Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
372 reviews
from
External reviews are not included in the AWS star rating for the product.
Great Customer Service Integration For Mobile Games
What do you like best about the product?
How players can look up FAQs or contact us without leaving our game.
The user friendly agent interface.
The ability to add custom meta data and HS tags.
The user friendly agent interface.
The ability to add custom meta data and HS tags.
What do you dislike about the product?
Not much! I wish there was language translation support in the agent interface.
I would like the ability to merge the same users messages into one message. Tracking multiple user messages on the same topic is confusing in the current form.
I would like the ability to merge the same users messages into one message. Tracking multiple user messages on the same topic is confusing in the current form.
What problems is the product solving and how is that benefiting you?
The biggest benefit is having user data automatically sent to us when they contact us. We no longer have to ask for info like username, etc.
This allows us to answer and respond to them faster than before.
This allows us to answer and respond to them faster than before.
Recommendations to others considering the product:
This the best solution for in app customer service that you can provide your users. Highly recommended.
Help shift a possible helpful customer support app
What do you like best about the product?
I like how the application is well layed out and easily used to obtain needed contact information
What do you dislike about the product?
Not a large amount of support information for certain companies
What problems is the product solving and how is that benefiting you?
Solving various IT related troubles.
Recommendations to others considering the product:
As with all new apps take your time and expect hiccups
showing 371 - 372