Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Life Saving Email Tool
What do you like best about the product?
I have been working on Freshdesk for the past few years and it's a fantastic tool to handle emails and resolve customer queries. Downloading reports is quick as flash. Kudos to the team
What do you dislike about the product?
I didn't find anything lacking in Freshdesk, It's a user-friendly tool to complete all your office work tasks and learn more. One suggestion where you can add spell check in Freshdesk makes life easier.
What problems is the product solving and how is that benefiting you?
Easy tool to work on emails, see our individual performance and monitor teams' performance. It's been a fantastic tool so for that I have worked on and I love it and also recommend it to my fellow business partners.
Evaluation of Lizee
What do you like best about the product?
Multichannel. White label operation.
What do you dislike about the product?
Requests not taken into account. No connection with a French-speaking representative, making configuration very complicated.
What problems is the product solving and how is that benefiting you?
White label operation. Multichannel communication.
The Freshworks team works hard
What do you like best about the product?
Easy to set up and easy to use. Their support team is always helpful and gets back to us quickly. Updates and new features are also frequent so you see how hard they're working to make an awesome product.
What do you dislike about the product?
Analytics and reporting could be a bit heftier as we sometimes find it lacking with regard to our needs. However, legacy reports are available and you can customize your own reports, too.
What problems is the product solving and how is that benefiting you?
We needed a helpdesk that could help us be more efficient in managing the emails and in-app messages from our customers. Freshdesk's features helps us prioritize the right tickets while ensuring that no ticket is left behind.
Easy to use Interface
What do you like best about the product?
I admit that I have a best user experience on Freshdesk. It is very easy to use, has best interface among ticketing apps I have encountered so far. Developers have done a fantastic job.
What do you dislike about the product?
I do not see any negative points to be honest. But I would like to highlight a situation which can be addressed. Create and Cancel are next to each other which has made me cancel the ticket after filling up the whole information. If they can be moved to right and left bottom far from each other would be awesome.
What problems is the product solving and how is that benefiting you?
It serves as a great ticketing tool and as an email platform as well to serve our customers in a fastest possible and efficient way
Very good product
What do you like best about the product?
Solves our issues regarding ticket handling, workflow, reminders, feedback etc. Very good support also, if we have any questions.
What do you dislike about the product?
Nothing special that we have discovered after our 5+ years of use
What problems is the product solving and how is that benefiting you?
Everything from bug reports to enquiries of development of existing products/solutions/sites that our company have developed
Excellent email client with many integration options
What do you like best about the product?
Freshdesk allows businesses to gather all incoming communication, such as emails, phone calls and messages to be displayed in one place.
The Freshdesk platform allows for easy responding to tickets, and also is easily shared among other users of Freshdesk.
I can definitely recommend Freshdesk to others!
The Freshdesk platform allows for easy responding to tickets, and also is easily shared among other users of Freshdesk.
I can definitely recommend Freshdesk to others!
What do you dislike about the product?
The only downside is that the Freshdesk platform sometimes feels a bit oldschool. With this I mean that some elements can feel a bit outdated, and requiring a visual overhaul to make it look more 'modern'.
What problems is the product solving and how is that benefiting you?
It helps me solve problems that customers have. They send their complaints / suggestions via multiple different communication channels, and Freshdesk allows me to have all of these complaints / suggestions visible in 1 single location. This prevents me from having to switch to multiple different channels.
Freshdesk is very simple ticketing system but so many fiture that made your company growth
What do you like best about the product?
Seamless and detail in data reporting. So much fun using freshdesk
What do you dislike about the product?
Nothing, freshdesk is already great ticketing system
What problems is the product solving and how is that benefiting you?
Related to manage complaint become very organize and detail in reporting
The best email in my career.
What do you like best about the product?
Hello,
Ease of use is the best. There are enough ready-made responses and the work is efficient. You get criticism for the fact that emails come from unprocessed tickets.
Regards, Sakari
Ease of use is the best. There are enough ready-made responses and the work is efficient. You get criticism for the fact that emails come from unprocessed tickets.
Regards, Sakari
What do you dislike about the product?
The extra reminders about unresolved tickets make me furious. I don't believe you are the only one to blame, but my spam folder is full of those trivial messages.
What problems is the product solving and how is that benefiting you?
Managing emails is damn easy and fun when you have an application like this. Working is enjoyable and efficient when the tools and equipment work. There have been only rare issues.
I honestly recommend Freshdesk for the company
What do you like best about the product?
- speed of operation
- multitude of options
- good support
- additional integrations
- ease of use even for non-technical people
- multitude of options
- good support
- additional integrations
- ease of use even for non-technical people
What do you dislike about the product?
- none, at the moment I haven't had any problems
What problems is the product solving and how is that benefiting you?
Automation of processes. Delegating tasks within the team.
Freshdesk is better option to improve customer support and it is user friendly
What do you like best about the product?
Freshdesk helps in storing customer feedback and data which is very convenient for providing resolutions to people on time
What do you dislike about the product?
We do not have an option for conduct meetings online.
What problems is the product solving and how is that benefiting you?
Helps in providing resolutions on time with a proper reminders on the tickets
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