Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,441 reviews
from
External reviews are not included in the AWS star rating for the product.
Excellent service
What do you like best about the product?
Ease of use, fast and centralised data view.
What do you dislike about the product?
Support is not very helpful most of the times
What problems is the product solving and how is that benefiting you?
Having one platform for all the customer communication.
Makes handling customer tickets much easier
What do you like best about the product?
Recently , what I’ve started liking more about Freshdesk is how smooth the overall workflow feels when handling tickets daily. The UI feels cleaner and it’s easier to track ticket status without getting confused, especially when multiple requests are coming in at the same time. I also like how automation is easier to configure now — even small rules save a lot of time during busy hours. Another thing I noticed is that their support documentation and responses have improved, which helps when you’re stuck and need quick clarification instead of long back-and-forth emails .
What do you dislike about the product?
One area where Freshdesk can improve is third-party integrations. While most common integrations work fine, setting up some CRM or marketing tools takes more time than expected and isn’t always straightforward . A bit more clarity in setup steps or better in-app guidance would make the process smoother, especially for new users who don’t have technical support readily available.
What problems is the product solving and how is that benefiting you?
So the manual or repetives tasks used to be very tedious and time consuming. So by using Freshdesk it helped me to solve my problem by handling the manual or repetitive tasks automatically by using advanced automation rules.
It was easy to use and easy to navigate
What do you like best about the product?
Easy to navigate and there's separate part about analytics
What do you dislike about the product?
Nothing really. So far, I don't really have any bad experience.
What problems is the product solving and how is that benefiting you?
I use it to communicate with our clients to request for additional documents. Also to check team's ticket handling performance
fresh desk rev iew
What do you like best about the product?
it is simple to use and helpful. we love it has a company
What do you dislike about the product?
it's been hard for us to change our chat bot, but we are working on that
What problems is the product solving and how is that benefiting you?
its making it easy for us to keep in contact with our customers
Easy to use
What do you like best about the product?
The bot options, the agility, the notification sounds
What do you dislike about the product?
there are times when the fresh loses connection and drops
What problems is the product solving and how is that benefiting you?
In the speed
Fresh top
What do you like best about the product?
the practicality of using and the ease of implementation
What do you dislike about the product?
I haven't analyzed anything that I particularly didn't like.
What problems is the product solving and how is that benefiting you?
Entry in a single number for multiple collaborators
The most used across the customer service industry
What do you like best about the product?
The reliability. I have hardly seen any downtime in Freshdesk.
What do you dislike about the product?
Some features are not very easy to use or easy to interpret
What problems is the product solving and how is that benefiting you?
Platform for seamless interaction with customers via chat and email. Easy integration of calling software like Ameyo, Ozonetel.
My experience at using the service is so god
What do you like best about the product?
More default commands to bot create a label ou register a label tickt
What do you dislike about the product?
Limited implementations about freshchat to create the same ticket to follow
What problems is the product solving and how is that benefiting you?
Quick answer
User friendly experience on Freshdesk
What do you like best about the product?
Easy to use platform with great features.
Freddy AI features helped to deflect queries, boost agent and admin productivity.
Easy integrations helped to integrate faster.
All the customer support qerries are handled via freshdesk.
Agents use on daily basis.
Freddy AI features helped to deflect queries, boost agent and admin productivity.
Easy integrations helped to integrate faster.
All the customer support qerries are handled via freshdesk.
Agents use on daily basis.
What do you dislike about the product?
Analytics metrics takes time and bit laggy experience.
What problems is the product solving and how is that benefiting you?
Resolving Customer querries became ease.
Freshdesk
What do you like best about the product?
The out of box reporting is great and has good standard reporting capabilities
The ability to customise how you need and want the system to work for you
The ability to customise how you need and want the system to work for you
What do you dislike about the product?
Creating own reporting can be complex
Can be difficult setting up chatbots if you do not have a techy background
Can be difficult setting up chatbots if you do not have a techy background
What problems is the product solving and how is that benefiting you?
We can integrate all of our customer communcation channels in one place
showing 371 - 380