The product is a little honeypot server or technology we can deploy in our network. If an attacker gains access to our network and looks around for things, they would find assets that look real but are honeypots. We have a couple hundred of those deployed in our environment, looking like various servers, other types of technology, and workstations spread out across our network.
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A stable tool that alerts the security team about potential threats in the environment
What is our primary use case?
How has it helped my organization?
The tool gives us a lot of heads up if there's a potential threat in our environment. We've seen it when we have had penetration testers running tests. They trip all over it, thinking they're finding vulnerable services to exploit, but they were just alerting the security about their presence.
What is most valuable?
The solution looks like workstations and servers. If somebody tries to poke at one of them, they would think they're interacting with a real live service. The product alerts the security team about threats.
What needs improvement?
The solution must provide deception files across the network.
For how long have I used the solution?
I have been using the solution for two years. My organization has been using it for four years.
What do I think about the stability of the solution?
I haven't seen any performance issues with the solution.
What do I think about the scalability of the solution?
Once you have an appliance deployed somewhere, it's very scalable. It's pretty easy to deploy more traps. We have 14 different locations. So, we needed 14 different appliances that had to be configured, shipped out, and installed on the network. Generally, the product is pretty scalable, considering it has a physical deployment component.
How are customer service and support?
The support’s excellent. The team is always willing to get on the phone and work through our issues. We can go straight to our account manager. It's very convenient.
How would you rate customer service and support?
Positive
How was the initial setup?
We have a cloud management component of the tool, but all the hardware is physically deployed in different locations. We have appliances deployed to each location that run all the different VMs, and it looks like they're on those particular networks. The deployment will be a little bit of a heavy lift if we have a big distributed environment. We've just been using the products since we migrated from the on-premise appliance to the cloud-hosted one. We don't have to do any support or maintenance.
What was our ROI?
For the price that we spend, the peace of mind that the tool gives us is an ROI.
What's my experience with pricing, setup cost, and licensing?
I’m happy with the pricing of the product.
What other advice do I have?
It's a very good solution that meets most needs in the deceptions space. Overall, I rate the tool an eight out of ten.
Helps us achieve large deduplication savings, quick backup times, and good visibility
What is our primary use case?
Commvault Backup & Recovery backs up our central business services for the university. At the enterprise level, we have also expanded our environment to back up colleges across the university, including through specialized networks that we call the Campus Cloud. We provide MDMs and backups for these colleges. Many of our schools did not have any backups before, so this was a real gain for them. We were able to do this fairly easily with Commvault Backup & Recovery. We simply had to add disk space for their backups.
How has it helped my organization?
I appreciate Commvault's automated policies for ensuring that our data is secure and managed correctly. The reporting, alerting, and management that Commvault does automatically, as well as the provision of a health check report, are very helpful, especially for a team of one who manages all of the backups. In other products, we would have to write our own scripts to monitor many of these things, but Commvault's interface makes it easy to quickly assess what it is doing, what it has done, and what we might be missing.
Commvault provides visibility into all of our organization's data. The command center is very helpful, and we have customized the reporting for different business units, groups, and teams based on their needs. I can easily generate reports for them based on what they need from Commvault. Overall, I think it's pretty easy to use.
It is moderately important to us that Commvault has a platform that offers recovery across cloud, on-premises, and SaaS workloads because we are just starting to build more into the cloud. As a college, we have always been fine with everything on-premises, so those other initiatives were not really there. But now, cloud initiatives, doing things in the cloud, and building in the cloud are all on the roadmap, but we are not there yet. Therefore, having a product that can accommodate those needs as they arise is beneficial to me, because I do not want to have to go out and look for other software to do it. So knowing that Commvault can do it if and when I need to is a plus because they are always looking at doing more of those things.
Commvault has enabled us to provide much better data protection for all of the applications that serve the university. Prior to adopting Commvault, we had a large gap in our data protection strategy. However, Commvault now automatically detects and backs up every new VM that is created in our vCenter, without the need for any manual requests. This has minimized the gap in our data protection significantly, and I have rarely had a new machine go for more than one day without being backed up.
Commvault has helped reduce the organization's data management costs. When I started on this team with the old product, there were five people on my team and a dedicated manager. Now, there's just me. This has reduced staff, which I don't think is always a good thing, but it has allowed us to reduce costs. There was an increase in cost for storage and infrastructure, but that was needed regardless. Overall, Commvault has not really reduced the organization's total cost of ownership, but it has reduced a lot of the risk for the university. This is because there was a huge gap in what was being backed up before. People didn't rely on the backups when I joined the university 15 years ago. They had a warehouse full of tape, but no one even knew what was on them. One of the features of Commvault that was important to us was its ability to manage tape and vault. This is not really a thing anymore, but it was a big deal for us when we first switched to Commvault. We also appreciated the fact that Commvault still knows about all of our tapes and the data on them, even though we don't use them very often. This means that we can still bring back the data if we need to, and it will still work. Being on Commvault has also allowed us to get off of tape. We're now able to write long-term retentions to the cloud, which is a huge benefit and a win for the product. This is at least true for us, but it may not be true for all organizations.
It has helped us reduce our backup time significantly. I don't have much to compare it to in this environment because it's so different from what we had before. When we started using Commvault, it was a pioneer in the industry. Before that, we were only backing up a handful of production machines. When we brought Commvault on, we started backing up everything. So, Commvault has reduced our backup time because we're now running a much larger environment, but our backup jobs still take less than 14 hours, even with nearly 3000 VMs to back up each night.
We have reduced our organization's RPO tremendously. We can meet our recovery point objectives in 24 hours.
Commvault has helped reduce our organization's RTO.
What is most valuable?
The use of hyperscale storage hardware and Commvault software has allowed us to create a large storage pool and achieve significant savings in our back-end storage costs. We have been unable to find any other hardware or software solution that can compare to Commvault in terms of deduplication performance. Our storage team has been particularly impressed with Commvault's ability to back up over 13 petabytes of data and 1 petabyte of core storage while achieving deduplication savings of between 88 to 90 percent. The smaller storage footprint that we have achieved with Commvault has been the biggest gain for us. We also appreciate the ease of use and flexibility of the Commvault interface, which allows us to mix and match storage devices as needed.
What needs improvement?
The workflow has room for improvement.
One of my biggest problems has been the lack of specialized training for things like hyperscale for Commvault customers, especially smaller ones like myself. During COVID, Commvault stopped having their conference, which was a major source of education and information for me as a customer. I needed to learn about new functionalities and how they worked, but there weren't many classes available. It seems like Commvault expects customers to take the responsibility of engaging with them, but it's difficult for smaller customers to do so. I've been advocating for smaller customers, and Commvault has listened and started to include us in their roadmap, just like they do for Fortune 500 companies.
For how long have I used the solution?
I have been using Commvault Backup & Recovery for almost eight years.
What do I think about the stability of the solution?
I would rate the stability of Commvault Backup & Recovery nine out of ten.
Commvault Backup & Recovery has helped reduce our downtime.
What do I think about the scalability of the solution?
I am impressed with Commvault Backup & Recovery's scalability and my ability to use different storage options.
How are customer service and support?
Commvault technical support is inconsistent. I'm reluctant to criticize, but I've had challenges with them, particularly from the first level to development. This is a common problem with many solutions, including Oracle. Once an issue goes to development, customers are left in the dark about when it will be fixed. I've had to escalate several issues to my Commvault team over the past few years. While I don't have many cases with Commvault support, it needs improvement.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used Atempo Time Navigator before Commvault Backup & Recovery but could not back up virtual machines or perform snapshot backups. This was a major problem, as we had a large environment of virtual machines that were not being backed up. Commvault solved this problem, as it can back up both virtual and physical machines. This was the main reason we chose Commvault, and we have been very happy with it since then. Atempo Time Navigator also had horrible support.
What was our ROI?
We have seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
Commvault's pricing model and pricing structure were initially confusing, but once we worked more closely with the company, we were able to transition to a subscription license that saved us a lot of money. Commvault had some problems with their costing and pricing initially, but the subscription model is a good one, and the pricing is fair.
Which other solutions did I evaluate?
We evaluated Dell NetWorker and Veeam Backup & Replication. Because Veeam was not able to back up physical machines at the time, we eliminated it from the evaluation.
What other advice do I have?
I would rate Commvault Backup & Recovery nine out of ten.
We are not currently using Metallic, but we are investigating it with our Commvault team for our renewal in 2025. We are also renewing our hardware at the same time. Therefore, we are considering leveraging the Commvault cloud for additional protection, possibly as a tertiary copy with ransomware protection. We engaged with Commvault this year and conducted a ransomware readiness assessment. So, we are looking at Commvault Cloud as a potential location for an AirGap copy.
Implementing Commvault is just as challenging as other backup and recovery solutions, but it is not significantly more difficult.
I have two sites with storage pools at two different locations. One is a primary data center and the other is a secondary data center. I also have some cloud bucket storage. Commvault is used by me and my assisted admin team of 25 people. We provide backup and recovery services to everyone else.
I perform maintenance on Commvault on a quarterly basis.
I recommend taking a close look at using Commvault's software deduplication to write to a hyperscale storage pool, rather than spending a lot of money on a Data Domain appliance with dedupe in the hardware. We saw real cost savings with this approach. Additionally, the new Commvault Cloud subclient is very beneficial for protecting against ransomware, especially by providing air-gapped copies of data. This allows us to eliminate tape from our environment, which was a major goal for us.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Metallic Backup Experience
What do you like best about the product?
The the Metallic Backup solution has the best security mechanism. So we don't want to be worried about that.
What do you dislike about the product?
Actually it cost is high. So I suggest if the cost going down is better
What problems is the product solving and how is that benefiting you?
Physical server maintenance is no longer available.
Reduces traffic, has good deduplication and is easy to set up
What is our primary use case?
We had a requirement to store our database and virtual machine backups in the cloud instead of having local backups. To fulfill that requirement, we use a Metallic solution. The reason that we are moving to Commvault Metallic is that, at that moment, we are using a Commvault backup solution. While using the Commvault backup solution we got positive feedback. So, we didn't hesitate to move to their own cloud solution, Metallic. While using this product, we've also received the same positive feedback.
How has it helped my organization?
We had a backup solution. We were trying to find a better backup solution than the old one. We were searching for backup solutions based on the below criteria:
- Backup-taking method
- Backup retention and the ability to change retention
- WORM feature availability
- Security tools
- 24/7 Availability
- Portability of Backup and VM
- Deduplication ratios
- Encryption mechanism
While we were looking out at the market, we found this solution perfectly matched so we decided to try it.
What is most valuable?
The most valuable feature is the deduplication ratio. It saves most of our space and reduces the network traffic. Space is a very important factor. Thanks to this deduplication ratio, we are able to maintain our backup retention time for a variety of reasons. It also reduces network traffic and saves us from network-related issues. When the backup gets smaller, we can easily transfer between locations very quickly and accurately. It provides good cost savings as well.
What needs improvement?
We are using a production environment with customer-sensitive data on it. As per our central bank rules and regulations, we can't keep our customer's sensitive data in the cloud. So we are looking forward to having a good solution that can work with us. The Metallic team is working on this and will come up with a better solution in the future. If we can figure out this issue, we won't have future issues relating to our government authorities, and we can also fulfill our company's requirements easily.
For how long have I used the solution?
I've been using this product for the last year.
What do I think about the stability of the solution?
It is maintaining our backup without failing.
What do I think about the scalability of the solution?
The scalability is very good.
How are customer service and support?
The support team wants to improve its SLA.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did use a different solution; this is the better solution for us.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We implemented with a vendor team and I would rate their services eight out of ten.
What was our ROI?
We have noticed an ROI related to good space and network utilization savings.
What's my experience with pricing, setup cost, and licensing?
In this product, the cost-benefit is very high.
Which other solutions did I evaluate?
We also evaluated EMC NetWorker, Veeam, et cetera.
What other advice do I have?
This is one of the best solutions I've come across.
I'm working with this product since last year
What do you like best about the product?
It's very simple, and the user interface is very attractive.
What do you dislike about the product?
sometime recovery process getting dragging.
What problems is the product solving and how is that benefiting you?
It helps to take high relayable backups and helps to recover very fast.
A simple and easy-to-deploy solution that provides excellent backup and recovery features and a helpful support team
What is our primary use case?
The product is used purely for backup and restoration of data. A company can use the product if it needs to keep the sensitive data in its disk and cloud safe.
What is most valuable?
The 1-Touch recovery feature is helpful for all customers. If anything happens in the environment and a server shuts down, we can bring it back using the 1-Touch recovery feature. Commvault Backup & Recovery is simple compared to other products.
What needs improvement?
The stability of the tool could be improved. We were not able to take a secondary copy in Metallic on-premise. Some pharmaceutical customers keep their data on-premise so that they can maintain a copy on-premise if something happens to the cloud. Metallic does not provide an option to save a copy of data on-premises.
For how long have I used the solution?
I have been using the solution for four years. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the stability an eight and a half or nine out of ten.
What do I think about the scalability of the solution?
It is scalable. We are providing services for 30 to 45 customers in our organization.
How are customer service and support?
The support team is good. Whenever we raise tickets, the support team is available 24/7.
How was the initial setup?
The initial setup is straightforward. As a beginner, I learned the entire deployment process in an hour. The entire configuration takes three to four hours to complete. The download takes 30 minutes. The installation is purely based on the network strength. If everything is good and we download the right package, the console can be deployed in three to four hours.
What about the implementation team?
We need to download Media Kit from the console to deploy the solution. Then, we must extract it and download the entire software package. After that, we run a set of files from the downloaded package.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive, but it is worth the money. When we choose a good quality product, we must pay for it. We should not expect a good quality product at a lower price.
What other advice do I have?
I have used versions 11.28 to 11.30. I have four years of experience in technical support. We should not think that the solution is expensive. It is worth the money. It is a worthy product. Overall, I rate the product a nine out of ten.
Enables users to store unlimited data on the cloud
What is our primary use case?
Customers who can’t afford storage on their on-premise servers can easily use the product to move to the cloud.
What is most valuable?
I like the Metallic Endpoint feature. Whoever has an Endpoint license can store unlimited data on the cloud. Commvault provides unlimited restoration for free. Other products have a limit on restoration. When we cross the limit, we must pay for restoration.
What needs improvement?
The product does not provide an option to save a copy of data on-premises.
For how long have I used the solution?
I have been using the solution for three to five months.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We have three to five customers using the tool.
How are customer service and support?
Whenever we raise a ticket, the support personnel connects with us at the exact time that they committed to. I can rate the support team a ten out of ten without a doubt.
How would you rate customer service and support?
Positive
How was the initial setup?
The on-premise solution is a lengthy one to configure. We can deploy the solution in three to four clicks, though. The product is purely cloud-based.
What about the implementation team?
To deploy the tool, we must authenticate our email ID on Commvault. Then, we will get a link from which we need to generate a username and password. Once we enter that username and password, we'll get a region of the cloud where we need to configure the storage tool.
What's my experience with pricing, setup cost, and licensing?
The solution is worth the money. Depending on the customer’s feasibility, they pay for the license every year or every three years. The evaluation is given for 30 to 90 days, which has to be paid.
What other advice do I have?
A sales manager, a technical manager, a COO, one of my colleagues, and I handle Commvault in our company. Overall, I rate the tool a nine out of ten.
Offers unlimited backup
What is our primary use case?
We have used Metallic to offer a package of services to some of our clients along with Nutanix. One of our clients just started using it for Mac agents. They purchased approximately 35 licenses.
What is most valuable?
One valuable feature is unlimited backup. You can back up existing users and folders.
What needs improvement?
You can't change Metallic's retention policies without contacting the Commvault support team. We can only change the scheduling within a certain window, like four hours. Restoration also takes a long time. The hypervisor capabilities are also limited in terms of backing up across cloud platforms. For example, if we are taking a backup in Azure and want to switch the backup to AWS, it will take some time.
For how long have I used the solution?
I have worked with Metallic for about a year.
What do I think about the stability of the solution?
I rate Metallic seven out of 10 for stability. The backup and restoration takes some time, and you get some errors when installing a package.
What do I think about the scalability of the solution?
Metallic is a scalable solution. Its primary benefit is unlimited backup for endpoint users. However, not all clients purchase that.
How was the initial setup?
Deploying Metallic isn't complex. You only need to install the onboarding agent. It took approximately half an hour the first time. You have to download the agent package from the console itself and deploy it on the endpoint. You need to put in the login credentials. It will ask for the email ID and password.
What other advice do I have?
I rate Metallic eight out of 10. I recommend using the console instead of the web interface. It's much easier to use.
We are now able to recover virtual machines without relying on the NFS system
What is our primary use case?
We now have the capability to recover a virtual machine without relying on the NFS system, but instead are able to use certain features provided by Commvault. This is why we've opted for Commvault over other technologies.
What needs improvement?
They could work on the implementation of the features.
For how long have I used the solution?
We will be using Commvault Backup & Recovery for the next 3 years.
What do I think about the stability of the solution?
Every three years, we require server updates to either embrace new technologies or enhance our existing technology stack. Therefore, our approach involves reevaluating and refreshing our infrastructure every three years, so we can’t comment on this solution as we have started fresh.
How are customer service and support?
We usually interact with integrators, however if the issue is complex, we refer to technicians for further support and guidance
Which solution did I use previously and why did I switch?
We are consistently exploring new solutions for our systems, and each solution must align with our server requirements and other objectives. Our timing is also a key consideration, as we operate on a three-year cycle. We have worked with SAP, Oracle, and Cisco.
How was the initial setup?
The installation is complex.
What other advice do I have?
I can’t fully endorse it, because it depends on the final use of the customer. I would conservatively, rate it an eight out of ten.
A leading backup provider with easy configuration, manageability, and faster recovery
What is most valuable?
The solution has the fastest backup and better licensing.
What needs improvement?
Compared to Rubrik, MongoDB Data Protector, and NetBackup, Commvault is better. The licensing team was quite tricky recently because they stopped the unlimited files for that license. Commvault made a bank of 500GB only, a node-based license can take it, which is disappointing. Reporting needs to be more granular. Also, there should be a showback of data being backed up, and the backup cost to share the cost internally with the department.
For how long have I used the solution?
I have been using Commvault HyperScale X as a customer. I have almost nine HyperScale nodes and expect four more nodes this year.
What do I think about the scalability of the solution?
The product is scalable. To scale, we need to buy more agents. We’re using HP hardware for HyperScale. We’ve three backup administrators working with the solution.
How are customer service and support?
The customer support is interesting, but they need to work on their competency. My team is happy.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I work with a couple of other solutions, such as HP Store, Veeam, NetBackup, MongoDB Data Protector, and Rubrik. Commvault is the most competitive in the market because local support is easy and faster.
How was the initial setup?
The solution is easy to implement if you have a proper infrastructure and require two people to set up.
What's my experience with pricing, setup cost, and licensing?
The solution is bundled with hardware licensing. If I want to increase the hardware, I have to buy exactly the same because it's based on the core hardware license. We cannot tell discount because we have an NDA signed with Commvault because of my academic license. The solution is more expensive than NetBackup and Veeam but cheaper than Rubrik.
What other advice do I have?
The solution is easy to use after four months of training. Before implementing, make sure you negotiate well and agree to the terms and conditions in advance. Once you implement it, you will use it for at least the next five to six years. So, you must negotiate and file a contract, the best way to know the cost of ownership in the beginning itself. Overall, I rate the solution an eight-point five out of ten.
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