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Useful tool in customer experience
What do you like best about the product?
The interface is uncluttered and straightforward to use. Allows the metering of triggers, inclusion of tags and division by queues (related to each specific subject)
What do you dislike about the product?
Drops or failures in the system directly impact the operation. The search engine is also imprecise at times, and there are difficulties in integration with the database
What problems is the product solving and how is that benefiting you?
Helpshift facilitates the organization and division of customer requests. Allows the use of chatbots, which deflects part of the calls; as well as enables the forwarding of certain requests to specific queues
Customizable framework tool that matches my expectations
What do you like best about the product?
The most beneficial part of using Helpshift is custom bots that heps enhance experience
What do you dislike about the product?
Supporting FAQ in a multilanguage environment is a struggle for tool
What problems is the product solving and how is that benefiting you?
For us it is in-game application chat system which do not take user outside our product
The best text message software for Customer Experience.
What do you like best about the product?
Organization within sections, speed and agility, productivity.
What do you dislike about the product?
Some bugs: customers don't see the message sent, auto-assigning don't work sometimes.
What problems is the product solving and how is that benefiting you?
Most of the interactions are about financial issues from the bank I work. It's a good platform that grants me
anonymity.
anonymity.
Incredible and smart chatting platform!
What do you like best about the product?
What I like best is the fact helpshift delivers a smart and intuitive service and turns out easier to the database understand each chat with the usage of AI as well.
What do you dislike about the product?
What I dislike is the matter that some bugs and errors are being commonplace in my daily work. It's difficult to deliver a great service when you are facing this type of problem. So, for example, there're chats has already come to me with 10 minutes of waiting. This is not acceptable.
What problems is the product solving and how is that benefiting you?
The problems I'm solving are the clients' demands, first of all, and providing lots and lots of information to our bot to develop more tags related to the service. Thus, chatting with clients can be more accessible as we forecast their problems. Also, the benefit includes fast response and transparency.
Recommendations to others considering the product:
It's a great and fast chatting platform that counts on a lot of tools to provide the best service.
Usability of Helpshift
What do you like best about the product?
Helpshift is a very useful platform and is one of the most important for performing my work.
What do you dislike about the product?
Taking into account its importance in my daily life, what bothers me the most are the frequent bugs that occur, which make it difficult to provide excellent service.
What problems is the product solving and how is that benefiting you?
Helpshift helps me perform my role as CX within the company. It is the platform I use to ensure the well-being of the customers linked to the company I collaborate with.
Helpshift
What do you like best about the product?
We can talk to our customers, send images and emojis.
What do you dislike about the product?
Too many bugs and instability, specially in the last month.
What problems is the product solving and how is that benefiting you?
Talk in real-time with customers.
Great customer service platform.
What do you like best about the product?
Helpshift is an incredible tool for those who work in customer service. It enables message exchange, file sending, text organization, and also provides a shortcut for the client to send files. I can attend to multiple clients simultaneously. It is also possible to view the client's comments about the service and the overall evaluation, which becomes an incentive to improve my services.
What do you dislike about the product?
Lately, the platform has been freezing a lot. The client cannot view the messages, and in other cases, we are not notified about the messages that the clients send. Apparently, the problem has been resolved.
What problems is the product solving and how is that benefiting you?
Now I can send images and stickers to the client, making the environment more relaxed. I can also observe what I can improve in my service through client feedback.
Recommendations to others considering the product:
An incredible customer service platform, with various possibilities and features. It will greatly enhance the organization/company.
A daily-use platform that helps with the company's work.
What do you like best about the product?
I love that it is a platform used for the company's communication with customers. I love using it to be able to do my job and stay connected in real-time with the customers. We are solving daily problems through the platform, and with that, the company is always able to improve and see what issues are related to customers so we can improve daily. This is amazing. Not all platforms have the quality that this one has. We are always striving to surpass and deliver a better product in our company, and helpshift helps in the best possible way. I am very happy to be able to use and share my experience here. Keep improving and staying updated so that companies can always use and improve the issues within the company. Thank you for being the best.
What do you dislike about the product?
There is nothing I don't like about this platform. I use it daily because of the company where I work and it helps me a lot. A platform that is always up to date. With that, I have nothing to complain about this platform. I love using it daily, helping me with the company's problems.
What problems is the product solving and how is that benefiting you?
All the daily problems at the company where I work are solved by the platform, so it helps me a lot. I am happy to be able to solve all the company's problems through helpshift, it is very good. Working with a platform without having problems, since we already have to solve things daily, is excellent. I am happy to be able to use it every day for work!
Recommendations to others considering the product:
I recommend the platform, as it is a way to solve company problems and always stay in touch with the customer. It helps me daily, so I suggest other people use it in the company as a way to solve problems and assist in solutions, so that we make the company where we work better every day.
Helpshift is a great tool for direct contact with customers
What do you like best about the product?
Handy interface and great shortcuts to improve worklow.
What do you dislike about the product?
Some shortcuts are set in a non-conventional way; it would be great to customize them.
What problems is the product solving and how is that benefiting you?
Live customer experience via smartphone application.
Helpshift review 2022
What do you like best about the product?
When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift provides everything you need for providing quality support. The platform is often being updated and new useful features are added. Helpshift team cares about their clients and I can always count on any support needed from their side.
What do you dislike about the product?
Helpshift services are rather costly, but considering the quality of the platform and expertise of their employees, it's hard to consider the price a downside.
What problems is the product solving and how is that benefiting you?
We use Helpshift to provide customer support for our mobile games. There are hardly any issues with the app which helps us to provide the best support to our players. If players can have a seamless gaming experience, they will surely enjoy the games more.
Recommendations to others considering the product:
We have been using Helpshift for years and we haven't been thinking about any other options. Helpshift simply provides everything you can ask for regarding customer support.
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