Sophos Cloud Firewall (PAYG)
Sophos | 21.0 MR1Linux/Unix, Other 21.0 MR1 - 64-bit Amazon Machine Image (AMI)
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Intuitif et bon support
Qu'aimez-vous le plus à propos de the product?
Interface utilisateur très simple et claire
Que n’aimez-vous pas à propos de the product?
Très bogué et sujet aux erreurs, mises à jour fréquentes
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
En cas de problème, le support aide rapidement et de manière compétente.
Excellente expérience avec les produits de sécurité Sophos
Qu'aimez-vous le plus à propos de the product?
Offre de nombreuses fonctionnalités de sécurité telles que IDS/IPS, très fiable, facile à utiliser et un excellent support technique.
Que n’aimez-vous pas à propos de the product?
Pas aussi adéquat pour les environnements plus grands.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Protéger l'exploitation des menaces externes.
Muy buena experiencia
What do you like best about the product?
What I value most about Sophos Firewall is its clear and well-organized interface, which facilitates daily management. Additionally, the application control and web filtering feature is very effective and allows for detailed traffic control. The real-time alert system also stands out, helping to respond quickly to threats.
What do you dislike about the product?
In general, I am satisfied, but some advanced configuration sections could be better documented. I have also noticed that certain updates may require restarts that briefly interrupt the service. In some cases, support takes longer than desired to respond.
What problems is the product solving and how is that benefiting you?
Sophos Firewall has helped us resolve issues related to unauthorized access, unsafe browsing, and excessive bandwidth consumption by certain services. Thanks to its content filtering, application control, and real-time traffic visibility, we have significantly improved network security and overall performance, resulting in a more productive and protected environment.
Secure and Easy to Manage — Sophos Firewall Delivers
What do you like best about the product?
The user-friendly interface makes it simple to manage rules and monitor traffic. Integration with Sophos Central offers centralized control, and features like web filtering, app control, and synchronized security help strengthen overall protection. Real-time reports also make it easier to spot and respond to threats quickly.
What do you dislike about the product?
Firmware updates can take time and need careful planning. Some advanced features have a learning curve, and detailed reports sometimes require extra licenses or modules.
What problems is the product solving and how is that benefiting you?
Sophos Firewall helps us block external threats, manage bandwidth usage, and control user access to the internet and applications. It has improved our network security posture, reduced malware risks, and simplified security management through centralized control and real-time monitoring.
Great Operation and maintenance
What do you like best about the product?
Sophos firewalls are gaining a foothold in large companies.
Sophos has a lot of documentation and very good phone support.
Operation and maintenance is very user friendly.
The migration process from xg to xgs has been very easy.
Sophos has a lot of documentation and very good phone support.
Operation and maintenance is very user friendly.
The migration process from xg to xgs has been very easy.
What do you dislike about the product?
To say the least, sometimes support sends links to guides without asking if you need help.
What problems is the product solving and how is that benefiting you?
Sophos Firewall solves operation and management in small it teams
Tout en un seul endroit !
Qu'aimez-vous le plus à propos de the product?
Le processus d'intégration s'est déroulé sans problème avec des heures de support payées.
Que n’aimez-vous pas à propos de the product?
Certaines des fonctionnalités et éléments appris des anciens pare-feu avaient une place et un but différents dans la nouvelle interface utilisateur avec les nouvelles configurations de pare-feu.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Cela nous garde en sécurité en n'engendrant pas de problèmes à résoudre.
Graphical interface simplifies configuration and reduces reliance on specialized IT personnel
What is our primary use case?
I use Sophos XG mainly as a gateway. It also serves as the DHCP server on my network and is utilized for web control.
What is most valuable?
The Sophos XG offers intuitive configurations, which is primarily what I find valuable. It is easy to configure due to its graphical interface, reducing the reliance on specialized IT personnel and cuts down on time used for support and troubleshooting.
What needs improvement?
The reporting side could use improvement. Having more reports on the dashboard would be beneficial. While there might be different tools or licenses for various purposes, having more reports available would be helpful.
For how long have I used the solution?
I have been working with Sophos XG for nearly five years. I started with Cyberoam and then transitioned to Sophos.
What was my experience with deployment of the solution?
The deployment process was smooth. There were trained engineers available, and it was easy for my team to adopt.
What do I think about the stability of the solution?
The solution has been stable. It's on 24/7 and has consistently been reliable over the years.
What do I think about the scalability of the solution?
I have not had the need to scale, which might be due to having more capacity than needed.
How are customer service and support?
I rely on local vendor support, so I haven't directly engaged with Sophos technical support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Sophos, I used Linux-based firewalls that I configured myself. Cyberoam was my first physical firewall, which naturally progressed to Sophos due to cost considerations and local support.
How was the initial setup?
The initial setup was straightforward. It wasn't a lengthy project, and within three days, the deployment was completed.
What about the implementation team?
I did not use a specific project methodology. I followed my regular project plan, which included an initial meeting to kick off the deployment.
What was our ROI?
I benefit from reduced reliance on specialized IT skills, especially during staff turnover. The graphical interface of Sophos XG simplifies configurations, saving time in support and troubleshooting compared to the Linux-based solution I previously used.
What's my experience with pricing, setup cost, and licensing?
The decision to go with Sophos was influenced by pricing and strong local support.
Which other solutions did I evaluate?
During my evaluation process, I looked at Cisco and Palo Alto in addition to Cyberoam.
What other advice do I have?
For organizations considering Sophos, it is important to evaluate their network deployment plan, especially if they have a hybrid environment. They should consider if Sophos XG, in its basic deployment, can provide sufficient security or if additional tools are required. I would rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Provides seamless management of network security with comprehensive feature integration
What is our primary use case?
I was a distributor for Sophos XG products and worked with customers seeking network security solutions. In my current company, we previously used Sophos XG products extensively before switching to other options.
What is most valuable?
Sophos XG offers a robust solution with quota management features that are per IP and per user, which I find to be very effective. The ability to manage everything in one box is a significant advantage, eliminating the need to purchase separate products for email security and other features. The user interface is user-friendly, offering dashboards with widgets that provide speed and status, making configuration easy. Traffic management is facilitated through various configurations and user self-portals. Additionally, Sophos XG makes administrative tasks seamless by allowing easy navigation and configuration.
What needs improvement?
The technical support could be improved, particularly in terms of response speed, as there were delays when working with their Indian support team.
What do I think about the stability of the solution?
Traffic management is facilitated through various configurations.
What do I think about the scalability of the solution?
Sophos XG is primarily suitable for SMB and mid-level enterprise categories, but not typically chosen by high-end enterprises in Sri Lanka.
How are customer service and support?
The technical support could be improved, particularly regarding response speed when working with the Indian team.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, we used Sophos UTM before transitioning to Sophos XG.
How was the initial setup?
The implementation of Sophos XG is straightforward and easy.
What about the implementation team?
I worked as a distributor and the setup was handled internally or with assistance from vendors.
Which other solutions did I evaluate?
During my research, I explored products like Fortinet FortiGate and Netgate pfSense.
What other advice do I have?
I rate Sophos XG eight out of ten. While the implementation was straightforward and easy, the technical support could use improvement. I recommend looking into improving the features and security validations to cater to the needs of bigger companies.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Security features improve protection while integration and resource management require enhancements
What is our primary use case?
We use Sophos XG in our organization for security purposes, managing around three hundred fifty computers and eighty servers.
What is most valuable?
The threat detection engine is good, with features like heartbeating between the endpoint and firewall, which provides synchronized security. The anti-ransomware functionality is effective, and the recent addition of Deep Learning, EDR, and XDR works fine. Having an appliance that combines the analyzer and firewall saves costs. Sophos Central is a good idea, although it could be easier to use.
What needs improvement?
Sophos XG is not easy to navigate and to use, and the integration capabilities are lacking. It cannot integrate properly with solutions like Darktrace. The VPN client on mobiles, especially Android phones, has issues. It is resource-greedy, causing performance problems even on new computers. Improvements are needed in resource management and integration with other security solutions.
For how long have I used the solution?
I have been a Sophos customer since 2016.
What do I think about the stability of the solution?
Sophos XG is resource-greedy, affecting performance even on newer computers. It requires more resources due to recent updates, leading to performance issues on computers like Core i5, 13th Gen.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and support?
The technical support from Sophos is good. They usually respond on time, and the support technicians are experienced. I've had around four or five big cases over seven years, and they provided effective assistance.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Sophos, we used Bitdefender and Kaspersky. Sophos offered a cloud-based solution which connected frequently to Sophos Labs for analysis. It provided better features in some aspects compared to Bitdefender.
How was the initial setup?
The initial setup of Sophos XG was smooth. The support was good at that time, and the installation process was straightforward because I installed everything in a clean environment while setting up the network from scratch.
What about the implementation team?
Sophos supported us during the initial setup.
What's my experience with pricing, setup cost, and licensing?
Pricing-wise, Sophos offers high value compared to other solutions. However, I discovered that SentinelOne is thirty percent cheaper, likely due to aggressive discounts.
Which other solutions did I evaluate?
I evaluated SentinelOne, which offers competitive pricing.
What other advice do I have?
I would recommend Sophos XG due to its good value for money, despite its integration issues. I rate the overall solution between 7.5 and 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
The UTM features are useful for malware prevention and intrusion detection
What is our primary use case?
We primarily use Sophos XG as edge routers and edge firewalls, also known as border firewalls. We configure rules where specific users are allowed internet access and use rules for policy routing. We also control traffic for specific services, such as directing emails to one service provider while normal internet usage goes to another.
How has it helped my organization?
Sophos XG has helped us reduce virus and malware attacks. This allows our IT team to spend less time on troubleshooting and more on productive work. The ability to control what comes into and goes out of the network improves overall efficiency.
What is most valuable?
Sophos XG's most effective features for threat detection and management are its UTM components, which are useful for malware prevention and intrusion detection.
What needs improvement?
The firewall could be made more robust, particularly by simplifying two-factor authentication. It should also improve SD WAN capabilities. Additionally, there are issues with site-to-site VPNs dropping connections, which can be frustrating.
For how long have I used the solution?
We have been using the solution since 2018.
What do I think about the stability of the solution?
Stability is generally okay. Customers have used the equipment all the way to end of life without major issues.
What do I think about the scalability of the solution?
Scalability is not very flexible. You can't upgrade memory or storage on a specific model, which limits scalability.
How are customer service and support?
The quality of support varies. The team handling application control is very good, but we have had bad experiences with the VPN support team. It all depends on the specific team you are dealing with.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup is user-friendly and quite straightforward, especially for basic configurations.
What was our ROI?
Sophos XG reduces virus and malware attacks, addressing network efficiency and cost savings indirectly by minimizing the time spent on troubleshooting.
What's my experience with pricing, setup cost, and licensing?
Pricing is reasonable. You get a perpetual license. That said, you must pay for support and updates. The cost depends on the package you are in, such as full threat management or basic.
Which other solutions did I evaluate?
We have also worked with Fortinet Firewalls and Palo Alto. Price-wise, Sophos XG is reasonable when comparing similar models.
What other advice do I have?
When recommending Sophos, we consider the customer's specific requirements and infrastructure compatibility. Sophos is user-friendly and suitable for environments without highly technical staff because it is easy to manage.
I'd rate the solution eight out of ten.
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