Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Best Customer Support Software
What do you like best about the product?
Very user-friendly interface. Handles tickets from multiple platforms in one place. Saves time with workflows, auto-assignments, and responses.Affordable plans. Very good customer support.
What do you dislike about the product?
Lack of advanced features and certain features require additional payment and the mobile is less functional when compared to the web version.
What problems is the product solving and how is that benefiting you?
Freshdesk heping us to organize all cusotmer queries in one place. Provides FAQ section which helps the customers to solve their problem om their own. It shows really good reports to monitor how well my team us performing.
got 2 assignments via freshdesk
What do you like best about the product?
part time assignments give extra earning
What do you dislike about the product?
limit of contacts must be increased on freshdesk
What problems is the product solving and how is that benefiting you?
it is complete CRM for me
Best ticketing tool to resolve customer query
What do you like best about the product?
Freshdesk provide us the easiest user interface to understand customer query and also it helps us to provide best solution within given SLA
What do you dislike about the product?
Nothing as of now but if they can automate to help better
What problems is the product solving and how is that benefiting you?
We take customer queries through e-ticketing tool through Freshdesk to resolve within SLA
Fantastic services and great support
What do you like best about the product?
The ease of use and support from the team
What do you dislike about the product?
There is nothing that I dislike about using Freshworks
What problems is the product solving and how is that benefiting you?
Ease of submitting tickets and effective communication
User friendly and excellent features were to simplfy our routine work.
What do you like best about the product?
Freshdesk is a highly effective and user-friendly customer support platform designed to enhance customer service and streamline operations. Features like ticket routing, SLA management, and canned responses help automate repetitive task, saving time and boosts productivity. It empowers businesses to deliver top-notch customer support while improving efficiency and team collaborations and focus on building customer relationships.
What do you dislike about the product?
The initial setup will be very smooth and after that some time the Freshdesk support will delay in helping us if there is any need or unknown about the product. The higher enterprise prices are little high.
What problems is the product solving and how is that benefiting you?
Yes, I agree with freshdesk were saving the work time and there are end number automation that can be integrated with with other third-party tools as well. That gives a professional response to the customers and it's impressing the brand reputations as well.
Super creative, fast platform.
What do you like best about the product?
I like the assignment of tickets and the creation of routes.
What do you dislike about the product?
So far, I have no problem with the platform.
What problems is the product solving and how is that benefiting you?
There are no problems at the moment.
Freshdesk offers a "fresh" take on cutting edge customer service tools.
What do you like best about the product?
Freshdesk is very customizable, which is important for end customers.
In addition to this, for a top tier product, Freshdesk is very affordable.
In addition to this, for a top tier product, Freshdesk is very affordable.
What do you dislike about the product?
Unfortunately, due to the wide range of capabilities and services, Freskdesk can be overwhelming to begin with.
What problems is the product solving and how is that benefiting you?
Affordable, customizable and both technical and sales support are just a few benefits to Freshdesk by Freshworks.
Tradionally, CRM type products are extremely expensive, with very little support or skill. Freshdesk solves those issues.
Tradionally, CRM type products are extremely expensive, with very little support or skill. Freshdesk solves those issues.
User-friendly and easy to use
What do you like best about the product?
accessing the data using the email address and the content of the mail. saggregiate the data by using various filters available.
What do you dislike about the product?
unable to check the Customer satisfaction reviews unless having an admin access
What problems is the product solving and how is that benefiting you?
Freshworks solves problems in customer support and team collaboration by providing integrated, automated tools.
It helps in enhancing efficiency, improving customer satisfaction, and streamlining business operations for better productivity.
It helps in enhancing efficiency, improving customer satisfaction, and streamlining business operations for better productivity.
Effortless Accessibility
What do you like best about the product?
The best thing I like about Freshdesk is how easy it is to access and understand. I still remember the day I started using Freshdesk—I wasn't very familiar with it, but now I'm a pro at using it.
What do you dislike about the product?
There are no major issues with Freshdesk, but sometimes it tends to lag or display errors like 'Something went wrong,' which can be quite irritating for us.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us interact with customers effectively. Customers can raise tickets for their issues, which we can view in Freshdesk. We then assist them with resolutions, thereby enhancing customer satisfaction and contributing to the growth of our business.
Easy to access
What do you like best about the product?
Easy to handle the tickets and the freshdesk was desigined in simple and classy.
What do you dislike about the product?
Some times the FreshDesk will not work and there will be a issue with Freshdesk and showes the error something went wrong.
What problems is the product solving and how is that benefiting you?
Freshdesk has helped us manage the inflow using automations, execute scenarios and ticket assignments logics.
Automations in freshdesk has helpeed us reduce the agent bandhwidth by 20-25%.
reporting and analytics helped us gaining and improving the metrics.
Automations in freshdesk has helpeed us reduce the agent bandhwidth by 20-25%.
reporting and analytics helped us gaining and improving the metrics.
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