Our use cases were varied. We had front-facing applications, message brokers, API gateways, legacy applications running on RPC, and platforms. We used New Relic for instrumentation, and we discovered different metrics using it.
New Relic: the Observability Platform
New RelicExternal reviews
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Great monitoring tool
What do you like best about the product?
New things that I like about New Relic are fewer bugs and smoother UI
What do you dislike about the product?
New Relic's pricing is still a little high for small and medium-sized companies
What problems is the product solving and how is that benefiting you?
- helps in identifying problems in real time
- helps in monitoring all infrastructure
- saves time and resources
- helps in monitoring all infrastructure
- saves time and resources
Good observability tool
What do you like best about the product?
I love the flexibility that New Relic offers in infrastructure monitoring. Easy to use and intuitive UI as well.
What do you dislike about the product?
The documentation surely can be improved. I often times bump into some outdated documentation.
What problems is the product solving and how is that benefiting you?
Help us better manage and get insights into our infrastructures
It's great and most powerful cloud based observability platform.
What do you like best about the product?
It's effectively built to help companies create more perfect software.
It's excellent in tracking and analysing companies need.
It's excellent in tracking and analysing companies need.
What do you dislike about the product?
It efficiently allows websites and mobile apps to track users interaction and service operators software and hardware, therefore no dislike.
What problems is the product solving and how is that benefiting you?
It highly focuses on performance and availability monitoring.
It's very easy to use and an extremely powerful software.
It's very easy to use and an extremely powerful software.
Awesome tool for developers to track the application analytics
What do you like best about the product?
Easy to integrate it into mobile and web applications to track user behavior, application performance and the Console provides a nice and clean UI to see those metrics.
What do you dislike about the product?
I don't see any issues so far with the software, This has made it easier for us to track down the application performance analytics, etc.
What problems is the product solving and how is that benefiting you?
This helps developers to keep track of how the application is performing in production and if is there any error in the application that needs the attention of the development team.
CTO
What do you like best about the product?
New Relic is easy and intuitive to use. Agents can be installed in the blink of an eye; if there is no ready-to-use agent, you can use the API to submit your data. The platform is also easy to use and has many valuable visualizations on its systems.
What do you dislike about the product?
Although the platform is easy to use, it has a lot of user experience issues in some features, mainly alerts, data query and SLI/SLO. I know that it is due to the platform's evolution, but I think they can improve the user experience.
What problems is the product solving and how is that benefiting you?
New Relic helped me a lot when disasters happen, reducing the time needed to investigate the problem and find its root cause. It has helped us to learn more about our applications, their base behaviors and setting operational quality objectives and properly tracking them with all the data we collect on the platform.
New Relic for SLA reports
What do you like best about the product?
I like that I am able to get the reports I need quickly and can export them to excel with the click of a button. I can then use the data as i need.
What do you dislike about the product?
That I am not able to tell it a time range for the SLA reports, if I am away and I am late to run the report I may lose the information for a day or two.
What problems is the product solving and how is that benefiting you?
We can use new relic for performance monitoring to help track the start time and end time of an issue when a slow down is seen. They can also use it to dial in the cause.
Easy-to-use, simple look and feel
What is our primary use case?
How has it helped my organization?
New Relic is an APM tool, similar to Dynatrace or Datadog. It uses an agent to discover metrics based on browser, mobile, and custom matrices. We can also develop synthetic monitoring. It has helped us in exploring the metrics.
What is most valuable?
The best feature of New Relic is its simple look and feel, making it easier to use than other tools.
What needs improvement?
One thing New Relic needs to improve is the user data schema. It wanted us to move from version one to version two, but that was difficult because we wanted to do single sign-on, and it couldn't support our Ping Identity platform. That's something New Relic needs to work on.
Another issue I have with New Relic is its suite licenses. It has a two-tier system: the full-stack observability, which requires a suite license, and the free version, which doesn't offer any peer review capabilities. It needs to change because having a suite license for a user who can only view the post-stack, not even the curated view, is a big no-no. Dynatrace or SAP don't have this issue.
I should point out one more thing about New Relic. We use it with OpenShift, and one of the issues we faced was that New Relic required root access, which was a concern because no admin in the world would give any third-party vendor root access. However, they seem to have corrected this in the next version.
For how long have I used the solution?
I have been using New Relic for three years. We're using version 8.0.
What do I think about the stability of the solution?
It has its limitations, but it is a stable solution.
What do I think about the scalability of the solution?
It is a cloud-based solution, so the platforms automatically scale.
How are customer service and support?
We struggled with the support.
Which solution did I use previously and why did I switch?
We are currently using Dynatrace. We have moved away from New Relic because of its shortcomings – the user data schema. They had two versions, and we couldn't group different entities under version one. For example, our enterprise applications are numerous, including activation, OSS, BSS applications, and so forth.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution. The licensing scheme is based on users having to have full stack observability, and there is no free version for non-seat license users to access what they want to see. I believe it's an expensive tool. They were not like that a couple of years back. Their new licensing scheme is based on full-stack capabilities; many clients would not like it. I would rate the licensing model a four out of ten. It is a very poor licensing scheme.
What other advice do I have?
It works well, and it has a very good look and feel to it. However, it also has its limitations. So some clients may like it. That's why they will be willing to pay more for New Relic compared to any other API. It's fine.
Overall, I would rate the solution an eight out of ten.
Highly customizable and useful monitoring tool
What do you like best about the product?
It has robust integrations with other tools and platforms and can be combined with Azure and AWS to monitor all critical information end-to-end.
What do you dislike about the product?
Due to the many functions, knowledge is required for customization, and it is challenging to set important indicators and monitoring targets with the skills of engineers alone, so a wide range of expertise is needed if there is only one person in charge.
What problems is the product solving and how is that benefiting you?
By using it to monitor error performance in Our web application, you can quickly identify the cause of slow queries and check the error content on New Relic, which can be used for investigating the cause of errors and long-term performance tuning. I use it as a handy tool.
Better insight into the product via new relic
What do you like best about the product?
Its quite easy to setup and run with minimal config changes or hookups. The APIs and integrations provided support to almost all of the use cases one may have. It provides better insight into the product helping us to make informed decisions based on the observability provided by this tool.
What do you dislike about the product?
We ran into a heap/memory issue with the product. On further investigation, noticed that the tool holds on to the entier object graph in the memory, which will eventually lead to out-of-memory errors or stack overflows. Especially for use cases where the code has to execute within a loop and has a deeper nested object graph, the chances of running into this issue is quite possible. Since we had many such usecases, we had to turn off the traceability for those flows, hindering the usage of the tool.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier, it helps bring better observability. It provides insights into the product that helps optimize it based on this information, rather than just trying to optimize by trial. This helped us to trace a request origin across different front ends and UI interfaces that our product supports. This lead to understand the complete request flow end-to-end and thereby helping to take corrective actions where needed.
An analytics-oriented solution that is both stable and scalable, packed with a diverse range of features
What is our primary use case?
We use New Relic to generate log management, like the different kinds of logs and alarms, and automate the same easily.
What is most valuable?
The versatility of the solution is its most valuable feature. It offers features like user behavior and user experience monitoring besides log management in one suite. When comparing it with other tools, other tools are primarily focused on only the management or only user behavior, but New Relic has both features.
What needs improvement?
The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process. It needs slight improvements to be made in the user experience.
For how long have I used the solution?
I have been using New Relic for two to three months.
What do I think about the stability of the solution?
It is a stable solution. I rate it eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate it eight out of ten.
How was the initial setup?
The initial setup was simple, but it can be made easier. I rate it seven out of ten. I did not deploy it a hundred percent because I was testing it out. The solution was deployed on the cloud.
What other advice do I have?
I will recommend the solution, especially for a large product. So that one can have complete monitoring from the front-end tool and back-end server side.
I rate the overall product an eight out of ten.
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