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Reviews from AWS customer

2 AWS reviews

External reviews

620 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Financial Services

Simple, Innovative, and Supportive

  • June 09, 2025
  • Review provided by G2

What do you like best about the product?
When an issue needs fixed, the support team are willing to go through the process of resolving an issue, meaning that the issue can be resolved by yourself should it arise again.

The account manager is always seeking feedback, and on one occasion my suggestion was actually implemented, making the process I was following much easier to apply.

The simple design of the UI means you aren't lost in dead end loop holes. Everything is easy to find which can be particularly helpful when dealing with an urgent issues.
What do you dislike about the product?
The data export functionality is limited, and some parts cannot be exported, meaning you need to setup an API query, which can be time consuming.

There is also sometimes an issue with the endpoint agent detecting being unable to detect users' permissions and this results in the policies defaulting to the base policy.
What problems is the product solving and how is that benefiting you?
Routing traffic between multiple sites within the region, which was a big issue beforehand with our previous provider. However the support we have been given on this has been fantastic and we haven't had any issues.


    Wholesale

Sophos XGS Firewall: reliable, good value for money, powerful

  • June 08, 2025
  • Review provided by G2

What do you like best about the product?
We've had very positive experiences with our Sophos XGS firewalls in terms of device reliability and performance. The integration of the firewalls with Sophos Central is also very useful, allowing a centralized overview and management alongside other products like Sophos Email Advanced, Sophos Wireless and Sophos MDR. Connecting our depot locations via OSPF/EthernetConnect/RED works flawlessly.
What do you dislike about the product?
The migration from Sophos UTM to Sophos XGS Firewall is very time-consuming and not intuitive.
What problems is the product solving and how is that benefiting you?
Represents a reliable, powerful and affordable firewall.


    SREEDHAR P.

Powerful, Easy to manage Security Solution

  • June 08, 2025
  • Review provided by G2

What do you like best about the product?
Robust Security Features Especially the synchronized security & Realtime threat intelligence
What do you dislike about the product?
Firmware updates may cause minor disruptions
What problems is the product solving and how is that benefiting you?
Advance threat protection, application control, bandwidth misuse and real time reporting


    Kotebavi M.

Manager -procurement

  • June 08, 2025
  • Review provided by G2

What do you like best about the product?
Very good product and easy to manage and moniotor
What do you dislike about the product?
Compare to other product , price is higher side
What problems is the product solving and how is that benefiting you?
Filtering, Web security,


    Veterinary

Sophos Firewall Proves Indispensable, Streamlining Security Management Over 10 Years

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
We've been using Sophos Firewall for just over 10 years across multiple sites, and it has consistently delivered outstanding performance, visibility, and security. What makes Sophos stand out is its perfect balance of robust protection and user-friendly design. The web interface is intuitive, policy management is straightforward, and integration with Sophos Central creates a truly centralized, seamless experience.

Sophos Firewall provides deep insights into network traffic, powerful application control, and real-time threat intelligence. Advanced features like synchronized security, SD-WAN capabilities, and intrusion prevention operate flawlessly, giving us enterprise-grade protection without the complexity. The real-time reporting tools offer excellent visibility, and we’ve experienced consistent, high-speed performance even under heavy traffic loads.

Sophos has also proven to be proactive with frequent updates and feature enhancements that keep us ahead of evolving threats. Support is responsive and knowledgeable, making rare troubleshooting moments painless. We’ve also significantly improved remote user security and simplified branch office connectivity thanks to the firewall’s reliable VPN and routing capabilities.

If you're looking for a powerful, scalable, and easy-to-manage firewall solution, Sophos is the way to go. It has greatly improved our security posture while saving time and simplifying day-to-day network management.
What do you dislike about the product?
Honestly, very little. If I had to nitpick, the initial setup can be a bit detailed, but that’s expected for any enterprise-class firewall. Once configured, it’s smooth sailing.
What problems is the product solving and how is that benefiting you?
As our company has grown, so have our cybersecurity challenges—ranging from increased remote access needs to a larger attack surface and more complex network infrastructure. Sophos Firewall has played a critical role in helping us scale securely. It addresses key issues like advanced threat detection, secure remote connectivity, application visibility and control, and network segmentation—all in one unified platform.

The ability to integrate with Sophos Central allows us to manage policies and monitor activity across all locations from a single pane of glass, which has drastically improved operational efficiency. Its synchronized security with endpoint devices gives us real-time threat response capabilities, reducing incident response time and containing threats before they spread.

Ultimately, Sophos Firewall provides us with peace of mind, knowing our network is protected as we grow, without overwhelming our IT team with complexity. It’s a scalable, intelligent solution that aligns perfectly with our expanding business needs.


    Veterinary

Sophos Firewalls appreciated for user-friendly interface and ease of use

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
We have used Sophos firewalls for 10 years now and have continued to use them because of their ease of use, their great licensing structure, and their interface.
What do you dislike about the product?
My only dislike about Sophos Firewall is the support that we receive. We have had some good experiences but sometimes we run into issues where techs don't have good knowledge of the product, and they refuse to escalate tickets. Otherwise we love the product and the hardware and have had great success with it.
What problems is the product solving and how is that benefiting you?
Having a solution that was scalable to multiple sites was a big factor in choosing a product. Sophos Firewall has the ability to act standalone but can also be deployed in HA, and then you can aggregate multiple sites into Sophos Central for easier management of multiple locations. This was a huge benefit we found for using Sophos Firewall.


    Ajith Joel P.

Preferred Next-Gen Firewall with Exceptional Value and Capabilities

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
Sophos Central for centralized management, SD-WAN capabilities, Easy to implement and customer support.
What do you dislike about the product?
Scalability constraints specific to respective industry requirements
What problems is the product solving and how is that benefiting you?
We had a business case to deploy a cost effective firewall with exceptional capabilities and this prompted us to evaluate the Sophos firewall. We replaced the existing firewall which has less capability and costlier than Sophos firewall. Accordingly we got benefited with better performance, exceptional capabilities and cost savings.


    Prajakta T.

best gatway security for my network

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
There is firewall implemented in my network is Sophos and it help me to protect my users to use unwanted website and applications and block unwanted malware in my network. it protect my server from direct attack and protect server, it is easy to use, customer support is also good, it is easy to implement.
What do you dislike about the product?
MFA is not good it need to improve MFA mathod.
What problems is the product solving and how is that benefiting you?
It help to protect my servers.


    Dipti k.

Best Firewall in my Network

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
From last 6-month new firewall will deploy in my network it is Sophos firewall it is good at gateway level is protect my users form accessing unwanted websites and it block gateway level malwares. it is easy to use and implementation also good co-operative customer support and help to resolve day by day my network Querys, easy to integration.
What do you dislike about the product?
report structure needs to improve as it is less.
What problems is the product solving and how is that benefiting you?
It boost my productivity and help users from unwanted website surfing.,


    Liam C.

Easy Setup and Strong Product Experts Highlight Sophos XG Advantage

  • June 06, 2025
  • Review provided by G2

What do you like best about the product?
I have been a System Admin for over 8 years now and in helpdesk for small to medium company's for even longer. I have used a lot of the interfaces & FW even going back to the old Sophos UTM 9 & even older platforms from other brands interfaces and the way the current Sophos XG Platforms have come on over the years has been great down its ease of implementation & how well it has Integrated into our network flow. Sales & product experts team at Sophos have been nothing but amazing answering most queries
What do you dislike about the product?
Helpdesk can be a little long to get answers from.
What problems is the product solving and how is that benefiting you?
Martketly a better product that last vender we had in, so over all we are benefiting from all enhance features that come from that.