I was a distributor for Sophos XG products and worked with customers seeking network security solutions. In my current company, we previously used Sophos XG products extensively before switching to other options.
Sophos Cloud Firewall (PAYG)
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Good hardware, intuitive user experience and exceptional performance
What do you like best about the product?
Intuitive and easy configuration and exceptional performance. The support is superb
What do you dislike about the product?
The notification system should be redefined if it has been integrated into Sophos central, as it is not entirely clear how to configure the events so that they are not intrusive.
What problems is the product solving and how is that benefiting you?
Secure the company's perimeter
Excellence Product Solution
What do you like best about the product?
1. Cloud Synchronization
2. Advanced Threat Protection
3. Central Management:
2. Advanced Threat Protection
3. Central Management:
What do you dislike about the product?
1. IPsec Tunneling (Failover)
2. Heartbeat-—NO HEARTBEAT Detection: Our endpoint has Sophos Endpoint, but it detected no heartbeat, so the solution to resolve it is to restart the firewall.
3. Central Management user account due to no function to integrate the LDAP Domain on Central Management policy the user account can only local user created and synchronize across the firewalls
2. Heartbeat-—NO HEARTBEAT Detection: Our endpoint has Sophos Endpoint, but it detected no heartbeat, so the solution to resolve it is to restart the firewall.
3. Central Management user account due to no function to integrate the LDAP Domain on Central Management policy the user account can only local user created and synchronize across the firewalls
What problems is the product solving and how is that benefiting you?
Cloud synchronization, from our previous firewall: once we made some changes on the firewall we need to update it to all firewall but we do that in manual. in sophos it help us to imaplement in one to three clicks and then sync to all firewalls.
Best firewall solutions ever see.
What do you like best about the product?
All the features it can offer, security, scalability, cloud management, mdm, price, everything.
What do you dislike about the product?
After having tried other solutions such as Fortinet, Sonicwall or Watchguard, the best one we have tried so far is Sophos and its universe of solutions.
What problems is the product solving and how is that benefiting you?
The Sophos firewall is used to protect business networks through deep packet inspection and threat prevention. It controls internet access with web and application filtering. Enables the creation of secure VPNs for remote or inter-site access. Manages bandwidth and segments the network by users or areas. Integrates with other Sophos products for synchronised defence.
The Sophos suite from a user's perspective
What do you like best about the product?
The products were fairly simple to deploy. The Sophos team assisted with deployment and ensured it worked as expected before handing us off to our threat response team.
What do you dislike about the product?
One thing I disliked was how Sophos completely revamped their central dashboard. I'm able to navigate fine now, but midway through our contract, the whole look changed and categories were moved around. I also think the central dashboard can load a bit quicker.
What problems is the product solving and how is that benefiting you?
Sophos is constantly monitoring our devices and network for anomalies or threats and taking action. They partner with our security team to resolve suspicious activities or compromises in our user's data. This gives us piece of mind and a barrier from malicious actors.
Sophos Firewalls are well regarded in the cybersecurity especilaly for small to medium enterprise.
What do you like best about the product?
Application and control and web filtering
What do you dislike about the product?
High cost for the full features and renewal charges.
What problems is the product solving and how is that benefiting you?
controlled Internet , App Usage,web filttering and vpn connectivity
Provides seamless management of network security with comprehensive feature integration
What is our primary use case?
What is most valuable?
Sophos XG offers a robust solution with quota management features that are per IP and per user, which I find to be very effective. The ability to manage everything in one box is a significant advantage, eliminating the need to purchase separate products for email security and other features. The user interface is user-friendly, offering dashboards with widgets that provide speed and status, making configuration easy. Traffic management is facilitated through various configurations and user self-portals. Additionally, Sophos XG makes administrative tasks seamless by allowing easy navigation and configuration.
What needs improvement?
The technical support could be improved, particularly in terms of response speed, as there were delays when working with their Indian support team.
What do I think about the stability of the solution?
Traffic management is facilitated through various configurations.
What do I think about the scalability of the solution?
Sophos XG is primarily suitable for SMB and mid-level enterprise categories, but not typically chosen by high-end enterprises in Sri Lanka.
How are customer service and support?
The technical support could be improved, particularly regarding response speed when working with the Indian team.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, we used Sophos UTM before transitioning to Sophos XG.
How was the initial setup?
The implementation of Sophos XG is straightforward and easy.
What about the implementation team?
I worked as a distributor and the setup was handled internally or with assistance from vendors.
Which other solutions did I evaluate?
During my research, I explored products like Fortinet FortiGate and Netgate pfSense.
What other advice do I have?
I rate Sophos XG eight out of ten. While the implementation was straightforward and easy, the technical support could use improvement. I recommend looking into improving the features and security validations to cater to the needs of bigger companies.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Experience with firewall XGS
What do you like best about the product?
firewall provide Easy to manage , Tech Support
What do you dislike about the product?
Noticed few bugs in the Application filter in XGS
What problems is the product solving and how is that benefiting you?
Network security
I have experience configuring, managing, and troubleshooting Sophos Firewall.
What do you like best about the product?
user-friendly interface combined with powerful security features, such as synchronized security with endpoint devices, advanced threat protection, and real-time traffic visibility.
What do you dislike about the product?
firmware updates can occasionally cause unexpected issues or require manual intervention.
What problems is the product solving and how is that benefiting you?
Threat Protection – It blocks malware, ransomware, and intrusions in real-time with features like IPS, ATP.
Uncontrolled Internet Usage – It enforces web filtering and application control to prevent access to harmful or unproductive sites.
Remote Access Security – It secures connections for remote workers using reliable VPNs.
Network Visibility – It provides deep insights into traffic, user activity, and threats through an intuitive dashboard.
Uncontrolled Internet Usage – It enforces web filtering and application control to prevent access to harmful or unproductive sites.
Remote Access Security – It secures connections for remote workers using reliable VPNs.
Network Visibility – It provides deep insights into traffic, user activity, and threats through an intuitive dashboard.
Enables secure website access while requiring enhanced SD-WAN configuration
What is our primary use case?
Most of our customers want to block their websites, especially those in the financial sector. They desire access to only required websites while blocking the rest. We have also installed certificate-based scanning for inspection.
What is most valuable?
Sophos XG provides us with unlimited VPN users, which is very useful. Its in-built reporting functionality is also highly beneficial. Additionally, we are currently utilizing the threat intelligence features.
What needs improvement?
Sophos XG should concentrate on improving SD-WAN solutions. Currently, the in-built GUI doesn't support configuring SD-WAN. If configuration from the firewall itself was possible, it would be very useful for us. Presently, we rely on Sophos Central to make configuration changes.
For how long have I used the solution?
I have been working with Sophos XG for over six years.
What do I think about the stability of the solution?
I would rate the stability of Sophos XG as a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Sophos XG as a six out of ten. There is room for improvement in the scalability aspects.
How are customer service and support?
The technical support from Sophos is good and satisfactory.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Sophos XG is simple.
What's my experience with pricing, setup cost, and licensing?
The pricing for Sophos XG is comparatively low. Compared to other firewalls, it is low in price.
Which other solutions did I evaluate?
I would compare Sophos XG to SonicWall. SonicWall has multiple features, including inbuilt endpoint security and a lot of features compared to Sophos XG.
What other advice do I have?
Overall, I would rate Sophos XG as a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Sophos Firewalls: Ease of Use
What do you like best about the product?
I really like the ease of use and implementation. It has a very intuitive interface with lots of great capabilities.
What do you dislike about the product?
I don't like the fact that an SPF model is sold separately. It is a little frustrating that there are inconsistencies between the UI and CLI interfaces.
What problems is the product solving and how is that benefiting you?
Threat Detection
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