Workflow automation has reduced onboarding effort and now needs more granular admin controls
What is our primary use case?
My main use case for SignNow is onboarding, such as new team member onboarding, and also change management and any access requests.
For onboarding, SignNow is being used when a new team member joins and there is the whole process of policy acknowledgements, equipment handoffs, and different types of forms. In this case, we use SignNow to sign the documents and send them quickly.
What is most valuable?
The best features that I have seen in SignNow are the workflow automation, such as the reminders, expiration, and also the team sharing option. Additionally, I have loved the integrations that SignNow currently has. The security part of it is also really impressive.
The workflow automation and reminders in SignNow have helped my team in day-to-day life. When we have onboarded a new person, there are a few reminders set so that the new onboard gets a particular reminder that the form needs to be signed at that time. This ease is maintained and we do not need to follow up continuously. This is something that really helped.
SignNow has positively impacted my organization because these quick things that need manual intervention are faster, and it is helpful due to fast approvals. Additionally, the lower cost because of email-based processes and strong traceability for audits and compliance purposes is something it has helped with.
What needs improvement?
SignNow can be improved by having more granular admin roles, permissions, and some strong domain organizational controls. Additionally, API or webhook reliability will also guarantee higher and better parity. More richer template versioning and conditional logic in SignNow will really make it better.
On the user experience side, I think things can be more user-friendly.
For how long have I used the solution?
I have been using SignNow for one year.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
SignNow's scalability is great.
How are customer service and support?
Whenever we had any issues, the customer support was really helpful and quick, so 24/7 support is received from them.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not previously use a different solution; this is something that we have been using from the start.
What was our ROI?
I have seen a return on investment with SignNow because the manual process required the intervention of multiple employees, but here, things are taken care of by SignNow. The reminder and expiration features help, and we have avoided paper. This has helped to avoid courier costs and printing costs, and saved labor as 8 to 15 minutes per document was needed previously, but here SignNow helps. Additionally, there are fewer errors.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for SignNow is that all of it is affordable from the point of the organization. The pricing, setup cost, and obviously the maintainability and licensing have helped a lot because there is no mandatory setup fee for SignNow. That is something that I have liked. Things are also on a per-user basis, so we do not actually pay for the whole thing, but we pay per user.
Which other solutions did I evaluate?
I did not evaluate other options before choosing SignNow.
What other advice do I have?
My advice to others looking into using SignNow is to go for it because it will really help to reduce costs on a daily basis. It will also save the time of employees and let employees actually focus on the more important things. I would rate this review a 7 on a scale of 1 to 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
SignNow is an affordable eSignature solution for small businesses
What do you like best about the product?
It used to be cheaper than competitor products, like Adobe Sign or Docusign. Templates were available to use, but customisation and document sharing was limited.
What do you dislike about the product?
I found teh platform's UI/UX cumbersome, and features with template customisation and document sharing were not as well though through as I would have liked.
What problems is the product solving and how is that benefiting you?
We've been using SignNow as an easy-to-use and affordable entry-level esignature solution at my remote-first company. It was a budget-friendly solution with limited features.
User Friendly E-sign App
What do you like best about the product?
It is helpful to use this app for having our clients and contractors sign agreements with us. It is user friendly.
What do you dislike about the product?
The formatting seems to change frequently, so takes a bit of time to see how to navigate on a regular basis. Some changes have been improvements and some seem unnecessary.
What problems is the product solving and how is that benefiting you?
Helps to get fast turnaround on contract approvals.
Works as intended for the most part
What do you like best about the product?
Pretty intuitive to use and does what I need it to.
What do you dislike about the product?
Have had some deliverability issues with it that I don't seem to run into when I try out other providers. Support wasn't helpful with getting any of this resolved.
What problems is the product solving and how is that benefiting you?
We need a quick and easy way to get documents signed electronically.
Easy to Use
What do you like best about the product?
Easy to navigate even for clients not tech friendly, lots of options for different document groups and signatures.
What do you dislike about the product?
Nothing, very user friendly. I have never needed customer support so I can not speak to that
What problems is the product solving and how is that benefiting you?
Need of an easy e-signature option for my clients
Less expensive alternative to DocuSign
What do you like best about the product?
Signnow does everything our smaller company needs at a fraction of the price of DocuSign.
What do you dislike about the product?
It would be nice if when someone fills in a field, it would automatically fill elsewhere.
What problems is the product solving and how is that benefiting you?
Easy way to get e-signatures
Good, Simple Software for E-Sign
What do you like best about the product?
It's super easy to use, very intuitive for both our staff and customers.
What do you dislike about the product?
It doesn't have simple pre built integrations with Salesforce.
What problems is the product solving and how is that benefiting you?
They're enabling us to collect e signatures on contracts.
Good and affordable solution that still needs improvement and a better user experience
What do you like best about the product?
The web version is easy and intuitive to use.
What do you dislike about the product?
Getting documents signed, managing signers, and editing templates from the mobile app is very painful.
What problems is the product solving and how is that benefiting you?
It helps us keep all stakeholders informed about all documents in the process of getting signed. It also makes it easy to maintain a repository of signed documents.
Good site with good functionality.
What do you like best about the product?
Sign Now makes it easy to upload documents, create fillable fields, save templates, and send documents for completion and/or signing. There are a lot of useful options that make Sign Now a very functional site for handeling documents.
What do you dislike about the product?
Sign Now needs to have much more accessable customer service. Their platform has grown a lot in the past few years, and there are options and functions that I'm sure are avalable that I am not aware of. There needs to be a way of having a one on one meeting with someone from Sign Now who could walk a customer through the various aspects of the platform.
What problems is the product solving and how is that benefiting you?
I use Sign Now to get contracts and onboarding documents out to contractors and employees so they can complete the required paperwork electronicly. This allows me to receive documents that are legable and complete. Using Sign Now also allows me to store templates so I do not have to repeat the setup process for the documents that I frequently use.
Good e-signing system
What do you like best about the product?
It has a really easy user interface to be able to add, combine and digitally sign documents. We're using it daily for client signatures. We haven't used customer support yet so I can't comment on this.
What do you dislike about the product?
That you can't archive combined documents in our subscription, and it's not as widely used as Adobe or other e-signature software.
What problems is the product solving and how is that benefiting you?
Getting documents signed remotely and saving time and cost of traditional postage
