signNow
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Our SignNow Experience
What do you like best about the product?
It was very simple to use, realistically. Because there were no advanced integrations or anything like that to consider, it was just a very easy eSignature platform to integrate into office workflow.
What do you dislike about the product?
The support left very much to be desired. We weren't a big fan of them at all, especially given the cost.
What problems is the product solving and how is that benefiting you?
We needed to move to a more modern eSignature platform. It served that purpose and little else.
Recommendations to others considering the product:
Consider very carefully if your users are okay to manage with little support. The support was honestly the worst part about the entire experience. The software is functional, but very simple. There aren't a lot of complex actions you can take with the software.
Worked like a charm
What do you like best about the product?
easy to use - I like not having to mail contracts and get signatures easily and quick. Makes my work life much easier and makes my clients more willing to book!
What do you dislike about the product?
I would like pre-made contract templates. If there were pre-made contract clauses for different fields it would be a little easier to implement
What problems is the product solving and how is that benefiting you?
I wanted to get signatures from clients quickly and easily without the hassle of them printing a contract and mailing it back to me.
Recommendations to others considering the product:
I've recommended to many friends and can't wait to fully implement into my business. I think it is a much easier method for contracts than I have seen in other programs.
Excellent Product
What do you like best about the product?
The clean user interface and ease of use.
What do you dislike about the product?
I wish there was a way to copy an existing document and retain the form fields.
What problems is the product solving and how is that benefiting you?
Student registration and annual reviews for students that are at a distance.
Recommendations to others considering the product:
Great product. It doesn't do everything, but what it does, it does well.
SignNow is a basic doc - fill option
What do you like best about the product?
The process flow and management of forms. It is pretty easy to set up.
What do you dislike about the product?
There are a lot of limitations -including lack of basic customization.
For example, rather than tabbing through the form, every field requires that you mouse-click to get to the next field. This is slow and cumbersome and if it were up to me, we would find an alternative software.
For example, rather than tabbing through the form, every field requires that you mouse-click to get to the next field. This is slow and cumbersome and if it were up to me, we would find an alternative software.
What problems is the product solving and how is that benefiting you?
We now have a web based process for signing forms, with multiple signers are involved.
Recommendations to others considering the product:
Look around and test the product before buying. They really need to make the form-fill process quicker by allowing users to tab through the fields.
Great, Easy to Use Product!
What do you like best about the product?
The simplicity and ease of uploading a document, adding a couple of signature fields and firing off to our prospects and clients. Has increased deal velocity.
What do you dislike about the product?
I may be missing something, but I don't see how I can add/edit signatures/text, etc. after adding the first time.
What problems is the product solving and how is that benefiting you?
Deal Velocity: my making signing contracts/proposals/NDA's simpler, our deal velocity has increased.
Recommendations to others considering the product:
Use it to increase deal velocity!
Great customizable workflows
What do you like best about the product?
The customizable workflows through document groups etc
What do you dislike about the product?
Can't attach things before sending out
Can't have an "either/or" signing order
Can't format text in a text field
Can't have an "either/or" signing order
Can't format text in a text field
What problems is the product solving and how is that benefiting you?
Speed and ease of customer returning signed contacts, increased visibility with the api, managing all moving parts of our internal process.
SignNow is the eSignature tool
What do you like best about the product?
It’s the best eSignature tool and with rich Ui and easy to use and compare to our earlier tool SignNow is the best
What do you dislike about the product?
None to say ui and api integration are the best features
What problems is the product solving and how is that benefiting you?
consumers needs were met
Lower Price Than Competition, but Unreliable
What do you like best about the product?
We looked at several products before choosing SignNow and did so mostly based on price. They had the features we were looking for and were much cheaper than DocuSign, Adobe, and other e-signature applications we looked at. The workflow/routing functionality is really beneficial, especially if you don't have another solution at your organization that can manage workflows.
What do you dislike about the product?
SignNow is not nearly as polished as other products. We've been using it for a little over a year and thought some of the bugs might get worked out, but it performs identically today as it did a year ago. Most of the things are fairly minor, but they add up quick. For example, the tab stops are erratic and cause some headache for those filling out forms. Also the documentation is poor, in my opinion.
The biggest cause for concern though is the reliability and support of the product. The authentication portal is unavailable several times a week and this has been going on for weeks. When this happens, existing forms can still be filled out, but no new forms can be created or modified and form owners can not check on the status of forms. SignNow has phone and email support, but I've called the support line several times and am always instructed to leave a message and it is never returned. Also, emailing their support typically does not yield a response. I've emailed in about 20 times over the past year for different things and have received a response for five of them.
The biggest cause for concern though is the reliability and support of the product. The authentication portal is unavailable several times a week and this has been going on for weeks. When this happens, existing forms can still be filled out, but no new forms can be created or modified and form owners can not check on the status of forms. SignNow has phone and email support, but I've called the support line several times and am always instructed to leave a message and it is never returned. Also, emailing their support typically does not yield a response. I've emailed in about 20 times over the past year for different things and have received a response for five of them.
What problems is the product solving and how is that benefiting you?
We were trying to find a solution to handle electronic signatures, but really found the platform most beneficial for workflow management.
Recommendations to others considering the product:
Unfortunately this product is too unreliable to use. We would not purchase again, even though the price is attractive.
Excellent for the price
What do you like best about the product?
Very simple interface and easy to add fields etc to your documents.
iPhone app is also good.
iPhone app is also good.
What do you dislike about the product?
Very generic support and training videos are not good.
What problems is the product solving and how is that benefiting you?
Much faster to collect signatures on the many documents we produce.
Recommendations to others considering the product:
Be prepared for lack of support
only option for us, but very buggy
What do you like best about the product?
We needed a software that would allow for self-population. The purpose of Sign Now in our company is to create an online application for our staffing company. Because each page has the same information on it (Name, social, signature, date, etc) we didnt' want our employees to have to fill out the same info every single time. Sign Now accommodates that. When I label the field as "name" and then later make another field and label that one as "name," all my employee has to do is click the box and it automatically carries what was in the first "name" field over to the second. It makes it easy to fill out our 15page application in less than 20 minutes, especially as most of our employees can't touch type.
It took me 3 months of reviewing software to find Sign Now, and it was the only thing that allowed for both the self population, and for me to upload my 15-page PDF, and have it sent directly to my email afterwards.
It took me 3 months of reviewing software to find Sign Now, and it was the only thing that allowed for both the self population, and for me to upload my 15-page PDF, and have it sent directly to my email afterwards.
What do you dislike about the product?
It is very glitchy. For instance, like I said above, our app is 15 pages (plus 2 intro pages, and 10 pages at the end for a company policies).
Any time I put a new box on the page and the change the size or move it to the right spot, it jumps me back up to the top of the first page, and I have to scroll all the way back down to where I was. Every. Single. Time. No exceptions. This gets really old really fast when there are 50 fields on a page that are all different sizes.
The other thing that irritates me is the customer support. I called them once while we were having issues logging in, and just finding the phone number was hard. When I did call, I had to leave a message, and to this day I haven't gotten a phone call back. I also sent an email. about a month later I received a reply. Luckily we figured out our issue.
Lastly, it doesn't work well on mobile (at least for us) and the formatting of the form comes back super wonky. This is a problem as most of our potential employees have phones, but not laptops.
Any time I put a new box on the page and the change the size or move it to the right spot, it jumps me back up to the top of the first page, and I have to scroll all the way back down to where I was. Every. Single. Time. No exceptions. This gets really old really fast when there are 50 fields on a page that are all different sizes.
The other thing that irritates me is the customer support. I called them once while we were having issues logging in, and just finding the phone number was hard. When I did call, I had to leave a message, and to this day I haven't gotten a phone call back. I also sent an email. about a month later I received a reply. Luckily we figured out our issue.
Lastly, it doesn't work well on mobile (at least for us) and the formatting of the form comes back super wonky. This is a problem as most of our potential employees have phones, but not laptops.
What problems is the product solving and how is that benefiting you?
Allowing our employees to fill out the application quickly and easily has actually helped us hire more people. Because of the demographic we work with, there were many times when perfectly good employees chose not to fill out the application because they were unable to read, write, or didn't have the patience for it. We have hired more employees since doing the application, and, since we're a staffing company, we've made more.
Recommendations to others considering the product:
Best used for shorter documents, or documents with limited fields.
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