We use Sophos XG firewall primarily for threat management, including firewall and endpoint equipment protection. We are in the process of upgrading to Sophos XG 33 firewall.
Sophos Cloud Firewall (PAYG)
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User friendly but tight in security
What do you like best about the product?
Sophos Firewall is a robust and user-friendly security solution that provides comprehensive protection through advanced threat detection, deep packet inspection, and synchronized security with other Sophos products. Its intuitive interface simplifies management, while features like granular control, real-time insights, and cloud integration make it flexible for businesses of all sizes. With continuous updates from SophosLabs and cost-effective pricing, it offers excellent value for organizations looking for reliable network protection against a wide range of cyber threats
What do you dislike about the product?
While Sophos Firewall offers strong security, it has some drawbacks, including potential performance slowdowns when advanced features like deep packet inspection are enabled. Configuring complex settings can be challenging for less experienced users, and its integration with third-party security tools is somewhat limited. The reporting features could also be more detailed for advanced analysis, and while the firewall is competitively priced, some advanced features come with additional costs, which can increase the overall price for full functionality.
What problems is the product solving and how is that benefiting you?
Sophos Firewall helps solve key cybersecurity challenges by protecting against a wide range of threats, including malware, ransomware, phishing, and zero-day attacks, through advanced threat detection and deep packet inspection. It also simplifies network management with its user-friendly interface and synchronized security, ensuring seamless integration with other Sophos products for automated threat responses. By providing granular control over network traffic and real-time insights, it enhances security while reducing administrative complexity. This benefits organizations by improving overall security posture, minimizing risks, and streamlining IT operations, ultimately saving time and resources.
Advanced threat prevention with efficient network security and an improved security posture
What is our primary use case?
How has it helped my organization?
Sophos has greatly improved our network's security posture. In terms of network security and user activity reporting, it has helped us to manage and analyze the activities of the users. From the reporting, we can now see areas where we need improvements, such as blocking certain sites from users.
What is most valuable?
The most valuable features are its protection capabilities like threat prevention, malware security, web protection, and web security. The security features are very good.
What needs improvement?
There should be a workaround in case of equipment breakdown, like a stopgap measure while the equipment is being returned or replaced. An improvement in the product's pricing would also be beneficial so that more people can afford it.
For how long have I used the solution?
We have been using Sophos XG since 2018.
How are customer service and support?
Sophos' technical support is very prompt and efficient. For instance, when our equipment failed to reboot, their team was quick to diagnose and resolve the problem by exchanging the equipment within two weeks.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used another firewall before Sophos.
What was our ROI?
Having a Unified Threat Management system like Sophos XG has helped us spend less on network security, thus providing a good return on investment by managing our income effectively.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable, but if reduced, it could become accessible to more people. Currently, it costs about four million shillings in Kenya.
Which other solutions did I evaluate?
Before using Sophos, we used another firewall.
What other advice do I have?
Regular prompts from Sophos to the users for instant reporting of any challenges would be very beneficial. Including more YouTube videos, webinars, and other educational content would also help users understand and utilize the product more effectively.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Complex setup and modular cloud-native pipelines with good community resources
What is our primary use case?
Actually, we are using Tekton for creating CI/CD pipelines for building and deploying applications to different environments.
How has it helped my organization?
It helped a lot in terms of automation. We sometimes use Tekton for purposes like sending emails, running batch jobs, and similar tasks.
What is most valuable?
The valuable features include cloud-native integration, which makes it highly available and efficient in modern containerized environments. Another feature is the modular pipeline that allows reusing CI/CD manifests for different purposes. This modularity helps in reducing redundancy and maintaining a streamlined process.
What needs improvement?
One area of improvement is the lack of cross-cluster capability, meaning you need different sets of tasks and pipelines for each Kubernetes cluster. Tekton also has an unstable API with frequent changes, making it challenging to maintain consistency across versions. Additionally, there's a need for a better dashboard and built-in authentication mechanisms.
For how long have I used the solution?
It's about one and a half years we have been working with Tekton.
What do I think about the stability of the solution?
Tekton is quite stable when used in a well-established Kubernetes cluster. The stability largely depends on the stability of the Kubernetes environment itself, which is designed for high availability.
What do I think about the scalability of the solution?
Tekton's scalability is one of its most advanced features. Since it uses the underlying Kubernetes infrastructure, it can scale easily if the Kubernetes cluster is sufficiently large. I would rate it eight out of ten for scalability.
How are customer service and support?
We primarily used community resources like Stack Overflow for addressing our issues and did not directly contact Tekton's customer service.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In my previous company, we used GitLab and Jenkins for creating CICD pipelines. Currently, Tekton is the primary tool we are using, with Jenkins as a backup solution if Tekton encounters any issues.
How was the initial setup?
The initial setup was manageable but required extensive reading and understanding of documentation. If the Kubernetes cluster is already in place, the setup can be completed in less than ten minutes.
What about the implementation team?
The deployment of Tekton was done in-house with a team of six to seven people handling deployment, creating CI/CD pipelines, and maintaining the solution.
What's my experience with pricing, setup cost, and licensing?
Tekton is an open-source tool, meaning there are no setup costs associated with it. I would rate the cost at one, indicating it is free to use.
Which other solutions did I evaluate?
In my previous company, we used GitLab and Jenkins for similar purposes.
What other advice do I have?
My advice is to avoid using Tekton if possible due to its complex setup and lack of user-friendly features like a comprehensive dashboard and built-in authentication mechanisms.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Best Next generation firewall
What do you like best about the product?
Sophos NGFW is the best firewall. It is easy to use, easy to integrate, easy to implement. It has number of others features and the customer support is always available to provide remote support. The frequency of use is very less once the firewall is configured in the network.
What do you dislike about the product?
There is nothing to dislike in Sophos NGFW Firewall. Ilike everything about Sophos NGFW
What problems is the product solving and how is that benefiting you?
Our organization was facing alot of cyber issue. After configuring Sophos NGFW in the network. Our organization never faced any cyber issue.
Evaluating Sophos: Comprehensive Security Solutions for Modern Threats
What do you like best about the product?
The unified management platform allows for streamlined oversight of security policies, advanced threat intelligence, and consistent updates across the network. Additionally, Sophos Firewall's advanced threat protection, including features like deep packet inspection and web filtering, helps provide comprehensive security against a variety of cyber threats
What do you dislike about the product?
The extensive range of features and configuration options can be overwhelming, and there may be a steep learning curve involved for smaller organizations or those without dedicated IT staff
What problems is the product solving and how is that benefiting you?
provides robust protection against cyber threats such as malware, ransomware, and phishing attacks through advanced features like deep packet inspection and real-time threat intelligence and provides granular control over user access and application usage, which helps in enforcing organizational policies and preventing unauthorized activities.
One of the best Firewall
What do you like best about the product?
Sophos is one of the best firewall recommended by one of our It consultant. What i like about sophos firewall is its easy to use features, Ease of implementation, The customer support & its easy to integrate. The frequency of using firewall is leass. As its does not required special technical ITR team to handle the firewall.
What do you dislike about the product?
What i dislike about sophos firewall is its some time support. We have to wait 1-2 days to get the support from sophos support team.
What problems is the product solving and how is that benefiting you?
We were facing ransomware attack at regural basis. We have tried various cyber security tools to get rid of ransomware attack. One day our IT consultant suggested us to try Sophos firewall. Today is the day we have never face any cyber threat or any ransomware attack.
Best Firewall
What do you like best about the product?
Sophos firewall is stoping treats before they can spread, Sophos Firewalls: Automatically identify and block active threat, Prevent the lateral movement of attacks, Deliver immediate insights into compromised devices, users and application. Sophos firewall is easy to use & easy to implement. The frequency of use of sophos firewall is very high. The customer support is 24*7. Sophos firewall is easy to integrate.
What do you dislike about the product?
Theres is nothing to dislike in sophos firewall. i like everything about sophos firewall.
What problems is the product solving and how is that benefiting you?
Sophos firewall solve our cyberthreat problems. Before sophos firewall our organization was facing lot of issues with the cyberthreats. There was ransomware attacks in our organization. Our IT team was not able to resolve the issue. Our Cybersecurity consultant has suggested us to shift our network into sophos. It has been one year since we are using sophos firewall and our network is safe now.
Engineer Review
What do you like best about the product?
The management interface is very simple and thorough and offer the best dashboard and reporting, cloud management solution, Very simple when trying to implement, Synchronized Security and cross—product integration between Firewall and Endpoint, Support team are very friendly and informative, suitable for SMB businesses
What do you dislike about the product?
It lacks the concept of SD-WAN but sd-red solves this problem
What problems is the product solving and how is that benefiting you?
All-in-one (Email Filtering, Web App Firewall, NGFW), Connect multiple sites using the sd-red device and one firewall
Identifies the threat and publishes the information across all endpoints and firewalls
What is our primary use case?
We use the product for traffic and security control.
What is most valuable?
We currently have multiple clients, and many users are working remotely. We need antivirus protection to guard against malware introduced from public networks. One of the most beneficial features of Sophos XG is its integration with Sophos Central. If any file is detected as malicious on any endpoint or firewall, Sophos Central immediately identifies the threat and publishes the information across all endpoints and firewalls. If a single system gets infected, the threat is communicated and addressed across the entire network, including all sites and remote users.
What needs improvement?
One drawback I've noticed with Sophos XG is that sometimes, the platform can become unresponsive. I've observed that it occasionally hangs, causing traffic to get stuck. During these times, users cannot access the internet or any services routed through the Sophos Firewall. This issue happens randomly and isn't something we've encountered with other firewalls like FortiGate, which we used in the past.
Dealing with licensing has been a big challenge for us. Despite our efforts to resolve issues through our sales contact, we've faced limitations. After confirming our purchase orders, we had to escalate the issue. We were ready to extend our licenses for two or three months.
For how long have I used the solution?
I have been working with the product for a year.
How are customer service and support?
We haven't seen any major issues with customer support from Sophos. We have faced some problems, but we understand that the support team can sometimes be unresponsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When comparing FortiGate to Sophos XG, I would say that if I'm working on large-scale asset monitoring and security purposes, especially if I have a data center that requires firewall security, then FortiGate would be my choice. It's faster and more responsive than Sophos XG support.
How was the initial setup?
The tool's deployment takes two to three hours to complete. It doesn't require any maintenance. You would need one engineer to handle one application.
What was our ROI?
I can say there has been some return on investment. It's good, but I would still say it's higher by about 10-15 percent compared to other market products with similar configurations.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing and licensing are very complex. As a developing company, we need approvals from management to make a purchase, which can take time. We asked Sophos XG to renew our current firewall license for one or two months while we plan to accommodate our increasing IT assets.
What other advice do I have?
I rate the overall product an eight out of ten.
Sophos Firewall
What do you like best about the product?
easy to install and manage with lots of features, Heartbeat between XGS and Intercept X which enables firewall to isolate infected device
What do you dislike about the product?
I have not encountered any issues with Sophos, except that the SD-WAN could benefit from further development
What problems is the product solving and how is that benefiting you?
We required a centralized solution to manage and collect logs from various firewalls located in different areas. Sophos Central, being completely free, eliminated the need for a separate management solution. It also analyzes threats and provides root cause analysis of any attacks
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