Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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best platform for the tickets
What do you like best about the product?
very very amazing platform for use good filter features it has.
What do you dislike about the product?
Nothing, absolutely nothing. Everything is best
What problems is the product solving and how is that benefiting you?
I am a support engineer and use this platform everyday. This is the best platform used for support management.
Best CRM for support
What do you like best about the product?
Ease of assignments, views, tracking live tickets, automations and analytics.
What do you dislike about the product?
Data takes some time to update on analytics
What problems is the product solving and how is that benefiting you?
high volume management and automations
Frehdesk experience
What do you like best about the product?
This CRM tool is very user friendly and easy to use. keeps the data in very structured manner. implementation is ease which is really helpful. it provide proper access to support the customer . We user on daily basis because other software integration is easy with Freshdesk.
What do you dislike about the product?
Sometimes we need to get the older data which gets removed from portal and we have to get it from cloud.
What problems is the product solving and how is that benefiting you?
We had very unstructured way to manage the customers query and data now it is very easy to maintain the customers data on day to basis.
it really made our work life easy we can easily search out tickets and merchant details easily.
What do you like best about the product?
We can easily find out ticket in this...
What do you dislike about the product?
i dont find anything bad in this as it made our work life easy.
What problems is the product solving and how is that benefiting you?
it solves to find ticket properly and also can communicate with team easily with the help of ticket.
Freshworks is very simple and user friendly
What do you like best about the product?
The system is simple and easy to use! Allows for better interaction between agents
What do you dislike about the product?
Our organization uses freshdesk and freshservice and the communication between the two can be difficult.
What problems is the product solving and how is that benefiting you?
Autmomation and simplicity
A cheaper alternative
What do you like best about the product?
Intergration from Zendesk was easy took around a month overall but was painless. We used tools to migrate our customer service emails.
What do you dislike about the product?
It does have leff features compared to Zendesk but they can be added via the app store built in.
What problems is the product solving and how is that benefiting you?
Cost was the main concern we had used Zendesk previously and were spending around 20% more than I would have liked which is why we moved.
Streamlined Customer Support with Freshworks
What do you like best about the product?
I've been using this for 5 years. The best thing about it is its ease of use, filtering, data safety, and history storage.
Every platform has some problems, but the best among them is the one that gives full support in resolving them
Every platform has some problems, but the best among them is the one that gives full support in resolving them
What do you dislike about the product?
As of now, no implementation needs to be done as per my POV.
What problems is the product solving and how is that benefiting you?
Earlier I was in a customer support team and whenever a customer reach out to us via Mail, a ticket gets generated in helpdest and on that ticket we were giving a solution keeping it on a various status.
Currently we are using it internally across different teams.
Currently we are using it internally across different teams.
Good page for support.
What do you like best about the product?
The optimization it offers, your page is very well optimized and you can provide more efficient support.
What do you dislike about the product?
That it does not offer connectivity features with other pages associated with our company.
What problems is the product solving and how is that benefiting you?
Connectivity with other pages. It would be good to integrate so that we know who our customers are and who are prospects.
Great platform
What do you like best about the product?
I love how everything is one place and the AI features are very convenient.
What do you dislike about the product?
The cost of the AI features is a little pricey.
What problems is the product solving and how is that benefiting you?
The ability to assist multiple customers at a time and resolve their inquiries quickly and efficiently.
User friendly with a lot of customisations for support folks
What do you like best about the product?
The integrations between email, phone, chat, even different social medias and whatsapp is very seamless and convenient. Customer support is pretty good with Freshdesk.
What do you dislike about the product?
You require access to higher plans if you need to use some of the basic features, which is not very convenient.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us solve critical part of the business.All customer queries, issues, complaints are raised here.
There are automation rules, tags, canned responses, etc that help in speeding the resolution time and a greater customer experience.
There are automation rules, tags, canned responses, etc that help in speeding the resolution time and a greater customer experience.
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