Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,442 reviews
from
External reviews are not included in the AWS star rating for the product.
Overall a good Experience
What do you like best about the product?
Easy to understand and operate the tool.
What do you dislike about the product?
The search option and the load time for the new emails or updates.
What problems is the product solving and how is that benefiting you?
Having timely updates of the tickets and CSATS and overall performace management of the team and maintaining couple of KPI's of the users.
Very user friendly to use and canned response to add and replay
What do you like best about the product?
Shortcut keys where we can add a canned response while giving a replay and moreover easy to use
What do you dislike about the product?
Undo time is very less and need to increase the undo time since sometime there will be human error that can be edited post sending the response
What problems is the product solving and how is that benefiting you?
Customer queries can solve easily
It's easy to navigate. It makes your everyday working lives easier than ever.
What do you like best about the product?
It's features are extremely helpful from ticket creation to report generation.
What do you dislike about the product?
Ease of getting help / support. There should be an easier way to get help from the portal itself.
What problems is the product solving and how is that benefiting you?
Tracking and monitoring of cases or concerns.
Freshdesk app is easy and user friendly
What do you like best about the product?
Love the features on Freshdesk that allow you to save notes on calls, recording calls, and history of calls.
What do you dislike about the product?
I don't see the option to view caller ID on incoming calls. I struggle with transferring call to another reps.
What problems is the product solving and how is that benefiting you?
Freshdesk help me track and note calls which is a big deal for me.
Easy to use shared inbox
What do you like best about the product?
Easy to navigate and makes managing your workload so much more efficient.
What do you dislike about the product?
The only thing I don't love about freshdesk is not being able to do a bulk BCC email in there
What problems is the product solving and how is that benefiting you?
Don't miss communications and share workload accordingly.
The only ticketing system you'll ever need!
What do you like best about the product?
1. Extremely easy to set up, integrate and use.
2. Pricing plans are competitive.
3. Wonderful APIs - nicely documented and easy to use.
4. Easy to customize and brand the portal.
2. Pricing plans are competitive.
3. Wonderful APIs - nicely documented and easy to use.
4. Easy to customize and brand the portal.
What do you dislike about the product?
APIs for integration are missing.
We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.
We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.
What problems is the product solving and how is that benefiting you?
Freshdesk allows our Customer Support & Success team to operate efficiently.
Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.
Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.
Overall Very Positive Experience
What do you like best about the product?
Ease of use.
Customer able to add tickets
Customer able to add tickets
What do you dislike about the product?
I would prefer an app that doesn't charge as much for each user.
What problems is the product solving and how is that benefiting you?
Service call
User friendly Interface
What do you like best about the product?
AI-powered features, and improved agent productivity
What do you dislike about the product?
More interactive Widgets on the dashbaord
What problems is the product solving and how is that benefiting you?
Use this as a ticketing platform to address the client complaints and assist with their queries, also helps in determining Team performance and KPIs as per the business need
Seamless Problem Solutions with Freshdesk
What do you like best about the product?
The AI features are somewhat useful, but I've only used them in free trials. For the most part, I don't think they're worth paying for at the level of business that we are doing, but could make more sense for brands that are handling larger numbers of tickets.
What do you dislike about the product?
The reporting is still the same, and kind of clunky to move around in. Otherwise, I've got nothing to complain about!
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to receive and respond to almost all of our guest feedback in one place. And even the channels we can't get into it automaticallly, can be manually added becasue ticket creation is straight forward.
great relationship with our Customer Success Manager and product persons
What do you like best about the product?
the staff and support agents are helpful and experts at finding the answers to our questions and fixing our issues
What do you dislike about the product?
The ability to add tags and key words to our FAQs to help users search them faster
What problems is the product solving and how is that benefiting you?
The ability to have canned responses and bulk update feature is helpful when we come across a systemwide issue.
showing 711 - 720