience with various Amazon solutions, but I am not really involved in the data-related role. My scope is that I work within some specific services. In my organization, I am part of an engineering team where I work only with these specific things. I love to explore these things, but I do not have much hands-on experience, and I am not a subject matter expert.

I have worked with Zabbix and Grafana. Grafana is a visualization tool that allows you to ingest existing data and visualize it while taking a report out of it. It is a great monitoring dashboard tool. Currently, in my company, they are using other solutions DataDog and New Relic. However, I would choose Grafana. It is open-source, and the enterprise edition is also available. The open-source version is more than enough for an enterprise to have their data visualized.

New Relic is suitable for banking domains, investment brokerage products, or anything related to high-security data. Organizations might use New Relic because they want their data stored and they want the support. It works as a whole monitoring solution, including logging, monitoring, and application profiling tools. It has a good set of API for managing alerts, and many automations can be done in New Relic. It is an enterprise solution that requires payment.

I rate New Relic eight out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)

    Devuendhu N.

New Relic : Application Monitoring Made Easy

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
The best thing about new relic is its real time monitoring and detailed analysis and alerting system which comes under a single dashboard made easy to use and reliable.
What do you dislike about the product?
For small business company the pricing is little expensive and as a beginner it is to complex and overwhelmed to handle.
What problems is the product solving and how is that benefiting you?
By using New Relic, it solves the problems like performance monitoring and error detection which helps our organization to work easily and resolve the errors more faster.

    Manish K.

Lifeline APM

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Best tool to monitor and save production environments
What do you dislike about the product?
Heap, throughput every metrics help me to take precautions to make our system up and healthy
What problems is the product solving and how is that benefiting you?
I acn check the throughput using that I cam scale up and down my resources

    Information Technology and Services

Excellent App Monitoring Tool

  • July 19, 2025
  • Review provided by G2

What do you like best about the product?
The ruby agent we use in our application collects useful traces, and the configurability of the agent as a whole allow us to ID and highlight errors or issues we observe. The web UI performance is acceptable, and allows us to view traces/transactions and aggregate data in useful ways for us.
What do you dislike about the product?
Honestly, the tool is excellent, and the price reflects its dominance. I wish it was an easier sell internally to continue with NR because periodically it comes up in our cost saving discussions.
What problems is the product solving and how is that benefiting you?
New Relic gives us excellent observability to our application and behavior. The alerting helps us ID issues as they occur and respond to them in a timely fashion.

    Sarumathi Kathirvel

Reviewing diverse tools has streamlined error tracking with effective data analysis

  • July 08, 2025
  • Review from a verified AWS customer

What is our primary use case?

Our main focus is APM-related functionality, so we were looking for a convenient way to get all the details, as some of them are missing from New Relic and Grafana. Currently, we are working with Site24x7, where we are getting the information we are looking for in our comfort zone.

We used the Docker container as the agent in our server, which was split into one agent to collect the client's logs and metrics to see the web vitals, and another metric to collect the server metrics and APM-related traces.

What is most valuable?

The main benefit we found was the Error Inbox, and having all features available at a single point was very useful for us. The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly. We can overview which components are experiencing response delays, which ones are getting correct responses, and identify any unknown external APIs inside the application. We can investigate why we are getting 400 responses and similar issues.

What needs improvement?

I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were looking for were not available, so we discontinued using both solutions.

Grafana is helpful, but it requires significant work in adding agents and configuring applications and server metrics. We implemented open-source Grafana, which wasn't convenient regarding APM, and most of the logs and traces related to APM were not what we needed, so we moved to Site24x7.

The Grafana Open Source implementation was done through their vendor. While they provided certain features, when compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us. The only helpful aspect was that we could get server metrics on Grafana Open Source from our servers.

For how long have I used the solution?

I have been working with New Relic for approximately six months.

What do I think about the stability of the solution?

New Relic was stable enough, and there were no downtimes or issues.

What do I think about the scalability of the solution?

New Relic offers 400 GB per month free, but that quota was completely used within two weeks for a single server. We have substantial data in our server as our company is a trading financial company. For a single server, it takes around one and a half to two weeks to reach the limit. Additionally, we need to store logs for over five years based on SEBI regulations.

How are customer service and support?

I didn't seek any support help from New Relic, but when I tried to get information regarding the plans, the response was delayed for a week. Other than that, everything was fine.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We reviewed Grafana and moved to another observability tool. We also evaluated DataDog, but we ultimately moved away from New Relic because the pricing wasn't convenient and didn't fit our budget. We are now using Site24x7 in production.

How was the initial setup?

Implementing the New Relic agent is quite simple, and we were very comfortable with New Relic overall. However, it wasn't convenient based on our budget, which is why we discontinued using it.

What about the implementation team?

The Grafana Open Source implementation wasn't done by ourselves; we worked with their vendor. They explained the features available in Grafana Open Source, and we implemented those solutions. However, compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us.

Which other solutions did I evaluate?

The Error Inbox and consolidated features at a single point were very useful features. We could get hit counts from external sources, APIs, and databases, with clear mapping of all components. We could monitor response delays, correct responses, and identify unknown external APIs within the application.

We also reviewed DataDog as an observability tool, but we moved away from New Relic due to pricing concerns that didn't fit our budget. With DataDog, some of the APM features we were seeking weren't available, so we discontinued using both solutions.

What other advice do I have?

We had everything in hand with New Relic initially. However, the pricing wasn't convenient for us, so we had to step back from using it.

I primarily focused on the data we were getting from New Relic, without exploring custom dashboards and other features. We were mainly focusing on the metrics and logs needed to trace our applications effectively.

On a scale of one to ten, I would rate New Relic an eight. It's overwhelming from my point of view, and we needed to do some organizing in our New Relic account based on our preferences.

    Chaitanya P.

Monitoring made easy

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
Best thing what I like about New Relic is their dashboards and also it is compatible with Windows, Linux and Mac operating systems as we have deployed our applications in different platforms. Our distributed system debugging made very easy with the help of new relic and also events are captured in logs which can be traced easily.
What do you dislike about the product?
Only thing I don't like about this is the resource consumption. It needs a lot of resources when you integrate it with other infra for eg: kafka
What problems is the product solving and how is that benefiting you?
New relic is helping us to monitor our whole infrastructure in one place which previously we were doing using splunk agents. Before, we used to find it hard to trace logs because of distributed architecture spring cloud slueth we were using now this made it centralised logging which is really helpful.

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