We use Boomi for integration. I manage the Boomi team at my company.
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Boomi made Integration Easy
What do you like best about the product?
Quick and easy integrations, once setup they are good to go.
What do you dislike about the product?
Flow needs some work, needs to be more custom editing
What problems is the product solving and how is that benefiting you?
Moving information from one software to the next.
Boomi is the first-mover pure player Integration platform
What do you like best about the product?
Boomi is the first-mover pure player Integration platform. Its UX
What do you dislike about the product?
The Support solutions for technical issues are usually not unaccurate
What problems is the product solving and how is that benefiting you?
Real-time provision of Data to diverses Applications and Databases. Centralized integrations ubiquituous platform. Centralized Monitoring of Integration Traffic
Great professional services team, support offerings lack a bit in the end user experience realm
What do you like best about the product?
The technical architects are top notch, hands down my favorite part about Boomi! I am not someone who builds integrations, my team supports the runtime, infrastructure, and process reporting for the completed projects, so my feedback is less about the product and more about the professional services side.
All of the professional services team members I've ever worked with are truly phenomenal. Specifically Rahul Panicker and Brian Brinley. Tremendous drive to solve problems, subject matter experts not only in Boomi runtime but also AWS. Pleasant, responsive, knowledgeable. I can't say enough good things. We had trouble getting sufficient answers to our questions from Boomi support, and for our business, we really need the technical architect skillset to unblock us from time to time, and to also help us scale up/out as needed.
All of the professional services team members I've ever worked with are truly phenomenal. Specifically Rahul Panicker and Brian Brinley. Tremendous drive to solve problems, subject matter experts not only in Boomi runtime but also AWS. Pleasant, responsive, knowledgeable. I can't say enough good things. We had trouble getting sufficient answers to our questions from Boomi support, and for our business, we really need the technical architect skillset to unblock us from time to time, and to also help us scale up/out as needed.
What do you dislike about the product?
Navigating support is challenging depending on your service package, there seems to be a lack of consideration for the user experience. For example, we use the runtime monitoring via Professional Services. Boomi support members do not seem to have any ability to see that we have this service, and we have long delays due to Boomi support asking for logs or files that the runtime team could easily provide. When we have instability in our runtime, we would expect Boomi support to work behind the scenes with runtime team, but this doesn't happen unless we tell them that we have this engagement, and they need to do this. Also, we've recently inherited another boomi runtime (acquired tech stack from a company that went under) and they use MCS for both runtime and infrastructure monitoring. It's not clear how communication works, and similar challenges -- Boomi support doesn't seem to have any way to know that they are working with a customer who has MCS. The boundaries are a bit fuzzy from professional service offerings, and these are things that can typically be worked out, just requires a lot of engagement and driving via customer success and various players.
What problems is the product solving and how is that benefiting you?
Transforming + mapping EDI data between our various supply chain partners.
Boomi IPAAS Tool
What do you like best about the product?
Easy to implement
Easy to use
Lot of out of box connectors
User friendly reporting or process properties
Easy to build both A2A Application Integration and Business to Business Integration
Trainings are available on the Platform for free
Easy to adopte the technology
Easy to use
Lot of out of box connectors
User friendly reporting or process properties
Easy to build both A2A Application Integration and Business to Business Integration
Trainings are available on the Platform for free
Easy to adopte the technology
What do you dislike about the product?
Newer things take times to on-board into the platform like new connectors which already exists on other platform.
What problems is the product solving and how is that benefiting you?
Integrating with ERP to push the data exchanges to all the backend system. this will enable the application to help t he business to enable all the purchase to fulfillment and finally payment
Boomi is a great iPaaS platform and it will meet most organizations integration needs
What do you like best about the product?
Here is a few of the benefits that we have gotten out of Boomi:
Reduced implementation time significant
Made integration logic easier to find and understand, as it is not hidden in code somewhere
High reusability, as we have implemented all integrations following a similar structure
Lots of standard connectors, so you don't have to create the connection to a standard system.
Good overview in the platform and easy tools to check processes and configuration
Reduced implementation time significant
Made integration logic easier to find and understand, as it is not hidden in code somewhere
High reusability, as we have implemented all integrations following a similar structure
Lots of standard connectors, so you don't have to create the connection to a standard system.
Good overview in the platform and easy tools to check processes and configuration
What do you dislike about the product?
Generally I really like the product a lot, so here is a few things to consider
You need to build design framework for your integrations, as there is a lot of different ways to go about creating the integration.
Errorhandling should also follow a framework, so that the different types of error are caught the right way and information is sent to the right people. Technical error are send to IT and data errors are sent to the right business unit.
I really recommend finding some experts in boomi to get started the right way. Otherwise you could end up with very complex integrations for no reason.
You need to build design framework for your integrations, as there is a lot of different ways to go about creating the integration.
Errorhandling should also follow a framework, so that the different types of error are caught the right way and information is sent to the right people. Technical error are send to IT and data errors are sent to the right business unit.
I really recommend finding some experts in boomi to get started the right way. Otherwise you could end up with very complex integrations for no reason.
What problems is the product solving and how is that benefiting you?
Boomi is solving all kinds of business problems. Generally doing the bulk load of work in terms of business partner communication, customer invoicing, finansial data collecting. We could not run the business without having a iPaaS doing so much.
Satisfied Boomi Customer
What do you like best about the product?
1. Ease of Use
2. Extensive feature set
3. Excellent self-paced training
4. World-class support
2. Extensive feature set
3. Excellent self-paced training
4. World-class support
What do you dislike about the product?
1. Price
2. Some expected features aren't available
3. Documentation can sometimes be confusing
2. Some expected features aren't available
3. Documentation can sometimes be confusing
What problems is the product solving and how is that benefiting you?
Boomi enables data sharing and consolidation between multiple disparate applications, systems and platforms. Our Boomi integration processes allow connection and communication between our internal ERP and custom business systems, our cloud CRM, and multiple 3rd-party platforms. These integrations have allowed us to automate batch processes, share real-time data between previously-siloed systems, and deliver time-savings and process efficiencies to our business users.
Reliable Platfrom
What do you like best about the product?
The simplicity in usage, straightforward implementation, and seamless integration capabilities are the standout features of Boomi.
What do you dislike about the product?
The licensing model of Boomi is a source of dissatisfaction for me
What problems is the product solving and how is that benefiting you?
Boomi addresses various challenges in data integration, workflow automation, and application connectivity. Its ability to streamline these processes results in enhanced operational efficiency reduced manual efforts, and improved data accuracy. The platform's versatility in connecting disparate systems facilitates a more cohesive and agile business environment. Overall, Boomi's solutions contribute to a more integrated and efficient workflow, providing tangible benefits in terms of time savings, resource optimization, and better data management.
Stable product, suitable for limited integrations and lacks flexibility
What is our primary use case?
What needs improvement?
Every product has its pros and cons. Boomi has some drawbacks, but it's generally okay. It could be better in terms of features, flexibility, and especially storage. We have issues there.
In day-to-day operations, tracking transactions is a major challenge. It takes hours to track a single transaction. It is not a straightforward process.
Other products like TIBCO or IBM have simpler transaction tracking by ID. In Boomi, it's much more time-consuming. We need to go through each and every timestamp and identify the transaction details. It is a pain point for us.
We use Boomi only for process execution. We used it for API and APM but switched to Azure APM. The low latency mode is another pain point. General mode consumes a lot of resources, but to have adequate logging information, we need to deploy in general mode.
Whereas low latency gives very good throughput and good performance, but we are losing a lot of important information. So these are the some of the aspects.
For how long have I used the solution?
We've been using it for four years.
What do I think about the stability of the solution?
It has been a stable product.
What do I think about the scalability of the solution?
Scalability is another challenge for us. It is not scalable, not for our architecture and implementation setup. It hasn't been scalable for us.
It's used across multiple countries, so there are quite a few end users using this in our company.
How are customer service and support?
The technical support is good, albeit a bit expensive. We used to have professional services but now manage it internally with other vendors.
Support is actually very good. Response speed depends. Only for P1 and high-priority cases do you get quick responses. Otherwise, we need to chase them for P2, P3, or P4. We might wait a while for traction. But knowledge-wise, support is good. They have good people with good knowledge.
So, I would rate it a seven out of ten for knowledge and support, but perhaps a lower score for response speed on lower-priority cases.
Unless we go with professional services, it's expensive. Regular support is okay, though.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
The pricing is not reasonable at all. It's very high. Maybe Boomi is making changes recently, planning to triple the prices. That's a significant increase, and that's not gonna work at all for us.
Which other solutions did I evaluate?
We are planning to switch from Boomi. We are looking at Azure Logic App and Software AG. We're just exploring and have a year before making a decision.
What other advice do I have?
For Boomi, if your integration scope and work are limited, you can go with it. But for complex landscapes with multiple systems and close transaction monitoring, especially in finance or insurance, then you should look for more futuristic tools.
We've worked with many integration tools. For Boomi specifically, I'd rate it a six out of ten.
A tool that is easy to use, cost-effective, and offers a large set of functionalities
What is our primary use case?
I use Boomi AtomSphere Integration in my company to manage all types of integrations, including SAP integrations, database integrations, and other enterprise-level integrations.
How has it helped my organization?
It allows to migrate to new PaaS services without changing the core of the entrprise application architecture
What is most valuable?
The most valuable features of the solution are its mapping functionality and the low-code, no-code nature of the product.
What needs improvement?
Boomi AtomSphere Integration is not yet exposed to the world as a good product owing to certain shortcomings in the area of marketing where improvements are required.
For how long have I used the solution?
I have been using Boomi AtomSphere Integration for 0ver 8 years. My company has a partnership with Boomi AtomSphere Integration.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
Considering my company's clients, I think that a couple of thousand users use the solution.
It alsso works seamensly with Kubernetes conyainer platforms like OpenShift
How are customer service and support?
I have had no issues with the product to contact the technical support team.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In the past, I have used other tools.
My company chose Boomi AtomSphere Integration since it is easy to use, cost-effective, and offers a large set of functionalities.
How was the initial setup?
The product's initial setup phase was easy.
The solution is deployed on the cloud and on an on-premises model.
What was our ROI?
I am not engaged with the part involving the product's return on investment. My company's customers who use the product have experienced a good return on investment.
What's my experience with pricing, setup cost, and licensing?
Boomi AtomSphere Integration is a relatively cheap and cost-effective product compared to other products like SAP or Oracle. I don't know the exact price of the product.
What other advice do I have?
I recommend the solution to those who plan to use it.
I rate the overall product a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Automation integration by Boomi
What do you like best about the product?
It is best for integration any apps to another apps.i am working on Boomi from last 2 yrs. And found we can manipulate any data like XML,json,CSV easily here. And integration is very easy here.
What do you dislike about the product?
Nothing to dislike here because it's ui is also better'and easy to understand.
What problems is the product solving and how is that benefiting you?
Through the help of Boomi I can easily grab data from third party apps like Salesforce, Shopify etc and manipulation is also easy.
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