Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,702 reviews
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Useful for healthcare accounts to quickly process information
What do you like best about the product?
At our projects, (one of the US healthcare account), we used it to process claims and we saved a lot of time waiting for the data to load. What was good about this was that it helped us to analyze and clean the data and give clean results to process in accounting.
What do you dislike about the product?
The customer service is a bit slow. Some of the people who have attended my calls have been juniors and have no higher level knowledge of the product.
What problems is the product solving and how is that benefiting you?
In our project, we had a large amount of data that needed processing. A process to separate from past records from new records. This automated that with the help of automated process delivery for faster claims and also improve the quality of service to the patients.
It was a good experience as it was easy to understand and have lots of features like AARI.
What do you like best about the product?
It's better than V11 which was on premises platform.
A360 is way better as it's on the cloud.
A360 has 14 types of variables which really help to organize data.
A360 is way better as it's on the cloud.
A360 has 14 types of variables which really help to organize data.
What do you dislike about the product?
Although the software was good, but there was no support online except for the official document which was hard to study and implement.
Online documentation was not clear I had to hit and trial the actions to get them working.
Online documentation was not clear I had to hit and trial the actions to get them working.
What problems is the product solving and how is that benefiting you?
To reduce repetitive Human activity which did not have any brain work and was done manually like data entry job which took a lot of time so we developed automated data entry from E-mails and other data sources using RPA.
Automaion anywhere is the best cloud-native RPA
What do you like best about the product?
After testing several RPAs, the organization decided to try Automation Anywhere because it seemed like it would meet all of our demands, and it worked.
It caught our attention that it could run in the cloud because we have employees who work from home who need access to software to report the progress of their activities. So, looking at the big picture it was the best decision we could have made.
On the other hand, the system for cretin bots is a great advantage. It is easy, so we users focus on the design of the algorithm and not so much on the bot's programming.
It caught our attention that it could run in the cloud because we have employees who work from home who need access to software to report the progress of their activities. So, looking at the big picture it was the best decision we could have made.
On the other hand, the system for cretin bots is a great advantage. It is easy, so we users focus on the design of the algorithm and not so much on the bot's programming.
What do you dislike about the product?
Although little programming knowledge is needed, managing the basics for creating functional bots that do not cause problems very well is necessary. It is not a disadvantage of the program, but it would be nice to have more documentation for these cases.
What problems is the product solving and how is that benefiting you?
We use Automation Anywhere to organize the vast majority of our operations. Each department has its own section, where workers are arranged transparently. This working model has allowed for better organization and monitoring of progress.
The other great utility of AA is the creation of bots. We have been able to automate a large number of processes by implementing bots of different types.
One of the most used is the chatbot to serve customers 24/7. More complex processes have required programming other types of bots, but the methods have been satisfactory.
The other great utility of AA is the creation of bots. We have been able to automate a large number of processes by implementing bots of different types.
One of the most used is the chatbot to serve customers 24/7. More complex processes have required programming other types of bots, but the methods have been satisfactory.
Automation Anywhere is an excellent working assitant for campaigns!!
What do you like best about the product?
It was easy to adopt Automation Anywhere as our RPA to automate business processes. It was the best solution we found after trying several other software options.
I like that it is cloud-based because it allows me to access it from any device, even outside the office.
Creating a bot is as simple as drag and drop, as long as you have a handle on the basics of programming. The functions are easy to implement, which allows me to focus on my work instead of the tool I'm using.
I like that it is cloud-based because it allows me to access it from any device, even outside the office.
Creating a bot is as simple as drag and drop, as long as you have a handle on the basics of programming. The functions are easy to implement, which allows me to focus on my work instead of the tool I'm using.
What do you dislike about the product?
The interface is strange in some respects. For example, I miss the ability to customize the command I frequently use for my bots, which would save me a lot of time.
also, the colors and overall design are a bit outdated.
also, the colors and overall design are a bit outdated.
What problems is the product solving and how is that benefiting you?
I use Automation Anywhere to solve various daily tasks:
- Chatbots to serve customers.
- Email marketing campaigns.
- data extraction from the forms filled out by our potential customers.
- Several more.
The result has been a significant saving of time, in addition to the reduction of human errors.
As a consultant, I can focus on reading the data instead of having to spend time sorting it.
- Chatbots to serve customers.
- Email marketing campaigns.
- data extraction from the forms filled out by our potential customers.
- Several more.
The result has been a significant saving of time, in addition to the reduction of human errors.
As a consultant, I can focus on reading the data instead of having to spend time sorting it.
Automation Anywhere is a prctical and easy-to-use solution
What do you like best about the product?
I like the ease of use of this software. It has been a practical and accessible solution to perform all the repetitive tasks that took up my time. The learning method is simple and easy, so I have had no problems implementing basic automation tasks.
It's amazing how efficient the bots are at doing the tasks. I'm impressed.
I also like that if I have instructions from my job manager, I can easily program the bots in Automation Anywhere just using the mouse. I don't have to know write code, and I can make modifications quickly.
It's amazing how efficient the bots are at doing the tasks. I'm impressed.
I also like that if I have instructions from my job manager, I can easily program the bots in Automation Anywhere just using the mouse. I don't have to know write code, and I can make modifications quickly.
What do you dislike about the product?
The control panel has some things to improve. For example, I want to be able to modify in detail the processes, and credentials, among other things, that cannot be deleted or changed easily. And, sometimes, the bots configurations are not saved well; I don't know why.
What problems is the product solving and how is that benefiting you?
My experience with Automation Anywhere has been satisfactory; the learning curve is relatively low. The program is efficient, so it saves me much time. Being easy to use I don't put much effort into routing the bots.
Mainly, I have implemented the bots to enter data into databases and organize that same data. As a result, I have saved much time, and with the bots, I make sure there are no errors when writing the data.
Mainly, I have implemented the bots to enter data into databases and organize that same data. As a result, I have saved much time, and with the bots, I make sure there are no errors when writing the data.
Just one trigger get all what you required: AA RPA
What do you like best about the product?
Managing a license was one of the biggest and most critical tasks for me before. After I made these tasks automated all license assigning and intimation to procuring new licenses are happening automatically. Very easy to create bots just drag and drop action items. Few tasks were faced difficult for me to create bots but I used the Web Recorder option and finally did it.
What do you dislike about the product?
I didn't face any issues with this AA RPA toll till now.
What problems is the product solving and how is that benefiting you?
Creating bots for new workflows.
Training for new users.
Training for new users.
Automation Anywhere is a cloud-native platform that fits perfectly into our organization
What do you like best about the product?
We were looking for a cloud RPA, so multiple users could access it simultaneously and from any device without consuming resources. We found the solution in Automation Anywhere.
It is a complete and quality capabilities and features. It works perfectly to empower a department or an entire organization.
The deployment time is a bit long for the content it offers, but it's worth is done. The most straightforward bots are created with just a few clicks in a totally intuitive system.
The predefined commands are perfect for generating more complex bots slightly. And, if that's still not enough, AA has all the tools to create custom bots.
The AI is very well developed for the bots to gather more information and answer accurately.
It is a complete and quality capabilities and features. It works perfectly to empower a department or an entire organization.
The deployment time is a bit long for the content it offers, but it's worth is done. The most straightforward bots are created with just a few clicks in a totally intuitive system.
The predefined commands are perfect for generating more complex bots slightly. And, if that's still not enough, AA has all the tools to create custom bots.
The AI is very well developed for the bots to gather more information and answer accurately.
What do you dislike about the product?
Solid coding skills are needed to create bots despite being a simple program. Without this, bots are unstable and create delays.
It is not a problem, but, indeed, this is not a software that is oriented to all audiences.
It is not a problem, but, indeed, this is not a software that is oriented to all audiences.
What problems is the product solving and how is that benefiting you?
Human errors have almost disappeared regarding information gathering and handling since using AA. It saves us from unnecessary delays in finding a problem in the information flow.
We collect data from customers interacting with chatbots to feed AA, so the bot constantly evolves. Fo this reason, we no longer need hardly any staff to answer your questions.
Productivity has increased because workers focus on more complex tasks instead of wasting time on repetitive ones.
We collect data from customers interacting with chatbots to feed AA, so the bot constantly evolves. Fo this reason, we no longer need hardly any staff to answer your questions.
Productivity has increased because workers focus on more complex tasks instead of wasting time on repetitive ones.
This software is mypartner to do my job very well
What do you like best about the product?
In the company, we can access it from anywhere because the software is in the cloud. So, it is perfect for accessing from different devices and doing it outside the office.
I can automate several tasks using just a couple of clicks. I just need to drag and drop to create a simple code. It allows me to focus on getting the algorithm right, not on programming.
AI helps create more complex bots, so I don't have to spend extra time on them.
I can automate several tasks using just a couple of clicks. I just need to drag and drop to create a simple code. It allows me to focus on getting the algorithm right, not on programming.
AI helps create more complex bots, so I don't have to spend extra time on them.
What do you dislike about the product?
I sometimes notice problems when programming the more advanced bots because the documentation is not so clear. So, even though I can make them, I feel that the idea of AAis to make everything as easy as possible.
On the other hand, it is a software that requires a system with great resources to implement. It's not a big deal to me, but perhaps a drawback for smaller companies.
On the other hand, it is a software that requires a system with great resources to implement. It's not a big deal to me, but perhaps a drawback for smaller companies.
What problems is the product solving and how is that benefiting you?
The workflow has improved a lot since we've been using AA. I use the software to create simple bots that facilitate communication between different teams. The key one is the chatbot, where the other workers report bugs they have and provide information that is easier for e to read.
I also created a similar bot for customer service, focused mainly on the technical side because that is my specialty. As a result, data collection is much more efficient than before, and it has helped me better understand the request that comes to me.
I also created a similar bot for customer service, focused mainly on the technical side because that is my specialty. As a result, data collection is much more efficient than before, and it has helped me better understand the request that comes to me.
Automation Anywhere - RPA | Robotic Process Automation review
What do you like best about the product?
Asset Management is a very critical task for me before because multiple follow-ups involved until we receive back the asset from exit users. Now, I've automated the tasks all follow-ups are happening automatically on time without any issues. And also I created a bot for dashboard updates where management is up to date on asset status. Thanks!
What do you dislike about the product?
No technical knowledge is required to create bots in this RPA tool. Just drag and drop items. Till today I didn't face any difficulties or problems with this AA RPA tool.
What problems is the product solving and how is that benefiting you?
Creating bots and maintaining performance.
Training new users
Get updates from the AA support team and implement them on our office premises.
Control room maintainance.
Training new users
Get updates from the AA support team and implement them on our office premises.
Control room maintainance.
Recommendations to others considering the product:
Best fit for your digital tasks automation.
Create bots without any script: AA- RPA
What do you like best about the product?
I never imagined that making automation is this much easy. I mainly deployed bots for giving access to tools to users based on department and work. Before 2 IT engineers were maintaining this process. But now after automating this process users are getting tool access easily without any issues.
Creating bots is also very easy in this RPA tool. Just drag and drop action items to create bots.
Creating bots is also very easy in this RPA tool. Just drag and drop action items to create bots.
What do you dislike about the product?
Everything is perfectly configured in this RPA tool No issues faced till now.
Perfect training provided by the Support team. Dedicated executive for our account any issue we can connect with him anytime.
Perfect training provided by the Support team. Dedicated executive for our account any issue we can connect with him anytime.
What problems is the product solving and how is that benefiting you?
Removing all repeated manual tasks.
Planning to deploy bots from hire to fire.
Planning to deploy bots from hire to fire.
Recommendations to others considering the product:
Only solutions for our daily repeated digital tasks.
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