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Seamless product
What do you like best about the product?
Integrates well with our product and easy to use.
What do you dislike about the product?
Opaque pricing structure.
Removal of feature
Removal of feature
What problems is the product solving and how is that benefiting you?
Players reporting issues with their payment.
The benefit is to talk to them and unblock them
The benefit is to talk to them and unblock them
Easy Interface
What do you like best about the product?
The AI bots! AI bots are not a unique idea, but the way Helpdesk has implemented them has been exceptional. I have worked on various platforms which provided AI bots, but the experience was not quite fascinating. The AI bot installed in the software is very trained and helps the customer with their exact query and thus helps eliminate a lot of repetitive questions a Representative has to face. Also, the software streamlines all the information of the customers under one case so that unnecessary data work can be avoided and helps to provide the fast resolution
What do you dislike about the product?
Sometimes it becomes hard to toggle from one case to another, hwevere not much. At the most part, the software is super awesome
What problems is the product solving and how is that benefiting you?
When customers cover for queries via any of the one channels like chat, cal,lor email, I don't have to ask customers to repeat the whole past conversation with us as the software itslef streamlines all the past coversation below one case help to provide the resolution in the targeted SLA. Customers get really impressed with the speedy resolution
Powerful and simple tool for CRM
What do you like best about the product?
It's a very simple and powerful tool for CRM. I was hesitating at the start but I was adapted very quickly. Analytics and automation features are great as well.
What do you dislike about the product?
Nothing so far. I definitely recommend it to my colleagues. I've used many other tools for gaming industry and I'd say that Helpshift is the most "complete" product on the market.
What problems is the product solving and how is that benefiting you?
We can help our users very quickly with Helpshift and its powerful features. Especially automation, FAQ, and Custom Issue Fields sections are very useful for your reporting.
A complete tool for Customer Support
What do you like best about the product?
It is effortless to adjust the tool for your company's necessity.
It has a lot of great modules and bots that help a lot with high demand.
I don't believe there's any tool similar to it on the market.
It has a lot of great modules and bots that help a lot with high demand.
I don't believe there's any tool similar to it on the market.
What do you dislike about the product?
The invoices are a little confusing at the beginning, but nothing to worry.
They have a friendly financial and customer success team that can explain all the questions.
They have a friendly financial and customer success team that can explain all the questions.
What problems is the product solving and how is that benefiting you?
We had many incoming webchat messages that our attendants needed to answer per day about the same questions. With Helpsfhit, we automated that with some BOT and automation. Now we can focus more on strategy than just on the operations.
Useful tool in customer experience
What do you like best about the product?
The interface is uncluttered and straightforward to use. Allows the metering of triggers, inclusion of tags and division by queues (related to each specific subject)
What do you dislike about the product?
Drops or failures in the system directly impact the operation. The search engine is also imprecise at times, and there are difficulties in integration with the database
What problems is the product solving and how is that benefiting you?
Helpshift facilitates the organization and division of customer requests. Allows the use of chatbots, which deflects part of the calls; as well as enables the forwarding of certain requests to specific queues
Customizable framework tool that matches my expectations
What do you like best about the product?
The most beneficial part of using Helpshift is custom bots that heps enhance experience
What do you dislike about the product?
Supporting FAQ in a multilanguage environment is a struggle for tool
What problems is the product solving and how is that benefiting you?
For us it is in-game application chat system which do not take user outside our product
The best text message software for Customer Experience.
What do you like best about the product?
Organization within sections, speed and agility, productivity.
What do you dislike about the product?
Some bugs: customers don't see the message sent, auto-assigning don't work sometimes.
What problems is the product solving and how is that benefiting you?
Most of the interactions are about financial issues from the bank I work. It's a good platform that grants me
anonymity.
anonymity.
Incredible and smart chatting platform!
What do you like best about the product?
What I like best is the fact helpshift delivers a smart and intuitive service and turns out easier to the database understand each chat with the usage of AI as well.
What do you dislike about the product?
What I dislike is the matter that some bugs and errors are being commonplace in my daily work. It's difficult to deliver a great service when you are facing this type of problem. So, for example, there're chats has already come to me with 10 minutes of waiting. This is not acceptable.
What problems is the product solving and how is that benefiting you?
The problems I'm solving are the clients' demands, first of all, and providing lots and lots of information to our bot to develop more tags related to the service. Thus, chatting with clients can be more accessible as we forecast their problems. Also, the benefit includes fast response and transparency.
Recommendations to others considering the product:
It's a great and fast chatting platform that counts on a lot of tools to provide the best service.
Usability of Helpshift
What do you like best about the product?
Helpshift is a very useful platform and is one of the most important for performing my work.
What do you dislike about the product?
Taking into account its importance in my daily life, what bothers me the most are the frequent bugs that make it difficult to provide excellent service.
What problems is the product solving and how is that benefiting you?
Helpshift helps me perform my role as CX within the company. It is the platform I use to ensure the well-being of the customers linked to the company I collaborate with.
Helpshift
What do you like best about the product?
We can talk to our customers, send images and emojis.
What do you dislike about the product?
Too many bugs and instability, specially in the last month.
What problems is the product solving and how is that benefiting you?
Talk in real-time with customers.
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