The time taken by Sophos XG's support team to respond to and resolve an issue is an area of concern where improvements are required.
Sophos Cloud Firewall (PAYG)
SophosExternal reviews
607 reviews
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it a very good firewall for the price to performance its a best product
What do you like best about the product?
Sophos Firewalls typically offer comprehensive reporting and analytics capabilities, providing insights into network traffic, security events, and overall network health.
What do you dislike about the product?
While Sophos Firewalls provide a comprehensive set of security features, some users may find that they lack certain advanced customization options compared to other firewall solutions.
What problems is the product solving and how is that benefiting you?
Sophos Firewalls offer advanced security features such as intrusion prevention, antivirus, web filtering, and application control, helping to protect networks from a wide range of cyber threats including malware, ransomware, phishing attacks, and more.
I have been using Sophos Firewall for three years now and have been very impressed with it.
What do you like best about the product?
Very user friendly and very easy to use.
What do you dislike about the product?
Trouble viewing only old logs. Sometimes there are problems with the policy.
What problems is the product solving and how is that benefiting you?
I protect my network with Sophos Firewall. It is very easy to detect an error within minutes.
It is an easily scalable solution that is easy to maintain
What needs improvement?
For how long have I used the solution?
I have been using Sophos XG for four years. I use Sophos XG 210.
My company is a customer of the product.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
The scalability of the product is okay. The users of the product in my company can use the product with all the rules and policies I have applied to the tool that made the implementation process easy.
It is easy to add more users or devices to the product.
Our company has around 300 devices on which the product is used. Our company has 50 to 60 end users of the product.
How are customer service and support?
The solution's technical support is good but needs to improve in certain areas. I rate the support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Our company uses different products from Fortinet in some different locations.
Sophos XG is good for the modules it offers and if there are a large number of users. From a price perspective, Sophos XG is also good if the number of users is less.
How was the initial setup?
The product's deployment process was easy.
I was the only person involved in the deployment of the product in my company.
The product can be deployed in three to four hours.
What other advice do I have?
Sophos XG enhanced our company's network security and threat management since the speed and the connectivity of the VPN that it offers make it very easy to manage and don't get disconnected. When we were having CyberOne in our company, we faced some VPN connectivity issues. The VPN connectivity issue in our company was resolved with Sophos XG. With Sophos XG's username and password, users generally don't face issues related to VPN disconnection.
A scenario where Sophos XG was good for your organization stems from the fact that the performance offered by the tool is good.
The most effective feature of Sophos XG m that protects my company's network stems from the fact that it is able to protect the network by filtering out all the threats from the internet. We never faced any problems in our company's network. My company has hardly faced any problems with our computers since it hasn't been infected with any viruses for four or five years.
Sophos XG's interface facilitated our company's security management tasks since it works in an okay manner in our organization. The interface offered by the product is easy to manage since my company has three lines connected to our environment, and whenever we get a new line during which there are some disturbances, the interface allows us to manage such areas easily.
It is very easy to maintain the product.
Speaking about the cost-savings or efficiency gains from the implementation of Sophos XG, it is an okay product from a price perspective that provides the functions of a firewall.
I rate the overall tool a ten out of ten.
Sophos Firewall
What do you like best about the product?
It provides limited access to services that are not required to reduce the exposure on WAN network.
Easy to Use. Integration with LDAP is easy for authentication. Additional feature as it has 2FA and role based administration.
Easy to Use. Integration with LDAP is easy for authentication. Additional feature as it has 2FA and role based administration.
What do you dislike about the product?
There are no dislikes as such, where the other competetors provide enhanced competitive functions for security.
What problems is the product solving and how is that benefiting you?
It helps the organization combat various cyber threats such as asctive adversaries, ransomeware, phishing and malware. It provides cybersecurity as a service to many organizations.
Sophos Firewall - Best NextGen Solution
What do you like best about the product?
Sophos Firewall covers almost all required security, which is expected in Gateway Level Security.
Reporting is very advanced and detailed.
Reporting is very advanced and detailed.
What do you dislike about the product?
There is nothing to dislike in Sophos Firewall
What problems is the product solving and how is that benefiting you?
Securing Enterprise Network Access and Secure Remote Access.
Crucial for safeguarding data, enforcing user access controls, and ensuring secure communication
What is our primary use case?
I use Sophos XG for network security and VPN policies. It is crucial for safeguarding data, enforcing user access controls, and ensuring secure communication. The firewall features, like application control and intrusion prevention, provide a strong defense against cyber threats. With centralized management, setting up and monitoring policies becomes easy, and the VPN capabilities ensure secure remote access for our team.
What is most valuable?
What I like about Sophos XG is its versatility in tailoring security features to our specific needs. In our environment where certain services are only needed part-time, the flexibility to deploy services selectively is valuable. The comprehensive protection, from firewall to market inspection and routing, ensures a robust defense. I particularly like the visibility it provides into network traffic, allowing us to identify and address issues efficiently.
What needs improvement?
While Sophos XG has been reliable for remote troubleshooting sessions, it would be beneficial if the platform provided more flexible support for a variety of devices. The user interface is intuitive for those familiar with it, but improving accessibility and user guidance could be beneficial for newcomers. Additionally, although the features are comprehensive, fair pricing and more flexibility with device compatibility could make it even more appealing in the market.
For how long have I used the solution?
I have been working with Sophos XG for two years.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
I would give it a ten out of ten for scalability. We have approximately 100 users.
How are customer service and support?
Tech support for Sophos XG is great. They are professional, respond quickly, and help resolve issues effectively.
Which solution did I use previously and why did I switch?
Previously, I have used Fortinet and SonicWall.
How was the initial setup?
The initial setup of Sophos XG is not complex, especially with familiarity and experience. As you work with it over time, it becomes more straightforward, and mastery comes with continuous use. Deployment depends on specific organizational needs, but in general, it involves configuring the connection between the internet and the local network, setting up VLANs, and defining firewall rules. For me, as a consultant, the process varies based on different client scenarios. Sophos XG simplifies the deployment process, and once configured, it efficiently manages network access for different user categories.
What about the implementation team?
I have done both in-house deployments and collaborated with integrators based on the client's preference. As a consultant, I assess the needs, design the setup, and can either guide the in-house team through the deployment or handle it myself. The process involves configuring the live site for optimal security, and in some cases, I work remotely on existing setups. Sophos XG's flexibility makes it feasible for both in-house and external experts to manage the deployment effectively.
What's my experience with pricing, setup cost, and licensing?
The payment structure can depend on the reseller or partner. Typically, it involves getting the device first, and then the licensing is managed, often in US dollars, through the partner or reseller. The process ensures proper handling and support through authorized channels.
What other advice do I have?
I would recommend Sophos XG for anyone looking to build robust IT systems. It is ideal if you have a clear vision of your IT infrastructure and want a solution that can seamlessly integrate and enhance security. The flexibility to tailor it to specific needs makes Sophos XG a valuable choice for building a reliable and secure network. Overall, I would rate it as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Sophos Firewall's review
What do you like best about the product?
Easy to configure Sophos firewall as they giving setup wizard first time configuration, which not given by other firewalls. Ease of implementation, Quick customer support, Frequency of use is daily basis, There are lost of numbers of features & its ease of Integration
What do you dislike about the product?
Now days Sophos access points are not configure and managed from Sophos firewall
What problems is the product solving and how is that benefiting you?
Sophos firewall solved customer's internet high bandwidth use problems as well as stopped unauthorized website stopped to access user & it also blocked malicious files to download.
Sophos Firewall: An Ultimate firewall any kind of Organization
What do you like best about the product?
I like the features of Sophos Firewall such as it include Next Gen firewall, IDS , IPS and sanboxing.
What do you dislike about the product?
The learning curve for Sophos Firewall is bit steep.
What problems is the product solving and how is that benefiting you?
I helps us to restrict the threat actors and cyber threats to enter into our organization environment
Honest review for sophos firewall
What do you like best about the product?
- one of the best software for unified threat management
- super fast no network delays
- self explanatary UI
- super fast no network delays
- self explanatary UI
What do you dislike about the product?
-doesn't have some basic functions
- support lacks
-reports aren't customized well
- support lacks
-reports aren't customized well
What problems is the product solving and how is that benefiting you?
- create operational efficiency
- imrove compliance and risk management
- cost management
- imrove compliance and risk management
- cost management
Stable product with an efficient user management system
What is most valuable?
The product’s most valuable feature is the user management system.
What needs improvement?
The product's technical support services could be better.
For how long have I used the solution?
We have been using Sophos XG for three to four years.
What do I think about the stability of the solution?
I rate the product’s stability an eight or nine out of ten.
What do I think about the scalability of the solution?
We have 15 to 20 Sophos XG users. I rate its scalability an eight or nine.
How are customer service and support?
We do not receive enough technical support services from Sophos XG.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was complicated because we didn’t have executives with proper expertise. It took us two months to complete.
What's my experience with pricing, setup cost, and licensing?
I rate Sophos XG’s pricing a seven out of ten.
What other advice do I have?
I rate Sophos XG an eight out of ten.
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