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My personal review for Helpshift.
What do you like best about the product?
My personal review for Helpshift. It is very helpful in terms of answering concerns and getting to know the exact issues your client is having. The website is fast and intuitive. Helpshift is fast, userfriendly and easy to use.
What do you dislike about the product?
There are no specifics that I dislike. Maybe more updates in the future. Maybe more button in the future, more settings and filter option.
What problems is the product solving and how is that benefiting you?
Game problems. We are customer service for mobile games.
RVasquez 4
What do you like best about the product?
Easy to use, user friendly, and lightweight. It's very easy to see customer conversation history.
What do you dislike about the product?
Very limited customization available for agents, no night mode.
What problems is the product solving and how is that benefiting you?
Game issues. This is very useful for our customers.
Recommendations to others considering the product:
More customizations for the agent-end interface. It would also be helpful for agents to see their stats so they can track their real-time improvement and stats.
It would also be helpful for agents to have their own personalized FAQ and quick reply. It is most likely that other agents still use their own tools such as Google Keep, Notes, etc., to make their responses personalized. It would also help bring non-robot touch to conversations.
It would also be helpful for agents to have their own personalized FAQ and quick reply. It is most likely that other agents still use their own tools such as Google Keep, Notes, etc., to make their responses personalized. It would also help bring non-robot touch to conversations.
I'm able to perform the basics but would love additional features to perform better.
What do you like best about the product?
I really enjoy the search and filter feature. The ability to search for issues with certain criteria during a certain time is super helpful.
What do you dislike about the product?
I do not like not having the ability to add personal macro responses.
What problems is the product solving and how is that benefiting you?
Order status, promotional applications, and technical issues. By filtering for similar issues, I'm able to immediately resolve multiple similar issues within a matter of minutes
Recommendations to others considering the product:
Ease of creating new issues on behalf of customer - There should be a follow-up button that creates a new issue, even after the issue has been resolved. Creating new issues become very tedious.
Ability to add personal macros viewable to agent only instead of having someone with admin status add all macros.
Allow uploads of photos as notes.
Ability to add personal macros viewable to agent only instead of having someone with admin status add all macros.
Allow uploads of photos as notes.
HelpShift Chat
What do you like best about the product?
Chat tool is very user Friendly. and have all the report you need to extract.
What do you dislike about the product?
For chat messaging none have been observed
What problems is the product solving and how is that benefiting you?
Provide realtime contacts to customer and support for immediate solution.
Recommendations to others considering the product:
N/A
It's simple to pick up how to use Helpshift.
What do you like best about the product?
The layout, it's easy to toggle between different emails I'm working on.
What do you dislike about the product?
It would be great to have an FAQ easily available. I'm not sure how to combine issues/emails together that are related.
What problems is the product solving and how is that benefiting you?
Customer service issues.
a recommendable experience
What do you like best about the product?
the communication between 2 or more parties
What do you dislike about the product?
the format in composing a email to another person or company
What problems is the product solving and how is that benefiting you?
our correspondence with customers is done through help shift
Review of Helpshift Experience from QA
What do you like best about the product?
Customization and ease of access. Communication and note taking for different tickets. The SDK is very intuitive and users seem to have ease when it comes to finding out what they are searching for in FAQs. There are some quirks with sending and receiving messages that should be worked out though.
I enjoy the ability to reference tickets easily and the analysis tools.
I enjoy the ability to reference tickets easily and the analysis tools.
What do you dislike about the product?
Security and user privacy protection needs to be beefed up because users personal information is being transmitted through Helpshift. I'd like to see more use of security measures and more privacy settings to hide users' data. Pricing structures seem to dramatically change based on MAUs. More discount would be nice for long-standing customers.
More communication with customers around new features and trainings should be offered.
More communication with customers around new features and trainings should be offered.
What problems is the product solving and how is that benefiting you?
We have a direct means of communicating with users. We gain valuable feedback and have realized many benefits in terms of issue redemiation.
Recommendations to others considering the product:
Spend time setting up integrations, shortcuts, tags, and filtering terms.
Helpshift Continues to Make Improvements
What do you like best about the product?
The live chat feature has been a game changer for us. We also enjoy the in-app chat feature where we can embed chat within our mobile app for live support.
What do you dislike about the product?
Would love a mobile app and a cleaner database to pull data via the API for internal data joins and analysis. Also need SMS support so we can text our users via a medium they prefer and are more comfortable with.
What problems is the product solving and how is that benefiting you?
The tool provides us with an excellent method to engage with our customers, easily track, assign, and tag those interactions, and maintain a continuous history of our interactions with a customer.
Using Helpshift has been an easy process.
What do you like best about the product?
Locating everything fast, it makes a lot easier. When you're looking for a certain email it's easy to locate without any issues.
What do you dislike about the product?
There's really nothing I dislike about help shift.
What problems is the product solving and how is that benefiting you?
Sending out emails to customers.
Recommendations to others considering the product:
I find it very helpful when sending out emails to customers. It's easy to get used to it and you learn fast how to go about it too.
Very efficient for business
What do you like best about the product?
i like that we can chat with our customers real time. it is easy to use and allows us to view chat histories. this program helps us connect better with our customers and help them with their concerns.
What do you dislike about the product?
we need to put tags to route the chats to their respective queue
What problems is the product solving and how is that benefiting you?
Using helpshift makes a way for us to respond timely to our customers. this greatly helps customers who prefer chat support.
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