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Amazing Product and Service
What do you like best about the product?
The product is well thought out and when we have recommendations/feature requests, HS always is ready to accomodate our requests.
What do you dislike about the product?
Nothing as of now. When ever we've had something missing with HS, they've always assisted in creating the feature or providing a work around
What problems is the product solving and how is that benefiting you?
We're using Helpshift company wide for our support teams and clients/partners
Easy to use
What do you like best about the product?
The UI design is easy for agents to use. Reporting-wise, it makes great use of Power BI.
What do you dislike about the product?
Slow response from support, especially on the integrations with other tools.
What problems is the product solving and how is that benefiting you?
Helpshift helps us understand the customers. It also allows us to easily respond to them faster.
Helpshift: A good entry point for chat and email support
What do you like best about the product?
Helpshift is intuitive. Depending on your access, you may be able to review tickets handled by your colleagues and learn from their experiences. Additionally, Helpshift is shown to be extremely reliable with minimum Downtime.
What do you dislike about the product?
Helpshift could be overwhelming sometimes due to the number of possible Smartview/Segmentations available for each member. Helpshift's also do not show the number of minutes in the ticket's age if it it's already shown in hours.
What problems is the product solving and how is that benefiting you?
Helpshift primarily helps us manage our CS requests. As one of our goals being response time; Helpshift's ability to show the age of each ticket helps in keeping track of this goal.
HelpShift is amazing!
What do you like best about the product?
Helpshift is a wonderful platform for serving my company's customers, I use it daily to provide incredible service and, thus, for the customer to leave satisfied. It is very intuitive and easy to use, in addition to the features being very comprehensive.
What do you dislike about the product?
I know that all products are subject to instabilities, as I use Helpshift every day, I believe I can notice more. At times, the platform freezes, sends duplicate messages to the client, and even the redistribution of chats stops happening automatically. However, this does not affect the final product.
What problems is the product solving and how is that benefiting you?
Helpshift benefits me daily, as it is through it that I am able to provide efficient customer service. Additionally, it is an incredible platform that allows us to organize and separate service by themes.
Helpshift, the platform of the future.
What do you like best about the product?
Helpshift is an excellent platform for customer service, I use it daily to check the service interactions and to monitor correctly.
What do you dislike about the product?
Sometimes it freezes and sends duplicate messages to the client, but nothing that affects the final product.
What problems is the product solving and how is that benefiting you?
Customer service with efficiency, both with customer support and the person attending, easily integrates with the Playvox platform.
Helpshift is an excellent platform!
What do you like best about the product?
I like the ease of use, in addition to helping with service and enabling the insertion of FAQs within the platform.
What do you dislike about the product?
I don't like when it shows slowness and duplicates the messages.
What problems is the product solving and how is that benefiting you?
Assistance in the company's customer service and in resolving customer inquiries.
Recommendations to others considering the product:
Helpshift is the perfect platform for customer service. In addition to being easy to use, it allows the integration of chat bots.
Platform of easy handling
What do you like best about the product?
The ease of handling the platform. It is very intuitive and objective, a great tool for customer service. Functional for both the company and the customer.
What do you dislike about the product?
The filters we have to create to search for certain types of service.
What problems is the product solving and how is that benefiting you?
At times the platform experiences slowness, but it is on the right track.
Recommendations to others considering the product:
A user-friendly and intuitive platform.
Very good!
What do you like best about the product?
Helpshift is practical and easy to visualize.
What do you dislike about the product?
Letters and small text locations that could be improved.
What problems is the product solving and how is that benefiting you?
Customer service
Recommendations to others considering the product:
Excellent
Helpshift Rating
What do you like best about the product?
It's easy to use and intuitive for service staff.
What do you dislike about the product?
The Helpshift could have more tools to control users.
What problems is the product solving and how is that benefiting you?
It is a tool that facilitates instant communication with the customer.
Recommendations to others considering the product:
It is a good tool of customer service, but it needs more development in the control of users.
Helpshift review
What do you like best about the product?
I like the visual simplicity of the product. It is easy to talk to our customers, and send attachments and images.
It can be well integrated with so many different systems.
It can be well integrated with so many different systems.
What do you dislike about the product?
Previously it took us some time to reach out to the engineers to get the solution for a critical issue we had.
Also, I would like to have the ability to get the raw statistical data to build our own reports on our side on the fly.
Also, I would like to have the ability to get the raw statistical data to build our own reports on our side on the fly.
What problems is the product solving and how is that benefiting you?
Our customers communicate with our agent using Helpshift integrated into the app and website.
Also, we use FAQ to answer the most popular questions and requests.
Automation rules and bots help us to organize the customer inquiry flow.
Also, we use FAQ to answer the most popular questions and requests.
Automation rules and bots help us to organize the customer inquiry flow.
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