signNow
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Horrible Customer Service
What do you like best about the product?
The pricing is attractive and the fact that it integrates with Zapier.
What do you dislike about the product?
Absolute radio silence. Try to get in contact with their support - it's non-existent. Stay far, far away from this company. I have used Hellosign, Rightsignature and Docusign - ALL 1000x better. It's literally been 2 weeks of emails and contacting support via other channels and NOTHING.
What problems is the product solving and how is that benefiting you?
Electronic signatures
Recommendations to others considering the product:
Absolutely not. I never write reviews but this support has been RADIO SILENCE.
Good value and easy to use
What do you like best about the product?
Compared to other electronic signature platforms, SignNow is very easy to use and is at a price point that a variety of different type of organizations can take advantage of it.
What do you dislike about the product?
You need to warn people ahead of time that a link is being sent to them or they may think it is spam and won't click the link that takes them to the document that needs to be signed.
What problems is the product solving and how is that benefiting you?
We need to have a lot of paperwork signed from a variety of people, and sending them by postal mail takes a long time not only just because of the postal mail process (send it to them and have them send the fully executed document back) but also because it is easy to be put in a pile on someone's desk and forgotten about. With SignNow, people can quickly sign the document and you can easily send reminders if they have not yet signed the document.
Recommendations to others considering the product:
Like other e-signing services, there are different pricing levels but the basic $5/month option if great for basic signing needs at a price that can't be beat. Also, no specialization needs to take place - just upload a PDF and insert where people need to add info (sign, date, initial, etc.), which is great for contracts.
Does everything you need it to.
What do you like best about the product?
I really like that it makes it's easy for a client review papers, documents, and contracts. Easy to upload and fill out. You can customize the boxes and areas. You can CC yourself to receive a copy. You can cancel and delete the document if needed.
What do you dislike about the product?
I have had many clients say the on an Iphone it's requiring you to download the app and makes it hard to view the documents without it. Also I would like an option that allows the CC person to receive notification once the contract has been signed.
What problems is the product solving and how is that benefiting you?
Getting customer serviced quickly since contracts are returning faster. Smaller waiting period for all our clients.
Recommendations to others considering the product:
Try it out. You won't be disappointed.
Customer service is impossible
What do you like best about the product?
I like the idea of the pricing for an electronic signature solution. Too bad I won't be using it based on the unprofessional appearance and zero customer support
What do you dislike about the product?
Customer Service and unprofessional appearance of signature fields
What problems is the product solving and how is that benefiting you?
None. I stopped using it.
Recommendations to others considering the product:
Don't expect any customer support.
Very easy to use!
What do you like best about the product?
I like that you can send binding contracts and documents that must be signed by a client with the convenience of never having to leave the comfort of your own area.
What do you dislike about the product?
I don't like that when you CC a person and the client signs the contract the person CC'd doesn't always receive notification that the client has signed the document.
What problems is the product solving and how is that benefiting you?
Saving money on travel and making it easier for clients to review contracts without the hassle of having to go to a location.
Recommendations to others considering the product:
Definitely recommend it to any one have to deal with contracts and legal documents.
Easy to annotate, sign
What do you like best about the product?
Easy to annotate, sign and have delivered same day. I have used this multiple times working with my home office in another state.
What do you dislike about the product?
Sometimes, when there is a lack of business, it can be costly. It would be easier to have a pay per signature using premium features
What problems is the product solving and how is that benefiting you?
Not waiting for something in the mail to be signed. It can be signed electronically.
Review of SignNow
What do you like best about the product?
SignNow is very user friendly. It's a great alternative to emailing a PDF to a client who then has to print it, sign it, and then scan back in to email it back. It makes our new client process much quicker and easier. It's easy to add an additional signer as well. I like the templates option for sending out standard documents.
What do you dislike about the product?
I wish there was a setting so I didn't have to keep changing the "customize signer email" portion every time. It will automatically send from an email address and we change it every time to be send from our office name instead. I feel it looks more professional that way and there's no confusion as to who it's coming from.
What problems is the product solving and how is that benefiting you?
We use to send our fee agreements via email and the client could fill in all their information through the fillable form except the the signature, so they would print, sign, scan, and email. Now it's all done electronically.
Recommendations to others considering the product:
SignNow is user friendly, affordable, and makes getting client signatures so much easier than email, print, sign, scan, email.
Easy and Convienent
What do you like best about the product?
I really like that it has a search bar for things I'm looking for quickly. I also like the UI. It's very easy to self navigate and use. Doesn't take much to understand how to load a document.
What do you dislike about the product?
I don't like that even though you may CC yourself you may not always receive a copy of the document if the client signs it. It's a hit or miss type of feature. Also IOS users have to download the app in order to sign the document instead of being able to pull it up on their web browser.
What problems is the product solving and how is that benefiting you?
It makes record keeping a lot easier. It enables us to service the client a lot faster and helps the client see first hand what they are receiving before signing up for the actual service.
Recommendations to others considering the product:
This is definitely one of the easier ones that I got to use. You won't be disappointed.
SignNow quick and convenient
What do you like best about the product?
The convenience of being able to sign a document on the fly has beeen very helpful.
What do you dislike about the product?
With so many signature apps, it’s hard to find the bedsd one to work with.
What problems is the product solving and how is that benefiting you?
I often have to sign documents for work or for my kids school and I’m able to do this efficiently from my phones
Great Solution, Great Price!
What do you like best about the product?
The platform is easy to use and is a fraction of the cost of similar solutions with all the same features.
What do you dislike about the product?
We have yet to find any real faults with SignNow. We are happy with our decision.
What problems is the product solving and how is that benefiting you?
We are using SignNow to obtain signatures needed for system updates and changes. It is an easy and convenient way for the endorser to sign off on the request, even when they are away from the office. It has decreased turn around time for these types of requests.
Recommendations to others considering the product:
This is a great solution at a great price!
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