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Straightforward and simple
What do you like best about the product?
Helpshift allows cross platform views for users and can be tailored depending on business need. It can be used on multiple operating system environments and browsers. I like the overall interface and integration. The ability to look up teams and groups, as well as narrow down searches. It would be nice to see sections in "tabs" so that information is more organized in terms of groups. I also suggest ability to change themes. The ease of use is acutally something that we all like. Even if you have not gone through the full training on its use, by its intuitiveness, you would quickly get familiar with it.
has the ability to collect metadata with each Helpshift ticket. The metadata for Outlook.com will include information about platform, browser, and Additional information is available about settings and other features on the web client. The metadata will also include a list of self-help article(s) that the customer clicked to view prior to submitting the ticket.
The ability to segregate into queues is also quite helpful.CSS agents should tag each ticket worked with the appropriate tag used to resolve or escalate the ticket. Tags should also be used to categorize the type of issue reported.
has the ability to collect metadata with each Helpshift ticket. The metadata for Outlook.com will include information about platform, browser, and Additional information is available about settings and other features on the web client. The metadata will also include a list of self-help article(s) that the customer clicked to view prior to submitting the ticket.
The ability to segregate into queues is also quite helpful.CSS agents should tag each ticket worked with the appropriate tag used to resolve or escalate the ticket. Tags should also be used to categorize the type of issue reported.
What do you dislike about the product?
Just the aesthetic of it. Overall, the interface is quite user friendly. the way that information is arranged may need to be looked into.
There are reporting that can be filtered better . Analytics gives too broad of a view.
There are reporting that can be filtered better . Analytics gives too broad of a view.
What problems is the product solving and how is that benefiting you?
Trouble ticket management. Email related issues reported in by end users.
Recommendations to others considering the product:
None at this time
With helpshift i can manager my
What do you like best about the product?
The way i can see the cases that I have to work on.
What do you dislike about the product?
I think the user manual could be more specific for the solution provided.
What problems is the product solving and how is that benefiting you?
I manager customer access, with helpshift a can easily solve the customer problems.
Best Portal ever!
What do you like best about the product?
I love that we could get the reports about agent performance easily
What do you dislike about the product?
it would be better if we have drill through options in analytics
What problems is the product solving and how is that benefiting you?
reporting issues.
Awesome Tool
What do you like best about the product?
what i like is the smartview which makes the ticket organize.
What do you dislike about the product?
the reports, it does not include categories for issue codes.
What problems is the product solving and how is that benefiting you?
customer service and technical support issues
Recommendations to others considering the product:
easy to use and lightweight
Nice!
What do you like best about the product?
tool is fast and it was quick to understand
What do you dislike about the product?
to many issue codes which is very complicated.
What problems is the product solving and how is that benefiting you?
customer service
Recommendations to others considering the product:
quick and easy
Awesome!
What do you like best about the product?
The tool is easy to navigate and use. All necessary information to assist our customers shows on the tool which makes the task fast and efficient.
What do you dislike about the product?
Hmmm I don't see any thing for me to dislike. everything's perfect.
What problems is the product solving and how is that benefiting you?
Our company really likes the email ticketing.. very neat and simple to use.
Recommendations to others considering the product:
Highly recommended.
Best ticketing platform
What do you like best about the product?
what i like best is the simplicity of the workflow, it is easy to understand for us users.
What do you dislike about the product?
poor reports, no capability to export notes
What problems is the product solving and how is that benefiting you?
customer service and technical support issues
Recommendations to others considering the product:
simple and easy to navigate
Useful and Powerful
What do you like best about the product?
ticket collaboration and fast response..
What do you dislike about the product?
what i dislike is the reports and the automation
What problems is the product solving and how is that benefiting you?
customer service
Recommendations to others considering the product:
flow design is simple and easy to understand
Best platform for email support
What do you like best about the product?
Best thing i loved in helpshift is the search query function where you can easily check all the old cases with good survey
What do you dislike about the product?
Well i guess the capability of helpshift to read colored tx email.
What problems is the product solving and how is that benefiting you?
Outlook.com
Satisfied user
What do you like best about the product?
All the features and functionality of the helpshift. Easy to navigate and search information within helpshift.
What do you dislike about the product?
Maybe the sudden disconnecting from the server.
What problems is the product solving and how is that benefiting you?
Customer Service Tickets
Recommendations to others considering the product:
Platform is simple and easy to understand.
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