Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Its easy to keep a track on tickets and escalated cases.
What do you like best about the product?
Easy to use, search and communicate with other teams or customers
What do you dislike about the product?
UI is a bit confusing and messed up major problems encountered when it comes to JIRA
What problems is the product solving and how is that benefiting you?
Its helping to solve tickets, escalation cases, communicating with other teams and customers as well.
Reliable helpdesk tool that simplifies office tasks.
What do you like best about the product?
I like that freshdesk has very user-friendly design, which makes it simple to learn and use even for non technical staff. The setup process was quick and our team could start using it without much effort. I rely on it regularly throughout the day, and wide set of features like ticket categorization, auto-assign and status tracking make managing requests more efficient. It also has strong integration options, so we can connect it with other tools we already use.
What do you dislike about the product?
The platform sometimes feels crowded with too many features and it takes time to discover which ones are really useful. Some of the integration steps requires technical knowledge, which is difficult for clerical staff to handle alone. Although the customer support team is helpful but response are not always immediate.
What problems is the product solving and how is that benefiting you?
Freshdesk solves the problem of handling multiple requests and emails by bringing everything into a single platform. It helps me respond to queries faster, keeps records more organized and avoids missing important messages. This has made my daily office work more efficient, structured and less stressful.
A simple and reliable helpdesk tool for daily office work.
What do you like best about the product?
Freshdesk stands out for its ease of use. The interface is very straightforward and i was able to start managing tickets with minimal training. The implementation was smooth and our team adpoted it quickly without technical issues. I also appreciate response customer support, which helps whenever we have questions. Since i use it everyday, it has become part of my office routine. The features like ticket management, canned responses and reporting make my tasks much easier.
What do you dislike about the product?
Although freshdesk is easy overall but sometimes i find that too many features can feel overwhelming, especially for new users. While the integration options are good, setting up certain advanced integrations requires extra help.
What problems is the product solving and how is that benefiting you?
Freshdesk helps organize all customer queries and office requests in one place, instead of scattered emails. This makes it easier to track, respond and close issues quickly. It reduces delays, improve communication and saves time in daily office work.
Freshdesk: Platform which manages customer queries
What do you like best about the product?
It is easy to use as it provides user friendly interface, Our Customer Support team also integrates our application with Freshdesk. It track and manages incoming tickets comes from multiple channels. It effectively organizes customer queries and reduced response time. Automate tasks assigned to agents based on the skill set. It provides multiple support on different channels such as email, call & social media in one place. Provides insight support to improve support quality
What do you dislike about the product?
We can only use it on laptop or Pc not able to use it in mobile phones. On using daily basis it is easy but the deep customization is not an easy price. Some advanced features includes high price to pay.
What problems is the product solving and how is that benefiting you?
It saves time to reduce manual work. It helps to manage customer queries from different channels such as email, chat & call. It automates the repetitive tasks such as follow up, routing & reminders. It helps the Tickets to organize so that we not mis anything.
Freshdesk
What do you like best about the product?
Freshdesk is easy to use and it will save time to collect support information .it make issue to implementation in any organisation.it can alsoitergrate with any other calling software which can help in reporting and analysis to track performance and enhance the support quality of our organisation.
What do you dislike about the product?
some adance features are only avaliable on subscription of fresh desk which leads to lower users of freshdesk. some it is difficult to handle its downtime in organisation who provided 24/7 support to our customers. this leads to customers losses to our organigation.
What problems is the product solving and how is that benefiting you?
Mostly fresh desk collect customer information and provide support to our customer with ticketing tools . its also provide records of providing support to our customers by mailing on fresh desk . overall it sbest ticketing tool in telecommunications industry.
Freshworks empowers collaboration
What do you like best about the product?
Freshworks provides great visibility, a great layout, it is scalable, multiple teams can work individually or collaboratively.
What do you dislike about the product?
Exporting options could be improved, specifically the way the date range is entered.
What problems is the product solving and how is that benefiting you?
We use Custom Objects to further customize Freshdesk to our needs. It is currently a static feature and the ability to integrate to provide automatic versus manual updating would be appreciated.
Good experience for ticket support and resolution
What do you like best about the product?
I have good and smooth experience on fresh desk, as it is easy to raise queries and concern, view your ticket on this platform.
I am happy to share company should engage with them for support queries on this.
I am happy to share company should engage with them for support queries on this.
What do you dislike about the product?
Little bit slow, and ticket closed, take time to reopen if needs to
What problems is the product solving and how is that benefiting you?
Ticket raising and queries resolving platform between two parties
User-Friendly Helpdesk with Great Automation Features
What do you like best about the product?
Clean interface, easy for both agents and Admins to use. Ticket automation rules save lot of manual efforts. Strong Multichannel support and Integration capability. Affordable pricing compared to other enterprising solutions.
What do you dislike about the product?
Mobile App can be laggy and lacks some desktop features. Integrations are good but sometimes limited for niche tools.
What problems is the product solving and how is that benefiting you?
Freshdesk makes it easy to manage the customer support operations, especially for growing businesses like us.
Freshworks Review
What do you like best about the product?
Tracking Customers conversations , adding notes where its make very easy to understand the case,
Its has a ability to to track a customers conversation.
Its has a ability to to track a customers conversation.
What do you dislike about the product?
Some time tickets will not get generated due tech issue
What problems is the product solving and how is that benefiting you?
Whenever ticket get generated along with that respectively other ticket also visible due to which we can see previous notes and all .
Reliable Customer Support Platform for Scalable Service Operations
What do you like best about the product?
Freshdesk provides a structured and efficient way to manage customer interactions. Its ticketing system ensures that no query is lost, and the ability to categorize, prioritize, and assign the tickets makes team coordination straightforward. The platform integrates well with other business tools, and features like canned responses, automations, and reporting dashboards have improved both response time and overall service quality. The UI is intuitive, which has helped in onboarding new agents quickly.
What do you dislike about the product?
While Freshdesk is generally easy to use, cutomizing workflows for complex support process can require additional effort. The mobile app is functional but lacks some of the advanced features available on the desktop version. Reporting could also offer more flexibility in terms of customization for leadership level insights.
What problems is the product solving and how is that benefiting you?
Freshdesk centralize our support operations, reducing dependency on scattered communication channels. It helps the team manage high volumes of queries efficiently, track SLAs, and maintain accountability across agents. This has resulted in faster resolution times, improved customer satisfaction, and better visibility for managers into performance metrics. The automation capabilities have also reduced manual efforts, allowing the team to focus more on delivering quality support.
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