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4-star reviews ( Show all reviews )

    Alfonso Lee Garbanzo

Automation empowers employees by reducing repetitive tasks and minimizing errors

  • May 13, 2025
  • Review from a verified AWS customer

What is our primary use case?

We have many use cases. We have 200 bots, and we are doing extensive order management. We work at Cargill, so they do a lot of order management type of bots, but there are many different types of bots for all industries.

What is most valuable?

With Automation Anywhere, the features we are using help to remove tasks that humans are not good at, such as repetitive tasks. It's this type of task that people don't want to do. With intensive repetitive work, it's prone to human errors. That's what is helping us. It first motivates people not to do this type of work, so they can focus more on the customer and work on things that are more engaging. Additionally, it reduces the errors.

What needs improvement?

The main challenge that we are trying to solve with agentive process automation is business rules. We have many bots that have complex business rules, and these business rules are usually hard coded.

For how long have I used the solution?

I joined my company, Cargill, in 2018, and since then, they have been using Automation Anywhere. I have been six years working with Automation Anywhere.

How are customer service and support?

The main complaint with Automation Anywhere is when they release features that they don't have ready.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did use another solution before choosing Automation Anywhere for the first time. In the past, we had UiPath as well. Also, when I worked for Hewlett-Packard, we were using WinAutomation, which is the one that Microsoft is using now for Power Automate desktop.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup cost, and licensing of the platform are the worst. This is my major concern and complaint.

Which other solutions did I evaluate?

I have considered other solutions. We are working with Power Platform, which is another vendor we are using at Cargill. We did an analysis last year on cost for the long term. If it works, we might change to that platform in the future.

What other advice do I have?

In the age of agentive AI, the biggest challenge for me and my company is that there are many vendors and companies offering the same thing, which gets complicated and confusing.

I would rate Automation Anywhere overall a nine out of ten.


    Carlos De La Concha Lopez

Streamlined processes in finance department and improved code transparency

  • May 13, 2025
  • Review from a verified AWS customer

What is our primary use case?

The main use cases that we have currently for Automation Anywhere are for our finance department, where we tend to have a lot of manual labor regarding the whole process of paying for everything within our company. We use Automation Anywhere in order to streamline these processes and make it really efficient for the department to do their internal processes.

What is most valuable?

What I appreciate the most about Automation Anywhere is that, from a development and developer side, it is really intuitive to do the whole automation, which also makes it easier to do all the support side of the code. It is really great for the user to be able to see everything that is happening in the code, such as what could be wrong or right.

At the end of the day, the effort that you put in has exponential benefits, giving you many advantages from your lines of code, which is amazing.

What needs improvement?

One of the problems we have found with Automation Anywhere is that the rollout of new upgrades or tools is not readily available for everyone to know about the new benefits offered. For example, the Imagine event is a great way for everyone to learn about what is coming and the new benefits, but outside of Imagine, it can be difficult to know what is new.

For how long have I used the solution?

The whole company has been using Automation Anywhere for around four years; I have been using it for around two and a half years.

Which other solutions did I evaluate?

At Volkswagen Mexico, we just use Automation Anywhere. However, I believe that Volkswagen Germany uses another tool. The decision to implement Automation Anywhere at Volkswagen Mexico was made by Volkswagen Germany. I do not know what considerations they took into account, but they chose to go with Automation Anywhere.

What other advice do I have?

Since Automation Anywhere is intuitive for the developer, it is easier for them to express to the business side of the company what the benefits and opportunities are, making that communication really easy so we can get ideas from the business and then develop them from our knowledge. It is also easier to onboard people onto this tool.

The main challenge with agentic process automation that we are trying to solve is the whole implementation of artificial intelligence within our company, which is crucial because everything that has to do with security and all our databases requires us to be super careful. We are currently facing the issue of ensuring careful implementation while realizing the opportunities for implementing these agentic solutions within our company, which I expect will happen in the next couple of years.

In the age of agentic AI, understanding what all the things that agentic AI can provide for our company means focusing on translating AI technology into actual use cases. The challenge lies in prioritizing and making the link between actual use cases and the tools available, especially since AI technology presents many options but can leave us uncertain about which to tackle first.

We are currently migrating to document automation; we previously used an older version before starting this migration, but we are just at the beginning. In Mexico, where our company is based, we face issues regarding obtaining new licenses, as this has to be done through a third-party company. This limitation affects what we can get because there are certain packages we have to purchase, restricting our ability to acquire specific licenses, such as for testing AI agents, since we must buy the entire package to get just one license. Therefore, that presents challenges when trying new things.

I would rate Automation Anywhere a nine because we want to try new things and incorporate more innovations into our company that Automation Anywhere offers; however, the nervousness about testing them poses challenges, which is the only reason I would not rate it a ten.


    Cristobal Morales

Increases productivity and delivers significant financial benefits through enhanced customer experience and efficient analysis

  • May 13, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our use cases for Automation Anywhere are numerous; we have KYC use cases, onboarding in some parts, credit analyzing, and in operations, we have some automated processes.

How has it helped my organization?

It helped with company culture. Sometimes, people are afraid the technology will replace them. However, it makes their job easier. It doesn't replace them.

What is most valuable?

What I appreciate the most about Automation Anywhere is the analyzer. The analyzer acts as a hub; this robot analyses and then assigns different persons to perform deeper analysis of every customer.

Automation Anywhere improves my company by providing about $5,000 USD per year in benefits. Automation Anywhere contributes to helping me achieve my goals by improving customer experience and accelerating the process of delivering audits and related processes.

In the age of agentic AI, the biggest challenges for my company are the need for a significant cultural change and managing information security. Automation Anywhere helps me overcome those challenges in part since it empowers people to focus on value-added activities instead of repetitive tasks that hold no value. I hope that Automation Anywhere continues to help me achieve my automation goals.

My impression of the impact on visibility in the automation lifecycle is that we help to standardize the process and become more productive in those activities and visibility. The cloud-based nature of Automation Anywhere COE Manager in managing my automation pipeline is beneficial. Using the cloud accelerates upgrades and allows us to benefit from AI with different partners OpenAI or Copilot.

With APA, the customer experience is improving. We can also accelerate the delivery of certain processes.

We are presenting a business case related to document automation in our current process. Document automation impacts both efficiency and productivity. Document automation impacts my company because the credit analysis requires reviewing every digital document from customers, and with this implementation, we aim to be faster instead of reviewing each document individually. I have not measured the time saved by using document automation in document processing.

What needs improvement?

Automation Anywhere can be improved by reducing the time of the processes and enhancing the efficiency of people. I would prefer them to reduce the time of the process.

For how long have I used the solution?

I have been using Automation Anywhere for six years.

Which solution did I use previously and why did I switch?

I have not used another similar solution before Automation Anywhere.

How was the initial setup?

My experience with the deployment of the solution is positive; it's fast, and we have not encountered any problems related to that.

What was our ROI?

Automation Anywhere improves my company by providing about $5,000 USD per year in benefits.

What's my experience with pricing, setup cost, and licensing?

The pricing is good; the business case we are working on shows that it is a good price.

Which other solutions did I evaluate?

At the beginning, about six years ago, I reviewed UiPath, Blue Prism, and those three competed for the RFP that we did, with Automation Anywhere being the winner. Automation Anywhere was chosen because of its simplicity, the interface, the platform, the customer reviews we showed, and the price as well.

What other advice do I have?

I am not currently utilizing the AI Agent Studio in my automation process. My impression of AI governance in general is positive; I really appreciate the monitoring that we have and believe it represents good governance, and the insights we can gain from the platform are great. I do not use the autopilot capability of Automation Anywhere currently. I utilize the Automation Anywhere Center of Excellence, or COE.

We are currently on-premises with Automation Anywhere.

While there is always some space to improve and nobody's perfect, I would rate Automation Anywhere a nine out of ten overall.


    Fredy Sandoval

Great efficiency and productivity via optimizing manual processes and enabling API projects

  • May 13, 2025
  • Review provided by PeerSpot

What is our primary use case?

I am trying to solve data challenges with Automation Anywhere. Not all data is good quality. This presents a challenge for automation, which is important.

What is most valuable?

Automation Anywhere has impacted our efficiency and productivity in a very positive way since we are shutting down a very manual process.

Automation Anywhere has helped my company with APIs. We are currently in a project to create APIs for our core banking service and other transactional systems, migrating from another integration technology to API. We have measured the time saved by using document automation with Automation Anywhere, and it amounts to about five hours.

We have used the APA. It's helped us achieve some automation. We're working on a project now, which requires us to make APIs, and we're using this for that work.

We use the document automation capabilities. We can optimize about three or four people who previously performed the tasks manually. This is just the beginning of the impact we see, however, it's a significant impact for us. We've saved about 500 hours so far.

What needs improvement?

I am unsure how Automation Anywhere can be improved.

Integration with other platforms may prove to be very interesting for us and others.

For how long have I used the solution?

I started using Automation Anywhere last year. We are currently in the setup phase for our solution and need to move to production. It's very recent, as we discovered it at the end of last year.

Which solution did I use previously and why did I switch?

Before Automation Anywhere, we were testing other solutions including Microsoft and Oracle, and currently we are testing Data Stimulus.

How was the initial setup?

The deployment is ongoing. It's not difficult. You have all of the information you need to implement successfully.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup costs, and licensing for Automation Anywhere are good. It's more of a challenge for us to get all the value that the platform can provide. It's not very costly; it's a fair price.

Which other solutions did I evaluate?

The main differences between Automation Anywhere and other tools are in their focus. For example, we need many partners to make good things happen with other tools, but with Automation Anywhere, it works very well.

What other advice do I have?

In the age of agentic AI, the biggest challenges for me and my company come from people not being open to this technology. In financial services and traditional banks, people are very cautious. They need extensive testing and need to see the technology working to understand its advantages. AI governance is very important to me and my company as many areas are inquiring about AI. Without governance, we would be in chaos.

The AI in the studio and the integration from all the AI and other platforms is very interesting, and it's a very good opportunity for us now.

We do not use the COE just yet.

On a scale of one to ten, I'd rate the solution a nine. I don't know all of the solutions. I only really know Automation Anywhere, and so it's hard to compare it against all others.


    reviewer2704962

Ease of use empowers teams to efficiently automate tasks and save money

  • May 13, 2025
  • Review provided by PeerSpot

What is our primary use case?

We have a lot of use cases for Automation Anywhere. We have some use cases at the customer experience department, we have some for the HR team, and we have more than a few for our billing department. We have quite a few across our different business units.

We have not yet used Agentic AI. One of the main reasons I wanted to come to AA Imagine was to see the demo. What has been stopping us from choosing AI is our company's governance aspect and getting the approvals.

AI governance is quite important for my company in general because I work for a government contracting company. That is one of the challenges that we would need to solve before we integrate any AI capabilities.

What is most valuable?

What I appreciate the most about Automation Anywhere is how easy it is to use. One thing I noticed in the beginning when we first started using Automation Anywhere was how quickly we were able to learn it. It is very simple and straightforward to use, which is probably the main advantage.

The simplicity of Automation Anywhere has benefited us as we have been able to train our internal employees. It has been very easy to train someone internally versus hiring someone outside of the company.

What needs improvement?

Overall, I am pretty satisfied with Automation Anywhere. The UI is pretty straightforward. However, the customer service could be improved.

For how long have I used the solution?

I have been using Automation Anywhere in my company for two and a half years.

How are customer service and support?

It can be improved. When we have issues or problems with the software, which is not common, that is one area that could be better. We have had issues in the past where we have had problems with the application, and it has taken a while for someone to get back to us. Overall, we are pretty happy with the application.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were not using another solution prior to Automation Anywhere. This was the first automation tool that we integrated at our company.

How was the initial setup?

My experience with the bot deployment is pretty straightforward. I have an RPA admin who takes care of the deployment. While I cannot speak on his behalf, I would say that the deployment process, from what I know, is pretty straightforward. It is not anything too complicated or complex.

What was our ROI?

The main challenge we were trying to solve by bringing Automation Anywhere was automating different processes and manual tasks that our employees do. We wanted to help the company save money, and we have been able to do that.

What's my experience with pricing, setup cost, and licensing?

It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost.

Which other solutions did I evaluate?

When I joined, my company had already decided on Automation Anywhere. I do not know what other tool they had in mind, but this was the only one.

What other advice do I have?

I would rate Automation Anywhere a nine out of ten. I am happy with the company and my Automation Anywhere journey. There have not been any major issues or problems since we started using it about two and a half years ago. Our leadership at the company is very happy. Our RPA team always gets recognized, and it is because of this tool. This tool has helped us significantly.


    reviewer2704926

End-user experience and ease of development significantly boost productivity

  • May 13, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our main use cases when using Automation Anywhere involve a lot of end-to-end processing with a human in the loop. With the GenAI features and capabilities, we are now exploring and extending or expanding our use cases further.

We haven't done anything with AI agents just yet. We've just tapped into the GenAI aspect. We're excited to explore AI agents and how they can impact our existing and new processes. We have ideas, but we haven't delved down that path just yet.

The biggest challenge for our company is getting the correct information from an end-user regarding what they're trying to accomplish. Getting that information from one point to another is our biggest challenge. We're excited about the generative aspect of it because we know that it can listen to the end-user, pull relevant information or regenerate what it needs to, and provide it back to them as an assistant. We're excited for this capability.

How has it helped my organization?

We haven't tapped into AI agents, but everything else with the platform has absolutely helped, such as its basic RPA capabilities, Co-pilot, and human in the loop. It's definitely made our work jobs a lot easier because of those capabilities, and the same thing is with our end-users.

Automation Anywhere has helped us to achieve our automation goals. It's made our lives significantly easier to be able to tap into that environment with the ease of development and the ease of use. It's made things much simpler, much quicker to develop, and scale up.

We utilize Document Automation in our current processes. That was one of our biggest draws to Automation Anywhere when we first invested. We looked at a bunch of different IDP tools initially before Document Automation. Automation Anywhere had the IQ Bot tool. That's what we first invested in, and then we were excited when they did the upgrade to Document Automation. The capabilities there are a lot easier to use out of the box. It's a lot easier to scale, and there are AI benefits to it.

Document Automation has absolutely impacted our efficiency and productivity. We had one process specifically that drew us to this use case and then expanded it much further out, where we're essentially inputting invoices that don't go through our normal procurement system. It used to go through our AP team for manual input. It used to take a full person's time a year to do that. We're saving essentially a full FTE through Document Automation. That was our first use case with it, and we have a couple of others in various other accounting operations and tax bases that save significant hours. We also have some hard dollar savings along with it. It has had a huge impact so far, and we see it being a huge impact going forward.

We've used a couple of different tools, and it just has the best end-user experience. Among everything we've tried, it's the easiest one to pick up from the product perspective. They're doing everything right.

What is most valuable?

What I appreciate the most about Automation Anywhere is that the end-user experience is superior to any of the other tools on the market that we've looked at. We've shifted platforms a couple of times, and Automation Anywhere is the one that stuck based on end-user experience, the ease of development, and trainability with the tool.

Automation Anywhere has definitely made a significant impact in terms of hours saved to scale up. We've had to re-platform a couple of processes from other tools to Automation Anywhere. We are doing the exact same process, but the hours saved have been more because of the end-user experience and ease of development. The time it takes to get it up to scale has been a lot quicker than everything else. It has made a significant improvement for new and existing processes that we've shifted over.

What needs improvement?

I don't have an example of how Automation Anywhere can be improved. This definitely isn't a negative. One thing I loved about Automation Anywhere compared to some of the other tools out on the market is that there are constant improvements and constant updates, and they're letting us know of those. Anytime we see a challenge and bring it to the attention of the team, they always let us know that it is on the roadmap for future releases. A lot of the issues that we've had, we've been able to wait a little bit of time, and whatever problem they're trying to fix has been deployed in future releases.

We've had some technical difficulties connecting, but that's more on our environment and how we have the machines and everything set up. It's not specific to Automation Anywhere. However, it's pricier than some of the other tools.

For how long have I used the solution?

We are coming up to year four.

Which solution did I use previously and why did I switch?

We were using one of their competitors. We started our automation journey about seven years ago with a consulting partner that helped us pick the right tool for us. At the time, Automation Anywhere was still on the market, but they weren't one of the leaders that they are now. Over time, that solution has been very helpful for us, but it never progressed the way Automation Anywhere has. There wasn't a leap and bounds progress in terms of investments in the tool and the new capabilities and features. That's what drew us to the Document Automation or IQ Bot. The other tool we were using did not have the same success rate, ease of development, and user experience. We looked at Automation Anywhere, amongst two or three others. Automation Anywhere was by far the best of those tools. While we were using that, we explored the RPA and other features. RE before it became Co-pilot and other functionalities drew us to it. We started investing more heavily in Automation Anywhere, and now it's our primary automation tool.

Our team has specifically only used Automation Anywhere and one other tool. Other businesses may have used it, but they don't have the same structure set up that we do now. We are the automation team within our organization, so we're the ones who are doing it on a consistent basis. If any other team has done it, it hasn't been problematic.

How was the initial setup?

For the most part, it's been fairly seamless. The biggest struggle on our end seemed to be with just the technical connections. It's just how we have the infrastructure set up. We're housing an on-prem solution. We're exploring the cloud and shifting there because I know it'll be easier management from our side. There'll be fewer technical issues. It will be a lot easier to get newer updates from the tool itself. That's one thing that we're looking into now.

What's my experience with pricing, setup cost, and licensing?

It's unique compared to certain other tools that we've used. It's somewhat pricier than some of the other tools that we've used, and the breakout between the different applications is also somewhat costly. If they can make it a little more cost-effective or bundle packages a little bit more, that would be beneficial.

What other advice do I have?

AI governance is very important in my company and in general. Before we even tapped into the AI infrastructure, that was one thing we made sure was set up beforehand. We have a whole AI governance policy and a committee. Anytime there's an AI project, it needs to go through that committee. They need to understand all the data that's going to be processed through it, what tools we're going to be using, and what the project is as a whole. It needs to get approval before we can build it out.

We had an AI committee and a governance structure in place before we delved into the AI space. All of our data is in a secure cloud. We can't have anything touching the public environment, just based on the sensitivity of the data that we have. It's very secure and strong as a governance structure.

I would rate Automation Anywhere a nine out of ten. I don't think anything is a perfect ten. There's always room for improvement. Out of everything that we explored and learned, and used previously, it's made a huge impact. We're excited for what's to come, and we're definitely going to be using it for a long time.


    Venkata Meda

Web-based connectivity and document automation improve user efficiency, but needs clearer implementation guidance

  • May 13, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our Automation Anywhere use cases primarily focus on streamlining regular business processes by automating repetitive, time-consuming tasks. While direct FTE (Full-Time Equivalent) savings are not always the primary metric, the true value lies in enabling users to redirect their time toward higher-value, strategic activities.

The use cases are largely centered around the transportation domain, including:


  • Warranty tracking and claims

  • Logistics operations and coordination

These automations improve efficiency, ensure consistency, and support compliance while freeing up human effort for tasks that require judgment, analysis, or stakeholder interaction.

How has it helped my organization?

Automation Anywhere has brought measurable improvements to our organization by automating repetitive and time-consuming tasks across various business functions. The primary benefit has been time savings for employees, enabling them to focus on more meaningful and high-value work rather than manual, routine activities.

While the impact is not always quantified through FTE reduction, the platform has enhanced process efficiency, accuracy, and overall user productivity. Automations have helped reduce errors, improve turnaround times, and ensure consistency in daily operations.

Overall, Automation Anywhere has contributed to building a more efficient and scalable operational environment, aligning with our goals of digital transformation and continuous improvement.

What is most valuable?

What I appreciate most about Automation Anywhere is the interface, and it is very specific on what to use and where to use it. That is the most interesting part for me to consider. Automation Anywhere has improved my company significantly; earlier we were dependent on the client installed on local machines, but now it is completely web-based, so we don't have to worry about having a dedicated VM. We can connect and access the browser from anywhere. Rather than having a dedicated machine for every developer, we can have a shared machine so that based on shift basis we can use the same machine for multiple persons. That is an interesting feature which was not present in the older versions.

The advanced features such as document automation are helping tremendously, mainly in reading handwritten information and stable information. That has helped us significantly to extract the required data from renewals and some unstructured documents.

What needs improvement?

The primary challenge we aimed to address using AARI and Automation Anywhere 2019 was automating decision-making based on unstructured, free-text information-traditionally handled by operations teams. While earlier automation efforts managed to streamline parts of the process, manual intervention was still required for reviewing and routing free-text data. With AARI, our objective is to eliminate this dependency and achieve a fully autonomous process without human interruption.

In leveraging AARI and IQ Bot, the most significant challenges for our team lie in understanding the product capabilities and deploying them effectively in real-world scenarios. It’s not solely about training or online learning resources, but about applying the technology pragmatically and successfully within our environment.

At this stage, Automation Anywhere has only partially helped us overcome these challenges, as we are still in the exploratory phase with AARI in the context of document automation. While we’ve seen progress toward our automation goals, the full potential is yet to be realized.

One area where Automation Anywhere has shown promise is in AI governance, which is a critical requirement for us-especially in document automation and AI-powered workflows. The platform’s governance features help us ensure data integrity, traceability, and compliance in how information is processed and stored.

That said, there remains room for improvement, particularly in the clarity around AARI infrastructure requirements. Before fully adopting the solution, we need better insights into what infrastructure is necessary, any additional costs involved, and the level of support required. Understanding whether our existing environment can support AARI or whether additional investments are needed is essential for effective implementation.

For how long have I used the solution?

I have been using Automation Anywhere for nine years.

What do I think about the scalability of the solution?

We utilize Document Automation in one of our current processes with Automation Anywhere, but if we would to use any advanced features, it is very restrictive to use it in on-prem. We have to enable the cloud. When we say cloud there will be many red tapes, security wise, and it takes considerable time to get approval for anything from security. It would be beneficial if we had all those latest features enabled in the on-prem so we don't have to go through these hurdles. We worked together with Automation Anywhere to get security approval to enable the cloud environment.

What was our ROI?

I have not measured the time saved by using Document Automation and document processing extensively, but there are savings from the use case standpoint. The real-time saving is in decision-making and removing human dependency. When we achieve that, then I will be able to confirm the true savings.

What other advice do I have?

There are additional things that Automation Anywhere could do to make it a 10; they need to consider the implementation perspective. It's not only about the features and latest tech, it's also about supporting that in the existing infrastructure and what else we need to consider. All those things will help them to stand as a front runner compared to other tools we have in the market. On a scale of 1-10, this solution rates between 8 to 9.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Padmakumar Chendrani

Offers good integration and document handling capabilities

  • April 29, 2025
  • Review provided by PeerSpot

What is our primary use case?

My use case involves day-to-day work automation in document handling, as I am from an organization where most of the work relates to documents, specifically unstructured data. We are utilizing this document automation feature in Automation Anywhere predominantly for handling this unstructured data. That's one kind of use case for me.

Secondly, report generation is crucial since the finance team needs to generate lots of reports in a day or week, which involves integration with SAP as well as Salesforce. These integrations also have automation in place, but work mainly happens in Salesforce and SAP, and at the end of the process, a report is pushed to their department head for further validation.

The use case of document handling is complemented by a dedicated help desk team that manages customer support using an engineering ticketing tool, where they use Automation Anywhere for logging tickets and updating the status on a timely basis. So, those are the main use cases for us of Automation Anywhere.

How has it helped my organization?

Document automation has notably reduced manual effort. In a day, we process at least 100 to 150 documents, so manual effort would take a day or half a day. However, since implementing Automation Anywhere, the amount of manual effort required has significantly decreased. There are validations to perform, but they only need to spend a maximum of one or two hours on validations. If there's no validation needed, it could take zero time. Thus, in terms of time savings, we consider this a significant improvement.

Regarding cost savings, we had a dedicated help desk team that initially had 10 to 15 employees, but after implementing automation, almost all ticket logging and updates have become automated, reducing the need for manpower for these activities.

The improvement I have seen with Automation Anywhere particularly stems from the transition from IQ Bot to DA, which was a significant step in unstructured document handling. The amount of processing and accuracy has increased significantly with the introduction of document automation. Furthermore, the newly introduced agent-based automation feature holds promise, although we have not directly worked on that as a project yet.

What is most valuable?

The best features in Automation Anywhere include document automation, which has replaced IQ Bot, which was challenging to manage. We recently switched to document automation that comes with the bundle. It is a good feature because earlier, we needed to purchase a separate license for IQ Bot, but now the enterprise license includes the DA license. This eliminates the need for an additional license for document automation.

Additionally, there is enhanced integration with AI and ML, leading to significant reductions in the workload for processing unstructured documents. The time taken and accuracy have improved greatly with DA, and the recent introduction of agent-based automation allows us to develop our own LLM or any agent that can integrate AI with standard automation, making decisions autonomously and yielding better results instead of relying on a time-consuming manual effort.

Even a non-technical person can easily understand what the features do and how to utilize them. I am not talking about going to the core level of automation, just being a citizen developer kind of thing. People can understand the features more easily, and as compared to others, Automation Anywhere has a better user experience.

What needs improvement?

In Automation Anywhere, while the user interface is top-notch and doesn't require improvements, the main issue I identify is that the cost of the enterprise-scale license and add-ons can be a barrier for small businesses.

Additionally, users sometimes report performance challenges with large datasets and stability concerns due to frequent version updates.

The basic features are acceptable, but advanced tools often require deeper technical expertise, which can slow adoption. Additionally, some users experience delays in customer support for complex issues. Despite these challenges, Automation Anywhere remains a robust platform for organizations seeking scalable and intelligent automation, and refining these aspects could further enhance its accessibility and reliability.

For how long have I used the solution?

I have been working with Automation Anywhere since 2021, so it has been four years.

What do I think about the stability of the solution?

I would rate stability an eight out of ten.

What do I think about the scalability of the solution?

Regarding scalability, I would rate it an eight out of ten. It is being used in multiple departments.

Maintaining bots is an ongoing process, as creating a bot doesn't mean it's finished; we need to make improvements as processes change. Generally, this maintenance occurs quarterly or twice a month.

How are customer service and support?

I evaluate their technical support as the best in the industry. However, there have been instances of delays in getting responses or proper resolutions. Nonetheless, they have the best technical support team, and we have not faced significant issues in this area aside from a few small instances.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Currently, I mainly work with two tools: Power Automate and Automation Anywhere, and I see a significant difference in the user interface between them. Power Automate is more challenging to understand the features. Functionality-wise, there are big differences, but understanding the nature of the tool, how it works, what features it has, and finding specific actions for particular tasks is much easier with Automation Anywhere. It comes with many good features, though it does come with a price. Nevertheless, I find Automation Anywhere is a better option in terms of features compared to others. There are performance mismatches, especially concerning execution time, when comparing with other platforms.

From our experience in POCs, we noted that document processing works better in UiPath with limited time, whereas Automation Anywhere has a longer execution time despite similar accuracy. This marked difference resonates when comparing these two industry-leading RPA platforms, where, while performance might differ, the features of Automation Anywhere appear unmatched.

How was the initial setup?

Its deployment is complex on-premises. We need to have our own database. Cloud deployment is straightforward. Everything is handled by Automation Anywhere, so you don't need to worry at all.

On-premises setup requires maintenance, whereas cloud deployments don't require maintenance. You don't have to worry about upgrades with cloud deployments, whereas an on-premises setup requires a few things. You need to consider hardware maintenance, especially if it's a bare metal infrastructure. In cloud scenarios, you only need to consider licensing and database maintenance.

Bot maintenance depends on the changes in the process.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, it's not at all cheap, and that's a concern. The licensing cost is very high. While I don't know the exact prices of other tools, Microsoft offers the lowest pricing for its RPA platform compared to UiPath and Automation Anywhere.

What other advice do I have?

The Co-Pilot helps increase productivity to some extent, as it functions similarly to an LLM. If we provide an input, it processes that and gives an output. To create automation, we simply need to tell Co-Pilot our requirements, expected input, and desired output. We can provide a use case or just a skeleton of an automation, and it essentially creates an end-to-end flow. However, we must customize it since we cannot straightaway use that automation and expect accurate results. We need to perform some adjustments before a proper end-to-end execution. I don't consider it a tool to rely on extensively at the moment, but it's an interesting tool.

I would recommend Automation Anywhere. It's the best in the industry in terms of functionality as well as user experience. The only drawback is the cost. It's not ideal for a small business. From the functionality, features, and scalability aspects, it is great.

Overall, I would rate the solution as an eight out of ten.


    Padmakumar C.

Great platform to fulfill not just RPA but beyond

  • April 18, 2025
  • Review provided by G2

What do you like best about the product?
A360 is a powerful RPA platform that excels in providing an intuitive, user-friendly interface, making automation accessible even to those without extensive programming knowledge. Its comprehensive features, including IQ Bots for cognitive automation and Process Discovery for identifying automation opportunities, support end-to-end business process automation. The cloud-native architecture and extensive Bot Store ecosystem offer flexibility, scalability, and time-saving pre-built solutions. Additionally, its AI and ML integrations extend capabilities to handle complex use cases, while community resources like Automation Anywhere University and the Pathfinder Community foster skill-building and engagement for developers and professionals alike.
What do you dislike about the product?
However, there are areas where improvement could enhance the platform's user experience further. The cost of enterprise-grade licenses and add-ons can be a barrier for smaller businesses. Users occasionally report performance challenges with large datasets and stability concerns with frequent version updates. While basic features are accessible, advanced tools often require deeper technical expertise, which can slow adoption. Additionally, some users experience delays in customer support for more complex issues. Despite these challenges, Automation Anywhere remains a robust platform for organizations seeking scalable and intelligent automation, though refining these aspects could boost its accessibility and reliability even further
What problems is the product solving and how is that benefiting you?
Automation Anywhere addresses several challenges in business process automation by reducing manual effort, enhancing efficiency, and minimizing errors. It helps organizations automate repetitive, rule-based tasks, freeing up human workers to focus on more strategic, high-value activities. Additionally, its cognitive automation capabilities enable companies to process unstructured data, such as documents and emails, improving decision-making and operational speed. The cloud-native approach ensures scalability and accessibility, making it easy to deploy and manage bots across different environments.

For me, as an RPA developer, Automation Anywhere serves as a valuable tool to streamline workflows, optimize business processes, and enhance productivity. Its robust automation framework allows you to build and deploy bots efficiently, reducing the time spent on mundane tasks. Since you're expanding your skills into containerization and OpenShift, integrating RPA with cloud and Kubernetes-based environments could open up new opportunities for automation at scale. If you'd like, I can help you explore how to leverage Automation Anywhere in containerized environments!


    Ram Tej Jaidam

AI integration and intuitive design have transformed our automation process

  • April 10, 2025
  • Review provided by PeerSpot

What is our primary use case?

My basic use case for Automation Anywhere is to ensure that the automation is taking place, and we are also using it for UI development. Additionally, we are using it for bot deployments, which is the main use case.

How has it helped my organization?

After implementing Automation Anywhere, we have felt a significant improvement in our processes, especially regarding scaling in the cloud environment we are working in. The cloud feature works effectively after implementing it, along with data manipulation automation for bots and intuitive designing.

We can use AI with Automation Anywhere whenever we are deploying a bot or performing a function. We can integrate multiple AI channels such as ChatGPT, GPT-4, and cloud services, which is the main benefit I love the most. It is a competitor to UiPath, which is a big company. Compared to UiPath, Automation Anywhere is working effectively with its AI compatibility.

For non-technical users, which includes business users, Automation Anywhere is easy to use because it does not require heavy coding knowledge or prior experience. The learning curve is easy, and someone with basic technical skills can easily learn and use it without needing to manually deploy codes or engage in complex tasks.

Our organization uses Co-Pilot with AI integration. Co-Pilot helps us give commands to the automation channel, resulting in outputs that make the job easier. It is a very good game changer in this category, and I would definitely give a good rating to Co-Pilot.

We could see the benefits of Automation Anywhere within 2 weeks of deployment.

We have integrated several tools with Automation Anywhere, including Zoom, Google Drive, third-party channels, and data management tools, ensuring we can easily connect everything needed within our cloud-based network.

What is most valuable?

There are several things I would highlight about Automation Anywhere, including the AI integration which is exceptional. It has several Generative AI agents that enhance automation capabilities and process orchestration. Since it is based on the cloud, it is a highly scalable product. It is easy to deploy, has a very good UI, and the bots can be easily deployed with no issues.

Additionally, the cost is really good. If we compare it to UiPath, Automation Anywhere stands out significantly.

The learning curve for Automation Anywhere is quite good, as it does not require heavy learning or extensive training for technical and non-technical users.

What needs improvement?

If I were to mention one area for improvement, it would be on advanced AI commands, such as advanced coding. While this is not critically needed since Automation Anywhere is doing great, improving in that area could be beneficial.

Other than that, Automation Anywhere is working effectively for me. I currently do not have any complaints and wish them all the luck, as they are excelling in the automation sector.

For how long have I used the solution?

My organization has been using Automation Anywhere for 2.5 years.

What do I think about the stability of the solution?

We have not faced any kind of instability, lagging, or downtime with Automation Anywhere after implementation; it runs smoothly and is based off the cloud with a good UI, so there is no issue to report.

What do I think about the scalability of the solution?

I feel that Automation Anywhere is definitely a scalable product, and it has the potential to be even better in the future, especially given its good pricing compared to UiPath and similar products.

How are customer service and support?

While I have not needed to reach out for support much. I did interact with their technical support during the implementation. They resolved our issue within 2 to 3 hours, which was not a major problem. I would rate their support positively.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used UiPath as an alternative to Automation Anywhere; however, we made a switch because it was not cost-effective for our organization. During our growth phase, we transitioned and found that Automation Anywhere is better and more cost-effective.

How was the initial setup?

The initial deployment of Automation Anywhere was easy. Our team, which included eight to nine people, assisted with the implementation and deployment process. It took about 1.5 weeks to complete everything.

Automation Anywhere does not require any maintenance on my end.

What about the implementation team?

For the deployment of Automation Anywhere, my team consisted of eight to nine people, including myself.

What was our ROI?

The current pricing of Automation Anywhere is fairly priced and has provided us with a good ROI on investment. UiPath and other similar options would typically cost 2X the price, which is why we have chosen Automation Anywhere.

What's my experience with pricing, setup cost, and licensing?

Its cost is good.

What other advice do I have?

Overall, I would rate Automation Anywhere a nine out of ten. It is a good product.