New Relic: the Observability Platform
New RelicExternal reviews
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Comprehensive Monitoring with Real-Time Insights and Custom Dashboards
What do you like best about the product?
1. End-to-end visibility across the entire application stack: It lets you monitor backend, frontend, infra, logs, and APM in one place.
2. Real-time performance insights: Immediate data updates help quickly detect spikes, latency, and errors.
3. Powerful dashboards and customizable visualizations: Easy to build visual boards that give business + technical clarity.
2. Real-time performance insights: Immediate data updates help quickly detect spikes, latency, and errors.
3. Powerful dashboards and customizable visualizations: Easy to build visual boards that give business + technical clarity.
What do you dislike about the product?
The biggest challenges with New Relic are the steep learning curve and the interface, which can feel overwhelming initially. The pricing structure can also become expensive as data ingestion grows, and setting up alerts sometimes feels more complicated than it should be.
What problems is the product solving and how is that benefiting you?
1) Lack of visibility into application performance
New Relic provides real-time metrics, traces, and dashboards, which helps us quickly identify bottlenecks and slow transactions.
Benefit:
Faster troubleshooting and significantly reduced downtime.
New Relic provides real-time metrics, traces, and dashboards, which helps us quickly identify bottlenecks and slow transactions.
Benefit:
Faster troubleshooting and significantly reduced downtime.
Clear Visibility and Seamless Integrations Make Monitoring Easy
What do you like best about the product?
I like New Relic for its clear visibility, reliable alerts, and easy integrations.
What do you dislike about the product?
I dislike its high pricing and that some features feel scattered and take time to navigate.
What problems is the product solving and how is that benefiting you?
New Relic helps identify performance issues across apps and services in real time, so problems are easier to trace and fix. This saves time during outages and keeps the user experience smooth.
Real-Time Insights and Effortless Performance Monitoring
What do you like best about the product?
New Relic provides deep observability with real-time insights, making it easy to monitor and optimize application performance
What do you dislike about the product?
It can feel overwhelming at times due to its extensive features and complex setup for beginners
What problems is the product solving and how is that benefiting you?
New Relic helps us identify performance bottlenecks, monitor application health, and quickly resolve issues
Unified Dashboard for Complete Monitoring
What do you like best about the product?
Monitor backend services, frontend apps, and infrastructure in one dashboard
What do you dislike about the product?
Usage-based model can lead to high costs for large-scale apps.
What problems is the product solving and how is that benefiting you?
Real-time insights across apps, infrastructure, and logs. Intuitive dashboards and integrations with popular languages and cloud platforms.
New relic: comprehensive platform for observability and performance
What do you like best about the product?
What I like best about new relic is it's end to end observability and it's incredibly powerful for tracking metrics across applications , infrastructure, logs and user experience, all in one unified dashboard
What do you dislike about the product?
The initial setup and configuration can be overwhelming for first time users. With so many features available it takes time to understand which ones are essential for our environment.
What problems is the product solving and how is that benefiting you?
New relic helps us proactively monitor performance, detect issues and optimize resources. We no longer need multiple tools for APM, infrastructure and logs , everything is consolidated
Comprehensive Observability with a Steep Learning Curve
What do you like best about the product?
New Relic offers unified observability across your entire stack with easy setup and deep insights into application performance. Its powerful dashboards, distributed tracing, and flexible alerting make it easy to detect and resolve issues quickly.
What do you dislike about the product?
New Relic can be expensive at scale due to its data-based pricing model, and managing ingestion costs requires careful tuning. The interface can feel complex for new users, and advanced customization often has a steep learning curve.
What problems is the product solving and how is that benefiting you?
New Relic helps identify performance bottlenecks, trace errors across microservices, and monitor system health in real time. It provides full visibility into application and infrastructure behavior, enabling faster troubleshooting and improving overall reliability and user experience.
Insightful Performance Monitoring, But Occasional Alert and Connectivity Issues
What do you like best about the product?
This tool provides useful insights into response times, threads, JVM, and external services by presenting the data through graphs and charts. It makes it easier to understand system performance and identify potential issues.
What do you dislike about the product?
There are times when alerts do not come through, or I experience connectivity problems.
What problems is the product solving and how is that benefiting you?
This tool provides useful insights into JVM response times for microservices by presenting the data in clear graphs. The visualizations make it easier to understand performance trends and identify potential issues.
Powerful Observability Platform with Great Insights and Some Complexity
What do you like best about the product?
New Relic provides a very detailed and intuitive observability platform. The real-time performance monitoring, distributed tracing, and powerful dashboards make it easy to identify bottlenecks quickly. I especially like how seamlessly it integrates with multiple tech stacks — from mobile apps to backend services — and how the alerting system helps catch production issues before they impact users. The UI is clean, data visualization is excellent, and the query-based insights (NRQL) give a lot of flexibility for deeper analysis.
What do you dislike about the product?
While New Relic is feature-rich, the initial setup and configuration can be a bit complex for newcomers. Some advanced features require fine-tuning to get accurate metrics, and the pricing can become high as data volume grows. At times, dashboards load slowly when handling very large datasets, and the documentation, though extensive, could be more beginner-friendly for specific use cases.
What problems is the product solving and how is that benefiting you?
New Relic helps us detect performance issues proactively before they impact end users. It provides end-to-end observability — from backend latency to app-level crashes and ANRs in Android — allowing the team to quickly pinpoint root causes. This has significantly reduced debugging time, improved release confidence, and enhanced overall app stability and customer experience
Comprehensive Real-Time Insights with Flexible Dashboards
What do you like best about the product?
New Relic is a really helpful platform, it helps in providing a full view of what's happening across your application in real time. It helps you understanding performance as per the user's perspective all the way down to the code level. Also the one thing which i liked about it is that it's dashboard is super flexible where you can customise them to focus on what really matters to your team, error rates and infrastructure health. We can say it is particularly helpful when you are working with complex and distributed system.
What do you dislike about the product?
I don't have anything right now in dislikes.
What problems is the product solving and how is that benefiting you?
It has been really helpful platform for us and supported us in solving problems related to modern software development like understanding what's really going on inside your system in real time. If we have multiple services, APIs and environment running at once then there would be higher chances of performance issues and errors to get lost in the noise. New Relic helps in pulling all the data so you have the ability to see the complete picture From infrastructure to the individual user experience.
User-Friendly Dashboards with In-Depth Analytics
What do you like best about the product?
Easy-to-use dashboards and detailed analytics.
What do you dislike about the product?
Some advanced features take time to master
What problems is the product solving and how is that benefiting you?
New Relic helps us identify performance bottlenecks quickly, improving app stability and user experience.
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